ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting...
Transcript of ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting...
![Page 1: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/1.jpg)
ADDING VALUE AS IN-HOUSE COUNSEL Law Department Reporting & Metrics MARGARET O’CONNOR, HOLLISTER PAUL SEEMAN, LAMB PARTNERS LAURA STANGEL, TRANSUNION ROBERT THOMAS, THOMSON REUTERS MANAGING LITIGATION FORUM, CHICAGO September 11, 2013
![Page 2: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/2.jpg)
AGENDA
2
• OVERVIEW & INTRODUCTIONS • ADDING & MEASURING VALUE
• ASSESSING THE LEGAL LANDSCAPE • LITIGATION & MATTER MANAGEMENT • MANAGING OUTSIDE COUNSEL &
LAW DEPARTMENT OPERATIONS • TIPS FOR COLLECTING AND USING DATA
![Page 3: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/3.jpg)
OUR PANEL
MARGARET O’CONNOR
INTELLECTUAL PROPERTY
COUNSEL
PAUL SEEMAN
GENERAL COUNSEL LAMB PARTNERS
LAURA STANGEL
GENERAL COUNSEL
PROJECT CONSULTANT
LAMB PARTNERS
![Page 4: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/4.jpg)
MONEYBALL FOR YOUR LAW DEPARTMENT – DATA MAKES THE DIFFERENCE
4
Value of Legal Function
Better understand
legal landscape
Defend staff, budget,
structure
Reduce risk
Triage matters
Act/think/ speak like a
CEO/CFO
Aid “make vs. buy” decisions
Control costs
DATA
![Page 5: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/5.jpg)
WHICH METRICS DO YOU TRACK?
5
22.7%
31.8%
36.4%
36.4%
40.9%
59.1%
68.2%
Percent of hours received at discount rates
Days to resolution by firm or by particular groups of matters
Average/median bill rate by firm for particular group of matters
Total cost of outcome
Percent of legal spend for proactive work vs. dispute resolution
Total expenses by firm for particular groups of matters
Legal spend as percent of revenue and total expense
60% Percent of legal
departments with formalized metrics
program
* Fifth Annual Legal Department Operations Survey (Inside Counsel)
![Page 6: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/6.jpg)
6
E-BILLING: INSTANT ACCESS TO USEFUL FINANCIAL DATA
Law firms submit
electronic bills online
to legal department
Invoice processed
against billing
guidelines
Automated routing to approvers
Approved bill is sent
to AP system for payment
Invoice is archived in
matter mgmt. system;
AVAILABLE FOR QUERY
AND REPORT
CREATION
![Page 7: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/7.jpg)
AGENDA
7
• OVERVIEW & INTRODUCTIONS • ADDING & MEASURING VALUE:
• OVERALL LEGAL LANDSCAPE • LITIGATION & MATTER MANAGEMENT • MANAGING OUTSIDE COUNSEL &
LAW DEPARTMENT OPERATIONS • TIPS FOR COLLECTING AND USING DATA
![Page 8: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/8.jpg)
PRESENTING THE LEGAL LANDSCAPE
MONTH YTD 2012
Total Matters 595 -152 747 Total Spending $672,024 $4,974,492 $9,084,047 Total$/$M Sales .19% .16% .21% Active Litigation 12 -2 14 New Litigation 1 8 17 Closed Litigation 0 8 15 Cycle Time N/A 199 Days 357 Days Litigation Spend $367,960 $2,960,967 $3,642,612 Litigation $/$M Sales .10% .10% .08% Settlement $ N/A $1,602,715 $278,936 Patents 970 +31 939 Trademarks 272 -17 289 IP Spending $176,135 $1,358,005 $1,467,726 IP$/$M Sales .05% .04% .03% Trainings 7 32 21 Ethics Complaints 0 1 1
![Page 9: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/9.jpg)
DEEPER DIVE: LITIGATION
MONTH YTD 2012
Active Litigation 12 2 14 New Litigation 1 8 17
Closed Litigation 0 8 15 Cycle Time N/A 199 Days 357 Days Litigation Spend $367,960 $2,960,967 $3,642,612 Litigation $/$M Sales .10% .10% .08% Settlement $ N/A $1,602,715 $278,936
![Page 10: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/10.jpg)
AGENDA
10
• OVERVIEW & INTRODUCTIONS • ADDING & MEASURING VALUE:
• OVERALL LEGAL LANDSCAPE • LITIGATION & MATTER MANAGEMENT • MANAGING OUTSIDE COUNSEL &
LAW DEPARTMENT OPERATIONS • TIPS FOR COLLECTING AND USING DATA
![Page 11: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/11.jpg)
PORTFOLIO MANAGEMENT: MATTERS BY AREA OF LAW
11
![Page 12: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/12.jpg)
VISUALIZING THE LEGAL PORTFOLIO
![Page 13: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/13.jpg)
MATTERS BY COUNTRY
![Page 14: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/14.jpg)
WHERE IS LITIGATION CONCENTRATED?
