Advanced Digital Marketing Training and Course Certification Bangalore
Advanced Guide to Digital Marketing
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Transcript of Advanced Guide to Digital Marketing
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
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Dr. Arpan Kumar Kar
Faculty – Indian Institute of Management
Blog: Business Fundas - Lectures by IIM Faculty
http://business-fundas.com
Leveraging the Web - The way ahead
Advanced Guide to Digital Marketing
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Agenda
Introduction
Digital Branding
Digital Marketing Research
Optimizing through Analytics
Promotions & Advertising Channels
Search Engines Optimization
Theoretical frameworks
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
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Introduction
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Understanding digital marketing
Corporate strategy
Marketing strategy
Digital marketing Offline marketing
Strategy formulation
•Segmentation, Targeting, Positioning
•Advertising, PR, Events
•Integrated programs and so on -------
Strategy formulation
•Segmentation, Targeting, Positioning
•Managing offering awareness
•Digital infrastructure and Digital promotion
•Manage user experiences, website offerings
•Managing online traffic and SEO
•Managing user data
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Addressing key concerns
Developing a brand with intangible offerings
Managing consumer
information
Advertising and Promotion channels
Enhancing offering
awareness (E.G. web visibility)
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Theoretical Frameworks
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The 7S framework for Digital Marketing (Waterman et al.; McKinsey)
Strategy: Does the strategy fit with the vision and mission of your organization?
Shared values: Does the strategy go hand in hand with the shared values of not only your target customer segment but also of that of the implementers?
Structure: Does your organizational structure support adaptations to changes in environment in response to your campaign?
Skill: Do you have the suitable skilled workforce to design the campaign successfully?
Staff: Are your staff equipped to implement your strategy (location wise, access to technical resources)
Style: Does the campaign thematically fit with the style of your other campaigns?
Systems: Do you have systems in place to carry out the campaign? Is there support for your advertising campaigns and marketing plans?
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
The 7S framework for Digital Marketing (Waterman et al.; McKinsey)
Strategy: The significance of digital marketing in influencing and supporting organisations' strategy
•Gaining appropriate budgets and demonstrating / delivering value and ROI from budgets
•Techniques for using digital marketing to impact organisation strategy
•Techniques for aligning digital strategy with organisational and marketing strategy
Structure: The modification of organizational structure to support digital marketing
•Integration of team with other management, marketing (corporate communications, brand marketing, direct marketing) and IT staff
•Use of cross-functional teams and steering groups
•Insourcing vs. Outsourcing
Systems: The development of specific processes, procedures or information systems to support digital marketing
•Campaign planning approach-integration and managing content quality
•Managing/sharing customer information through a unified reporting of digital marketing effectiveness
•In-house vs. external best-of-breed vs. external integrated technology solutions
Staff: A combination staff with varied domain experience such as IT, Marketing, use of external consultants.
•Insourcing vs. outsourcing
•Achieving senior management buy-in/involvement with digital marketing
•Staff recruitment and retention, virtual teams, staff development and training
Style: Includes how key managers behave to achieve goals
•Relates to role of digital marketing team in influencing strategy
•it is it dynamic and influential or conservative and looking for a voice
Skills: Distinctive capabilities of key staff, but can be interpreted as specific skill-sets of team members
•Staff skills in specific areas like project management, content management, specific e-marketing approaches
Super-Ordinate goals: The guiding concepts to build the digital marketing organization’s culture
•Improving the perception of the importance/effectiveness of digital marketing among senior managers and staff
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Important theories for Digital Marketing
Game Theory
• A mathematical concept that analyzes how strategic interactions between individuals, or agents, produce outcomes based on the agents' choices
• Companies use this information to guide their decisions in how best to communicate their products' value to consumers
Network Theory
• Study of relationships between people and elements through social network analysis for learning about patterns that develop within social networks and how they influence behavior
• Digital marketing channels allow marketers to listen to what consumers are saying
• They allow marketers to leverage the power of influential users to spread messages throughout their networks.
• Allow identification of users with the most influence across a number of differentiated networks.
Theory of Collective Intelligence
• The theory of collective intelligence holds that groups are smarter and more productive than the sum of their parts.
• Crowdsourcing allows projects to be broken down into small, individual tasks that are distributed to a large number of individuals for completion, has collective intelligence at its roots.
• Crowdsourcing allows marketers to engage consumers and make them part of their campaigns.
