Adapting 2020 Learning Changing - I Love Claims

2020Adapting Learning Changing

1 - 4 December

Home Claims Week Headline Sponsor

www.iloveclaims.com/events

Home Claims Week 2020Adapting Learning Changing

Contents Headline Sponsor

Sponsors Corporate Sponsors

Chairman’s Introduction 3

Agenda 4

Our Speakers 7

Headline Sponsor 14 Claims Consortium Group

Sponsors 15

Corporate Partners 18


2

Hi

Wow! 2020 What a year! Who could have imagined the strange, dramatic and unknown times we have seen?

Just imagine if we had suggested at last year’s conference that at some point in the coming months the claims world would:

• Relocate nearly all staff to working effectively from home (Insurers and suppliers)

• Manage the technical systems to allow home working

• Remove policyholders from hotels overnight as they all shut

• Support those in the process (both personnel and businesses) to manage through lockdown and beyond

• Gain greater understanding of each other’s business challenges as many suppliers had to down tools

• Operate a gradual and geographically different reopening

• Utilise technical and other innovations to help claimants deal with the restrictions of the pandemic

Yet, we all did this plus more. The amazing stories we have heard from colleagues about the way they have coped, adapted and helped policy holders have warmed our hearts.

At ILC we held more than twenty Home Claims Webinars over the year to promote communication, discussion, problem solving, aiding process and insurer supplier understanding, wellbeing, and of course adapting.

Of course, we can’t meet as normal this year for our conference, so we are running Home Claims Week to allow us to continue supporting each other as we move forward.

The theme is 2020 – Adapting, Learning and Changing.

As always, we are going to be better tomorrow from what we learn today – and never has that been so apt.

In line with many of the issues raised during the year by the hundreds of you who joined our webinars, we have four main areas to address, one each afternoon. We will also be broadcasting some lighter podcasts each morning with industry experts.

And of course, we must say a huge thanks to all our sponsors and partners as their support enables us to broadcast this free.

Claims Consortium Group are the headline sponsors for the 6th year in a row. Thanks for your support. Also thanks to Sedgwick, Corroventa Ltd, Geobear, Service Certainty, Safeline Environmental, SCI Salvage and SCI Large & Complex Loss. As well as our loyal corporate partners, ICAB, SightCall, Carpenters Group, Innovation Group, CoreLogic and Synergy.

We will be sharing recordings of the sessions so even if you miss the initial broadcast, you’ll be able to catch up later.

Thanks again for being part of the ILC Community and for all the fantastic work you have done this year in such difficult and unpredictable conditions. Claims people do great work!

Let me know what you think of Home Claims Week!

Alan SoutarILC Chairman Home & Commercial

Chairman’s Introduction


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Agenda 2020 – We had to adapt and change – Can we make what we learned count?

Picking up what we gained and making it count

What have we learned from Lockdown and Covid 19?

CALENDAR TUESDAY

1 December

clock 7.00am

PODCAST

Alternative Accommodation

Matt Jackson

Head of Supply Chain

AXA Insurance

Stephen Kerr

Managing Director, Home Claims Services

Sedgwick

Will Sherwin

Senior Category Head

Direct Line Group

Tim Goodman

Managing Director

ICAB

clock 2.00pm

WEBINAR

Understanding Relationships and Conflicting Business Priorities in Claims• Increased understanding of each other business challenges• Help and communication improvements• Making sure we now stay in flexible shape?


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Agenda...

CALENDAR WEDNESDAY

2 December

clock 7.00am

PODCAST

Building Contractors/Specialists

Jeremy Hyams

CEO

Claims Consortium Group

Jennifer Greene

Household Claims Operations Manager

Ageas Insurance

Lisa Bartlett

President UK & Ireland

Crawford & Company

clock 7.00pm

VIP Networking Night

clock 2.00pm

WEBINAR

Collaboration and Boundaries• What will help the customer and the industry• Becoming the best of the good• Data?• Where is the boundary?

