ADRIAN JOHN NORRISTarn Hows, Sparry Bottom, Carharrack, nr, Redruth, Cornwall, TR16 5SH

Tel: 01209 820 758Mob: 07802 448 118

Email: adrian.norris_uk@yahoo.co.uk or adnoruk@yahoo.co.uk

PROFILE

A hands-on retail manager with a wealth of experience in leading sales, operations and financial management. Highly skilled at developing, leading and motivating results-oriented teams. Demonstrates first-rate communication skills which are used to forge productive relationships with customers, major stakeholders and colleagues at all levels. Possesses first-rate problem-solving skills and always keen to develop professional and technical knowledge and skills. Currently seeking a hands-on retail role in order to utilise leadership and management skills.

KEY SKILLS

Retail management Team management and development Customer service Strategic and project planning

Process improvement Profit protection Marketing HR management

EXPERIENCE

2013 – 2015 General Store Manager - BUYology Discount Superstore, St Austell Successfully managed the daily operations of a busy discount superstore; led financial operations

including preparing and managing budgets Effectively liaised with colleagues and stakeholders at all levels in order to achieve KPIs and

company goals Managed and motivated a team of over 40 staff in order to ensure delivery of objectives including

ordering, stock replenishment and merchandising duties Monitored the competition to keep abreast of industry trends, provide value for money and a first-

class customer experience Managed HR duties including identifying training needs and providing coaching where necessary;

conducing training sessions and evaluating results in line with company policy Performed administrative duties including management of personnel records for head office Ensuring that all security procedures are adhered to at all times

ACHIEVEMENTS INCLUDE 17% year on year growth with staff costs running 3% below spend Staff retention improved as a result of resolving internal issues Generated sales growth on targeted lines by up to 400%

2012 – 2013 General Store Manager – Nisa, Camborne Successfully rebuilt a declining business into a profitable operation by auditing and improving

procedures and layout at a store offering lottery tickets, alcohol, newspapers, tobacco products, frozen food, an in-store bakery and cash machine

Effectively managed and developed a team of staff in order to achieve company goals and deliver first-class customer service at all times

Led financial and ordering functions including waste management, staff budget and stock management in order to achieve objectives

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2012 – 2013 General Store Manager – Cornwall Farmers, Truro Managed an 8-strong team to ensure the first-class provision of customer service Successfully implemented a process of change and improved procedures by effectively liaising with

head office and branch personnel in order to develop the store and maximise profitability Managed daily operations of the store including ordering, stock replenishment and merchandising Played a key HR role by identifying training opportunities and provided effective staff development

2010 – 2012 General Store Manager – Poundland, Newquay and St, Austell Successfully managed a team of 20 and increased revenue achieving a sales increase of 20% over

target Identified training needs and gave performance reviews in order to develop a team in line with

company goals Overseeing all functions of store operations including sales, wages, stock management, damages

and customer service Managed financial functions including full responsibility for P&L Achieved consistent high mystery shoppers’ scores Won company sales competitions for seasonal sales Implemented strategies to support the seasonality of retail sales in Newquay

2009 – 2010 Department Manager – The Range, Truro Successfully managed three departments consisting of DIY< lighting and textiles Managed and motivated a team in order to deliver excellent customer service at all times;

conducted regular appraisals I order to achieve KPIs Achieved and exceeded sales targets by utilising business planning skills, performance monitoring

and reviewing; achieved over 120% of budgeted income

1999- 2009 Retail Manager Store Development - Robert Dyas Ltd, Leatherhead Managed the daily operations of 41 stores including maintenance issues Recommended changes to corporate strategies resulting in major cost savings Effectively liaised with contractors on the design and layout of new stores; used project

management skills to lead 27 refits and 22 new stores Developed and launched photographic and visual merchandising procedures Played a key role in the launch of web-based ordering site

ADDITIONAL EXPERIENCE1997- 1999 General Store Manager- Robert Dyas Ltd, Eastleigh, Bristol1984 - 1997 General Store Manager - Do It All Ltd, Portsmouth and Bristol

EDUCATION AND TRAINING

6 GCSEs including English and Mathematics Introduction to Effective Project Management (certificated)Various BHF courses on Power/Hand Tools, DIY, Gardening, Cookware and House/Homewares

OTHER SKILLS

I.T. skills include: Microsoft Word, Excel, Outlook, Explorer and AutoCad

PERSONAL INFORMATION

Interests: Badminton, squash, DIY, weightlifting, photography, cinema, and computing

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