ADAP T TO CHAN GE, RAISE THE STANDARD · dirasai oleh semua industri, terutamanya industri...

COMMITTEE MEMBERS : Eunice Kon, Kum Young Fatt, Mohd Adam

ADAPT TO CHANGE,RAISE THE STANDARD

www.time-galerie.com / for internal circulation only

novembernewsletter 2016

ADAPT TO CHANGE, RAISE THE STANDARD page newsletter 2016 november 2

pagenewsletter 2016 novemberADAPT TO CHANGE, RAISE THE STANDARD

3

It has been more than a year since Malaysia implemented Goods and Services Tax (GST). The impact could be felt across all industries, particularly the retail industry which is at the fore front with end consumers. GST is a consumption tax which is a tax paid by consumers for products and services they consume. The slow down of the consumer demand has continued into 2016 which we can see from the sales of motor vehicles, which has dropped more than 20%.

We know our retail industry is facing a very challenging time. Sales is greatly affected negatively, but majority of landlords still insisting on rent increase when the store tenancy is dued for renewal. In addition, online shopping is slowly and surely eating into “brick and mortar” businesses in shopping complexes. We foresee that many retailers will face cash flow problem and may have to close to reduce losses.

In view of the impending challenges to our retail business, we have established our Mechandising Team to further ensure we can achieve the objective “Right products at the Right Location at the Right price and in the Right shopping ambience” to our customers. In order to achieve this objective, the management would like to emphasize the importance of staff training. We would like to request all staff at all level to render your upmost supports to our training department. We need your support to make it a success.

The management does not foresee an early recovery of retail industry in the near future. In fact, we expect it to get worse before we can see improvement. Hence, it is our hope and request for all staff to put in your extra effort to face the more challenging year of 2017.

Happy Selling.

Setahun sudah berlalu semenjak Kerajaan Malaysia melaksanakan Cukai Barangan dan Perkhidmatan (GST). Impak dari pelaksanaan ini dapat dirasai oleh semua industri, terutamanya industri peruncitan dimana ianya berhadapan dengan pengguna. Cukai Barangan dan Perkhidmatan adalah cukai yang perlu dibayar oleh pengguna diatas segala barangan dan perkhidmatan yang digunakan. Pengurangan permintaan dari pengguna terus menurun di tahun 2016 dimana ianya terbukti daripada industri permotoran yang menurun sebanyak 20%.

Kita sedar yang kita sedang menghadapi waktu yang sukar. Penjualan terus merundum tetapi secara majoriti pihak pengurusan atau penyewa ingin menaikkan kadar sewa apabila ingin memperbaharui kontrak sewaan. Tambahan pula, penjualan dalam talian memberi impak yang besar terhadap perniagaan di pusat membeli belah. Kita dapat melihat ramai peniaga menghadapi masalah keewangan yang akan mengakibatkan mereka gulung tikar bagi mengurangkan kerugian yang ditanggung.

Bagi mengatasi segala rintangan didalam perniagaan kita, beberapa langkah telah diambil oleh Mechandising Team untuk memastikan objektif “ Barang yang betul diletakkan di Tempat yang betul dengan Harga yang betul dan Di persekitaran yang betul” untuk pelanggan kita. Bagi memastikan objektif ini tercapai, pihak pengurusan akan memperluaskan kepentingan ini didalam latihan yang diberikan kepada pekerja. Di sini kami menyeru seluruh warga pekerja memberikan seluruh perhatian dan kerjasama kepada bahagian latihan. Kami perlukan sokongan anda untuk memastikan ianya berjalan lancar.

Pihak pengurusan tidak merasakan industri peruncitan akan pulih dengan cepat pada masa akan datang. Malahan kami merasakan ia akan menjadi lebih teruk sebelum ia bangkit semula.

Oleh itu, harapan dan permintaan untuk semua warga pekerja untuk menambah baik mutu pekerjaan dan bersama berganding bahu untuk menghadapi tahun 2017 yang lebih mencabar.

Selamat Menjual.

Setahun sudah berlalu semenjak Kerajaan Malaysia melaksanakan CukaiS t h d h b l l j k K j M l i l k k C k iBarangan dan Perkhidmatan (GST). Impak dari pelaksanaan ini dapatdirasai oleh semua industri, terutamanya industri peruncitan dimana ianya

Mr Siau Hock Cheng

CHIEF OPERATING OFFICER MESSAGEwww.time-galerie.com / for internal circulation only


Aman Central Alor Setar

Aeon Shah Alam

EG Mall Kuching

Aeon Bukit Tinggi

ServayPenampang

KotaKinabalu

Aeon Kota Bahru

Mydin Senawang

NEW & REVAMPED OUTLETSwww.time-galerie.com / for internal circulation only


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Aman Central Alor Setar

Aeon Shah Alam

EG Mall Kuching

Aeon Bukit Tinggi

ServayPenampang

KotaKinabalu

Aeon Kota Bahru

Mydin Senawang

GF, AEON Bandar Baru Klang Store,Persiaran Bukit Raja2, Bandar Baru Klang, 41150 Klang. Tel 03-3358 7871