www.iloveclaims.com/events


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CALENDAR THURSDAY

3 December

clock 7.00am

PODCAST

Subsidence

CALENDAR FRIDAY

4 December

clock 7.00am

PODCAST

General

Colin Wallder

Claims Supplier Relationship Manager

LV

Chris Hall

Managing Director

QuestGates

Ian Marsh

Head of Property Claims

SAGA

Matt Jackson

Head of Property Supply Chain

AXA

Neil Stothert

Managing Director

RSK RAW

Peter Wassell

Technical Director

Sedgwick Repair Solutions

Mike Porter

Senior Leader, International Markets

CoreLogic

Owen Pugh

Director of TPA and Network Services


clock 2.00pm

WEBINAR

Cost and Pricing• Do we concentrate on rates rather than cost?• How can we effectively compare?• Does the focus interfere with service?

clock 2.00pm

WEBINAR

Tech and the Process• Increased video throughout the process?• Policy Holder digital engagement• Enabling Customer Service


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Lisa Bartlett MSc, FCII, FIRMPresident, UK & IrelandCrawford & Company

Tim GoodmanManaging DirectorICAB

Tim Goodman is Managing Director at Insurance Claims Accommodation Bureau (ICAB) and has been one of the driving forces behind the company’s growth.

He joined the company in 2000 bringing his unique style and vision for the future of the company. He has been involved in every major decision that the company has made during the past 20 years with a particular focus on business development and innovation.

He has oversight on all elements of the business, but is happy to admit that ICAB PODS are very much his ‘baby’ and is something that he is very passionate about.

Our Speakers

Lisa Bartlett joined Crawford in May 2019 as chief client officer for the UK business and in October 2019, she was promoted to president, UK & Ireland.

The former Aon area director and Towergate UK sales & marketing director served as regional director at AXA Insurance before joining Crawford.

Having worked in both the insurance and broking sectors in a variety of senior management roles, Lisa has a deep understanding and experience of the claims sector.

She has a proven track record in developing new/new and new/existing business, implementing sales and retention strategies and leading major cultural change programmes.

With an MSc in Risk Management, Bartlett is a Fellow of the Institute of Risk Management and the Chartered Insurance Institute.


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Jennifer GreeneHousehold Claims Operations ManagerAgeas Insurance

Matt JacksonHead of Property Supply ChainAXA

Matt is the Head of Supply Chain at AXA Insurance with responsibility for the Property & Casualty supply chain.

A Procurement professional operating in the insurance claims environment Matt has over 15 years’ experience and has a wide ranging knowledge base from claims operations to project management and IT.

Currently leading a team of supply chain managers who are at the forefront of industry innovation and change, Matt is known for creating a partnership approach that has seen AXA collaborate with their supply chain partners to deliver award winning solutions.

A leader of 20+ years working for multiple insurers within the claims/S&S functions, supporting customers and staff through the ever changing landscape of our industry, exceeding customer and business expectations, as demonstrated through Ageas’s recent success in The Claims Awards, with Claims Team of the year 2020.

Speakers...


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Stephen KerrManaging Director, Home Claims ServicesSedgwick International UK

Ian MarshHead of Property ClaimsSAGA

Ian has worked in the insurance arena for 41 years and within claims for 35 years. This includes MGA’s and insurers in addition to being a Loss Adjuster for 25 years.

Prior to being Head Of Property Claims within SAGA (AICL), Ian was previously a Technical Claims Manager and prior to that a Claims Controller at LV=.

Ian has a breadth of experience in commercial and personal lines claims dealing with all perils including Major Loss.

Stephen is responsible for Home Claims Services for Sedgwick which incorporates a diverse range of products. He is a career loss adjuster with 29 years’ experience during which he has enjoyed exposure to a broad cross-class range of claims.

Stephen has held several senior operational roles over the last 15 years and serves as UK Surge Director. He also heads up the UK operational response for overseas CAT events, most recently deploying a team to assist with the aftermath of Hurricane Dorian, for which the team won the Insurance Times Claims Excellence Awards for Third Party Claims Management Team of the Year.

Making claims easy for everyone is a key ambition for Stephen and his leadership team. Current areas of development include digital innovation, service excellence and continuous quality improvement, underpinned by a key focus on driving high levels of colleague engagement.

Speakers...


9

Michael PorterSenior Leader International MarketsCoreLogic Insurance Solutions

Will SherwinSenior Category HeadDirect Line Group

Will has recently hit a landmark six years at Direct Line Group where he heads up the Procurement and Supply Chain Management function for Property Claims and the Group’s property portfolio.