![Page 15: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/15.jpg)
TRACKING LITIGATION ISSUES
![Page 16: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/16.jpg)
SAVINGS FROM ADDRESSING PROBLEM AREAS
• Show the impact of trainings provided by legal department
0
5
10
15
20
25
30
2002 2003 2004 2005 2006 2007 2008 2009 2010
COMPANY-WIDE HR TRAININGS
Employment Matters Number of Trainings
Law department increased the number of trainings in response to rising number of HR matters
![Page 17: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/17.jpg)
MORE EFFICIENT ACCRUAL COLLECTION
![Page 18: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/18.jpg)
EVALUATING AREAS OF SPENDING
18
Matter Short Name Substantive Law
Firm Short Name
Level Name
Alert Trigger Amount
Approved Invoices
Total Approved by Matter
% of Spend
Case I Intellectual Property - Patent
Firm B L1 - Assessment
$24,289.00 USD
$44,846.15 USD
54%
Case I Intellectual Property - Patent
Firm B L2 - Discovery
$80.00 USD $44,846.15 USD
0%
Case I Intellectual Property - Patent
Firm B L3 – Pre-Trial
$20,357.00 USD
$44,846.15 USD
45%
Case I Intellectual Property - Patent
Firm B L4 – Trial
$100.00 USD
$44,846.15 USD
0%
Case S Intellectual Property - Patent
Firm H L1 - Assessment
$139,297.00 USD
$181,828.17 USD
77%
Case S Intellectual Property - Patent
Firm H L2 – Pre-Trial
$17,994.50 USD
$181,828.17 USD
10%
Case S Intellectual Property - Patent
Firm H L3 - Discovery
$12,434.00 USD
$181,828.17 USD
7%
Case S Intellectual Property - Patent
Firm H L4 – Trial
$360.00 USD
$181,828.17 USD
0%
![Page 19: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/19.jpg)
Claim Type Company EEOC Data
Race 21.6%
Gender 17.5%
Nat'l Origin 6.8%
Religion 2.3%
Retaliation 21.8%
Age 14.0%
Disability 15.2%
USE OF EXTERNAL BENCHMARKS: DISCRIMINATION CLAIMS
![Page 20: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/20.jpg)
COMPARING RESULTS
![Page 21: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/21.jpg)
AGENDA
21
• OVERVIEW & INTRODUCTIONS • ADDING & MEASURING VALUE:
• OVERALL LEGAL LANDSCAPE • LITIGATION & MATTER MANAGEMENT • MANAGING OUTSIDE COUNSEL &
LAW DEPARTMENT OPERATIONS • TIPS FOR COLLECTING AND USING DATA
![Page 22: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/22.jpg)
ALLOCATION OF MATTERS BY LAW FIRM AND AREA OF LAW
22
![Page 23: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/23.jpg)
BUDGET PERFORMANCE BY LAW FIRM
23
![Page 24: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/24.jpg)
SAVINGS FROM IMPROVED INVOICE MANAGEMENT
24
![Page 25: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/25.jpg)
SAVINGS FROM ENFORCING RETENTION GUIDELINES
• Are our firms following our retention terms? • Are we leaving money on the table by ignoring audits?
