Oct 24 CAPHC Breakfast Symposium - Sponsored by Huggies - Sharon Dore
Addressing Total Market - Culture Marketing...
Transcript of Addressing Total Market - Culture Marketing...
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Addressing Total Market Research Initiative
Clients & Agencies TM Roundtables Report
TM Client Roundtable
June 3, 2014
Carlos Santiago
Chair, AHAA Research-Thought Leadership Committee
Chief Strategist, Santiago Solutions Group
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Total Market Client Roundtable Participants
Director Multicultural Marketing – Dunkin Brands
Director, Shopper Marketing, Category Advisory
& Multicultural Capacities –The Clorox Company
Associate Director, Brand Marketing Multicultural
Kellogg’s Company
Executive Vice President
Association of National Advertisers
President & CEO Davila Multicultural Insights, Chairman ANA’s Multicultural Marketing & Diversity Committee
Bill Duggan
Xavier Turpin
Christopher Rivera
David Cardona
Gilbert Dávila
Chief Strategist Santiago Solutions Group
Chair, AHAA Research-Thought Leadership Committee Carlos Santiago
Director Multicultural Marketing – Kimberly Clark Lizzette Williams
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TM Roundtables
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USA
Multicultural Nation
Mainstream Redefined
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77%
23%
of U.S. pop growth
Multicultural Drives…
5
84%
of Buying Power growth in Top 10 TM states
43%
57%
43%
77% of U.S. job growth aggregate income
19%
45%
16% 21%
WNH
HISP
AANH
AONH
81% of U.S. job growth
Source: SSG Total Market ROI Watch; Analysis of BLS
Quarterly Census of Employment and Wages Q1 2014 v
2013; Selig 2010-2013; SSG 10 Most Influential TM
States model
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62%
20%
12%
6%
38%
48%
34%
7% 11%
WNH HISP
AANH AONH
52%
53%
28%
5%
14%
47%
Multicultural Share of Employed Millennials
Of Millennial Job Growth
MC Share of Millennial Incremental Personal Income
Multicultural Millennials
Source: Santiago Solutions Group Total Market ROI
Watch, analysis of BLS Quarterly Census of Employment
and Wages q1 2014 v 2013; Selig 2010-2013; 10 Most
Influential TM States model
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‘General Market’
Message?
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One
Focus on the
Growth Opportunity
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Total Market Approach (TMA)
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TMA Definition
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A marketing approach followed by corporations with their trusted internal and external partners which proactively
integrates diverse segment considerations. This is done from inception, through the entire strategic process and execution, with the goal of enhancing value and growth effectiveness.
In marketing communications this could lead to either one fully integrated cross-cultural approach, individual segment
approaches, or both in many cases, but always aligned under one overarching strategy.
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Anatomy of Total Market Approach
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Brand
DNA
Total Market
Business Planning (GM and MC cuts)
Today: GM and MC planning
are managed separately
Integrated Outcome
Differentiated Outcome
Business
Problem
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What TMA Is • Supported and shepherded at the highest level of the
organization.
• Intends for all marketing executives to be well versed on relevant segments and feel that they have “skin in the game”.
• Reflected and embraced across the organization, its partners and its communications strategy.
• Characterized by a collaborative dynamic between the marketer and the partner agencies from the outset.
• Recognizes that the market is composed of a more diverse mainstream in addition to individual ethnic segments.
• The sum of “GM“ strategies that are culturally nuanced, PLUS dedicated segment strategies.
• Reflected at the strategic AND the tactical/executional level. 11
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What TMA Is Not
• One size fits all cost reduction plan.
• Translation or adaptation of a general market campaign without diverse consumer insights from the beginning of the process.
• An assignment that is a consideration only for the multicultural team.
• Lead agency sets the strategy without effective integration of MC and GM from inception.
• A short term test or project.
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HUGGIES: A TM Case Study When & How to Apply Total Market
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Core Brand Strategy
Growth Strategy Emerging Needs - Innovation
Multicultural =
50% of babies
TODAY
Scented Baby
Wipes Births driven by a few key
Multicultural regions
INTEGRATED
&
Shared by: Lizette Williams,
Director Multicultural, Kimberly-Clark
DIFFERENTIATED
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Client – Agencies Models In Action
Model #1
Client Leads/Includes All Agencies Simultaneously
Model #2
A Selected Agency Leads Multi- Agency Team
Model #3
One Agency Responsible for “GM” Work and Segment Work
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Beyond TM Definition & Criteria… • Marketers are seeking best practices for effective integration
and implementation of TMA. • Potential next steps and topics of development in the AHAA-
Client journey could include elements like:
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Ad Messaging
Defining TM Insights
Planning & Strategy
Media Planning & Buying
Refining ROI Modeling & Metrics
Shopper Marketing
Org Structure & Education
Customer Experience
Digital
Agencies Model
Validation of Concept
–Case Studies
Planning Communic
ations Front-End Validation
Tracking TMA Evolution
Highest Need = Priority Completed In-Progress
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To share case studies, questions, comments, or participate in TM Roundtables, please contact:
Gilbert Davila, Chair Multicultural & Diversity Committee: [email protected]
Carlos Santiago, Chair, AHAA Research Committee:
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