Aderant Expert®

COPYRIGHT © 2018 ADERANT HOLDINGS, INC. ALL RIGHTS RESERVED.

You Need Safe and Secure Technology that Optimises Efficiency for Your Firm

Reduce Risk of a Failed ImplementationAn implementation should be fast and done right the first time. A failed conversion is not an option. Ever.

Aderant’s experienced implementation team collaborates with your firm to configure the system, convert your data, and train your team. This results in a mobile and workflow-enabled system that’s up and running properly the first time. Aderant’s Rapid Expert Implementation (REI) offers a high return on investment approach, employing a tried-and-true method that can get your firm live in as little as nine months.

Security is Not an IllusionYour job description is security – from the big picture items down to the finest, minute detail.

According to the ABA’s 2016 Legal Technology Survey Report, more than one quarter of firms with more than 500 lawyers admitted they experienced some type of breach. Approximately 40 percent of those firms reported significant resulting business downtime and loss of billable hours, and approximately 25 percent recounted hefty fees to correct the problems. Aderant Expert enables your firm to achieve compliance of the ISO/IEC 27000 family of information security management systems and is 100% committed to industry standards and best practices to ensure you are protected and can sleep at night knowing your firm is secure.

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COPYRIGHT © 2018 ADERANT HOLDINGS, INC. ALL RIGHTS RESERVED.

Support You Can Rely OnWhen you have a problem, you need a solution. Immediately.

94% of cases submitted through Aderant’s support portal are addressed within 90 minutes (64% are addressed within 15 minutes). 100% of issues are resolved. Numbers aside, support isn’t just a word; it’s our attitude and an unwavering commitment to our partners.

Above and Beyond Client SupportAverage service is not an option when you need answers now.

Aderant experts are passionate about providing friendly, responsive support that leaves no question unanswered. A company’s Net Promoter Score (NPS) is a tool to gauge the loyalty of a firm’s customer relationships, and correlates highly with revenue growth. With an NPS score consistently above 90, Aderant support is not only an industry leader, but also one of the leading support organisations in the world across all industries.

Does Your Partner Listen to You?Can you say that your current service provider presents opportunities to be involved in the product development process?

The relationship does not end with a sale; it begins there. You want a partner that listens to you as your needs evolve. At Aderant, we’re proud to say that when you become a client, you join an exclusive partnership. For more than 30 years, Aderant’s customers have remained steadfast supporters of our solutions. Aderant created Product Innovation Committees and the Aderant Early Adopter Program to ensure the development and design of new product innovations match the needs of the ever-evolving legal technology space.

It’s All About the Customer ExperienceWhen you choose a software solution, you should have a partner for the life of ownership, starting with reliable implementation, continuing with ongoing training and industry leading support.

Replacing your practice management system only happens once every 10 – 20 years, so you want to get it right and set your firm up for the long-term. That means you are selecting more than just a time and billing system; you are selecting a system that enables continuous transformation.

With Aderant Expert, you get a platform that helps your firm be agile, making it easier to adjust to industry changes. More than just software, when you select Expert, you get a partner that begins with an engaged implementation and system that adjusts over time, without an end of life. This partnership ensures your firm’s continuous evolution.

See how Aderant Expert® can #Transformyourfirm at www.aderant.com.

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Transformative