ADVANCEMENTS IN COLOCATION - …...OF COLOCATION Colocation not only improves overall IT service...

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White paper ADVANCEMENTS IN COLOCATION The challenges to modern businesses and buying criteria process. A Shift to Colocation Business Benefits Buying Criteria

Transcript of ADVANCEMENTS IN COLOCATION - …...OF COLOCATION Colocation not only improves overall IT service...

Page 1: ADVANCEMENTS IN COLOCATION - …...OF COLOCATION Colocation not only improves overall IT service levels, but also reduces the cost and complexity of IT management. Many organizations

White paper

ADVANCEMENTSIN COLOCATIONThe challenges to modern businesses and buying criteria process.

A Shift to Colocation

Business Benefits

Buying Criteria

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1. Executive Summary2. The Challenges to Modern Business and Advancements in Colocation3. Business Benefits4. Buying Criteria and Vetting Process5. Cogeco Peer 1 Options and Services Checklist

EXECUTIVE SUMMARY

The pace at which modern businesses evolve and expand operations is stunning. And because of their rapid expansion, many companies find themselves in need of additional IT infrastructure. Their data warehousing capabilities are not as efficient, secure, or performance optimized as they once were.

At the same time, today’s CIOs are being challenged to make their budgets stretch further. They must also decide whether to approach expansion by building a new data centres, or by leveraging a professionally managed vendor solution.

This is not a decision to be taken lightly. Decision makers must conduct a thorough buy vs. build analysis and weigh up all the merits and risks of each option. The massive costs and time constraints that are associated with building a new data centre sees an increasing number of organizations opting for colocation and all the benefits it affords.

CONTENTS

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For CIOs, presenting a business case for a new multi-million dollar capital expense (Capex) deployment— i.e. for a new data centre—is probably not an option. However, demonstrating that colocation can be utilized with operating expenses (Opex) most definitely is.

This whitepaper will look at some of the common technology challenges to modern business, outline the advancement in colocation and assess the business benefits that can be realized as a result. We’ve also included the buying criteria and vetting process that your organization should be considering, as well as the services and options available to Cogeco Peer 1 colocation customers.

THE CHALLENGES TO MODERN BUSINESS AND ADVANCEMENTS IN COLOCATION

Regardless of industry or business sector, CIOs and technology leaders face many challenges when it comes to IT infrastructure management. They have to constantly develop suitable strategies and implement appropriate solutions to overcome a myriad of company-wide demands.

1) Physical Space

As a business grows, so too does the demand for more space to accommodate IT equipment. This is particularly pertinent to organizations that are collecting huge amounts of data about every aspect of their business, their customers, their competitors and overall market trends.

While the big data phenomenon has enabled many organizations to gain much improved business intelligence, both in real-time and with historical perspective, its sheer scale calls for storage solutions

As a business grows, so too does the demand for more space to accommodate IT equipment.

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that can handle exponential growth and queries. Satisfying these demands in-house is becoming increasingly difficult to achieve.

2) Power and Cooling Efficiency

As well as physical space, an organization’s growing infrastructure demands also require more power. The colossal data centres used by global corporations today consume vast amounts of power; something which smaller organizations may not be able to supply unless they invest in additional power solutions.

All that hardware also needs to be kept cool, and that can be a significant challenge in itself if the business doesn’t already have the facilities in place. Add to this the need for redundant power sources, Uninterruptible Power Supplies (UPS) and backup generators, and you can see how satisfying the powering and cooling of IT operations is a major challenge in its own right.

3) Reliability

The mission-critical applications and services maintained by many businesses dictate that reliability and availability simply cannot be compromised. Solutions must deliver as close to 100% uptime as possible.

However, building a proprietary, purpose-built data centre that has the power, cooling and network infrastructure to afford such uptime is often out of the question for many businesses, due to the prohibitive associated costs.

Business continuity and disaster recovery both hinge on a certain level of resiliency that cannot be provided with the same cost-efficiency or agility, in-house.

