ADOBE ANALYTICS CLOUD INTEGRATION...Medallia for Digital’s Adobe Analytics Cloud integration lets...

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Key Features Medallia for Digital’s Adobe Analytics Cloud integration lets customers understand the ‘why’ behind the ‘what’. Our market leading Digital Voice of Customer solution allows companies to collect actionable, targeted feedback that reveals user intent, sentiment, wants and needs. Combined with Adobe's insights into user behavior, this enriched data uncovers optimization opportunities that can produce true bottom line results and improve digital customer experience significantly. Medallia for Digital’s Adobe Analytics Cloud integration can be enabled in minutes and requires no coding. ADOBE ANALYTICS CLOUD INTEGRATION Understand feedback interaction in detail Medallia for Digital sends detailed feedback interaction data to Adobe Analytics Cloud in real time, to enable segmentation and reporting within Adobe Analytics Cloud. Events such as ‘survey displayed,’ ‘survey submitted,’ ‘always on survey triggered’ and more are sent to Adobe Analytics Cloud, allowing users to filter and report on analytics data by various dimensions. Analyze user behavior using qualitative feedback data Medallia for Digital’s Adobe Analytics Cloud integration supports sending NPS and CSAT scores to Adobe to enable filtering and reporting of data, based on user sentiment. NPS and CSAT scores are sent to Adobe in real time - as users submit responses. Use Adobe Segments for survey targeting Medallia for Digital allows customers to dynamically and contextually intercept users in real time based on session data, behavior patterns and metadata. With the Adobe Analytics Cloud integration, customers can include Adobe Segments data as part of the targeting and intercept logic for surveys. Ask the right users, the right questions, at the right time, every time. @medallia www.medallia.com/digital +1 866 562 1834 | * Medallia for Digital is featured as part of the Adobe Exchange Program — official technology partner ecosystem.

Transcript of ADOBE ANALYTICS CLOUD INTEGRATION...Medallia for Digital’s Adobe Analytics Cloud integration lets...

Page 1: ADOBE ANALYTICS CLOUD INTEGRATION...Medallia for Digital’s Adobe Analytics Cloud integration lets customers understand the ‘why’ behind the ‘what’. Our market leading Digital

Key Features

Medallia for Digital’s Adobe Analytics Cloud integration lets customers understand the ‘why’ behind the ‘what’.

Our market leading Digital Voice of Customer solution allows companies to collect actionable, targeted feedback that reveals user intent, sentiment, wants and needs.

Combined with Adobe's insights into user behavior, this enriched data uncovers optimization opportunities that can produce true bottom line results and improve digital customer experience significantly.

Medallia for Digital’s Adobe Analytics Cloud integration can be enabled in minutes and requires no coding.

ADOBE ANALYTICS CLOUD INTEGRATION

Understand feedback interaction in detail

Medallia for Digital sends detailed

feedback interaction data to

Adobe Analytics Cloud in real

time, to enable segmentation and

reporting within Adobe Analytics

Cloud. Events such as ‘survey

displayed,’ ‘survey submitted,’

‘always on survey triggered’ and

more are sent to Adobe Analytics

Cloud, allowing users to filter and

report on analytics data by

various dimensions.

Analyze user behavior using qualitative feedback data

Medallia for Digital’s Adobe

Analytics Cloud integration

supports sending NPS and CSAT

scores to Adobe to enable

filtering and reporting of data,

based on user sentiment. NPS

and CSAT scores are sent to

Adobe in real time - as users

submit responses.

Use Adobe Segments for survey targeting

Medallia for Digital allows

customers to dynamically and

contextually intercept users in real

time based on session data,

behavior patterns and metadata.

With the Adobe Analytics Cloud

integration, customers can include

Adobe Segments data as part of

the targeting and intercept logic

for surveys. Ask the right users,

the right questions, at the right

time, every time.

@medallia www.medallia.com/digital +1 866 562 1834

|

* Medallia for Digital is featured as part of the Adobe Exchange Program — official technology partner ecosystem.