ICCET/ICCHE Fall Conference 2012 • September 26 & 27, Utica, IL • Roundtable Discussion Notes Topic: Administrative Challenges Issues with tutoring program:

Making academic coaches knowledgeable

Tent cards, posters, email, displays, etc.

Facebook & Twitter to get the word out

Funding is an issue/limited resources

Online students are hard to reach

Technology doesn’t fit new models and traditional academic calendar

Need more staff but have less money

Not enough time, jobs are doubling up

More non-traditional students

More federal regulations for online courses o Difficult to keep track of rules o Some states have higher costs so we cannot accept their students o Can we make those choices to limit students? Is that fair?

How long do you keep non-traditional records? Certificate programs and stackable programs need to keep better records for the credit side.

Badges for online non-credit. How can those be regulated? o Stems from the gaming world wanting instant gratification.

Professional Development ideas for support staff:

Bring in speakers

Have training days

Encourage staff to learn on topics like customer service, basic computer skills, collaboration, conflict resolution, leadership, inter-generational workplaces

Fall kickoff events for Faculty & Staff:

Keynotes, breakouts, before students come back to campus

Have different tracks (program themes) for certain staff/faculty to follow Inter-generational staff challenges:

Older staff follow rules and have a hard time breaking the routine to accommodate new changes

Challenges with grad students and student workers

Mentoring program with students – allow them to be creative and flexible Collaborative ideas:

Connect staff/faculty throughout the institution through holiday themed activities (ie: door decorating contests, trick or treat in offices, make caramel apples at lunch, potlucks)