Previous to joining the insurance industry, Will had similar sourcing and supplier management responsibilities in a number of different industries (Retail, FMCG, Consultancy and Public Sector).

He’s a great believer in driving change through innovation and continuous improvement by harnessing the collective power and combined effort of the supply chain. At home, Will is the proud Dad to two young children, both of whom are already able to out-negotiate him, so he spends most of his spare time role playing Disney Princesses or pushing a swing at the park.

Michael Porter, Senior Leader International Markets for Corelogic® Insurance Solutions, leads the development and growth of the company’s property insurance business outside of North America.

Michael brings over 12 years of experience to the business from the Software, Insurance and Financial Services markets and continues to heavily influence growth and product strategies for international markets.

Graduating from the University of Lincoln, in the UK, with an honours degree in Management and Information Systems, Michael continued his education by completing an executive training programme in 2011 with Cranfield University.

Speakers...


10

Neil StothertManaging DirectorRSK RAW

Colin WallderClaims Supplier Relationship ManagerLV=

Colin has worked in the insurance industry for 22 years. He began his career at an adjusters, then moved into an insurer in 2001 where he managed a claims team for a tier 1 account.

In 2005 he moved into Commercial claims, including dealing with the Buncefield explosion. Since 2007 he has been at LV= where he set up the commercial claims operation and now looks after their Home, Travel and Pet suppliers.

Neil graduated in geology and physics, works as an environmental consultant and is a Practitioner of Institute of Environmental Management and Assessment.

For over Twenty years he has provided services to the insurance industry, including developing a risk ranking framework to efficiently compare and prioritise risks, including environmental and geotechnical, associated with large numbers of properties across multiple locations that was successfully used by insurers on many projects, most notably on large housing stock transfers.

Working for various consultants he provided environmental advice and contamination clean-up services to the transport sector, including rail and bus, which considerably reduced the environmental risk of the operators. During his time leading RAW Group and RSK Raw there has been significant growth in the business, and he successfully managed the company through two MBOs and the acquisition by RSK Group. RSK Raw responds to hundreds of pollution incidents each year in commercial and residential properties, ranging from oil to farm slurry.

Speakers...


11

Peter WassellTechnical DirectorSedgwick Repair Solutions

Owen PughDirector of TPA and Network ServicesClaims Consortium Group

Peter is a Chartered Quantity Surveyor, Loss Adjuster and Construction Manager having been working in Loss adjusting for over 30 years having previously worked for a Construction company.

He is the Technical Director of Sedgwick Repair Solutions and oversees a team undertaking audit, contractor site management, design and quantity surveying tasks.

He been involved with the companies repair network having created its first rate set over twenty years ago and works with the quantity surveyors monitoring trends and issues. He co-chairs the company Corporate Citizenship Board with particular responsibility for the environmental response.

Owen has over 14 years’ experience in regulated industries, including the management of both inhouse and outsourced claims as well as leading contact centre operations.

He held senior operational roles within multiple insurance and financial services outsourced organisations before joining Claims Consortium in 2019.

Owen is responsible for TPA and Network Service Operations across the Group. The latter encompasses all network surveying, restoration and repair partners. Drawing on his extensive expertise, Owen drives strategic change and operational excellence within his divisions, in addition to supporting the Group’s strategic objectives.

Speakers...


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Chris HallManaging DirectorQuestGates

Jeremy HyamsCEOClaims Consortium Group

Jeremy Hyams is the CEO and Founder of Claims Consortium Group, a leading provider of claims management services and claims technologies to major insurers across the UK.

A Vice President of The Institute of Customer Service, Jeremy is renowned as a passionate advocate for establishing better standards across the insurance industry. He embraces innovation, disruption and technology in order to grow and futureproof his business.

Claims Consortium Group is continually recognised as ‘World Class’ through prestigious awards and accreditations such as Investors in People Gold status, The Sunday Times Top 100 Companies to Work For. It was listed for four consecutive years by the London Stock Exchange as ‘1 of 1000 companies to inspire in Britain’. It is recognised as World Class by the Institute of Customer Service and won the prestigious Queen’s Award for Enterprise for its innovation in software development.