AEON Bandar Baru Klang1st Floor, AEON Metro Prima Store, No.1, Jln Metro Prima, Kepong, 52100 Kuala Lumpur. Tel 03-6258 3127

AEON Metro Prima

LGF, AEON Tmn Equine Store, 2, Jalan Equine, Taman Equine,Bdr Putra Permai, 43300 Seri Kembangan. Tel 03-8941 8423

AEON Taman Equine

GF, AEON Sunway Pyramid, No. 3, Jalan PJS 11/15, Bandar Sunway, 46150 Petaling Jaya. Tel 012-215 3927

AEON Sunway Pyramid

1st Floor, AEON Store Bukit Tinggi, No.1, Persiaran Batu Nilam 1/KS6, Bandar Bukit Tinggi 2, 41200 Klang. Tel 03-3326 2394

AEON Bukit TinggiGF, AEON Tmn Maluri Store, Tmn Maluri, Jln Jejaka Cheras, Section 90A, 55100 Kuala Lumpur. Tel 03-9283 5417

AEON Taman Maluri

AEON Bandar Utama Store, F125, 1st Floor,1 Utama Shopping Centre, Bandar Utama Damansara, 47800 Petaling Jaya, Selangor. Tel 012-652 5120

AEON Bandar Utama

GF, G25, AEON Quill City Store, Kompleks Beli-Belah Quill, No.1018, Jalan Sultan Ismail, 50250 Kuala Lumpur. Tel 014-926 1442

AEON QUIL City

GF, AEON Melaka Store, Lebuh Air Keroh, 75450 Melaka. Tel 06-232 4492

AEON Melaka

GF, AEON Permas Jaya, No. 1, Jln Permas Jaya Utara, Bdr Baru Permas Jaya, 81750 JB. Tel 012-656 0260

AEON Permas Jaya

1st Floor, AEON Bukit Indah Shopping Centre, Jusco Departmental Store, No.8, Jalan Indah15/2, Bukit Indah, 81200 Johor Bahru, Johor. Tel 012-664 8260

AEON Bukit Indah, Johor

F04C & F04D, 1st Floor, AEON Kulaijaya Store,PTD 106273, Persiaran Indahpura Utama,Bandar Indahpura, 81000 Kulaijaya, Johor. Tel 07-660 6719

AEON Kulaijaya

1st Floor, F51, AEON Mall Taiping Store, Lot 8576 & 8577, Jalan Kamunting, 34000 Taiping, Perak. Tel 05-801 2041

AEON Taiping

Lot F-05, 1st Floor, Lot F-05 AEON Shah Alam, No 1, Jln Akuatik 13/64, Seksyen 13 Shah Alam, 40100 Selangor. Tel 012-215 3942

AEON Shah Alam

1st Floor, F36 AEON Department Store, AEON Mall Kota Bahru, Kampung Sireh, Jalan Sultan YahyaPetra, 15050 Kota Bahru, Kelantan. Tel 012-215 3731

AEON Kota Bahru

GF, AEON Ipoh, No.2, Jalan Teh Lean Swee,Off Jalan Sultan Azlan Shah Utara,31400 Ipoh, Perak. Tel 05-545 9210

AEON Ipoh

East Malaysia

GF, Lot B16 & B17, Giant Hypermarket, Lot 1571,Jln Senawang, Mukim Ampangan,70450 Seremban. Tel 06-671 8255

Giant Senawang

GF, Lot G9, Giant Superstore Sri Kluang, No.1,Jalan 6, Tmn Sri Kluang,86000 Kluang, Johor. Tel 07-772 6049

Giant Sri Kluang

Lot G52, Giant Superstore Nilai, PT6367,Jalan BBN 3/1, Bandar Baru Nilai, 71800 Nilai,Negeri Sembilan. Tel 06-794 0596

Giant Nilai

Kiosk FC 5 & 6, Level 1, Wetex Parade, No.69,Jalan Ali, 84000 Muar, Johor.Tel 06-951 3139

Wetex Muar

LG-13, Lower Ground Floor, Mydin Mall Senawang, No. 110,Jalan BPS 7, Bandar Prima Senawang, 70450 Seremban, Negeri Sembilan Tel 06-675 7985

Mydin Senawang

Lot K2, Giant Hypermarket Sandakan, Lot 3, Jln IJM, Bdr Utama, Batu 6, Off Jalan Utara, 90000 Sandakan, Sabah. Tel / Fax 089-210 427

Giant Sandakan Sabah

Level 1, Kiosk No.10, Park City Mall, Lot 3971, Jln Tun Ahmad Zaidi, 97008 Bintulu, Sarawak. Tel 086-310 784