4) Scalability and Future Proofing

Leveraging economies of scale is increasingly difficult to do with an in-house data centre. That’s why most companies look to implement vendor-managed

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infrastructure solutions that allow for flexible scalability, and provide adequate future proofing.

As organizations look to expand, data centres must be in a position to deal with rapidly fluctuating volumes, velocities and varieties of big data requests. Decision makers must consider tomorrow’s requirements when implementing new infrastructure today.

Altering configurations and increasing power on demand are sometimes necessary to meet business requirements, and so dynamic agility is paramount for forward-thinking organizations.

5) Performance

To remain competitive, businesses need to utilize infrastructure solutions that are innovative, performance-savvy and fully complement their goals. But with server workloads, network bandwidth and capacity requirements all increasing year on year, the demand for high-performance data centres has never been greater.

Businesses can only enable their employees to work more efficiently, more productively and more remotely by utilizing the latest virtualization technologies and deploying higher-density racks. Achieving this quickly and cost-effectively can be a struggle for CIOs and business leaders alike.

6) Compliance and Security

Organizations today face an ever-increasing compliance burden, and modern data centres have to exhibit flawless proof that they are compliant with every industry standard. However, these various accreditations require significant investment in critical infrastructure, personnel, tools and services.

Furthermore, rigorous independent audits are required to check the compliance of both internal business processes and associated IT controls.

As organizations look to expand, data centres must be in a position to deal with rapidly fluctuating volumes, velocities and varieties of big data requests.

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In addition to remaining compliant, businesses also need to stay on top of security—both physically and virtually. This means that any data centre facility has to be locked, guarded and monitored by surveillance equipment at all times. Authorized access should only be granted via state-of-the-art pass cards and biometric scans.

In a virtual capacity, organizations must follow the latest protocols and security techniques to ensure data remains safeguarded, and its integrity is kept intact. Host firewalls, application scanning, intrusion prevention, anti-malware, integrity monitoring and log inspections are all fundamental components of data centre security for organizations today.

7) To Buy or to Build?

That’s the question every business leader and IT decision maker faces today, when looking to expand their organization’s data centre operations. What was once, perhaps, an easy decision based on the need to keep everything behind (physically) closed doors, has now been flipped on its head by the relative low cost, agility, security and dynamic performance of third-party solutions. The final decision can only be made once a full and detailed picture of every available solution has been obtained.

At a time when the reliability, availability and performance of hosted IT assets have never been greater—and more essential to business success—the buy vs. build debate has become increasingly one-sided.

CIOs are expected to implement IT solutions that not only drive real business value and improve efficiency / productivity within each business unit, but also do so as cost-effectively as possible. It should therefore come as no surprise that more and more businesses are expressing a preference for third-party colocation solutions.

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A Shift to Colocation

In a recent study commissioned by Cogeco Peer 1 and conducted by specialist technology market research firm Vanson Bourne, over half of respondents (53%) said they were likely to shift to a colocation solution as their business grows in the future.

In the study, which interviewed 900 IT decision makers from a variety of businesses across Canada, the UK and the US, a staggering 71% of respondents who are currently using both colocation and managed hosting said they were more likely to move towards further colocation, as their business grows. Compare this to the 24% who said they were more likely to move towards more managed hosting, and you can see that a definitive shift towards colocation is likely to occur in the coming months.

Furthermore, when making decisions on IT procurement, cost still remains the most influential factor for the vast majority of businesses, with 74% citing it ahead of level of service (62%) and performance (52%).

Quality of Product and Service More Important than Price

However, cost does not override all decision-making factors when considering external IT services. When asked if the quality of product and service is more important than price, almost nine out of ten (86%) of respondents agreed. In addition to this, over the past two years, two thirds of respondents’ organizations currently using some form of hosted IT services have increased their spend on these services. The reasons for this include the growth of the business (53%), quality of experience (52%) and quality of support (51%).

These statistics, which show a positive future for colocation, shouldn’t come as any surprise when you consider the advancements that have been made in the colocation industry, and the business benefits that colocation solutions afford.