Jeremy has always remained committed to his original vision - to make a positive impact on the way property claims are handled, whilst inspiring and enabling his team to use their talents in the interest of providing the highest levels of customer service. His drive and energy towards this goal continues to underpin the foundations of Claims Consortium Group.

Chris is the Managing Director of QuestGates and a Director of vrs the global loss adjusting organisation.

He has nearly 40 years experience of claims handling and has worked for insurers, loss adjusters and outsourcing companies.

During his career he has led teams which have launched numerous innovative claims solutions including the first managed contractor network, out of hours call centre and outsourcing of entire claims operations as well as new approaches for the likes of Environmental claims, Complex Household and Claims Concierge services. He was responsible for the launch of QuestGates in 2003 and it is now the largest owner managed UK loss adjusting and claims specialist company and the UK and Ireland partner of vrs.

Speakers...


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Claims Consortium Group are a leading claims handling and claims technologies provider to the UK insurance industry.

Founded in 1996 by Jeremy Hyams, the company has consistently grown organically year on year. The Group’s workflow technologies drive industry-leading levels of information management and service excellence. Its success is down to understanding how to meet the expectations of the modern customer, strategic innovation in technology, hard-working staff and strong supplier relationships.

Claims Consortium consistently win awards and accreditations for excellence:

• ICS Service Mark

• Investors in People Gold Standard

• Listed for four years running by the LSE as 1 of 1000 companies to inspire Great Britain

• Winning the Queen’s Award for Enterprise and Innovation

• Sunday Times Top 100 companies to work for

www.claimsconsortiumgroup.co.uk

E: [email protected]

T: 03301242240

Headline Sponsor


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http://www.claimsconsortiumgroup.co.uk

mailto:mailto:enquiries%40claimsconsortiumgroup.co.uk?subject=

Sponsor Sponsor

Geobear Geobear (formerly Uretek) is an international organisation that provides solutions and treatment for ground that is experiencing subsidence or instability. Whether under a home, commercial property or major infrastructure, Geobear’s fast, cost-effective and innovative solutions stabilises the ground, fill voids and lift slabs with barely any disruption. Having carried out over 200,000 successful projects in the UK and abroad, Geobear is a trusted partner for industry and homeowners alike.

Behind everything that Geobear does is the goal of driving the transition to socially-responsible ground improvement. Our values of professionalism, customer first and zero harm mean that we are always striving to provide our customers with the most convenient, reliable and cost-effective solution whilst minimising any negative impacts to people or the environment.

To find out more about Geobear and our solutions, download our brochure here.

CorroventaCorroventa develops, manufactures, sells and rents high quality products for dealing with water damage, moisture, odours and radon. We are one of the market leaders and specialists in innovation within the industry. Our products are compact, effective, ergonomic and energy efficient. In emergency situations and during flooding, Corroventa’s customers have access to one of the largest rental parks in Europe.

All of our products are manufactured in Bankeryd, Sweden.

Contact: Neale Vickery

UK National Manager

[email protected]


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mailto:https://www.geobear.co.uk/wp-content/uploads/sites/4/2018/01/geobear-uk-brochure-for-web.pdf?subject=

mailto:neale.vickery%40corroventa.com?subject=

Sponsor Sponsor

SedgwickOur award-winning digital developments reduce customer effort, while improving access and choice. From desktop claims and low-value buildings inspections, to large-scale domestic major losses and high net worth expertise – every dynamic service solution is designed to achieve our clients’ strategic objectives.

We have specialist teams in every area of insurance claim handling – including unparalleled technical support for subsidence work; comprehensive building consultancy and home repairs solutions; agricultural experts, investigation services and resilience programmes that produce significant indemnity savings.

And we never forget that every claim represents an impacted customer. We look after people when they need it most – delivering exceptional care and one-to-one support specifically for vulnerable customers. Across the board, we’re committed to a service excellence strategy that continually sets new standards.

Sedgwick – making claims easy for everyone

Safeline Environmental LtdSafeline is located centrally in the UK enabling us to be able to offer your business a nationwide service. We work with all sectors, from small domestic works to large multinational and public sector works.

Safeline has been in business since 2006, we have grown year on year and are now a trusted partner of many insurers, building contractors, drying contractors, public sector bodies and private companies. If you have any asbestos questions, please get in touch.