Park City Mall, Bintulu

Lot G35, Giant Hypermarket Tabuan Jaya, No.1, Tabuan Tranquility Commercial Centre, Jalan Canna, 93350 Kuching, Sarawak. Tel 082-530 028

Giant Tabuan Jaya

GF, Lot G18, Giant Hypermarket Tawau, Jalan Chong Thien Vun, CL105466055 KM 5 1/2, 91000 Tawau, Sabah. Tel / Fax 089-911 063

Giant Tawau Sabah

Level 1, Lot 1, Retail 5, Sing Kwong Shopping Complex,Lot 351, Block 18, Seduan Land District,Jln Salim, 96000 Sibu, Sarawak. Tel 084-217 854

Sing Kwong Complex,Sibu GF, Lot A14, PT10858, Pusat Perniagaan Manjung Point 1, 32040 Sri Manjung, Perak. TEL 05-688 9882

Giant Sri Manjung

GF, Lot 1.9, Level 1, Sunshine Square Complex,1 Jln Mayang Pasir, 11950 Bayan Baru, Penang.Tel 04-644 4251

Sunshine Square PenangGF, Lot G27, SP Plaza, Jln Ibrahim, 08000 Sungai Petani, Kedah. Tel 04-424 1026

SP Plaza

GF, Lot 14, Tesco Sg Petani, 300, Jln Lagenda 1, Lagenda Heights, 08000 Sungai Petani, Kedah. Tel 04-423 9919

Tesco SP

1st Floor, Lot 13, Tesco Penang,No.1, Lebuh Tengku Kudin 1, Bdr Jelutong,11700 Pulau Pinang. Tel 04-658 2251

Tesco Penang

Lot F32, 1st Floor, Tesco Extra Ipoh,No.2, Jalan Jambu, Taman Teh Teik Seng,31400 Ipoh, Perak. Tel 05-547 9193

Tesco Extra Ipoh

1st Floor, Lot F4, Tesco Taiping Store, Lot 38,Jalan Istana Larut, 34000 Taiping, Perak.Tel 05-808 0320

Tesco Taiping

1st Floor, Lot 1-01A, Landmark Central Shopping Centre, No.1, Jln KLC Satu, Kulim Landmark Central, 09000 Kulim, Kedah. Tel 04-490 1503

Landmark Central, Kulim

Lot F1.83, 1st Floor, Sunway Pyramid,No.3, Jln PJS 11/15, Bandar Sunway,46150 Petaling Jaya. Tel 03-5612 5536

Sunway Pyramid

Lot F1.44 & F1.45, 1st Floor, Fahrenheit 88, 179 Jalan Bukit Bintang, 55100 Kuala Lumpur. Tel 03-2110 5106

Fahrenheit88

Lot 2F-09, Paradigm Mall, No.1, Jalan SS7/26A, Kelana Jaya, 47301 Petaling Jaya, Sel. Tel 03-7886 7093

Paradigm Mall

Isetan of Japan Sdn Bhd, 3rd Floor, Suria KLCC, Kuala Lumpur City Centre, 50088 Kuala Lumpur. Tel 012-225 1373

Isetan KLCC

Lot S222A, 2nd Floor, 1 Utama Shopping Centre, Lebuh Bandar Utama, 47800 Petaling Jaya,Selangor. Tel 03-7731 9039

1 Utama

BS007, LF, Dataran Pahlawan Melaka Megamall, Jalan Merdeka, Bandar Hilir, 75000 Melaka. Tel 06-281 1009

Melaka

MK2-10A, Level 2, Johor Bahru City Square,106 & 108, Jalan Wong Ah Fook,80000 Johor Bahru, Johor. Tel 07-221 2187

JB City Square

F-K2A, Level 1, IOI City Mall, IOI Resort,62502 Putrajaya, Selangor. Tel 03-8328 0412

IOI City Mall

Lot LG13, Level LG, Nu Sentral Mall,Jalan Tun Sambanthan, 50470 Kuala Lumpur.Tel 03-2276 1629

Nu Sentral Mall

TK-05, 3rd Floor, Mid Valley City,Lingkaran Syed Putra, 59200 Kuala Lumpur.Tel 03-2201 2907

Mid Valley

Lot L3.16, Level 3, Gurney Paragon Mall,No.163D-3-16, Persiaran Gurney,10250 Pulau Pinang. Tel 04-218 9178

Gurney Paragon Lot 106, Level 1, The Spring Mall,Persiaran Spring, 93300 Kuching, Sarawak.Tel 082-238 135

The Spring

Lot 1-93, 1st Floor, Suria Sabah Shopping Mall,No. 1, Jalan Tun Fuad Stephens, 88000 Kota Kinabalu, Sabah. Tel 088-447 994

Suria Sabah

L1-PK03, Level 1, East Coast Mall, Jalan PutraSquare 6, Putra Square, 25200 Kuantan,Pahang Darul Makmur. Tel 09-560 9308

East Coast Mall

GF, Lot SG06, Giant Superstore Ulu Klang,Lot 13793&13796, Jln Changkat Permata,Taman Permata, 53300 KL. Tel 03-4101 2045