Theory of Generational Dynamics
• Consumers born of the same generation (10-year period) have common attitudes and behaviors
• The relevance of generational theory to digital marketing is primarily in the ways in which each generation communicates and the online places where marketers can reach them
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Digital Branding
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Understanding Branding
Resonance
Relationship and level of identification with the brand offerings
Judgments and Feelings
Focus on customer’s opinion and emotional response to the brand, from personal and network interaction
Performance and Imagery
Satisfaction from fulfillment of functional and psychological needs
(Remember Maslow’s Hierarchy of needs: Physiological, Safety, Love and belonging, Esteem, Self-actualization and Self-transcendence?)
Salience
Brand awareness / cognition based on feedback
Brand : A name, logo or symbol to enable an entity identify an offering uniquely
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Digital Branding: Challenges & Drivers
No single model has been holistic enough or sufficient to capture all the drivers
• Popular brand evaluation models are Aaker, Moran, Young & Rubicam, Inter-brand, Brand Finance etc
• Popular measures for evaluating brand equity are Differentiation, Satisfaction, Loyalty, Perceived Quality, Leadership or Popularity, Perceived Value, Brand Personality, Organizational Associations, Market Share, Brand Awareness, Distribution Coverage, Relative Market Price, Durability, Relevance, Esteem, Knowledge
Few unique drivers for a good digital brand
• Perceived value derived from tangible and intangible user experiences while consuming the offering
• Also dependent on customer perceptions of other customer’s loyalty to the offering (Customer Network Value)
• Visual brand language driving the offering’s Brand Personality Dimensions (E.G. Sincerity, Excitement, Competence, Sophistication, Ruggedness)
• Offering’s digital brand extension (e.g. where the offering is advertised, what other offerings are advertised with it)
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Digital Branding Process
Extended from theories of Service Branding frameworks
Presented Brand
Core
External
Communications
Customer Network
Experiences
Brand awareness
Brand meaning
Brand
Equity
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Challenges in Digital Branding
The Internet makes it more difficult to protect a brand • Stake-holder dissatisfaction spreads extremely fast through social networks and internet
forums
• Identification of source of negative communication is difficult
• It is not difficult for people to use established brands’ logos on their sites or products illegally to extend their own branding (e.g. Business-Fundas.com and BusinessFundas.com)
• Dynamicity of the partnering sites which adds to the brand equity
• Lack of legislative infrastructure to protect the brand
So how do organizations address the challenges? • Companies hire spider-teams to surf the Web and look for instances of spreading customer
dissatisfaction or brand abuse
• Brand monitoring activities can be outsourced to companies (E.G. eWatch and NetCurrents)
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Digital Marketing Research
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Comparison with traditional Market Research
Traditional marketing research
• Consists of focus groups, interviews, paper and telephone surveys, questionnaires and secondary research
• Findings based on analysis of previously collected data
• Cost intensive method
Online Market Research
• Availability of secondary market research data
• Allows relaxed and anonymous setting to collect information on consumer Demographics and Psychographics
• Use of incentives to collect data from exact target segments
• Lower costs for collection of data
• A lot of the traffic data is collected anonymously (E.G. Google Analytics, Alexa)
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Tools for Data Collection for Market Research
• Direct tools • Online Questionnaires and E-Mails
• Indirect tools • Data collected anonymously from Web Surfing Behavior (e.g. Proactive
reactions to regular/subliminal advertising on the web)
• Unstructured data analysis of E-Mail exchanges
• Unstructured data analysis of Online Communicating Platforms
• Social network analysis
• Anonymous demographic data (E.G. Alexa, Quantcast, Google Analytics)
• Data collected from “Free” offerings (questionable yet popular tactic)
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Optimizing through Analytics
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Web Analytics and Tools
• Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage
E.G: Timing a post, Deciding a site’s niche, Ranking Key-words, Identifying primary traffic sources
• A tool for business and market research to determine and improve upon the effectiveness of a web site by enabling a digital marketing strategy
• Three categories of Onsite Web Analytic tools are available: • Hosted Tools(has a free version): Google Analytics, Webtrends, Yahoo! Analytics,
InstaVista, Bango Mobile Web Analytics, StatCounter, SiteCatalyst, Insight, Webtrekk
• Open-source tools: Piwik, AWStats, CrawlTrack, Analog, W3Perl, Webalizer
• Proprietary tools: Mint, Sawmill, Unica NetInsight, Urchin
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Google analytics: A popular web analytics tool
Functionalities of the free version • Drill down visibility of traffic based on source, content popularity, type, geography,
demographics, behavior, browser details, speed, etc.