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Service CertaintyService Certainty was formed in 2009 with the launch of its crowd-sourced network of Professional photographers, a premium service which remains popular today (growing year on year) in the Motor Claims Market and growing in popularity in Property claims too.

They are the market leaders in media capture for Insurance claims in the UK and now have a range of products and services focused on the capture, management and storage of media. As an agile technology business, ISO27001 certified, it predicted the advancements in technology and evolved its offerings to provide a range of web-applications, enabling customers to easily share media directly, as well as recently launching a network of Drone Operators alongside its Professional Photography network.

Working with many of the leading Insurer and Supplier organisations across the claims market, now in both Motor and Home, the business continues to grow, processing over 2m images and videos in 2019, with a 2020 forecast to exceed this number despite the impact of COVID-19. Whilst the Covid-19 pandemic has created lots of challenges, Service Certainty has swiftly enabled many clients to remotely assess claims, using their home based experts, for the optimal use of technical skills and swift customer service. Also, during this difficult time for many, creating new products and bespoke solutions

for its clients to cope and thrive in times of lockdown and surge.

Sponsor Sponsor

SCI SalvageSCI Salvage provide an innovative approach to the insurance industry for salvageable items of value after a claims led event.

The majority of SCI Salvage clients opt for our outright purchase offer, allowing claim files to be closed quickly and efficiently. This ensures a guaranteed return without incurring any financial risk, additional costs or lengthy sales processes. Clients can also opt for a shared liability route for financial recovery, should they wish.

SCI Salvage have returned over £289,500 to our clients in 2020 alone.

With sustainability at the heart of everything we do, when a sale is not possible, we look to find the most ethical approach for disposal. This includes working with a close network of charities and community groups. This approach ensures we are not only helping the environment but also benefiting the lives of others.

SCI Salvage plays a major role in the joined up approach SCI Environmental Group offer, with many of our contents and textiles clients now taking full advantage of this unique service.


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Sponsor

SCI Large & Complex LossSCI Large & Complex loss swiftly handle and progress claims in a professional and experienced manner. Offering total piece of mind that your case by case needs are fulfilled, covering a multifaceted service including:

• Asbestos R and D surveys• Securing of site (boarding, site hoarding)• Initial make safe (asbestos containment, clearing of access, partial demolition)• Site clearance (contaminated contents, contaminated waste, general contents,

general waste)• Distressed asset and content inventories• Strip outs (partial and full)• Controlled demolition (partial and full)• Asbestos removal (licenced and non-licenced)• Asset recovery

SCI Large & Complex loss work to your parameters, we provide free of charge joint site visits in the UK to agree the scope of works, to take the hassle out of substantial claims management and arranging multiple trades to begin the claims process. Holding a full three year asbestos licence we can also complete all levels of asbestos works, including working with licenced products on top of our multifaceted approach to enabling works.

With Director level interaction for you as the client, we provide total peace of mind that your specific case by case needs are fulfilled time and time again.


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Corporate Partner Corporate Partner

CoreLogicCoreLogic (NYSE: CLGX) is a leading global property information, analytics and data-enabled solutions provider. The company’s combined data from public, contributory and proprietary sources includes over 4.5 billion records spanning more than 50 years, providing detailed coverage of property, mortgages and other encumbrances, consumer credit, tenancy, location, hazard risk and related performance information.

The markets CoreLogic serves include real estate and mortgage finance, insurance, capital markets, and the public sector. CoreLogic delivers value to clients through unique data, analytics, workflow technology, advisory and managed services.

Clients rely on CoreLogic to help identify and manage growth opportunities, improve performance and mitigate risk. Headquartered in Irvine, Calif., CoreLogic operates in North America, Western Europe and Asia Pacific.

For more information, please visit www.corelogic.com.

Carpenters GroupCarpenters Group are one of the UK’s leading providers of insurance and legal services. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1,000 staff across seven offices throughout the UK. We have sites in Liverpool, Birkenhead, Haywards Heath and Glasgow.

Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.


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mailto:www.corelogic.com?subject=


SightCallSightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe.

In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video.

