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2010, Educational Institute

Chapter 5

Facilities Planning andDesign

World of Resorts: From Development to Management

Third Edition

(424TXT or 424CIN)


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2010, Educational Institute 1

Competencies for

Facilities Planning and Design

1. Identify and discuss several general factors that affect theplanning and design of resort facilities.

2. Describe the three basic planning concepts that generally

apply to resort facilities.3. Explain how and why behavioral rituals affect facilitiesplanning.

4. Identify the basic elements of a resort complex anddescribe planning and design factors relevant to each.

5. Outline planning and design issues as they affect theaccommodation of people with disabilities.

6. Describe ways that resorts can partner with theircommunity to create a better guest experience.


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Motivating Factors in Guest

Patronage of a Resort

Appealing destination

Setting and scenic environment

Welcoming atmosphere

Sense of place (architecture, landscape, displays,and artifacts)

Spacious, comfortable, and clean accommodations

Luxurious bathroom with deep soaking tub orpersonal spa

Signature sport and variety of recreation

Organized social activities, childrens activities

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Three Basic Resort Planning Concepts

Building around a natural attraction

The hotel as the focal point of the resort

Building within a master-planned enclave

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Basic Elements of a Resort Complex

Lodging facilities

Interior design

Landscaping

Dining and bar lounge facilities

Transportation and travel services

Recreational activities and facilities

Family-oriented resort vacations

Shops and services

Entertainment

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In-Room Entertainment and

Electronic Communication

Equipment Used by Upscale Resorts

Wi-Fi access

Free high-speed Internet access

Flat-panel/high-definition television

DVD player

CD player

Advanced stereo system

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In-Room Entertainment and

Electronic CommunicationEquipment Used by Upscale Resorts

Stereo player for iPod/iPod docking station Gaming consoles (Xbox, Sony PlayStation, or

Nintendo Wii)

Instant messaging to the concierge In-room movies (sometimes with home theater

setup for selected movies)

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Luxury Bathroom Equipment

Water temperature control on shower sprays

Luxury bath finishestiles, stones, and countertops

Double vanities

Enclosed toilets

High-tech toilets with warm water-spray

De-misting mirrors

Built-in television for viewing from tub

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Elements That May Be Included in

Landscaping Lighting for illumination, safety, and visual effect

Good traffic circulation and congestion control

Controlled access to residential areas Special paths to gardens and other attractions

Appropriate signage, architecturally integrated withthe environment

Separate access to recreational areas and clubhouses Separate entrance to conference or convention

facilities

Main entrance routing for vehicles

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Elements That May Be Included in

Landscaping

Separate parking for cars (including spots for guests withdisabilities), taxis, coaches, and adequate parking spaces for

each category as determined by number of rooms and publicfunction spaces as well as compliance with building codes

Separate entry access for public coaches and private vehicles

Valet parking

Environmentally friendly, indigenous flora Spectacular water features

Sprinkler systems

Use of recycled wastewater for lawns and golf courses

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Factors to Consider in Planning

F&B Outlets Average occupancy throughout the year

Segmentation of guests by age groupings

Potential local patronage based on communitydemographics

Length of stay

Mix of independent guests versus groups Major recreational options and ongoing activities

Planned events

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Factors to Consider in Planning

F&B Outlets

Indoor versus outdoor dining options

Type of meal plansAP, MAP, EP, others

Seasonality and weather cycles

Restaurants by type, price range, and food trends

Integrated bars with restaurants; separate cocktail

lounges

Banqueting requirements for conferences and meetings

Weddings and receptions

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Variables in Space Requirements

for Restaurant Facilities

Restaurant concept

Reception/wait for seating

Number of meal periods

Type of menu and variety

Banquets and catering

Style of service

Average guest check

Average party size

Food production requirements and equipment

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Variables in Space Requirements

for Restaurant Facilities

Exhibition cooking

Technological support systems

Display and merchandising elements

Dining furniture and furnishings

Service stations

Bar operation

Anticipated turnover

Seating intervals and wait times

Zoning codes and safety requirements

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Elements of a Well-Designed

Sports Facility

Defined playing or recreation area

Regulation game facilities design

Provision for the needs of disabled guests

An administrative counter

Clubhouse with locker rooms

Parking

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2010, Educational Institute 15

Elements of a Well-Designed

Sports Facility

Storage provisions for recreational equipment

and supplies Storage for maintenance equipment and materials

used for upkeep of the playing field

Beverage and/or snack bar

Shop for sale of sports equipment and apparel,

accessories, and supplies

Grandstand facility for spectators

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Types of Stores in Mid- to

Large-Scale Resorts

Drugstore

Bookstore/newsstand

Gift shop

Clothing store

Sporting goods store

Personal service Jewelry

In-house specialty foods/bakery

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Benefits of Entertainment Agencies

Agencies are often able to provide quality

entertainment at lower prices.

Agencies handle many acts and entertainers and

can provide diversity and last-minute substitutes in

emergencies.

Agencies save management many hours of

searching and screening entertainers.

Agents can frequently provide useful advice

concerning lighting, sound, and staging.

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Hyatt Requirements for

Accessible Guestrooms

1. Safety grab bars should be installed in the tuband shower.

2. The commode should be suitable for a guest with

disabilities.3. The minimum door width for the entrance andbathroom should be 36 inches.

4. Commode accessories must be conveniently

positioned for a wheelchair user, and thewheelchair must fit under the sink.

5. Mirrors, light switches, thermostats, etc., must bereachable at wheelchair height.

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2010 Educational Institute

Hyatt Requirements for

Accessible Guestrooms

6. The shower must have a seat and a hand-heldshower head available.

7. Faucets and all doors should use lever handles.

8. Audiovisual fire alarms must be installed if localcode requires them.

9. If possible, no raised thresholds should exist.

10. The aesthetic quality of the room should beconsistent with all other guestrooms.

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