$46,611.10 $47,514.00 $53,961.00
$41,904.00
$12,228.05 $11,541.00 $14,213.39
$9,215.00
Q1 Q2 Q3 Q4
BILLING GUIDELINE ENFORCEMENT Billing Guidelines Reduction Billing Guidline Override
![Page 26: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/26.jpg)
ASSESSING ANNUAL RATE INCREASES
26
![Page 27: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/27.jpg)
KEEPING CURRENT WITH OPEN AND CLOSED MATTERS BY LAW FIRMS
![Page 28: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/28.jpg)
CHECKING BILLS FOR APPROPRIATE STAFFING
28
![Page 29: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/29.jpg)
POLICING BILL REVIEW
29
• All unapproved invoices in one report
• The approval route and approvers in an individual invoice
![Page 30: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/30.jpg)
BALANCE WORK AMONG FIRMS Firm Business Unit/Focus 2011 $K %
Evaluation
Score# Files (Lead)
Firm 1
Vendors) 1,186 23.8% 3.4 31Firm 2 Processing & Production/Li 492 9.9% 3.0 12Firm 3 IP 347 7.0% 3.6 81Firm 4 International 304 6.1% 3.4 15Firm 5 International - Brazil 300 6.0% 3.0 2Firm 6 All - Annuity Payments 297 6.0% N/A N/AFirm 7 International 265 5.3% 3.2 36Firm 8 IP 202 4.1% 3.3 58Firm 9 IP 191 3.8% 3.5 98Firm 10 Customs Compliance 145 2.9% 3.6 1Firm 11 Litigation 132 2.7% 4.4 13Fimr 12 IP - DDS 131 2.6% 3.6 34Firm 13 IP 117 2.4% 3.6 15Firm 14 Corporate 115 2.3% 4.1 21Others 39 Firms 750 15.1%TOTALS 4,974 100.0%
![Page 31: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/31.jpg)
DRIVE WORK TO HIGHER PERFORMERS
31
• Ratings per law firm and individual attorneys:
![Page 32: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/32.jpg)
32
DEMONSTRATING VALUE: SPEAKING TO THE C-SUITE
![Page 33: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/33.jpg)
AGENDA
33
• OVERVIEW & INTRODUCTIONS • ADDING & MEASURING VALUE:
• OVERALL LEGAL LANDSCAPE • LITIGATION & MATTER MANAGEMENT • MANAGING OUTSIDE COUNSEL &
LAW DEPARTMENT OPERATIONS • TIPS FOR COLLECTING AND USING DATA
![Page 34: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/34.jpg)
TIPS FOR COLLECTING AND USING DATA
MARGARET O'CONNOR
INTELLECTUAL PROPERTY
COUNSEL
PAUL
SEEMAN
GENERAL COUNSEL LAMB PARTNERS
LAURA STANGEL
GENERAL COUNSEL
PROJECT CONSULTANT
LAMB PARTNERS
![Page 35: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/35.jpg)
CONCLUSIONS • Data improves performance – both in-
house and at law firms • More legal departments using data to:
> Identify trends within legal work > Better manage litigation > Drive work to higher performers > Demonstrate overall value of the legal department
(efficiency and productivity gains, cost savings)
• Make data-driven decisions
35
![Page 36: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/36.jpg)
LEARN NEW WAYS TO MAKE THE NUMBERS WORK FOR YOU!
![Page 37: ADDING VALUE AS IN-HOUSE COUNSEL€¦ · adding value as in-house counsel law department reporting & metrics margaret o’connor, hollister paul seeman, lamb partners . laura stangel,](https://reader034.fdocuments.in/reader034/viewer/2022042311/5ed95006f59b0f56f45f4119/html5/thumbnails/37.jpg)
QUESTIONS?