• Also can track advertising and performance of key-words
• Enables SEO through integration of Google Webmaster
• Can drill down to page level analytics in terms of traffic sources, keyword rank, events, page load speed
Potential benefits for a web-master (say for a blogger)
• Optimize post timing and promotion channels
• Optimize website to meet user requirements
• Aligning STP with ‘Actual Competencies’ by unraveling target preferences
• Align revenue from advertisements with SEO
• And so much more…
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Screenshot of Google Analytics dashboard
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Promotions & Advertising Channels
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Digital Promotion Channels
• Social networking sites
• Graphical and Text banner ads
• Paid search engine adwords (e.g. Google adwords)
• Inline text links, sponsored backlinks
• Pop-up and pop-under advertisements
• Paid review articles in web-blogs
• E-mail subscription updates
• Advertisement on e-mail feeds, RSS feeds
• Sponsored web-casts and pod-casts
• Regular/Subliminal advertising on popular web media (like Videos)
• Subscription based benefits (e.g. Points-based promos, loyalty programs, freebies, Online coupons)
• Direct e-mail marketing
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Pricing schemes in promotional channels
Popular pricing schemes for the advertiser are Cost-per-click , Cost-per-view, Cost-per-lead/Call, Cost-per-sale, Fixed cost
Exchanging banners/links/meta-press with partner sites directly or through a third party (E.G. LinkExchange)
Paid review articles are priced based on Page rank, Alexa rank, Google Index, E-Mail subscriber count and Views/Day from target audience for the website.
Other criteria for deciding the price of promotional content are number of do-follow / no-follow back-links in the content, key-word density and total words in content.
Specialized advertisement agencies facilitate contacts with advertiser and publisher, for a small fee (fixed/percentage of transaction) (E.G. ValueClick, AdSmart)
Auction based pricing models where a third party platform provides infrastructure for auctions based on the publishers choice of pricing scheme (E.G. BitVertize)
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Banner Advertising
Factors to decide upon while
designing a banner
• Banner type/size (Panel, Side widget, Leaderboard, etc)
• Determining the best position (Header, Footer, Widgets)
• Text vs Graphic banners
• Animated vs Static banners
• Color schemas which ensure better visibility
Issues for the Advertiser to
deliberate
• Identifying the website which will provide targeted segment from visits
• Deciding the type of banner, the position on the site
• Deciding the content of banner vis-à-vis website layout
Issues for the Publisher to deliberate
• Web sites cluttered with advertisements annoy visitors
• Potential ‘churn’ of visits from your page to your client’s page from clicks
• Page loading slows down, in turn affects search engine visibility, and reduces search traffic
• Banner size (in KB). Website bandwidth is costly in peak hours.
• Banner code evaluation (virus, malware)
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Embedded Advertising and major issues
Redirecting landing pages
• Visitor dissent and churn from click away
Inline text links
• Lowering of Page Ranks due to excessive outbound links, hence anti-SEO measure for the publisher
• Churn from click away
Pop-up and Pop-under advertisements
• Highest payout in contrast to other ads
• Slower page loading, hence anti-SEO measure for the publisher
• Pop under advertising is considered least obtrusive
• Prone to infection from virus / malware in scripts
Floating advertisements
• High visitor dissent
• Slower page loading, hence anti-SEO measure for the publisher
• High clicks but low conversion rate from click
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Media-Rich Advertising (Webcasting / Podcasting)
Involves using streaming video/audio to broadcast an event
• Can be done directly or through third parties (E.G. ResourceMarketing, Navisite, ClearDigital)
• Media can be recorded for subsequent re-runs
Issues to deliberate for the broadcaster
• Media data density is critical for success
• Deciding the bandwidth of the broadcasting channel
• Media format such that it is accessible from various devices (E.G. I-Pad, Smart-phones)
• Pure media vs Cross-media advertising (hybrid advertising)
• Enabling degree of interaction with attendees during broadcasting
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Search Engine Optimization
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Introduction to Search Engine Optimization (SEO)
staying up to date
keyword research
on -page optimization
site structure
link building schematic
brand building
viral marketing
adjusting
market research
Search Engine Optimization
was first used by John Audette
(Multimedia Marketing Group)
in 1997, heralding the birth of
the Digital Marketing era
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Why is SEO important?
