ADMINISTRATIVE REFORMS

ANDHRA PRADESH

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ADMINISTRATIVE REFORMS

“Administrative reform is a process that involves enhancement in the capacity of an administrative system to achieve its assigned goals”.

It involves modernising government to equip the apparatus to effectively tackle existing and future challenges

Administrative reforms are required: To adapt to the changing role of Government

To cope with the changing environment

To meet the rising expectations of the people

Improving efficiency and effectiveness

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ADMINISTRATIVE REFORMS IN ANDHRA PRADESH

Structural Reforms

Institutional Reforms

Service Delivery Reforms

Other Reforms

Road Map : Future Reforms

Constraints

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STRUCTURAL REFORMS

• To examine Second ARC recommendations for feasibility of adoption by State Government

• To list out follow-up actions like legislative amendments, structural changes, and resource allocation

CORE COMMITTEE on Second ARC recommendations

• Secretariat, a key institution for administration• Core committee on Second ARC

recommendations to also examine the reform of Secretariat departments

SECRETARIAT REFORMS

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INSTITUTIONAL REFORMSGovernance Public Management & Administrative Reforms (GPM&AR) Department, GAD

Andhra Pradesh among the few states with a dedicated department to lead state’s governance and administrative reform initiativesCentre for Good Governance (CGG)

Established in 2002 in collaboration with DFID and World Bank

CGG has developed and implemented several e-governance tools; has facilitated change management and governance reforms in many state and central government departments

Today, CGG is a leading institution in governance reforms Andhra Pradesh Society for Social Audit Accountability & Transparency (APSSAAT)

Dedicated unit for social audit with experts and civil society activists

Since 2006, state has conducted 1,736 MGNREGA audits and inspected over 50 lakh government records 5

SERVICE DELIVERY REFORMS

Simplifying transactions

Increasing internal efficiency

Promoting competition in service delivery

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SERVICE DELIVERY REFORMS: Simplifying

Transactions (G2C)

Citizen Friendly Services : Transport Department

• Computerization of the transport department

• Enables citizens to file online application for license, registration, vehicle fitness, and permits

• Online tax payment facility

• Delivers MGNREGS wage payments and Social Security Pensions to beneficiaries

• Bio-metric cards in linkage with banks

Smartcard : Rural Development Department

144.70 lakhs

Beneficiaries enrolled

123.56 lakhs

Beneficiaries with smartcards

Issue of learner licences  Same day

Issue of driving licences  Same day

Issue of fitness certificates Same day

 Registration of vehicles Same day

Issue of Duplicate Registration Certificate

2hrs- Same day

International Driving Permit 2 hrs - Same day

Gram Panchayats

covered

16040

3154.49crores

Amount paid

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• Web based service for online transfer of scholarship money

• Helped in minimising corruption and ensuring transparency, fairness, equality, speed, and economy in service delivery.

Electronic Payment & Application System of Scholarships (ePASS) Social Welfare Dept.

25.5 lakh Below Poverty Line students

12000 Colleges in 60 Universities

1200Professional, degree, post graduate courses

1100 Mandals in 23 districts

• Enables online submission and processing of applications

• ‘Any where any time’ access to the applicants for Direct Recruitment and Departmental Tests conducted by APPSC

Online Recruitment Processing System - Andhra Pradesh Public Service Commission

Submit application online, download submitted application

Check the status : • Check if submitted application is in Admitted list or

rejected list • Submit objections against reasons for rejection

Submit queries by email and obtain response from APPSC team

 Download hall ticket

Obtain SMS on confirmation of payment made at SBI/ AP online, examination date, hall ticket and results

SERVICE DELIVERY REFORMS: Simplifying

Transactions (G2C)

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APonline

Rajiv Internet village

• One-stop-shop operating in PPP model

• Optimizes cost for citizens & government

• Ensures transparency in service delivery

• Enables real time performance monitoring

• To make public services affordable, transparent, and accessible to rural population

• Rajiv Internet village centres being set up in 8618 villages across the State. The first such village - Chiluvuru.

e-seva

• Digital gateway for multiple G2C services through multiple delivery channels

• Network of more than 1500 franchisees across the state to provide citizen services.

SERVICE DELIVERY REFORMS: Simplifying

Transactions (G2C)

PUBLIC- PRIVATE- PARTNERSHIPS 9

• More than 150 G2C and B2C services• 3.7 million transactions

since August 2001• Peak transaction level

has crossed 40,000 a day

• Information Services

• Interactive Services

• Payment Services

• G2G Services

• Information• Market Prices• Examination

results• Health Extension

• Payment of bills

• Private Services

SERVICE DELIVERY REFORMS: Simplifying

Transactions (G2B)• To counter issues in traditional procurement systems

• Has enabled wide-ranging reforms in public procurement

• Simpler procedures, greater transparency, better quality, and fairer competition

• Links government departments, agencies, and local bodies with their vendors

E Procurement

Commercial Taxes Department (CTD)

eRegistration Enables dealers to register themselves online

eReturns Enables dealers to file returns online2.98 lakh (93%) returns filed online in June 2011

ePayment Enables dealers to pay taxes online Rs. 800 crore received online in June 2011

Way bills Centralised dealer services centre for way bills

4.50 lakhs way bills dispatched /month

Transparent OfficeAll CTD orders are available in department portal

One-stop shop for all needs

Registration Certificate delivered at door-step

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To monitor storage, retrieval, and movement of file across department(s)

Features:

o Electronic processing & movement of file

o Self assessment of work pendency

o Publishing content on internet

o Citizen interface through internet/call centre

Benefits:

o Access to any file at anytime from anywhere - freedom from physical and time barriers

o Enhancing efficiency in office administration

o Knowledge bank for public /private access

Efficient mechanism to overcome difficulties in physical fund management through online money transfers.

Money from Central fund transferred to disbursing accounts at all levels for timely and accurate payment

Features:o Daily account status and balance

check o Quick and accurate reporting o Day-to-day monitoring of activitieso System controlled, need based fund

allocation Benefits:o Better access to data at different

levelso  Improved cash management o Complete transparency, a higher

degree of efficiency and cost effectiveness

Service Delivery Reforms: IMPROVING INTERNAL

EFFICIENCY (G2G)

KM ATOM – Administration of Today and Tomorrow

Electronic Fund Management System - SERP, Rural

Development Department

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• Launched in 2007 to provide free tertiary healthcare services to citizens below poverty line, covers all 23 districts

• Rs. 1,50,000 + Rs. 50,000 (buffer) reserved for each BPL family to avail health insurance benefits without paying any premium

• Insurance covers 942 surgical procedures and 144 medical diseases treated in selected hospitals ( 244 private and 98 government)

• Promoting competition

o Selection of hospitals based on structural, procedural and pricing criteria

o Patients can choose between public and private hospitals

Scheme has lead to healthy competition between public and private providers which in turn has improved functioning of public health sector

Rajiv Aarogyasri

SERVICE DELIVERY REFORMS:Promoting Competition In Public Service

Delivery

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Citizen – to- Government interface

OTHER REFORMS

Housing Online Monitoring & e-Governance System (HOMES)

Computer-aided Administration of Registration Dept (CARD)

Indira Kranti Patham

INSTAXX

Smart card solution for PDS

Accrual based accounting system

Reservoir storage level monitoring system

eCOPS : Computerization of Police Services

Electronic Muster and Measurement System (eMMS)

Community Participation Law

Social Audits

Water Users’ Associations

School and Hospital Committees

Hostel Management system

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THANK YOU

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