ADP: Driving Faster Customer Onboarding with MuleSoft - Michael Bevilacqua, VP of Product...

+MICHAEL BEVILACQUAVP, Product Development, Pasadena Innovation Center

Copyright © 2016 ADP, LLC. Proprietary.

ADP Uses MuleSoft to Improve Onboarding

EFFORTLESS

CLIENT EXPERIENCE


WHO LIKES

GETTING PAID?

#ADPinnovation | #helloworkCopyright © 2016 ADP, LLC. Proprietary.

BY THE NUMBERSADP

$1,000,000,000,000+

employment taxes moved

48,000,000+

$15,000,00010,000,000+

$1,000,000,000+ tax credits secured

W2s processedgarnishments disbursed

ACA 1095 forms issued


BY THE NUMBERSADP

$1+

TRILLION employment taxes moved

48+

MILLION W2s processed

$15 MILLIONgarnishment

disbursements10+ MILLION ACA 1095 forms

issued

$1+

BLLION tax credits secured


TO SHAREWE NEED

DATAINFORMATION ASSETS

With clients and partners…


…TO GET THEM UP AND RUNNING FASTER

MISSION: STREAMLINE CLIENT ONBOARDING

ASSESS THE

SITUATION



DESPERATELY DISPARATEBEFORE:

#ADPinnovation | #hellowork

BI-DIRECTIONAL DATA FLOW

Secure FTP

Employment

Verification

WageGarnishment

s

Employment

Tax

HealthComplianc

e

To ADP

WE HAD OUR CHALLENGESBEFORE

Hundreds of new clients live every year, but it is far from “effortless”

ADP INTEGRATIONS

• DIFFERENT LoBs, approaches, systems of record

CLIENTINTEGRATIONS

CLOUD SHIFT

DO-IT-YOURSELF

ON-BOARDINGBURSTS

• COMPLEX, CUSTOMIZEDon-premises approach

• ERP SHIFTto the cloud (3:4 clients)

• INCONSISTENTDIY, client-built integrations

• STRESSon the organization by seasonal “bursts”

Copyright © 2016 ADP, LLC. Proprietary. #ADPinnovation | #hellowork

TAX INTEGRATIONCLIENT JOURNEY

START

SOLUTIONING



SUCCESS

PROCESS

TECHNOLOGYPEOPLE

CHANGE MANAGEMENTTHREE PILLARS


PEOPLE


Upgrade talent to match modern solutions

Top-performing teamsrequire tough decisions


…THROUGH VARIOUS APPROACHES

GOAL: PROMOTE LEARNING


DEV PRINCIPLESPROCESS


1THE REASON

IT ALL EXISTS

2KEEP IT SIMPLE STUPID

3MAINTAIN

THE VISION

4IF YOU

BUILD IT, THEY WILL

COME

5BUILD

MODULARITY

6DEVELOP

ONLY UNIQUE

CAPABILITIES

7THINK!

8DRY

9SOLID

10EMBRACE

MODERN APP DEV ASPECTS

BREAK


DEV PRINCIPLESPROCESS


OLD SOLUTION MINDSET

• DRAMATIZE the possibilities!• CLIENT focus

NEED PROCESSTO SUPPORT MODERN

APPLICATION SYSTEMS

• CONTINUOUS deployment• END TO END testing• COMMON DOMAIN model


…VARIOUS REPRESENTATIONS, MEANINGS, ACRONYNS

OLD LANGUAGE


COMMON DOMAIN MODELNEW


BENEFITS CORE HR PAYROLL

STAFFING TALENT TAX TIME

TECHNOLOGY

Inventory of existing options

These won’t work – NEED something new


TO ADDING NEW TECHNOLOGYCHALLENGES

Entrenched partners have in-house champions resistant to change

Everyone has an opinion

Solutions looking for a problem


Uncertainty – undetermined APIs


PROCESSSELECTION


Metric-based evaluation• Identified key evaluation metrics

and sought information

Experimentation• ADP staff built the prototypes themselves

Quantify• Developer experience • Operations experience• Installation and deployment