For more information, visit www.sightcall.com/insurance

ICABICAB is a specialist alternative accommodation supplier working for the insurance industry. We source hotel accommodation, rental accommodation, hire furniture and arrange storage removals and packing.We also own and manufacture ICAB PODS which can be supplied in 2 variants; kitchen and bathroom. We are a single source solution that supply all aspects of alternative accommodation from under one roof ensuring a seamless claims handling experience.

In addition to the time and money saving benefits ICAB can offer we supply unrivalled customer service to the insurer and policyholder alike. We are experts in our field and understand the importance of streamlining the claims experience and reducing touchpoints whilst maintaining professionalism and empathy for the policyholder. ICAB never closes. We are open to take emergency instructions 24 hours a day, 365 days per year. Emergency alternative accommodation can be sourced whatever the time of day or night. To ensure the best possible customer service the phone is always manned by a human being as opposed to an automated service so that clients’ needs will always be listened to and dealt with.

For more information on our services please call 020 8421 8427 or visit or website www.icab.uk.com


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mailto:www.sightcall.com/insurance?subject=

mailto:www.icab.uk.com?subject=


SynergySynergy® is a multi-enterprise software platform that brings all parties involved in the claims process together in real time, to create efficiencies, reduce the claims lifecycle and improve customer service.

• Allows multiple parties to collaborate on a claim

• Eliminates inefficiencies

• Provides end-to-end management information.

Synergy® allows service providers to manage their workflow in a completely seamless and efficient way.

• It promotes collaboration and communication between all parties, eliminating the inefficiencies that can arise when processes are disjointed or isolated.

• Multiple organisations can work together proactively, and visibly manage and combine schedules and knowledge.

• The end customer can interact with all parties and see what is happening 24-7

through their own specific customer portal – TrackMyClaim®.

• Insurers and brokers can see what’s happening at every stage and can monitor project milestones as well as track performance and costs, giving them a continual flow of valuable management information.

Innovation GroupIf you are looking for innovative technology driven solutions to claims management, look no further. Innovation Group have been managing critical incidents in the car and home on behalf of some of the world’s leading insurers, brokers and MGAs for over 20 years.We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

1. An outstanding customer experience, enhanced by digital connectivity at every stage

2. Reduced costs for our clients and their customers, through lower indemnity exposure and greater operating efficiency

3. A real depth of data insight, to inform future strategy and improve underwriting performance

The success of an insurance book is the result of quality underwriting and exceptional claims handling. We are chosen as the trusted partner of many UK insurers, brokers and MGAs to deliver the journey their customers expect, and the savings their book demands.

Please get in touch to find out what sets us apart from other TPAs within the market.

Gary DeGroot, Business Development Director

07774337295 [email protected]


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mailto:Gary.DeGroot%40innovation.group%20?subject=

Asbestos Removal & ManagementSafeline is located centrally in the UK enabling us to be able to offer your business a nationwide service. We work with all sectors, from small domestic works to large multinational and public sector works. We were set up by analysts Chris and Matt. They wanted an asbestos removal company who they’d be happy to work with if they were still analysts and more importantly, one they’d be happy to have work for them, if they were clients. They wanted to get away from the traditional asbestos removal company and offer one that made the customer central. They succeeded, the majority of our works are repeat business or by recommendation.

There are key things that we think make our business more customer friendly: • Our staff are employed, we do not use labour agencies, we want our staff to have the stability of a full-time job and wage. We train them from scratch to make sure they have the knowledge of the subject, they can let you know what they are doing, how they are doing and why they are doing it. They then have a personal reason to make sure that our customers are happy; and our removal jobs are successful.

• Our staff are uniformed, our vans our liveried

• Our paperwork all available on tablets, this means that if you have any questions on licenses, training, DBS, equipment records we can show you immediately

• Allfilesareelectronicandcanbeuploadedtocustomerportalsoremailedtoyouonceworks arecomplete.Youthenhavearecordsoftheworks,ourdetailsandtheconfirmationthatthe working area is safe to reoccupy.

Safeline has been in business since 2006, we have grown year on year and are now a trusted partner of many insurers, building contractors, drying contractors, public sector bodies and private companies. If you have any asbestos questions, please get in touch.