Giant Melawati

Lot 26, 1st Floor, Tesco Shah Alam, No.3, Jln Aerobik 13/43, Seksyen 13, 40100 Shah Alam. Tel 03-5512 5532

Tesco Shah Alam

1st Floor, No.12, Megah Supermarket Store Sdn Bhd, Lot 931, Jln Suasa,42700 Banting,Selangor. Tel 03-3180 3230

Megah Banting

1st Floor, Lot 22, Tesco Saujana Impian, KM22, Jalan Cheras, 43000 Kajang. Tel 03-8734 2190

Tesco Saujana Impian

GF, No.2 , The Store Banting, Lot 1256,Jalan Besar, 42700 Banting, Selangor.Tel 03-3187 3409

The Store Banting

Lot F2.18, Kepong AEON Big Shopping Centre No.2, Jln Metro Perdana, Tmn Usahawan Kepong, 52100 Kuala Lumpur. Tel 03-6179 3760

AEON Big Kepong

Lot F33, 1st Floor, Tesco Rawang, No.1,Jalan Rawang, 48000 Rawang,Selangor Darul Ehsan. Tel 03-6091 4673

Tesco Rawang

GF, G8, Tesco Extra Cheras,No.2, Jalan Midah 2, Taman Midah, Cheras, 56000 Kuala Lumpur. Tel 03-9132 4271

Tesco Extra Cheras

GF, Lot 18, Tesco Kuala Selangor, No.2, Jalan Medan Niaga Kuala Selangor,45000 Kuala Selangor. Tel 03-3289 6413

Tesco Kuala Selangor

Southern

EastCoast

GF, G47, KB MALL, PT101&102, Jalan Hamzah, Section 16, 15050 Kota Bahru, Kelantan.Tel 09-748 8168

KB Mall GF, N0.21,Mydin Kuala Terengganu, Lot 1547-48, Jln Sultan Muhammad,21000 K.Terengganu.Tel 09-626 4278

Mydin Kuala Terengganu

GF, Lot G08, Selayang Mall Shopping Centre,Jln Su 9, Tmn Selayang Utama, 68100 Batu Caves. Tel 03-6127 9151

Selayang Mall

BS007, LF, Dataran Pahlawan Melaka Megamall, Jalan Merdeka, Bandar Hilir,75000 Melaka. Tel 06-281 7645

Melaka

Lot G23, Ground Floor, Taiping Mall,Jalan Tupai, 34000 Taiping, Perak.Tel 05-805 0512

Taiping Mall

Lot G-53, Ground Floor, Kluang Mall, Jalan Rambutan, 86000 Kluang, Johor.Tel 07-771 4479

Kluang Mall

Lot 1-11, No. 1 Aman Central, LebuhrayaDarul Aman, 05100 Alor Setar, Kedah Darul Aman. Tel 04-731 3862

Aman Central Mall

Lot 1-059, Vivacity Megamall, Jalan WanAlwi, 93350 Kuching, Sarawak. Tel 082-263 863

Vivacity Megamall

Franchise

GF. Perfect Style Sdn Bhd, Lot G70, IOI Mall, Bandar Putra, 81400 Senai, Johor. Tel 07-598 9497 Fax 07-598 9495

IOI Mall, Senai

Northern

Central

Casio Corner

Lot P6.13.01 & P6.13.02, Level 6, Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur. Tel 03-2110 5655

Pavilion

L1-K04, Level 1, Setia City Mall, 7 Persiaran Setia Dagang, Bandar Setia Alam, Sek U13 40170 Shah Alam, Selangor. Tel 03-3362 3852

Setia City

GF, G25, AEON Quill City Store, Kompleks Beli-Belah Quill, No.1018, Jalan Sultan Ismail, 50250 Kuala Lumpur. Tel 014-926 1442

AEON Quill City

KF05, 1st Floor, Metro Point Complex, Jalan Jelok 8, 43000 Kajang, Selangor Darul Ehsan.Tel 03-8741 3065

Metro Point Kajang

Shoplot 11, Servay Hypermarket Penampang, Bandar Baru Koidupan, KM 7.5, Jalan Penampang,88200 Kota Kinabalu, Sabah. Tel 088-718 266

Servay Penampang

Level 1, EG Mall King Centre, Lot 11211, Jalan Wan Alwi, 93350 Kuching, SarawakTel 082-451 341

EG Mall King Centre

Xpress

Giant Sri ManjungGF, Lot A14, PT10858, Pusat Perniagaan Manjung Point 1, 32040 Sri Manjung, Perak.Tel 05-688 9882

Aman Central MallLot 1-39, No. 1 Aman Central, Lebuhraya Darul Aman, 05100 Alor Setar, Kedah Darul Aman. Tel 04-731 3823

