Successful Strategies to Advance Municipal Service Delivery Using GIS

2011 Mayor & Leaders ExchangeVillage of Tinley Park, IL – City of Novi, MI

Monday, August 15th, 2011 Christopher Blough, PMP, MPA

GIS ManagerDepartment of Information Technology

Focus Points

Appreciate the possibilities and benefits Select an organizational unit responsible for

delivering benefit throughout enterprise Maintain strategic focus with performance measures Recognize tangible benefits of the GIS contributions

to date

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Speak the Same

Language

ArcUser Spring 2009, ESRI

An Interview with Keith Wishart

Benefits Spectrum for Public Service Delivery

Geographic info is a centerpiece of public resource allocation and service delivery – 70% of decision making in government (ICMA)!

Focus on processes & outcomes – don’t become fixated on technology alone

Appreciate dimensions of benefits and how municipality needs are addressed (some unique others may be shared to your organization)

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Maintain City-Wide (Enterprise) Perspective

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Success is measured by department stakeholder participation & success

IT leads projects – many become ongoing programs!

Progress measured through internal /external surveys & employee performance agreements

► System design lifecycle is cyclical and should promote interactions at all stages as needs change & evolve

GIS Must be Driven by Strategic Objectives of the Organization

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Apps

City Council Goal Setting Departmental Budget

Submissions Align IT resources with

enterprise initiatives GIS resources are

shared to advance city-wide initiatives

City Manager’s Budget Message to Council

City Council Adopts Budget

Organizational Alignment

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Know benefits & outcomes Select organizational structure Maintain strategic focus Establish performance measures

to demonstrate achievement► All four components need to be

used in concert together

Benefits by City Service Area

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Service Area Highlights

Public Safety Reverse E-911 System Updates (Biannually – serving 50,000+ phone subscribers for regional dispatch support)EMS Response Time Monitoring – Monthly/Quarterly/Annual evaluationsFire Department Annual Calls for ServiceMobile Fire Incident Mapping – PC’s in lead fire apparatus vehicles for incident commanders on sceneEmergency Preparedness and Readiness – Exercises With Emergency Management Coordinator & Provide Community Emergency Response Team Support

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Service Area Highlights

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Public ServicesUtil ity infrastructure inventory / Addit ions – GPS and record drawing submissions with new developmentRoad Improvement & Assessment Programs – PASER – Neighborhood Road Rehabilitation & Major Street RehabRoad Sign Inventories – Meeting Federal MandatesAct 51 Road Reporting & Inventory – Ensure City receives its fair share of federal and state road fundingAsset Management Practices – NEAMS – Extending infrastructure service life, reduce operating costs, and improving staff efficienciesCIP 6-Year Capital Improvement Program – 100 projects identifiedSnow Plowing Routes and AVL Systems

Service Area Highlights

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Property AssessingIdentify Property Sales by Assessing Neighborhoods – Annual Property Assessment Appeals – 719 appeals received during 2011Representing 255 Major Claims to Michigan Tax Tribunal - $2 million of property tax revenue under reviewAssessing Records Available Online and Interactively Via Land Ownership Parcels (20,000+ properties & sales information)

CommunicationsEngage Publication – Promoting active lifestyles with non-motorized trail systemsAnnual City Calendar Street Map w/ Street Name Index – Annually distributed to all City residents.

Service Area Highlights

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Community & Economic DevelopmentOrdinance EnforcementSite Plan Reviews / Development Process ReviewsFEMA Flood Hazard AreasNatural Features & Green Infrastructure Inventories – City Regulated Woodlands & Wetlands LocationsPrivate Development Projects & Opportunities Map2008 & 2010 Master Plan for Land Use UpdatesPublic Hearing Notif ications for Special Land Uses & Zoning Variance RequestsBusiness Locations Inventory – Property Owners and Commercial Tenant Structure Locations

Service Area Highlights

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Parks & RecreationCompetit ive Grant Applications – Supported by GIS resource and parks facility / amenity inventories – Over $800,000 direct grant funds received MNRTF Grants (2005-2010)2009 – 2013:  Recreation Plan Update (performed entirely in-house in partnership with Parks & Rec staff coordination with GIS staff)Event Publications and Announcement Outreach – 2011 Girls Amateur Softball Association – Fastpitch Softball Championship / Parade Events

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Let’s Continue the Discussion!

Review the City of Novi’s Internet Mapping Portal online at maps.cityofnovi.org

Christopher Blough, City GIS ManagerCity of Novi Information Technology(248) 347-3279cblough@cityofnovi.org