53� said they were likely to shift to a colocation solution as their business grows in the future.

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THE BUSINESS BENEFITS OF COLOCATION

Colocation not only improves overall IT service levels, but also reduces the cost and complexity of IT management. Many organizations have realized that the benefits of running their own server room are far outweighed by the advantages of a professionally managed colocation solution.

Reducing operational expenditure and freeing up the time of internal resources to focus on core business requirements means that colocation solutions are helping organizations maximize their full potential, across the board, within each business unit.

Reputable colocation providers build, manage and support data centres with accompanying IT infrastructure that organizations cannot realistically deliver in-house. Meaning they are better equipped to deal with every eventuality and request for data.

1) Secure, Fast, Global Network Connectivity

Sometimes, on-site server rooms do not boast access to a resilient Internet connection. With colocation, global connectivity is achieved quickly, securely and cost effectively.

The ability to connect with multiple carriers, ISPs and regional networks can be costly and inefficient without a physical presence in a network-dense location. Colocation data centres are inevitably connected to multiple providers and utilize extremely large bandwidth pipes, which allow businesses to get the very best bang for their buck.

Creating such a network infrastructure internally is often prohibited by cost, and is therefore ultimately unviable. Add to this the need for total resilience and redundancy, and you can soon appreciate why deploying such a solution in-house is a non-starter.

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2) Access to Technical Expertise and Support

The colocation provider you choose to partner with will undoubtedly boast 24/7/365 local support and employ data centre engineers, network engineers and an in-house Network Operations Center (NOC).

This not only affords peace of mind, but can also serve to help IT departments realize tangible and considerable savings in budget, time and resources. Moreover, many providers offer a ‘remote hands’ service, which allows IT administrators to call for assistance from experts in the data centre. This is extremely useful in the event of a server needing a reboot, and means that internal members of staff don’t have to physically visit the data centre to take the appropriate action.

Lastly, the colocation provider’s dedicated infrastructure teams will closely monitor and control all network activity to afford absolute availability, and will investigate and resolve any issues personally, should they arise.

3) All Security Provisioning Satisfied

As well as employing the latest security techniques for protecting data virtually, colocation providers always boast an extensive range of security measures to prevent unauthorized access on a physical level.

Many implement military-grade pass card access systems, which are complemented by biometric scans —and that’s just to get into the building! The buildings themselves are built to withstand fires and feature secondary security features designed to prohibit unauthorized access to the data centre.

Accompany this with cabinet locks and constant surveillance by CCTV cameras and you’ve got a security solution that is most likely better than what could be achieved with an in-house server room, simply because of the cost implications and staffing levels required.

Colocation providers always boast an extensive range of security measures to prevent unauthorized access on a physical level.

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4) Better Disaster Recovery and Business Continuity

Housing mission critical apps and sensitive data in a facility that is safe from the effects of natural and human-made disasters is crucial. Therefore, it is important to consider the physical location of the data centre you utilize.

The fact that your hardware no longer resides at your place of business also means that it isn’t affected in the event of an issue occurring at your physical premises. Even a minor situation, such as a fire alarm, will often lead to an evacuation, and if critical infrastructure operations are down at that time the impact can be huge.

Colocation facilities provide better business continuity and disaster recovery services to businesses, regardless of where their headquarters are located.

5) Cooling and Power Redundancy

Maintaining a constant temperature and ensuring that humidity levels are regulated is often a challenge for modern businesses. Suitable HVAC systems represent a significant investment, and maintaining an environment that is in accordance with ASHRAE guidelines can be difficult.

Failure to do so means that your mission-critical equipment and other infrastructure could be operating under conditions that aren’t recommended.

As important, is the power that your equipment requires to run. More infrastructure means greater power consumption, and organizations sometimes struggle to meet these demands in-house. Colocation facilities, on the other hand, boast more robust power-per-square foot ratios than private data centres.

