AdventNet/Telemant - POSTECHdpnm.postech.ac.kr/knom/tutorial/tut-01/MSP_kdjung.pdf ·...
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AdventNet/Telemant Confidential
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AdventNet/Telemant Confidential
Contents
U.S. and Asia MSP Market Highlights
Web NMS MSP Architecture
Demonstration
U.S. and Asia MSP Market Highlights
November, 2001
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OverviewValue PropositionDefinition
• A vendor that remotely manages and monitors:
• Enterprise applications
• ERP• CRM• Firewalls• e-Business
applications• etc.
• Network infrastructure
• Systems infrastructure
• No need to staff up to perform monitoring and management
• Outsourcing IT monitoring and management can be a good solution when there are hiring freezes
• Internal IT staff can can focus on development of new features and improving business
• Enterprises can focus on their core competence• Conservative, scalable form of outsourcing
• Customer still owns the applications and infrastructure if the MSP runs into problems
• Relatively cheap, easy and unobtrusive way for a customer to prevent outages and malfunctions
• Since MSPs typically operate remotely, they do not possess sensitive or corporate data, thus alleviating security concerns
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Illustrative ExamplesCustomer Description MSP Details
OurHouse.com Exclusive Internet Distribution Channel for
ACE Hardware
Totality Monitor and manage applications
R.R. Donnelly & Sons
Telenisus Monitor Checkpoint firewall
$5 billion Printing company
Meritage NetSolve Manage a WAN that connects all 29
companies under Meritage’s umbrella
$800 million manufacturing-services
company
Wickes NetSolve Monitor the AT&T frame-relay network that
connects Wickes’ 115 stores
Estimated benefit: $10,000/month
$1 billion lumber and building supply retailer
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Customer Description MSP Details
GFINet Metromedia Fiber
Network (MFN)
Manage the ERP system and web applications
Estimated benefit: $1.6 million/year
Online arm of financial services company GFI
Brother International
SeventhWave Technology
Monitor the SAP systemBusiness equipment manufacturer
MSL Electronics manufacturing services
company
InteQ 24 X 7 Data center support for 12 servers
Cost: $10,000-$15,000/month for 35-
plus objects. (Objects: Servers, DBs, Oses,
applications)
Illustrative Examples
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Demographics• Total number: About 200• Different kinds:
• Pure play: Most basic – just manage and monitor customer applications and networks – e.g. SiteLite, SevenSpace
• Colocation and hosting: Specialize in providing the space and hardware needed to physically house and power infrastructures, offering monitoring and management as a secondary product – e.g. Digex, Exodus, Verio
• Key trend: • Alliances among pure play and colocation and hosting companies
• Turnkey MSPs: Offer enterprise systems management services• Internet MSPs: Use tools developed specifically for Internet-based applications;
target a specific management concern, e.g security, performance testing, Content Delivery Networks and storage
• Infrastructure MSPs: Manage e-Business applications, as well as the physical infrastructure for hosting these applications
MSP Trends in the United States
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Key TrendsObjectives of eDiagnosticsCustomer Interaction• Primary Target: Midsize Organizations• Current Coverage: About 3%- 5% of potential
market• Some analysts estimate market size to be $10
billion by 2004 (20%~25% of the potential market)• Typical Billing Model:
• Initial start-up fee • Per-device on a monthly basis
• e.g. Triactive• Installation fee: About $6,000• $10/month/endpoint. (Endpoint = any
server or network device, including switches, routers and gateways).
