Rebecca C. Parker P.O. Box 7943 Spanish Fort, AL 36577 | 785-226-3345 | ms.b.parker.16@gmail.com

Objective

· Administrative Professional with strong customer service, interpersonal, organizational and supervisory skills with the ability to multi-task on a variety of challenges and responsibilities.

Education

PARALEGAL STUDIES | 1986-1987 | HUFFSTETLER BUSINESS COLLEGE

· Major: Paralegal Studies 28 credit hours 3.5 GPA

· Minor: N/A

· Related coursework: Logic, Records Management, English 101, Leadership, Business Math, Shorthand I, Introduction to computers

HIGH SCHOOL GRADUATE | 1986 | STATE OF ALASKA S.E. REGIONAL RESOURCE CENTER KETCHIKAN, AK

· Major: n/a

· Minor: n/a

· Related coursework: n/a

Skills & Abilities

MANAGEMENT

· Supervisory experience – gathering data and preparation of clear, concise memoranda governing the departments operations, regulations, policies and planning documents; maintaining time and attendance and payroll reporting for 21 employees; of various computer programs to enhance office productivity, modification or editing of a variety of technical and non-technical material (i.e. memorandums, SOPs, reports and other documents); interviewing, hiring, training, scheduling coaching and performance evaluations; preparation of productions reports, personnel files, expense reports and purchase orders.

SALES

· Inside sales experience – quoting freight costs; negotiation of contract rates with airlines, trucking and freight brokers in order to streamline logistics and decrease freight costs for corporate headquarters and seven branch offices; outstanding customer service skills and professional demeanor.

COMMUNICATION

· Professional correspondence skills; communication and customer service resolution skills; monitoring an average of 1000 emails weekly and response coordination with necessary departments for problem resolution.

LEADERSHIP

· Established Indirect Air Carrier certification with the Transportation Safety Administration and participated in the TSA Security Research Program to evaluate security procedures and regulations.

· Team player capable of working with team members in order to get the job done.

· Ability to think outside the box to enhance problem resolution and increase customer satisfaction.

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Experience

ORDER MANAGEMENT SUPERVISOR | EMPIRE TODAY, LLC | JAN. 2006-NOV.2009

· Interviewing, hiring, training, scheduling, coaching and auditing of 21 sizing estimators and data entry personnel.

· Maintaining time and attendance records for payroll.

· Preparation of professional technical operating procedures to increase productivity and decrease error ratios.

· Maintaining excel spreadsheet production reports, personnel files, employee evaluations and applying the knowledge, methods and techniques of human resource employee programs and policies in order to coordinate the order management services and provide a healthy work environment for each team member.

SERVICE COORDINATOR/DISPATCHER | THE PHONE CONNECTION | DEC. 2004-OCT.2005

· Provide administrative and clerical office automation support.

· Prioritizing and logging of service calls.

· Coordination and dispatching of nine service technicians.

· Maintaining service call logs into an appointment record database.

AIR FREIGHT MANAGER/PAGE & JONES, INC./AUG. 1998-SEPT.2004

· Arranged all international air cargo shipments for export and import including negotiation of contract rates, providing freight costs and shipment options to customers

· Consolidated shipment logistics for major accounts in order to streamline shipping schedules and decrease freight costs.

· Preparation of import and export documentation to include bills of lading, export declaration, etc.

· Processing export documentation for international letters of credit.

· Ensured compliance with government regulations reports and international shipping regulations of sensitive and hazardous materials.

INT’L EXPORT COORDINATOR/TAYLOR WHARTON INTERNATIONAL/JUL. 1996-APR.1998

· Arranged all international shipments for export including negotiation of contract rates, providing freight costs and shipment options to customers.

· Preparation of export documentation to include bills of lading, export declaration, etc.

· Coordination of shipment schedules based on engineering, manufacturing and quality control departments reports of product availability, shipping dimensions and weights, with trucking, rail and steamship lines for export.

· Ensured compliance with government regulations reports and international shipping regulations of sensitive and hazardous materials.

EXPORT ACCOUNT REPRESENTATIVE/PAGE & JONES, INC./AUG. 1987-MAY 1996

· Arranged international shipments for export including quotation of freight costs of contract rates, and shipment options to customers.

· Preparation of export documentation to include bills of lading, export declaration, etc.

· Ensured compliance with government regulations reports and international shipping regulations of sensitive and hazardous materials.

· Billing, filing and general clerical support to department manager and coworkers.