Added peace-of-mind is afforded with providers that not only utilize uninterruptible power supplies, but also back them up with diesel-powered generators. This creates total redundancy and allows an organization to benefit from 100% powered uptime.

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6) Reliability and Uptime

Thanks to redundant power solutions and constant on-site monitoring, colocation facilities allow businesses to realize increased uptime and total network reliability, benefits that can be difficult to achieve—and costly to maintain—in-house.

Redundancy is also often built into the Internet connections used in a colocation facility, and in the event of a problem arising; businesses can have their network seamlessly switched over. Reliability and uptime are game-changing components that keep an organization on the cutting edge of innovation and competitiveness.

7) Scalability and Room for Growth

Business expansion is a continuous process, and so IT infrastructure decisions need to be made with future planning firmly in mind. A data centre that accommodates your infrastructure today may not be suitable tomorrow, and there has to be adequate room for growth.

Colocation providers understand this and have built their facilities to accommodate their customers as their businesses grow.

But physical space isn’t the only factor that needs to be taken into consideration when planning growth. For example, network bandwidth requirements will undoubtedly fluctuate throughout the year, especially if your business experiences seasonal spurts. The capability to add or remove bandwidth in-house is difficult to achieve and takes time. Colocation solutions, however, can facilitate bandwidth changes in hours, if not minutes.

Paying for just the services you use is another significant benefit of utilizing a colocation solution.

Colocation facilities allow businesses to realize increased uptime and total network reliability, benefits that can be difficult to achieve—and costly to maintain—in-house.

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8) Quickly Become Compliant

Achieving full compliance in your particular marketplace doesn’t just take time, but also inevitably involves implementing a number of initiatives and technologies.

Colocation providers pride themselves on being compliant, and their data centres often boast numerous certifications such as SSAE 16, CSAE 3416 and ISAE 3402.

Often, some of the financial reporting burden is even shifted from businesses to their chosen colocation provider, and organizations can use the provider’s colocation reporting to satisfy their own auditors.

Colocation providers must renew these certifications annually, to remain complaint and ensure their internal controls remain at the highest levels of regulatory standards, alleviating the customer of the need to do so.

9) Closer to Markets

Choosing a colocation facility that is located close to customers or target prospects allows organizations to optimize networking capabilities and data storage solutions nearer to them. While physical distance does not have the latency effects that it perhaps once used to, having infrastructure closer to your end users allows you to benefit from reduced network costs and complexity of data transfer across boundaries.

Suddenly, reaching your customers on the other side of the world is easily achievable and can be realized in a far more cost-effective way than ever before.

10) Reduced Costs Overall

All of the previous benefits we’ve talked about lead to one significant benefit: reduced IT infrastructure deployment, management and maintenance costs. The biggest contributing factor to this is the economies of scale that a business can leverage by using a colocation facility.

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Energy efficiencies, sharing overhead costs with other organizations and not having to worry about power consumption, all play an integral part in overall cost savings. Funds that may have been used to achieve full power redundancy and adequate cooling can be channeled elsewhere to complement core business activities.

Organizations can plan budgets more accurately due to the fact they are using the more predictable Opex model, instead of facilitating large Capex investments. Plus, the fact that the business only pays for the services they use means there is no money wasted on unnecessary products and services.

Furthermore, the staff that you would have had monitoring your data centre operations can instead be assigned to other areas driving real business value—analytical intelligence, customer relationship management and strategy planning, etc.—instead of just playing a purely ‘monitor and react’ role.

Funds that may have been used to achieve full power redundancy and adequate cooling can be channeled elsewhere to complement core business activities.

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BUYING CRITERIA AND VETTING PROCESS

When it comes to choosing a colocation provider, businesses need to enter the decision-making process with a clear idea as to exactly what they want to achieve from a new IT vendor relationship. That’s why conducting due diligence and compiling a definitive list of buying criteria beforehand is paramount.

In the Vanson Bourne research, 75% of respondents cited that it was their firm’s head of IT who was primarily involved in the procurement process for new cloud or hosting services. Compare this to the fact that just 29% identified their CEO as the primary decision maker and you can see the pivotal role that modern day heads of IT play in the infrastructure purchasing process.