Time Galerie Time Galerie

OUR NETWORKwww.time-galerie.com / for internal circulation only


G-Factory 1 Utama, 28 July 2016 G-Factory Sunway Pyramid, 29 July 2016

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NEW UNIFORM / WASTE SEGREGATIONwww.time-galerie.com / for internal circulation only

Kerajaan telah menguatkuasakan Dasar Pengasingan Sisa di Punca untuk memastikan segala sisa pepejal di asingkan mengikut komposisi iaitu sisa kitar semula (kertas, plastic , tin dan aluminium) dan juga sisa baki (sampah kotor dan sisa makanan)Tujuan:

•Untuk mengurangkan pencemaran alam sekitar serta menjaga keseimbangan ekosistem

•Untuk mengurangkan kos pengurusan sisa•Untuk mengurangkan penjanaan sisa yang meningkat

ke tapak perlupusan sampah•Untuk memanjangkan hayat tapak perlupusan

sampahPengasingan perlu dilakukan mengikut system warna beg plastik yang telah dipersetujui untuk memudahkan pengambilan sampah di jalankan dengan lebih cekap dan sempurna

Dasar Pengasingan Sisa di Punca

PLASTIK2 Digalakkan guna plastik sampah warna putihLAIN-LAIN3 Digalakkan guna plastik sampah warna hijau

KERTAS1 Digalakkan guna plastik sampah warna biru

AEON Taman Equine AEON Melaka

New Look !!!Selayang Mall


9

GROUP PHOTO

INTERNAL AUDIT PRESENTATION

MR SIAUOPENING SPEECH

OPERATION TEAM 2

HEAD OF OUTLET’S

MR KUM & HOO

Q&A BY STANLEY

1. Review past sales performances & action plan

2. Head Office Departmental issues and updates

3. Stock management

4. Sales review & sales target

5. Marketing strategies

6. Promotion plans and review

7. Business Development plans

8. Supplier new products presentation

Theme : Adapt To Change, Raise The StandardDate : 15th March & 16th March 2016Venue : The Federal Hotel Kuala LumpurAttendees : All Head Of OutletsTopics :

48TH NATIONAL RETAIL SALES CONVENTIONwww.time-galerie.com / for internal circulation only