There are three ways to spread product / service offering awareness
• Direct marketing
• Direct advertising
• Leveraging Search Engine visibility
Only SEO is somewhat persistent after investment on marketing is minimized
• SEO helps to increase Web Page Visibility on Search Engines
• SEO ensures all the Web pages have been indexed on the Web and linked correctly
• Many of the SEO activities (e.g. Permalink building) have almost permanent impact
• Increases offering credibility and hence facilitates lead conversion to actual sales
• A good Search Engine position for keywords can catapult sales, and save massive investment on advertising
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Broad Classification of SEO Tactics
White Hat SEO • Involves legitimate SEO Tactics
• Never indulge in Keyword spamming, Link spamming or Content spamming
Black Hat SEO • Involves illegal SEO tactics, which may result in penalty if tracked
• Some of the Black Hat SEO are as follows: • Automatically generated doorway pages
• Cloaking and false redirects (Hoogle.com -> hypocrisy.com)
• Keyword stuffing
• Hidden text or hidden links
• Pages loaded with irrelevant words
• Duplicated content on multiple pages (E.G. Massive content on Footer/Header)
• Misspelling of well-known web sites (gogle.com, foogle.com)
• Unrelated and centralized link farms
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Popularity of Search Engines in 2011
1. Google: 900,000,000 - Estimated Unique Monthly Visitors | 1 - Compete Rank | 1 - Quantcast Rank | 1 - Alexa Rank.
2. Bing :165,000,000 - Estimated Unique Monthly Visitors | 13 - Compete Rank | 16 - Quantcast Rank | 22 - Alexa Rank.
3. Yahoo! Search: 160,000,000 - Estimated Unique Monthly Visitors | *8* - Compete Rank | *28* - Quantcast Rank | NA - Alexa Rank.
4. Ask: 125,000,000 - Estimated Unique Monthly Visitors | 11 - Compete Rank | 14 - Quantcast Rank | 52 - Alexa Rank.
5. Aol Search: 33,000,000 - Estimated Unique Monthly Visitors | *336* - Compete Rank | *240* - Quantcast Rank | NA - Alexa Rank.
6. MyWebSearch: 19,000,000 - Estimated Unique Monthly Visitors | *65* - Compete Rank | 409 - Quantcast Rank | 225 - Alexa Rank.
7. Lycos: 4,300,000 - Estimated Unique Monthly Visitors | 837 - Compete Rank | 347 - Quantcast Rank | 2,097 - Alexa Rank.
8. Dogpile: 2,900,000 - Estimated Unique Monthly Visitors | 700 - Compete Rank | 876 - Quantcast Rank | 3,545 - Alexa Rank.
9. WebCrawler: 2,700,000 - Estimated Unique Monthly Visitors | 128 - Compete Rank | 1,281 - Quantcast Rank | 4,507 - Alexa Rank
10. Info: 2,600,000 - Estimated Unique Monthly Visitors | 371 - Compete Rank | 286 - Quantcast Rank | 5,283 - Alexa Rank
Reports by searchenginewatch.com
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Search-Engine Registration
• Submission keywords and a description of the website to SEs
• Search engine will add the information to its database
• Registering increases the possibility that a site will make an appearance in search-engine results
• Most search engines do not charge a fee for registering However, some search engines require a back-link for inclusion (activesearchresults)
• Facilitates inclusion in Meta-Search engine indexes Aggregate results from a variety of search engines (E.G. Metacrawler, FrameSearch)
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Creation of META Tags
What is a META tag
• An HTML tag that contains information about a Web page
• Does not change how Web page is displayed
• Contain description of page, keywords and title of page
• There are plug-ins / codes which generate Meta-Tags automatically
Most search engines rank your site by sending out a spider to inspect the site
• The spider reads the META tags, determines the relevance of the Web page’s information and keywords and ranks the site according to that visit’s findings
• Meta tags are also used as snippets by SEs as website / webpage description
• Meta tag for web-pages ideally should belong to the website meta-tag classification
• Meta tags should not be repetitive
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Link building
Search engines prioritize pages based on the number of back-links to the page
• No-Follow is an HTML attribute value used to instruct some search engines that a hyperlink should not influence the link target’s ranking in the search engine’s index.