• 1, 2 or 3 year service contracts• Data gathered is often owned by the MSP
• Customer must pay additional fees to gain access to that info on an ad-hoc basis
• Geographic proximity and personal relationships key to penetrating the midsize market
• VARs expected to become MSPsand resell technology components to small and medium-sized businesses as well as offer services
• Traditional outsourcers (e.g. Accenture, CSC, IBM Global Services and Perot Systems) are moving in
• Specialize in industry verticals• Specialize in a specific discipline
(e.g. database management)
MSP Trends in the United States
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MSP Trends in the Asia
Key TrendsObjectives of eDiagnosticsCustomer Interaction• Primary Target: Midsize Organizations• A shift from a product focus to one based on
services.• Incremental recurring revenue base
• Able to cross-sell further services to existing customers
• The experience gained with one customer across its whole base of end-users
• Typical Billing Model: • Initial start-up fee • Big Enterprise; multi-million dollar accounts
spanning 3-5 years• The small and medium enterprises (SMEs) • SMEs have neither complex networks in
Asia nor mission critical applications• 12 to 36 months contracts
• Geographic proximity and personal relationships key to penetrating the midsize market
• Network Vendors/VARs and Existing Service Providers expected to become MSPs and resell technology components to small and medium-sized businesses as well as offer services
• Traditional Existing Service Providers (Carriers, ISP, IDC) are moving in
• Specialize in a specific discipline (Network performance, Storage and Security Management)
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Key MSP TechnologiesKey Technology
• J2EEPrimary Rationale
• Web Services
• Extranet
• To facilitate seamless scalability as the number of customers and the size of the managed infrastructure grows
• To facilitate standards-based communication among the different components of the distributed infrastructure
• To facilitate inter-organizational communication based on IP technologies, including security
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Security Issue in MSP
� IT managers have been reluctant to give up total control of their infrastructure management solution to a third party, due to security and data access concerns
� MSPs can alleviate many of these concerns by hosting a majority of core applications directly on the customer's site.
� Dynamic application upgrades and long-term trending capabilities can be performed from a remote source.
� monitors the company's network, systems and applications, and provides alerts via page, Web or e-mail, allowing the customer to quickly identify and address problems.
� A fully integrated infrastructure asset-reporting functionality
� Daily and weekly utilization reports
� security scans for intranets, Web servers, firewalls and network devices--including routers and switches--to identify security vulnerabilities on the network
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Agreement between MSPs and customers
� Prenuptial agreement between Service Provider and Enterprise Customers
� Easy to switch service provider� 20 hours of free consulting to aid
the transition� ISPs’ SLAs are so convoluted,
and intended to protect service provider rather than the customers
� Back-up planning, parallel service and cut over
� Gathered data: quite valuable and expensive
� Financial Penalties: an incentive for both parties
� Does not have to be a "life partner� migration need not be a
tricky or complicated process� Migration to a new MSP
� Preparation and planning; risk assessment
� Migration; to make sure that each step of the documented migration
� Post migration; to make sure performance, back-up, monitoring and alerting systems together with any client reporting and statistics analysis
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MSPs Join Hands to Survive
� “two heads are better than one”� To complement one another's offerings through
partnerships� Customers only want a single point of contact, a single
contract, single SLA [service-level agreement]
� Global MSP Network consortium� MSP service offerings through consultants and
resellers
Web NMS MSP Architecture
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Outline
� Product Overview� Target Markets� Architecture� Service Architecture� Server Design� Probe Design� Report Server Design
contd…
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Outline
…contd
� Product Features� Technology� Resources Managed� Competitive Advantages� Future – A Road Map
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Product Overview� A comprehensive Management Services
Delivery PlatformTM
� Offers web-based distributed Customer Network Management
� Capable of managing Applications, Systems, Servers and Network elements
� High Scalability and Extensibility� Customizable and multi-tier architecture
contd…
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Product Overview
…contd� Easy deployment of components� Manages multiple customer networks
from a single server� Supports Service Level Management� Customizable and segmented views for
each customer
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Target Markets
AdventNetWeb NMS
MSP Edition
Management Services
Providers ( MSPs )
Web Hosting Providers ( WHPs ) Large Enterprises
AdventNetWeb NMS
MSP Edition
Management Services
Providers (MSPs)
Web Hosting Providers ( WHPs )
Large Enterprises
Application Service Providers
( ASPs )
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Target Markets� Management Service Providers
� Deliver management as a service for small and medium enterprises
� Web Hosting Providers� Manage customer Hardware and Software in Data
Center
� Large Enterprises� Internal MSP division to manage various functional
departments