Lucky Draw Winners

Extra Promotion Counter

Aeon Permas Jaya JB Giant Senawang Aeon Tebrau City JB

YEAR END SALE 2015: 14/11/15 – 3/1/16

A & P ACTIVITIESwww.time-galerie.com / for internal circulation only


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Lucky Draw Winners

Extra Promotion Counter

Aeon Permas Jaya JB Giant Senawang Aeon Tebrau City JB

YEAR END SALE 2015: 14/11/15 – 3/1/16

Watch Fair @ Isetan KLCC 22.4-27.4.16

Bargain Corner

Chronoforce Sepang Paddock Booth14.5.16-15.5.16

Promotion Jan - Aug 2016

Pavilion KL Roadshow 10.5.16 - 15.5.16

A & P ACTIVITIESwww.time-galerie.com / for internal circulation only


HQ ORGANIZATION CHARTwww.time-galerie.com / for internal circulation only

MARKETING MANAGER

Stanley Neng

SR OPERATIONSEXECUTIVE

Lim Kiang Tiong

SR OPERATIONSEXECUTIVE

Lim Siang Shyong

OPERATIONSEXECUTIVE

Kum Young Fatt

OPERATIONSEXECUTIVE

Irene Lim

SR TECHNICIAN

Kok Kee Chong

SERVICE ASST

Sharulzana

SERVICE ASST

Siti Nadia

TECHNICIAN

Nursyawal

TECHNICIAN

Jufri

TECHNICIAN

Lexus Lim

TRAINING MANAGER

Alex Chow

SERVICE MANAGER

Jenessa Ten

BRAND MANAGER

Teow Jian Xi

TRAINING SERVICE CENTRE ADVERTISING & PROMOTIONOPERATION 2OPERATION 1

OPERATIONSEXECUTIVE

Jennifer Yap

OPERATION MANAGER

Wong Choon Yew

CENTRAL &EAST COAST NORTHERN SOUTHERN EAST M'SIA

TECHNICIAN

Wong Song Faa

MERCHANDISER

Poh Lee Hong

ASSISTANTA&P MANAGER

Sindy Yong

MERCHANDISER

Angie Ng

BD EXECUTIVE

Yucca Yew

MERCHANDISING BUSINESS DEVELOPMENT

BD MANAGER

Mabel Hiew

BRAND MANAGER

Teow Jian Xi

MERCHANDISER

Shirley Tan

STORE OFFICER

Mohd Qaiyum

STOREASSISTANT

ACCOUNTSOFFICER

Esther Choo

INVENTORYCONTROL OFFICER

Keng Wei See

HR & ADMIN OFFICER

Aw Saw Kee

MIS EXECUTIVE

Wu Yong Kiat

SR WAREHOUSEEXECUTIVE

Lee Kok Siong

SR ACCOUNTSEXECUTIVE

Kooi Shuh Ling

INTERNAL AUDITEXECUTIVE

Mohd Adam

IT MANAGER

Michael Lee

ASSISTANT HR MANAGER

Eunice Kon

STORE ACCOUNTS INTERNALAUDIT

ADMIN HR

Nasrul Hisham

STOREASSISTANT

Mohd Nur Nabil

ACCOUNTSASSISTANT

Queenie Soh

ACCOUNTSASSISTANT

Ngam Chee Ying

DATA ENTRYCLERK

Nur Hidayah

RECEPTIONIST

Rosana

DESPATCHCLERK

Asyraf

DATA ENTRYCLERK

Ain Najwa

HRASSISTANT

Tan Su Hui

JUNIOR STORE OFFICER

Mohd Irfan

INVENTORYCONTROL

BOARD OF DIRECTORS

Mr. Siau Hock Cheng

CHIEF OPERATING OFFICER

FINANCE MANAGER

Lim Chueh Lian


13

STORE OFFICER

Mohd Qaiyum

STOREASSISTANT

ACCOUNTSOFFICER

Esther Choo

INVENTORYCONTROL OFFICER

Keng Wei See

HR & ADMIN OFFICER

Aw Saw Kee

MIS EXECUTIVE

Wu Yong Kiat

SR WAREHOUSEEXECUTIVE

Lee Kok Siong

SR ACCOUNTSEXECUTIVE

Kooi Shuh Ling

INTERNAL AUDITEXECUTIVE

Mohd Adam

IT MANAGER

Michael Lee

ASSISTANT HR MANAGER

Eunice Kon

STORE ACCOUNTS INTERNALAUDIT

ADMIN HR

Nasrul Hisham

STOREASSISTANT

Mohd Nur Nabil

ACCOUNTSASSISTANT

Queenie Soh

ACCOUNTSASSISTANT

Ngam Chee Ying

DATA ENTRYCLERK

Nur Hidayah

RECEPTIONIST

Rosana

DESPATCHCLERK

Asyraf

DATA ENTRYCLERK

Ain Najwa

HRASSISTANT

Tan Su Hui

JUNIOR STORE OFFICER

Mohd Irfan

INVENTORYCONTROL

BOARD OF DIRECTORS

Mr. Siau Hock Cheng

CHIEF OPERATING OFFICER

FINANCE MANAGER

Lim Chueh Lian


15

GROUP PHOTO

BUS & BOAT

Pulau Perhentian Kuala Terengganu @ 13-14 September 2015

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KOOH SHUH LING NG POOI HUN CHIA KAU HWE

JUHASMIRANUR ATIQAH

KOBWANINORAINI

CLAUDIADERRYSYAZWAN NIZAR

LIM SIANG SHYONGSITI AIDA

5 YEARS

10 YEARS

20 YEARS

5 YEARS

:: Atikah :: Norrol :: Malia :: Lee :: Qaiyum :: :: Jufri :: Nursyawal :: Mazlam :: CHIA & LINDA

10 YEARS

“Sebelum saya menghadiri jamuan malam ini, saya telah merasakan bahawa saya akan diberikan penghargaan oleh pihak syarikat. Di sini saya ingin mengucapkan ribuan terima kasih kepada pihak syarikat ke atas kepercayaan, kebebasan membuat keputusan, dan tanggungjawab untuk saya meneruskan kerjaya dengan lebih cekap dan jitu.

Pada masa yang akan datang, saya akan lebih berusaha agar tanggungjawab yang diberikan dapat dilaksanakan dengan cemerlang. Selain itu, jalinan persahabatan dan bertukar pendapat sesama rakan sekerja juga akan terus disemai agar dapat mewujudkan suasana pekerjaan yang harmoni.”

“Saya amat terkejut dan terharu apabila nama saya diumumkan oleh juru acara untuk menerima penghargaan dari pihak syarikat kerana saya sendiri tidak sedar yang saya sudah berkhidmat untuk syarikat selama 20 tahun.

20 tahun sudah berlalu dengan pantas, segala kenangan dan dugaan telah saya tempuhi dengan syarikat ini. Di sini saya ingin berterima kasih kepada pihak syarikat diatas segala kepercayaan yang telah diberikan tanpa belah bahagi.

Di masa akan datang, saya berharap pihak syarikat dapat membuka lebih banyak cawangan dan terus berjaya. Kerjasama rakan pekerja juga amatlah dihargai untuk mencapai visi dan misi syarikat.”

“20 tahun merupakan masa yang lama, dalam tidak sedar saya sudah melalui pelbagai pahit manis di dalam syarikat ini. Saya ingin berterima kasih kepada pihak syarikat yang selama ini telah memberikan pelbagai kursus dan latihan untuk memudahkan dan mempercepatkan cara kerja saya. Selain itu, saya juga ingin berterima kasih kepada pihak pengurusan dan rakan sekerja yang sering membantu antara satu sama lain sehingga segala tugasan yang diberi dapat dilaksanakan dengan lancar.