It’s no longer a case of the organization’s CEO signing off every proposed IT investment and, therefore, anyone proposing that their business take advantage of a colocation solution should be in a position to answer the inevitable questions that will be posed by their head of IT.

Deciding exactly what your top-level business goals for a colocation strategy are, prior to any conversations with providers, will help shape your entire decision-making process. It will ensure you get the colocation solution that is right for your business.

1) Geography/Proximity

When analyzing the physical location of a colocation facility, it is important to look from two different perspectives and ask which is more applicable to your business model: should the colocation facility be close to my business or to my customers/primary end users?

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A colocation facility located close to your customers and/or primary end users can afford some gains in terms of network latency, and the performance of your applications and services may be improved as a result. Furthermore, locating your infrastructure closer to your customers allows you to scale your IT objectives to departmental business goals more easily in the future.

For disaster recovery and business continuity purposes, a colocation facility further away from your organization’s headquarters is often a sensible option.

On the other hand, there are still many companies that often choose a colocation facility that is close by, so that their IT staff can benefit from readily available access, should the need arise.

2) Regulatory/Governance Requirements

While many will want to steer away from a political discussion, it should still be a consideration when choosing a colocation facility. Businesses need to understand any regulatory considerations associated with a data centre located in a specific geographic region.

For example, will your organization’s regulatory/compliance requirements be altered if your data is hosted in a certain country? You should also do your homework in terms of the political stability of a certain area and decide if any future events could jeopardize your business continuity.

Talking to other businesses utilizing the colocation facility already, and getting their feedback, will allow you to make an informed decision as to whether it’s a good fit for your business.

3) Audits

There are numerous standard data centre certifications, and any colocation facility you choose should be able to display that it is in adherence to these industry-wide certifications. Often referred to as Type II, these accreditations are inevitably achieved

Colocation facilities allow businesses to realize increased uptime and total network reliability, benefits that can be difficult to achieve—and costly to maintain—in-house.

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over a period of time, but still require the facility to undergo in-depth, independent annual audits to ensure ongoing compliance.

Any prospective provider should be adhering to SSAE 16, CSAE 3416, and ISAE 3402 standards as a minimum. Such auditory compliance should be consistently undertaken and provided by the vendor as standard protocol.

4) Technical Support

What does the colocation provider offer in terms of technical support? Some have technicians on-site 24/7 to assist local IT staff with any issues while they are at the colocation facility. Others provide remote/intelligent hands, which can be utilized if you simply need to quickly reboot a server, to deploy a migration plan or to address queries. These remote hands negate the need to travel to the colocation facility, thus saving you considerable time and money.

However, understanding the technical expertise and remit of the provider’s local technicians is essential and could have a dramatic effect on your overall decision. Are there any language barriers? Do the local technicians have different work schedules to your business? Would they be capable of carrying out routine maintenance and regular updates on your behalf and with optimum responsiveness?

Some providers take a hands-off approach; others offer a “rack and stack” service; and there are fully hands-on partners that will include a huge amount of technical activities in their remit. These are all questions and considerations that will ultimately dictate which colocation provider you decide to place your infrastructure with.

5) Security

If the colocation facility you’re considering always has a physical presence, then that affords a certain level of contentment. But if the building also boasts a constant security presence and utilizes video

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surveillance, the peace of mind realized is obviously much greater.

Colocation facilities should feature mantraps, state-of-the-art swipe card systems and biometric security measures to ensure that your precious infrastructure is only accessible by the people who have authorization.

Likewise, facilities should also have fire safety and protection systems in place to prevent any equipment being damaged either as the result of an accident or a malicious act. Furthermore, isolation techniques that prevent fires spreading from one area to another are highly desirable.

6) Power Density Capabilities

Power not only represents the single greatest cost contributor in any colocation facility, but it is also the number one factor likely to contribute to any downtime experienced. That’s why assessing a colocation provider’s power density capabilities is absolutely fundamental during your decision-making process.