• Normal links are automatically Do-follow
• Blogging platforms are mostly No-Follow to reduce spamming comments
• Google accepts only Do-Follow links, while most other SEs accepts all back-links
• Relevance of the back-links to the page is also important
• Link building improves Page Rank / SERPs
Paid link building services are available (E.G. linkmarket, PRweb)
• Not favored by Search Engines if detected
• However, paid listing is acceptable in website listing hubs (E.G. DMoz)
• Hidden spurious links from other websites can also negatively impact your site if not reported
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Google’s Page Rank
• Ranking of a web-page from 0 to 10, based on its ‘importance’ from ‘citation’ and ‘back-links’
• Google’s Page Rank is the most popular metric used to estimate search engine visibility of a website
• One of the most important criteria for advertisement pricing
• Classic Page Rank Algorithm of Google • PR(A) = (1 – d)/N + d × ∑N{PR(Vi)}/L(Vi)
• PR(K) = Page Rank of Web page K
• d = Damping factor for the website (mostly 0.85)
• Note: Increasing importance of SERP Rank in getting higher position in Search
Engines
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
SERP Rank (Search Engine Results Page)
The SERP consists of a list of links to web pages with text snippets
High number of quality back-links increase SERP rank Quality is determined by relevance, indexing, and SERP rank of the linked pages
High SERP rank gets you higher revenue from advertising (Needs SERP Reports)
Popular Tools Useful feature Additional features Price (cheapest plans)
Raven SEO tools Extremely high flexibility SEMrush report,
Wordtracker keyword suggestions, etc
First 30 days free for 1 domain, 15 keywords
Authority Labs Keyword history graphs Keyword suggestions $24/month
(up to 100 keywords, up to 10 domains)
Search Commander
Comparison with competitors
Progressive Graphs and Client User Accounts
First 30 days free for 1 domain 15 keywords. Then up to 100 phrases with 10 domains @ $24.99 per month
Sheer SEO Keyword history graphs Social media rankings Free for 3 months (100 keywords; 100
URLs); 7$/month (20 keywords, 20 URLs)
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
The latest SEO buzz: Google Panda
• Introduced in Feb 2011, to weed out “content farms” and low quality sites
• Based on an AI algorithm which looks for similarities between websites people found to be high quality and low quality, based on surfing behavior
• Probable usage of Image Analysis with Text Analysis to identify original content
• High importance to content recency
• Criticism of Google Panda • Sometimes renowned websites had “scraped” content and yet the original lesser known
site was penalized
• Appears to impact an entire site's ranking or specific section, rather than just the individual pages on a site
• Adversely impacted sites where most of the traffic came from “ever popular” content but were of smaller scale (e.g. Websites with niche content, Personal blogs)
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Negative Pointers as per Google Panda
• A high percentage of duplicate content. This might apply both to a page or a complete site
• A low amount of original content on a page or site
• A high percentage of pages with a low amount of original content
• A high amount of inappropriate adverts, especially high on the page
• Page content and page title tag not matching the search queries a page does well for
• Unnatural language on a page including over-optimization of SEO
• High bounce rate on page or site
• Low visit time on pages or site, less than 30 seconds
• Low percentage of users returning to a site, without search
• Low click-through percentage from Google’s results pages (for page or site)
• High percentage of boilerplate content (similar static content)
• Low or no quality inbound links to a page or site (by count or percentage)
• Low or no mentions or links to a page or site in social media and from other sites.
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Good SEO Practices
1. Use keywords in Title and URL / Domain name
2. Use Keywords in Description meta tag, Keyword meta tag, body text (1 - 6% per key-word, 5-20% overall) and in phrases if it matches search sequences
3. DON’T USE garbled text without meaning in Links
4. Use an efficient tree-like structure and high inter-links to ensure every page is reachable from any page within the site (sitemaps are helpful)
5. Link only to good sites and not to link farms. Dead links are detrimental.
6. Avoid "Link Churn“. This is noticed as paid link building efforts.
7. Try not to exceed 100K page size, ideally around 40K
8. Use less than 8 filler symbols in a single URL ( e.g. - _ % )
9. Freshness of content vis-à-vis total over-all content
10. Keep URL length less than 100 characters as much as possible, lesser is better
Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
Good SEO Practices
11. Old is gold. Newer pages linked from an older site/page will get indexed faster
12. Never redirect through refresh meta-tags to other pages before the visitor spends less than 30 seconds on your site
13. Important to have substantial text in each page. Ideally Text : Html ratio should be higher than 25%. Avoid excessive Javascript
14. Avoid vile languages. Spiders recognize and mark websites with abusive content.
15. Avoid excessive cross-linking with partner sites (less than 10 inter-links in a page)
16. Accelerated link popularity is noticed as spam / paid link boosting
17. Site listing in directories like DMOZ are considered extremely beneficial
18. High Click-Through Rate within the site is considered very good
19. Never use scripts in the page for advertising unless sure of its quality
20. Always keep updating broken links lists for spiders
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Lecture Presentation by Dr. Arpan Kumar Kar | © Business Fundas
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Thank You