MULESOFTPARTNER WITH



MULESOFTWHY


IMPLEMENTATION COSTS

DEPLOYMENT COSTS

FUTURE COSTS

HARDWARE COSTS

MAINTENANCE COSTS

• LESS training required

• APPEAL to attract talent

• Dev PRODUCTIVITY

• SIMPLER to deploy

• FASTER ROI

• SUBSCRIBE vs. license

• LESS consulting

• Single CONSISTENT product

• CLEAR product roadmap

• Better PERFORMANCE

• LESS hardware

• Better SUPPORT

• More FLEXIBLE


MULESOFTPAIN POINTS

• Lots of JAVA/GROOVY–Developers slipping back into comfort zone with Groovy and Java

• DELAYS in infrastructure

• CLOUD-CENTRIC

• Business REALITIES of integration

• DataWeave LIMITED in functionality & polish

• Enhancements NEEDED

• Developers BLOCKED

• LARGE FILE (500+MB) processing severely limited

• NO NATIVE SUPPORT for key components– Kafka–Clustered

Redis Cache

Be aware of… SLIPS, TRIPS, and FALLS


DEPLOYMENT COSTS

FUTURE COSTS

HARDWARE COSTS

MAINTENANCE COSTS

• Difficult to find MuleSoft talent


MULESOFTPAIN POINTS – SOLUTION


• BRING on-site MuleSoft consulting

• HIRE architects

• Expect HETEROGENOUS SOLUTION

• Expect to PAY $$$

• GROUNDED in reality

• MODULAR solutions

• QUEUE oriented

• DUAL license

• Perfection is the enemy of PROGRESS

• MOCK till released

• EXPECT defects

• ENGAGE support early

• ENGAGE Performance Engineering team

• FLEXIBILITY in technology components


DEPLOYMENT COSTS

FUTURE COSTS

HARDWARE COSTS

MAINTENANCE COSTS


ADP SMARTCOMPLIANCE® PLATFORM APPROACHAFTER

ANYPOINTPLATFOR

M

ValidatesModifies

Transforms

ONE CONNECTOR

ERP extracts

compliance data once

Employment

Verification

WageGarnishment

s

Employment

Tax

HealthComplianc

e

To ADP

BI-DIRECTIONAL DATA FLOW

APIClient

ERP

Client ERP


ADP SMARTCOMPLIANCE® PLATFORM APPROACHSOLUTION


CELEBRATE

SUCCESS



AN EFFORTLESS CLIENT EXPERIENCEAFTER


ADP INTEGRATIONS

• STREAMLINE backend AVS integration approach

CLIENTINTEGRATIONS

CLOUD SHIFT

DO-IT-YOURSELF

NEW ERPsBURST STRESS

• RADICALLY, SIMPLIFIED approach

• FULL SUPPORT for cloud

• API-ENABLED integrations

• React FASTER• FLEXIBLE design• FORWARD THINKING

technology


CAN DO IT TOO!YOU


Assess your situation

Start solutioning

Partner with MuleSoft

Celebrate success

WE’RE

HIRING!www.adp.com/careers


THANK YOU


ADP.com

ADPcomplianceinsights.com

The information provided in this document is for informational purposes only and not for the purpose of providing legal, accounting, or tax advice. The information and services ADP provides should not be deemed a substitute for the advice of any such professional. Such information is by nature subject to revision and may not be the most current information available. ADP and the ADP logo are registered trademarks of ADP, LLC. ADP A more human resource. is a service mark of ADP, LLC. All other marks are the property of their respective owners. Copyright © 2015-2016 ADP, LLC. All rights reserved.

APPENDIX


ADP SMARTCOMPLIANCE® PLATFORM APPROACHSOLUTION

#1 WIN

REDUCED DAYS TO ONBOARD

#2 WIN

REDUCED 32 PAGES TO 1

#3 WIN

MEASURE #3..

THE RESULTS

WHAT SUCCESS LOOKS LIKE

#ADPinnovation | #helloworkCopyright © 2015 ADP, LLC. Proprietary and Confidential.


THE ACA “BURST”BACKLOG:

UnemploymentClaims

Wage Garnishments

Wage Payments

Health Compliance

EmploymentTax

EDIT SLIDE


GAIN

ADVOCATES


TO GAIN ADVOCATESHAVE THE DATA


Conduct Client Journeys vs. Internal view

Clearly articulate client pain points

Know what to measure

Financial analysis assesses current cost

Understand impact to client and your business

ADP: Driving Faster Customer Onboarding with MuleSoft - Michael Bevilacqua, VP of Product...

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