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ADVISORY SERVICES. Identifying And Leveraging Opportunities Within Your Practice.
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Transcript of ADVISORY SERVICES. Identifying And Leveraging Opportunities Within Your Practice.
ARON BRAJTMAN CA, MBAChartered Accountants and Business Advisors
ADVISORY SERVICES
Advisory Services
Identifying And Leveraging Opportunities Within Your
Practice
Do Clients Buy Our Services?
Clients don’t buy accounting services
They buy the results they perceivethose services will bring them:
Enhanced Income Quality of Life
We Are Surrounded by Opportunity
Clients have many needs, some obvious and some latent
We must learn to recognize the opportunity from the symptoms
Here’s what they look like …
Opportunities Available
Many small businesses struggle or fail because
their owners tend not to be good business
managers
They work more “in” their business than “on” it
They lack expertise in finance, operations and
planning
To survive or to gain market share they will need
proper advice
Have You Heard Your Clients Say
I don’t know where I am going
I’m not getting the return I want for my
effort
My business is too reliant on me
I want to ease out of the business but I
don’t know how
Have You Heard The Following
I don’t have the information I need to make key
decisions
I don’t know how my business is performing at any
given time
Management reports are produced too late to be useful
I don’t have a way of checking if my strategies are
actually working
The business doesn’t react quickly enough to market
changes
Do You Have Clients With These Problems?
No exit or succession plan
No vision
No business plan
No evaluation of attractiveness of
current direction
Increasing competition
How About These Problems
No systems for developing customer loyalty
No one knows how effective advertising has
been
Inadequate sales systems … no targets or
measures of effectiveness
No defined unique core differentiators
All Small Businesses Owners Have the Following Concerns
The long hours they work
Cash Flow
Succession-Transfer of Ownership
Lifestyle needs
Growth of Business
Performance
Competition
Tax effectiveness
Team Development
Are You Aware That?
According to a recently released CCH client survey, 36% of business clients said they plan on leaving their accountant within a year. Their #1 reason for doing so - their accounting firm is not keeping up with their changing needs.
What an interesting scenario: Accountants are reluctant to talk to clients about their needs, and clients are leaving because accountants don't do so.
Asking questions beyond taxes and exploring ways to better serve your clients is not simply an opportunity, it is a responsibility. Not doing so puts you at risk.
Accountants Can Help Their Clients
Accountants are positioned to help their clients solve these problems by providing advisory services
Let us look at the model
Opportunities for Accountants
Owners are poor managers
They know their profession but not how to
run and grow a business
They work in their business not on their
business
They compete on price
They don’t know how they can improve
Accounting Services May Be Split as Follows
COMPLIANCE
Assurance Bookkeeping Tax filing
ADVISORY
Business Development SWOT analysis Succession Plan Evaluation of current
direction of the business
Providing Advisory Services
Helping them grow their business is what small business owners
require
Personal Goal settingProfit Improvement PlanBusiness PlanningSWOT analysisAnd more
Is Your Firm Able to Provide These Services?
Benefits
Higher income Higher value to client Firm is differentiated
Challenges
Implementation Time and energy Passion Financial Investment
Benefits to your firm as well as the challenges of providing these services to your clients
Our Value Proposition
We do only advisory work and do not compete for
compliance work
We will provide advisory services to current clients
of CA firm
Benefits to Your Firm
Reduced attrition. Provides reason for staying with firm
Provides competitive advantage vs. compliance only firms
No investment required
Do you Agree that Accountants Should be Advisors to their Clients?
Does it make sense?
Can you see the benefits?
Can you afford to ignore this opportunity?