How efficient is the power provided? What is the quality of the power supply? What redundancy measures are in place to prevent any power-related issues? And what is the maximum density available in the entire facility?

A high power density will greatly complement your organization’s expanding needs and ensure that your infrastructure gets the right amount of power to perform at an optimum level.

As a last resort, does the colocation facility have backup power generation means if all else fails? Diesel-powered generators may seem superfluous, but your entire IT stack could end up depending on them if the worst came to the worst.

Assessing a colocation provider’s power density capabilities is absolutely fundamental during your decision-making process.

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7) Resiliency/Redundancy

Does the colocation facility’s architecture design allow your business to benefit from n+1 redundancy? All critical infrastructure should be concurrently maintainable and there should be zero single points of failure in the architecture design.

The colocation provider should maintain redundant backups of all critical infrastructure to ensure unwavering uptime for your organization, even in the event of a specific component failing.

8) Scalability

The infrastructure demands of your organization today are obviously something to consider when deciding upon a colocation provider. But what about the infrastructure demands of your organization in the future?

A one-size-fits-all business model isn’t the best solution for the vast majority of organizations today, and certainly isn’t for future requirements. Simply because each has their own unique business objectives, budgetary restrictions and resources. Businesses that are set to experience growth need scalable and customizable solutions that can grow with them.

Furthermore, it’s not just the physical rack space that should be considered, but also the additional power requirements and cooling demands of extra infrastructure. The ability to scale is absolutely pivotal to your organization’s long-term success and your colocation facility has to complement this both today and in the future.

As most colocation facilities require an organization to commit to a set period of time upfront—i.e. one year plus—ensuring that adequate scalability can be realized going forward is a must. This then makes the overall colocation decision a less risky one.

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9) Service Level Agreements

Many colocation providers can boast high levels of availability and unparalleled uptime, but if they can’t back it up in a written Service Level Agreement (SLA), their claims are ultimately without substance.

Organizations should be looking for a colocation provider that is not just willing, but proud to support their service claims in an official SLA document. Furthermore, it’s not just a 100% network uptime SLA, but also a 100% power SLA that provides businesses with the greatest peace of mind.

However, any written SLAs need to be fully read and understood to prevent any issues arising further down the line. Identify exactly what the provider says they are responsible for in terms of infrastructure and their associated response times for any failures.

10) Connectivity

What connectivity options does your prospective colocation provider offer? Is there a broad choice of regional and backbone networks to utilize? Does the facility leverage a number of ISPs or is it dedicated to a single carrier?

These are all questions to consider, and the answers to them could have a dramatic effect on the overall cost of your network provisioning. The bottom line is that organizations want to benefit from superior network speed, resiliency and connectivity, at the best possible price.

However, the diversity of a facility could impact the cost passed onto its customers and so understanding the full connectivity setup and associated costs beforehand is a must.

11) Interconnectivity

Many businesses require the capability to connect to different types of environments and other facilities from their colocation site. These may include cloud services, managed hosting or even their HQ-based operations.

Organizations should be looking for a colocation provider that is not just willing, but proud to support their service claims in an official SLA document.

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Therefore, a colocation provider that allows secure, efficient and affordable interconnectivity via managed “meet-me-rooms” or other solutions, could allow your business to realize more benefits overall.

12) Amenities

Depending on its location, the colocation facility you choose to utilize could become a regular destination on the travels of your IT staff. That’s why it’s important to assess the amenities available and understand how they can be used by your own members of staff.

Are there teleconferencing facilities to allow for effective remote communication? Does the facility boast a fully-furnished service lounge? Is there any desk space or technical work areas available for your technicians to use when onsite?

Basically, does the overall environment lend itself well to the activities that your staff will want to carry out when there?

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COGECO PEER 1 OPTIONS AND SERVICES CHECKLIST

With multiple colocation hosting facilities located in North America and the UK, Cogeco Peer 1 has ample geographic diversity to service your organization’s colocation needs. Why spend enormous amounts of time and money building your own data centre when we’ve already built the type of backbone facility that you need?

