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Adriane A. Gonzalez adrianeag83@gmail.com ▪ (917) 379-0316 ▪ Silver Spring, MD

www.linkedin.com/in/adrianegonzalez http://adrianeag83.wix.com/yourwayelopment

SUMMARY

Training and Development Professional with proven track record in scoping training initiatives, managing

training projects, delivering training, and curriculum design. Known for the ability to transform ideas into action,

and drive performance improvement by applying expertise in knowledge transfer and retention. Expert at

identifying opportunities, strategies, and solutions that are directly linked to organizational and business goals.

WORK HISTORY

Workforce Training and Development Specialist; Barriere Construction LLC Co., Metairie, LA 2/16 – Present

Manage annual code of conduct and ethics training through Learning Management System (LMS).

Analyze training and development needs using input from focus group interviews, surveys and appropriate

resources to improve existing programs and identify gaps in knowledge, skills, and attitudes.

Coordinated the Louisiana Incumbent Worker Training Program (IWTP) grant for training and development

initiatives for 2017 comprising in 150K.

Assist HR to implement employee development initiatives based on information from performance reviews and

employee engagement survey results. Initiatives include addressing employee satisfaction and turnover by

developing Emerging Leadership Programs for entry-level engineers.

Leverage the Kirkpatrick Evaluation Model to design training evaluations and assessments to ensure objectives

are met. Report findings to executive leadership, and provide recommendations for performance improvement.

Work with leadership to develop learning roadmaps for workforce based on employee classification. Learning

roadmaps are aligned to established competency model and required proficiencies.

Highlight: Designed and revise New Hire Orientation to include a blended learning modality; including video-

based training and instructor-led training covering safety principles and heavy equipment operation procedures.

Corporate Education Training Specialist; Peoples Health Inc., Metairie, LA 9/14 – 2/16

Research and facilitate training and development initiatives related to fostering social learning employee

engagement and retention. Workshops facilitated both virtually and instructor-led.

Provide performance consultative services to the Client Services department to identify performance gaps

within the population of the Member Service Representatives.

Conduct needs assessments to ensure that present and future corporate and department specific training needs

are met and aligned to organizational business strategies.

Collaborate with stakeholders and business leaders to identify training needs and design effective training

programs to meet the needs identified (i.e., coaching, performance improvement).

Conducted post-training evaluations to measure effectiveness of programs using Kirkpatrick’s level 1 and 2

Evaluation model; modify programs as needed; track and report on training attendance and measured results.

Highlight: Created the Member Service Training Manual based on the compliance standards as indicated by the

Center for Medicare Services. The scope of this project required conducting a needs assessment, interviews, and

observations with SMEs to gather content and observe call center operations for best practices.

Training Specialist; Leake and Watts Services Inc., Yonkers, NY 5/12 – 9/14

Collaborated with stakeholders to implement training strategies and as required by the U.S. Department of

Health & Human Services, Administration for Children & Families, and the New York State Office for People

with Developmental Disabilities to improve internal processes that meet mandatory requirements.

Designed and developed training solutions to meet the needs of employees; analyzed and selected the most

appropriate strategy, methodologies, and technologies to maximize the experience and impact.

Delivered training solutions in a manner that engaged employees to produce desired outcomes; manage and

respond to employee needs (i.e., performance reviews, succession planning, performance improvement)

Gathered data to answer specific questions regarding the value or impact of training solutions; leverage findings

to increase effectiveness; provide recommendations for change.

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Highlight: Design and deliver Leadership Training Series for all 120+ leaders by aligning competencies to

leadership competencies. Series of workshops included: coaching, effective delegation, conflict resolution, and

performance management.

Supervisor Provider Data Management; Multiplan Inc., New York 1/11 – 6/12

Supervise a staff of nine Contract Analyst on facility Acute Care contract analysis, implementation, operations,

and quality measures as required by departmental key performance indicators.

Manage employee performance, including hiring, training, performance evaluations, and career development.

Deliver multi-system process-based training to training via web-based and instructor-led modalities.

Create job aids to support training efforts and provide trainees with applicable reference materials. Job aids may

include workbooks, presentation slides, visual aids, and scenarios.

Participate in cross-functional meetings with senior management to support projects or new initiatives.

Operations Analyst/Vendor Coordinator; Multiplan Inc., New York, NY 6/08 – 12/10

Manage third party vendors to decrease and maintain low inventory levels, identify sub-par performers, and

address performance corrective action plans as needed.

Provided virtual training to staff, vendors, and new hires on proper facility contract implementation.

Collaborated with SME’s and senior trainers to create the PDM Facility Operations Manual.

Identify trends, analyzes departmental processes, identify and plan efficient workflow protocols.

Contract Analyst; Multiplan Inc., New York, NY 6/05 – 5/08

Act as a liaison between Client Services and Provider Services for all grievances, research, resolution,

documentation and communication of clients’ issues involving data interface, fee schedules etc.

Maintain knowledge of the provider credentialing requirements, including NCQA and URAC in fulfilling

credentialing department expectations for contracted providers and provider groups.

Assist Manager with credentialing and recredentialing activities and the ongoing development of the

credentialing program to accommodate changes in NCQA credentialing guidelines.

EDUCATION

Colorado State University, Fort Collins, CO – 2015

Master of Education (M.Ed.)

Baruch College, New York, NY – 2010

Adult Education Training Specialization

Human Resource Studies

B.A in Corporate Communication

Association of Talent Development (ATD)

Certified Professional Learning Performance (CPLP) candidate Fall, 2016

CERTIFICATES

New York University (NYU), New York, NY – 2010 Langevin Learning Services New York, NY – 2014

Leadership and Human Capital Management Instructional Design for Beginners

Foundations of Training and Instructional Design

AFFILIATIONS

Vice President of Program Development and Board Member Association for Talent Development (ATD) New Orleans Chapter, 2015 – 2016

Develop chapter programs and seminars for Talent Development professionals in the Greater New Orleans area.

RELATED SKILLS

Microsoft Office Suite – Proficient in Word, Excel, PowerPoint, etc.

Curriculum design and training delivery: Instructor-Led, Web-based Learning, and Virtual enterprises (WebEx,

GoToMeeting, JoinMe etc.).

Experience utilizing LMS and HRIS systems such as Ultipro, ADP, BirdDog etc.