Disini sekali lagi saya ingin mengucapkan ribuan terima kasih dan berharap agar perniagaan syarikat akan maju dan terus berkembang mengikut visi dan misi syarikat. Pada masa akan datang, saya berharap agar semua rakan sekerja dapat saling bantu-membantu antara satu sama lain agar dapat memberikan perkhidmatan yang berkualiti dan terbaik kepada pelanggan.”


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BESTDRESS

CONTEST

Grand Prize Winner Chia (Aeon Klang)SAMSUNG GALAXY TAB

1st Prize Winner Stanley Neng (HQ)ABACUS PENDANT (916 GOLD)

2nd Prize WinnerEncik Asyraf (HQ) SONY DSC - W810/S DIGITAL CAMERA

Winner Lee (HQ)

Winner Tan (Tesco

Sungai Petani)

30TH ANNUAL DINNERwww.time-galerie.com / for internal circulation only


MODULE 1, 2 & 3 TRAINING

Paradigm Mall NU Sentral Mid Valley

Sunway Pyramid G-factory Aman Central Pavilion KL

Fahrenheit 88Aman Central

MISCONDUCT &DOMESTIC INQUIRY

TRAINING ON29 JAN 2016

8A’sof

ServiceTraining

TGRA TRAININGwww.time-galerie.com / for internal circulation only


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The 8As Of Service TrainingObjectives : a. Improve the overall standard of service delivered b. Identify strengths as well as areas for improvement c. Facilitate comparison of service levels through established industry benchmarks d. Receive actionable feedback that will help us to enhance the customer experienceThe criteria of 8As of Service are as follows:

NO Criteria Definition Examples

We believe that the staffs can benefit by applying these 8As of Service into their daily jobs. Therefore, we hope all staffsare committed to improving customer service level at their outlets by practising all 8As of Service.

The steps in the 8As of Service are actually not difficult. You just need to practise, practise and practise consistently! Practise makes perfect. Also, do not let negativity influence you from consistently practising the 8As of Service.We hope that with all the information provided, you will become an AWESOME sales person!!!Until next time, HAPPY WORKING & STAY POSITIVE always!!!Positively yours,Alex Chow

Approach

Appearance

Ambience

Assistance

Attitude

Aftersales

Advocacy

Assesses the extent to which the customer felt welcome. (e.g. greeting, smile, eye contact, personal disposition, etc.)

Assesses the staff’s dressing and personal grooming.

Assesses how the physical environment contributed to the buying experience. (e.g. housekeeping, signage, etc.)

Explores if assistance was readily available. (e.g. understand preferences, product knowledge, explaining promotions, handling objections).

Explores how service was provided at the point-of-sale. (e.g. stating the change, method of handing over the change, saying “thank you”, etc.)

Explores how the staff ended the visit / transaction.(e.g. on a positive note, non – verbals of staff, etc.)

Evaluates the likelihood of the customer returning to the retailer / recommending the retailer to someone else

- Staff does the following when customer enters outlet:a. Eye – contact (E)b. Smile (S)c. Greeting (G) – “Good morning / afternoon /

evening, Sir / Madam. May I help you? - Staff does not ignore customer- Staff’s posture is as follows: Both hands are in front &

both legs are parallel to each other.

STAFF ATTIRE AND GROOMING- Is staff wearing the company’s approved attire

and is it neat & tidy?- Is staff’s overall grooming (head to toe) present-

able?

Outlet environment is conducive and comfortable for customer to shop in terms of:• Visual Merchandising (VM) – watches are

displayed in a tidy and neat manner• Cleanliness • Staff is helpful, cheerful, builds rapport with

customer, attentive and responsive • Staff is knowledgeable about products Staff is able to inform about existing promotions

Cash Payment- Staff announces amount that customer has to pay. - Staff informs customer amount taken from

customer. - Staff accepts money using 2 hands and say

“Thank you”. - Staff announces cash balance to be returned to

customer. - Staff packs item into plastic / paper bag, give it to

customer using 2 hands and say “Thank you”. Credit Card Payment- Staff announces amount that customer has to

pay. - Staff accepts credit card from customer using 2

hands and say “Thank you”. - Staff addresses customer by his / her name to ask

him to sign the sales draft copy. - Staff returns credit card to customer using 2 hands

and say “Thank you”. - Staff packs item into plastic / paper bag, give it to

customer using 2 hands and say “Thank you”.Staff offers assistance before customer leaves by saying, “This is my card. My name is ….If you require further assistance, please contact

Staff bids farewell to customer by saying, “Please contact me if you have friends who are interested to buy G Shock and other Casio watches. Please come again” with eye contact & smile. ORIf customer did not buy anything:Staff bids farewell to customer by saying, “This is my card. My name is …. Please contact me if you have friends who are interested to buy G Shock and other Casio watches. Please come again” with eye contact & smile.