� Application / Network Service Providers� Measure availability and service levels from customer
perspective
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Architecture
� Helps manage multiple customer networks from single server� Provide customers access to their management data through the web
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Architecture
� Monitors the performance of the departmental networks� Customizable and scalable to the needs of the enterprise
and its departments
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Architecture
� Segments and stores multiple customers’ data in a central database
� Secured access to customer-specific data to the customers
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Architecture
� Provides ways to measure and report service levels� Monitors performance, availability and service levels against
SLAs and reports them to the customers
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Service Architecture� Web NMS MSP Edition consists of
� Relational Database� Back End Servers� Front End Servers� Report Servers� Software Probes� User Clients – HTML UI� NOC User Clients – JAVA UI
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Server Design� Web NMS MSP distributed server consists of
� Back End Server containing� Topology Server� Events and Alerts processing units� Performance Server� Configuration Server� Administrative Server
� Front End Server containing� UI based on JSP and Servlet technology� Web server for HTML / JSP client UI
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Server Design
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Probe Design
� Web NMS MSP Probe consists of� Discovery Engine� Performance Engine� Data Collection Engine� Communication Engine� Trap Reception and Processing Engine
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Probe Design
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Report Server Design
� The MSP Report Server consists of� Reporting Engine
� Scheduled Reports� Custom Reports� Backlog Reports Generation� Email notification upon completion of scheduled
Report Generation.� Cleanup of old Reports – Delete/Archive
� Built-in Web Server
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Report Server Design
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Product Features
� Probe� Extensible� XML Configurable� Monitors applications and network elements� Dynamic downloading of configuration needed for resource� Server-driven configuration
� Probe – Server communication� Standard is HTTP, customizable protocol : RMI, HTTPS� Server communicates to Probe� Communication through a firewall
contd…
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Product Features
� Component Availability� Redundancy of Back End and Front End servers� Fail-over and Fault Tolerance� Load-balancing of BE and FE servers for optimal
performance� Redundancy of Report Servers with Fail-over support
� Service-Level Management� Grouping of resources under services� Customizable Service definition� Reporting against SLA metrics
contd…
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Product Features
� Discovery� Discovery of network elements, applications, servers and
services� Rediscovery after specified time intervals
� Performance Management� Resource, service, network availability� Reporting performance metrics� Remote Host monitoring
� Fault Management� Alarms and Events� Event and Alarm correlation� Customizable root cause analysis
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Technology
� State of the art Java-based and web technologies� JSP 1.1, JDBC 2.0, Java RMI 1.0� Java Servlets 2.2, JavaScript� JFC JDK 1.2.2� DHTML, HTML� HTTP 1.0, 1.1� SNMP v1, v2, v3� XML 1.0
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Resources Managed
� Applications� Web, FTP, SMTP, POP3, IMAP4, DNS, DHCP,
MS Exchange Servers� IP Hosts
� CPU, Memory, Disk� Process Statistics, UNIX Syslog files
� SNMP capable devices� Routers, Switches
� Databases with JDBC compliant Drivers� Printers
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Competitive Advantages
� State-of-the-art technology� Distributed, extensible and customizable
framework� Customer Network Management� Managing overlapping IP space� Quick time-to-market� Lower entry cost� Easily deployable� Good return on investment
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Future – A Road Map
� NT Servers� Security monitoring� Application Servers� Lotus Notes, Web Sphere, Sybase, Web-Logic etc.� Mini Probe and Probe as an Agent� Beyond Fault and Performance Management
� Capacity management tools� Policy based configuration tools
…and much more !
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Features of MSP 1.1� Distributed and Multiple Server Architecture (Fes
& BEs)� Server Failover Support� Multiple Primary Servers� Server to Probe communication� Distributed Report Server architecture� Report Server Failover Support� Form based authentication
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Features of MSP 1.1� RMI & HTTPS mode of communication between
Probe and Server� Advanced Trap Parser Configuration� Application Data Collection (Non SNMP)� Support for discovery of DHCP ranges in the
Probe� Extensive runtime resource management� Comprehensive multiple owner support in the
Probe
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Features of MSP 1.1
� Monitoring of NTP Servers, Oracle Servers and Host Resource parameters
� Owner-specific reports configuration and administration
� Clean up of old reports� Java User Interface� New-look customizable HTML UI
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Features of MSP 1.2
� Mini Probe as an Agent� On-demand discovery of Applications� Additional Tools for Probe crash recovery,
downloading files & patches, tool to handle Server IP change etc.
� Enhancement in Host Resource monitoring and configurations
� Clean up of history data in the Server