Here are some of the key features and benefits:

• Affordable and Advanced Infrastructure Technology and Expertise

Our colocation facilities boast data centre engineers, network engineers and an in-house 24/7/365 Technical Operations Center (TOC). Add to these our 10Gbps FastFiber Network and you can see why your IT department can realize considerable and tangible savings in budget, time and resources.

• Geographically Diverse Colocation Data centres

All of our colocation facilities are fully owned and managed by us, for your total satisfaction and peace of mind. Furthermore, our global infrastructure allows your organization to benefit from the highest levels of professionalism, responsiveness and convenience.

• Redundancies on Top of Redundancies

Our colocation facilities feature multiple redundancies in networking, power, security and cooling, all of which mitigate your business and its infrastructure from natural or man-made disasters.

• Innovation Without the Price Tag

Remaining competitive no longer requires you to invest further in your in-house hosting facilities and infrastructure. With colocation, the money you would have spent can be used in other areas of your business to drive real value.

Cogeco Peer 1 has ample geographic diversity to service your organization’s colocation needs.

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Win2k8R2

Managed FW’s

Server Anti-Virus

IDS, WAF’s, IPS

Managed DDos Shield

Managed VPN

Protective Critical

PCI compliant DCs

Two-factor

Vulnerability

Security Consultations

Win2k12

RHEL 6

• Flexibility to Grow Without Constraints

Whether you require full cabinets, half cabinets, quarter cabinets, pods and/or customizable cages, we’ve got it all. Your infrastructure architecture today may be modest but we can accommodate it now and allow you to expand it, affordably, in the future.

• Always Included

In addition to our key features and benefits, all of our colocation facilities include the following:

• 24x7x365 Technical Operations Centre (TOC) support • 24x7x365 unescorted access • 24x7x365 multi-layered security • 100% Network Uptime SLA • 100% Power SLA • Personal Account Manager • Personal Client Relations Manager • MyPeer1 Customer Portal • Online business resource centre • 100Mbps (minimum) full duplex Ethernet feed • Burstable bandwidth • Air conditioning, climate control, anti-static floors • UPS and advanced fire suppression

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As you assess and evaluate the services offered by various colocation providers, this checklist will help ensure that you don’t overlook any of the buying criteria that we’ve already identified:

COLOCATION CHECKLIST

# Criterion Notes

1. Geographic Location/Proximity

2. Regulatory/Governmental Requirements

3. Audits

4. Technical Support

5. Security

6. Power Density Capabilities

7. Resiliency/Redundancy

8. Scalability

9. SLAs

10. Connectivity

11. Interconnectivity

12. Amenities

Get in touch for more information about colocation.Call us at 0808 274 3547 or email [email protected]

Page 24: ADVANCEMENTS IN COLOCATION - …...OF COLOCATION Colocation not only improves overall IT service levels, but also reduces the cost and complexity of IT management. Many organizations

About Cogeco Peer 1Cogeco Peer 1 is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX:CCA) and is a global provider of essential business-to-business products and services, such as colocation, network connectivity, managed hosting, cloud services and managed IT services, that allow customers across Canada, the United States and Western Europe to focus on their core business. With 21 data centres, extensive FastFiber Network™ and more than 50 points-of-presence in North America and Europe combined, Cogeco Peer 1 is a trusted partner to businesses small, medium and large, providing the ability to access, move, manage and store mission-critical data worldwide, backed by superior customer support.

To learn more about how our Data Centre Services can help your organization, please visit www.cogecopeer1.com

Ready to learn more?Streamline your IT with Cogeco Peer 1.

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CA 413 Horner Ave, Etobicoke, ON M8W 4W3

1.866.579.9690

US 250 E Grayson St, San Antonio, TX 78215, United States

1.888.978.7251

UK 30 Town Quay, Southampton SO14 2AQ, United Kingdom

0800 840 7490