Aegis LISAn

Get social with your consumers!Word of mouth is changing its meaning in the age of social media. The social chatter between two friends or between a consumer and brand has opened a high impact communication channel. When handled properly, social media conversations can open up opportunities for sales, service, and reputation management.

Only those organizations that actively engage with their consumers on these social spaces can capitalize on the available opportunities.

The Aegis LISAn can help you seamlessly deploy your social strategy, so that you get right into the conversations about your brand and make an impact.

Our approach to social media

Aegis LISAn manages

and shapes all relevant conversations with the right workflow system, skilled conversationalists, and empowered supervisors so your brand can enjoy effective outreach and positive reputation.

Going beyond mere interaction Aegis LISA

n

can help brands develop effective habits and best-practices for socializing in this space effectively, thus providing a fully integrated experience for the brand as well as for the users.

The intelligence and insights gathered through listening and interacting gets fed back into your organization's processes and customer experience channels, to enable alignment with customer expectations and adapt to evolving customer requirements. Aegis LISAn offers you invaluable insights and assistance to help achieve this.

LISTEN INTERACT SOCIALIZE ADAPT

Aegis LISAn

proprietary software can track and monitor conversation threads from a large number of streams across various channels such as Facebook, Twitter, LinkedIn, YouTube, News, Forums, Blogs, Review Sites, E-Commerce sites and other niche sites related to your business.

• Technologies to listen to popular social networking sites, blogs and discussion forums for comprehensive listening

- No capital investment and technology-as-a-service

- Cloud-based hosted solution and web-based access

- Routing conversations for execution

- Security features to audit the responses back on social networking sites

• Analytical capabilities built into the platform for insights into context and business opportunities

- Sentiments, discussion volumes

- Advance platform for context

• Execution capability to manage the consumer engagement

- Instill the skill sets into your executives to support social engagement

- Right management capabilities to manage this sensitive channel

• Domain understanding and competitive benchmarking to develop and steer social media strategy

- Align social media usage across categories and brands in developed and developing markets

- Monitor social media best practices

- Assess impact of the social media strategy on growth of network and ROI

Key Features

About Aegis

Global Footprint

Argentina:> Tucuman> Cordoba> Bahia Blanca> Mar del Plata> Buenos Aires City (2)

Philippines:> Baguio> Cebu (2)> Manila (3)

New Zealand:> Auckland

Australia:> Melbourne (3)> Sydney

South Africa:> Johannesburg (2)> Durban

UK:> Manchester

US:> Irving, TX (2)> Killeen, TX> Port St. Lucie, FL> Fairmont, WV> Joplin, MO> Sierra Vista, AZ> New York, NY> Los Angeles, CA

Global Headquarters

Costa Rica:> San Jose

Peru:> Lima

Saudi Arabia:> Riyadh> Jeddah

India:> Noida> Gurgaon> Lucknow (2)> Hyderabad> Bengaluru (2)> Hazira> Ahmedabad> Pune> Mumbai> Kolkata (2)> Jamshedpur> Bhopal> Gandhinagar> Srinagar> Chennai> Vijaywada> Chhindwara

UAE:> Dubai

Sri Lanka:> Colombo

Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by the Essar Group, a USD 27 billion conglomerate.

For more information write to us at info@aegisglobal.com or visit www.aegisglobal.com