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Summary

CustomerLarge aerospace engine manufacturer

ChallengeMaintain product quality in zero inventory supply chain

Solution Zero-inventory strategy Full-time support team including a Program

Manager as well as dedicated quality and sales support

Flexible, historical-based forecast

Results 100% quality rating, two years running Dock to stock to production delivery Optimized supply chain

Benefits Elimination of redundant receiving inspections Continuous improvement cost savings initiatives Reduced lead times Superior product quality

Because Anixter performs

required quality inspections,

the manufacturer is able to save

considerable time and resources

in its manufacturing process.

ChallengesOne of the worlds largest manufacturers of aerospace engines relies on Anixter to provide theassembly hardware used to complete the finished goods at the companys manufacturing plants.The quality of the engines is directly dependent upon the quality of materials provided by Anixter.Because the manufacturer relies so heavily on the supply chain to deliver quality materials,measuring and controlling these products before they are purchased and shipped is imperative.

In order to limit its operating expenses and reduce its overhead costs, the manufacturer needed a collaborative supply chain partner to deliver quality control in a just-in-time productionschedule. With a zero-inventory model and a Six Sigma management strategy, the manufacturerneeded to ensure its supplied materials and components met quality standards to maintainefficient and lean manufacturing facilities. With quality control processes that meet the moststringent requirements, Anixter provided the manufacturer with an integrated system of policiesand procedures to meet its strict quality requirements.

ScopeWith a core competency in supply chain best practices and quality management, Anixter has the technical and supply chain expertise to provide quality materials delivered directly to theproduction line. By using extensive supplier relationships, audit compliance knowledge andconstant improvements in quality management, Anixter was able to help the manufacturer reduce the risks of costly supply chain disruptions.

Anixter supplies more than 1,000 common and unique parts, such as complex machined components,composited hardware and high-tensile fasteners, to various facilities for this manufacturer. With numerous changes during the production cycle, the manufacturer regularly implementsschedule and quantity changes to support production. To maintain its production schedules andcost-reduction goals, the manufacturer requires the materials to be delivered directly to thefacilities with all of the required quality control done up front.

CASE STUDY | Customer Confidence Grows Due to Quality Compliance

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Anixters quality department ensures our aerospacecustomers parts meet the most stringent requirements.Our Quality Management System (QMS) is an integratedsystem of policies and procedures that dictates howquality is managed at all of our facilities. Based onISO9001:2000 and AS9100 standards, the systemforms the basis for how Anixters Aerospace HardwareLabs and inspection criteria are managed.

More than 50 dedicated quality employees

Three independent quality management labs

Inbound and outbound inspection

Delegated inspection or dock-to-stock delivery to reduce the cost of quality by eliminatingredundant receiving inspections

Full traceability from the time Anixter receives a part until it arrives at a facility

Dedicated quality representatives to ensureongoing familiarity with a customers products and quality requirements

Process certification to monitor key criteria allowingfor immediate correction of potential anomalies

Supplier quality management process controls for continuous improvement as needed to reducenonconformances

Digital document storage

SolutionUsing collaborative technologies to facilitate communications and share data in real-time, Anixter and the manufacturer work together to ensure products meet specifications prior to beingpurchased and delivered. Because the quality requirements for aerospace engines exceeds that of other components, Anixters quality staff undergoes rigorous yearly training to be able toinspect products on the manufacturers behalf. Anixters Design Service Quality Representatives(DSQR) review basic requirements and communicate best practice on how to conduct redundantinspections, 100 percent dimensional inspections and critical dimension inspections. As aprimary point of contact for the manufacturer, these quality representatives communicate with the companys quality engineer to ensure supply chain and quality benchmarks are being met.

Anixters quality management system uses an integrated set of policies and procedures to dictate how quality is managed at all of the companys facilities. A staff of qualityprofessionals work closely with the suppliers to maintain quality control, improve process flow and reduce nonconformance. This manufacturer regularly audits Anixters quality system to ensure it meets strict quality-conformance policies.

Anixter dedicates a full-time Program Manager as well as customer sales representatives to manage and oversee the manufacturers constantly changing schedule demands to ensurecomplete customer satisfaction. By creating a forecast based on the manufacturers historicaluse, Anixter creates a flexible and scalable supply chain. It is this dedication that allows Anixterto meet the logistical needs of the manufacturer.

ResultsBecause Anixter performs required quality inspections, the manufacturer is able to saveconsiderable time and resources in its manufacturing process. For the past two years, Anixter has had a 100 percent quality rating with this customer, which creates customerconfidence. Product goes directly from dock to stock to production. This is an integral part of the manufacturers total cost reduction strategy, as it eliminates redundant receiving inspections.

Anixter continuously identifies ways to optimize the manufacturers supply chain model. This includes regular meetings with the manufacturer to discuss program results andenhancements, continuous improvement ideas and cost-saving initiatives. By facilitating thedevelopment and execution of continuous improvement strategies, Anixter strives to reducedelivery lead times and costs while maintaining superior product quality for this customer.

CASE STUDY | Customer Confidence Grows Due to Quality Compliance

Aerospace Hardware Electrical and Electronic Wire & Cable Enterprise Cabling & Security Solutions FastenersAnixter Inc. anixter.com/aerospace 800.554.4449 21123 Nordhoff Street, Chatsworth, CA 91311

Other Aerospace Hardware Locations: USA Arlington, Texas Canada Boucherville, Quebec France ParisAnixter is a leading global supplier of communications and security products, electrical and electronic wire and cable, fasteners and other small components. We help our customers specify solutions

and make informed purchasing decisions around technology, applications and relevant standards. Throughout the world, we provide innovative supply chain management services to reduce our customers total cost of production and implementation. A NYSE listed company, Anixter, with its subsidiaries, serves companies in more than 52 countries around the world. Anixters total revenue exceeded $6.1 billion in 2008.

Anixter Inc. does not manufacture the items described in this publication. All applicable warranties are provided by the manufacturers. Purchasers are requested to determine directly from the manufacturers the applicable product warranties and limitations.Data and suggestions made in the publication are not to be construed as recommendations or authorizations to use any products in violation of any government law or regulation relating to any material or its use.

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