1

2

3

4

5

7

8

TGRA- THE 8A’S TRAININGwww.time-galerie.com / for internal circulation only


“Techniques to Increase Retail Sales” training Date : 20 – 21 July 2016Trainer : Mr. Tonee Sow from Global Intelligence Network (M) Sdn Bhd.Objective : increasing outlet’s sales performance and staffs’ customer service level.

This training has taught us to:a. Control of our emotions, attitude on and stay positive when dealing with customers or situations that are beyond our

control,b. Not stress over things that we cannot control,c. Always focus on improving our communication skills, product knowledge and organizing your time and workplace well,d. Use NLP (Neuro Linguistic Programming) in sales – it is the way you think, behave and what you say that will determine

whether you will get what you want or not. If you don’t know how to communicate what you want properly, you will not get the sales that you want.

e. Create positive first impression for a lasting impression by smiling, eye contact and greeting,

f. Probe into customers’ needs and requirements,g. Inform customers on the features and benefits of the product,h. Handle all types of objections well as this is an opportunity to close

the sale,i. Using the “mirroring” technique. It means we imitate the non –

verbal cues of the customer. Mirroring is a non – verbal gesture that we use to build rapport with

the customer. j. Close the sale by connecting the benefits of the product with

customers’ needs and ask the customer how he or she would like to pay for the product,

k. Use the “rehashing” technique – to ask customer whether they want to purchase anything else at the end of the transaction.

We hope that the staffs who have attended this training will apply what they have learnt at their outlets.

For those who did not attend, we hope you can pick up some important points from A – K above and apply it at your outlet.

Remember, to be good at what you do – you need to do it with PASSION & don’t forget to practise, practise and practise!!!

“Mirroring” Technique

TGRA- RETAIL SALES TRAININGwww.time-galerie.com / for internal circulation only


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Design and Features: These are the types of watches that project that sleek, formal and elegant style and design, perfect as a partner accessory for formal and business attires. Business watches can come in many gorgeous designs, but these fall into two general forms: One design comes in a wide clock analog face with chronograph and stainless steel strap. Another type comes with a toned and narrow structure with bezels around the circular or square watch face.Uses: Similar to its namesake, the business watch is designed for business purposes. The common selling point of these types of timepieces is their accurate telling of the time. Users of the wearable piece are often on schedules and appointments. As much as possible, they should use the watch to keep track of their tasks each day.

Design and Features: If there is one specific rule for fashion watches, it is to wow everyone in sight. This line of wearables is identified according to the overall design and look of the piece, and how the materials are utilized to craft this gorgeous timepiece. These watches can come in both analog and digital display and their materials range from leather, stainless steel, to plastic. Colours are also a huge basis for fashion watches, as these products’ colours extend to help fashionistas choose from a wide variety of options.Uses: As most people know, watches are now part of the latest trends among trendsetters. Enter the fashion watch, which design changes alongside the changing of fashion trends. You can see what is hot and cool in terms of clothing and apparel with the fashion watch. Its purpose? To enhance the wearer’s style and confidence with whatever clothing they wear each day.

Design and Features: In terms of design and features, the casual watch is one of the most free style timepieces made. These can be made from steel, rubber, fabric, nylon, leather, silicone and even plastic, with its face and strap forming a uniformed body design. Casual watches can also vary in terms of its features, appearing in both digital and analog variants. The causal watch also has a degree of durability in it, especially for people who want to wear them every day.Uses: This type of watch pretty much acts as a jack of all trades in its uses. A casual watch can be a proper accessory to any clothing, has a degree of sturdiness for sports, and can be a proper watch for your work, provided its accuracy. The dynamic nature of the casual watch dates back to its original purpose: to tell the time.

Design and Features: Sports watches are often designed with its signature large, thick, and rough style, specifically made to withstand the rugged environment of outdoors and sports. Aside from telling the time, these items have built-in GPS, a compass, and day-date display on its digital, display. Sports watches are the epitome of durability and functionality. Water-proof, shock, proof, and dust proof: these are the watches’ common feature.Uses: Sports watches aren’t designed specifically for sports, as they are more designed for outdoor use. These timepieces are very important for travellers, hikers, and thrill seekers since the time-telling of the gadget also involves the weather, direction, and location, all needed to aid the users on their adventures.

Business Watches

Sports Watches

Fashion Watches

Casual Watches

TYPES OF WATCHESwww.time-galerie.com / for internal circulation only


Service Tools

Watch’s Parts

BraceletIndex

Button

Day Hand

Crown

Dial

Bezel

End Piece

Minute Hand

Hour Hand

24 hour Hand

Stopwatch Hand

Date Hand

Ind

End

d

and

Case

Back Case

Berskru

Tweezer

CutterHammer

Skru driver

Battery Tester

PARTS OF WATCH & SERVICE TOOLSwww.time-galerie.com / for internal circulation only


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ADAP T TO CHAN GE, RAISE THE STANDARD · dirasai oleh semua industri, terutamanya industri...

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