Safeline Environmental Ltd Units 231-232 Ikon Trading Estate

Droitwich Road Kidderminster Worcestershire

DY10 4EUTel: 01299 251083

[email protected] www.safeline-environmental.co.uk

MATT PICKETT BSc (Hons) CCP (Asbestos) Tech IOSHJoint Managing Director Matt has been in the asbestos industry since completing his environmental science degree in 2001. Over the last 15 years, he has worked in all aspects of the asbestos industry covering:• Bulk sample analysis• Air testing and 4-stage clearances• Asbestos Surveys• Project Management• AsbestosRemovalTechnicalSpecifications• Asbestos Awareness TrainingMatt has completedthefollowingqualificationsinasbestosmanagement:P402, P403, P404, P405, S301 with Oral Examination (CoCA), andNEBOSHGeneralCertificate.Matt is a technician member of IOSH and member of BOHS.

CHRIS DEADMANJoint Managing Director Chris has been in the asbestos industry since leaving the Royal Engineers in 2003. Over the last 13 years, he has worked in many aspects of the asbestos industry covering:• Air testing and 4-stage clearances• Asbestos Surveys• Project Management• Asbestos Removal Contracts ManagementChris has completedthefollowingqualificationsinasbestosmanagement:P402, P403, P404, S301.

STEVE KENNEDYOperations Director Steve has been in the asbestos industry since leaving the facilities management sector in 2009. Steve’s passion for customer service has enabled him to expand our client base and form stronger relationships with existing clients. Steve specialises in asbestos removal and survey services for the insurance industry for both domestic and commercial claims. This work requires liaison with policy holders at an often traumatic time in their lives. Steve is excellent at building trusted relationships with his clients and always tries to exceed their expectations. Steve currently manages several key insurance clients with a turnover in excess of £1 million per annum.

COLLECTSIGNATURE

LIVE POINTER &ANNOTATION

REPORTING& ANALYTICS

CHAT BOTINTEGRATION

REMOTEFLASHLIGHT

AR SMARTMEASURE

OCR, BARCODEAND QR SCAN

GEOLOCATION

012345-678 SIGHTCALL

10 cm

YOUR CLAIMS PROCESS WITH

Integrate the world’s leadingAR-powered video support solution

into your claims platform to:

…Without ever visiting yourpolicy holder’s home

Shorten the Claim Lifecycle

Increase CustomerSatisfaction

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www.sightcall.com/insurance� [email protected]�

The colder and wetter months can be a challenging time for the insurance industry. As an award-winning surge supplier, we are

prepared for whatever is thrown at us!

It isn’t only the weather that we are prepared for. The past year has proven that whatever challenges arise ICAB are equipped to deal with them. As a one stop accommodation shop ICAB

prides itself on improving the customer journey by listening and providing the accommodation type that is most convenient and

cost effective throughout the lifecycle of the claim. Not only do we supply everything from short term hotel accommodation to long

term rental accommodation as well as a full suite of ICAB PODs, but we also advance the funds on behalf of the insurer. Whatever the

accommodation requirement we can keep the clients head covered!

WHATEVER THE WEATHER

ICAB HAS IT COVERED!

Insurance Claims Accommodation Bureau Ltd (ICAB)A Heronslea House › High Street › Bushey › Herts › WD23 3HH

T 020 8421 8427 twitter.com/icab_team E [email protected] www.icab.uk.com

Contact us – Gary DeGroot, Business Development Director | 07774 337 295

Innovation Group combines exceptional Innovation Group combines exceptional handling with a digitally powered handling with a digitally powered claims journey for your customerclaims journey for your customer

Our highly skilled and dedicated handlers deal with everything from first notification of loss through to completion of restoration and repairs, and complex large losses. We offer a digitally powered journey, providing customers with online access to the status of repairs from their phone.

We have been managing critical incidents in the car and home on behalf of some of the worlds leading insurers, brokers and MGAs for over 20 years.

Complete End-to-End Claims Handling For Property Claims Including:

24/7 First Notification of Loss (FNOL) iPolicy

ArboricultureGeneral Perils

Subsidence

Drainage

Specialist In-house Repair Network

Research and Development

iValidate: digitalising the claims policy for your policyholders

Innovation Group Ltd | Yarmouth House, 1300 Parkway | Solent Business Park, Whiteley | PO15 7AEwww.innovation.group

Adapting 2020 Learning Changing - I Love Claims

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