Advanced Technologies

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Genpact’s Advanced Technology Services

Advanced technologies enabling wide-scale transformation of business processes for G’s chosen Verticals and Service Lines

• Inducing Efficiency and consistent customer experience anytime – anywhere.

• Cost reduction through application rationalization and automation

• Drive differentiation through digitization of value chain (end to end process)

• Modernization / Transformation of business processes

• Assessment & recommendation for operational issues

In the interim, Genpact’s technology solution can enable our customers to drive the following business outcomes , unbundle

tightly coupled, industrial age value chains to transform key processes

Process & Technology Consulting :

Strategy & Roadmap

(Process & Technology

transformation - Gap Analysis,

Enterprise Architecture leveraging

cloud, mobility, workflow and other

technologies)

Technology Solutioning:

Implementation & Program

Management

(End to End implementation,

Application integration with

workflow solutions, Technology

re-stacking – mobility, big data,

cloud)

Mobility -

Driving Intuitive

User

Experience

BPM –

Core engine to

build a process

centric organization

Big Data –

Business

decisions thru

data driven

insights

Cloud –

Leverage cloud

to drive key

business goals

Other IT

Technologies

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Genpact’s View on BPMS

BPMS – The core Engine driving transformation

Why BPMS is critical and how it enables

transformations:

• BPMS is the core engine of enterprise that acts as

a glue between people, process , systems and data.

• It enables building a process oriented

organization and drive transformation by

modeling, executing and managing end-to-end

processes spanning different functions, stakeholder,

and applications

• It provides capability to configure the business

process flows and business rules dynamically

without needing to have a large footprint of IT

changes

• Deliver real time business intelligence through

monitoring KPIs at runtime

BPMS provides the strong opportunity for Business-IT alignment – It helps to map

the process oriented thinking of business into an IT view and drive technology led

transformation

All organizations looking at large scale transformations will have a BPMS strategy

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Genpact’s BPM Service Offerings

BPM / Workflow : Offerings BPM Architecture & Strategy:

• BPM vision, Business case, Enterprise architecture &

roadmap creation

• Platform evaluation, reference architecture, standards and

frameworks development

• BPM Governance and CoE framework setup

Process Consulting:

• Process mapping, KPI measurement, benchmarking, gap-

analysis, re-engineering, process optimization and

continuous improvement

BPM Implementation & Program Management:

• End to end BPM implementation on select platforms

(Appian, IBM, Pega, and Activiti) , using re-engineering led

Agile methodology

• Process modeling and architecture, service design,

application integration, platform upgrade, migration and

production support

• QA, Test automation, Application maintenance

Productized Solutions:

• Industry specific solutions and pre-prebuilt process

teammates based on our SEPs, best practices and lessons

learned

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Why Genpact for BPM

Industries

Healthcare • Pharmacy Benefits Mgmt

• Pharmaceutical companies

• Payers & Providers

Service Based • Telecommunications

• Retail/ & CPG

• Others

Financial Services • Banking & Fin Services

• Insurance

• Capital Markets

Genpact BPMS Credentials

Platforms

• Proven BPM Delivery capabilities with 40+ Customers & 75+ Implementations

• 200+ people strong organization of Project Managers, Architects, Tech Leads and Developers with 70+ other resources

providing application support to different customers and operating teams.

• Dedicated BPM CoE focused on improving competencies, building IPs and improving client experience

• Strong partnerships with BPM vendors – IBM, Appian, Savvion, Oracle

• Strong portfolio of IPs in form of vertical solutions, products, frameworks and utilities

Highlights

Hallmark of Genpact’s BPM Excellence

• Pioneers in Global

BPM

• Best in class process

engineering

Process People Domain

Knowledge • Rich Understanding of

processes as reflected

in our domain SEPs

• Rich pool of BPM

Consultant across

organization

Technology

• 15+ years of IT Experience

across varied

Technologies

• Multiple technology CoEs

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Partnerships & Co-creation

Partner with technology vendors and clients

• Co-create industry frameworks, solutions,

accelerators

• Joint PoCs with clients

Frameworks & Accelerators

Frameworks and Accelerators

• Composite application frameworks (App factory)

for rapid development

• Reusable components, solutions and libraries

for plug & play application development

• Agile development approach

Innovation Eco-system

Dedicated Mobility Lab

• Brainstorming for Innovation

• Research activities

• POCs and prototypes on emerging

mobile concepts

Best Practices

Best practices and guideline

frameworks for:

• Application development

• UI/UX designing

• Defining Enterprise Architecture

Technology Competency

Technology landscape & platforms

• Mobility reference architecture

• UX/UI design

• End-to-end solution development,

testing, deployment and support

With UX Being the main focus…

• For us User experience is a must for mobile apps. Our UX goes beyond UI, Navigation and animations. It goes deep across the application development life cycle.

Genpact’s POV – The 3-M’s of Mobility

“Mobility is about providing a User Interface layer which enables users with a seamless user

experience across - Multiple-OS’es, Multiple – Resolutions and Multiple Devices”

gMobile – Genpact’s Mobility Offering

Bringing together process science, analytical insights and technology expertise –

For an End-to-End Mobility Experience

Partner Echo System

Technical SME’s

Powered By IP’s/Components

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Mobility – Customer Engagements

Transforming store operations & increasing top line using mobile application by making the Restaurant General Manager to

work in smarter ways

Inducing efficiencies in Client On-Boarding and preventing any loss in revenue or negative impact on margins for a leading

Global Bank

Real time mobile analytics solutions driven by user experience centricity, achieving the goal of enhanced customer

productivity for a leading Assets Management firm

Financial Advisor App facilitating entire portfolio management for the clients while on the go for a leading Investment bank

Real-time Decision Making capability based on data

driven insights

Inducing efficiency to drive operational excellence

through process optimizations

Engaging Customer Experience through

dedicated UI/ UX frameworks

Anytime – Anywhere capability through real time

connected solutions

Genpact’s Mobility

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Genpact’s Cloud Solutions

Genpact’s Cloud Solutions

“Genpact aims at building & leveraging Cloud solutions in order to empower its customers by supporting their business growth through reduction in costs and innovation-driving in an effort to build a strategic advantage.”

Cloud

Adoption

Powered By Partnerships

Focus

Solution Offerings

POCs, Tools,

Frameworks

Research, Innovation and

Incubation

SaaS Cloud Implementation

Industry Solutions

Salesforce CRM

Implementation

Force.com Custom App

Development

Cloud Adoption Cloud Assessment Cloud Migration

Cloud Adoption Cloud based SaaS/BPaas solutions

Applications

• Operational Risk

Management Solution –

SaaS based

• Access & re-imbursement

solutions for pharmaceutical

companies built on

Force.com Platform

• Customer Relationship

Management solutions

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Genpact’s Cloud Impact

SaaS/ BPaaS Assessment & Migration

Adoption & Enablement

Operational Risk Management Solution

F&A

Cloud Capability Powered by robust cloud

Enabled processes &

Framework.

Akritiv Suite of

products

Genpact Cloud – Transforming Clients – Transforming Genpact

Thank You