Adam Teich – Cody Klosner – Kumar Ramnauth

Team Project

Unity HospitalKumar will contact Sunita who works there.

Kwik TripCody will be contacting Bridget who is the

manager.

Aviands Foods and ManagementAdam will be contacting Wendy who is the

manager.

Organizations

Our goal is to learn how people work in teams in a professional

environment to complete tasks and be successful in the workplace.

Purpose

1. How do you handle conflicts in the workplace?2. How do you deal with the language barrier?3. Is working in teams valuable to the company?4. How do you deal with an angry

customer/client?5. What type of communication do you need to

work here?6. How does your organization get involved with

the community?7. What do you look for in your team members?8. How large are the groups?9. What is your role in the group?10.What is the most important skill needed to be

successful in the company?

Our Questions

Unity hospital is a health careprovider that is located in Fridley,MN. They have state of the arttechnology, equipment, modernfacilities and highly skilledprofessionals that are ready to help 24/7.

Unity Hospital Info.

1. How do you handle conflicts in the workplace?They try to find the source of it and do what they can to

resolve it and make sure everyone is comfortable with the outcome.

2. How do you deal with the language barrier?They try to use hand signals and body language or try to

find a co-worker that could help out, they also try to get an interpreter if possible.

3. Is working in teams valuable to the company?Yes, because then they are more productive, also if there is

a problem they use each other to get it resolved.4. How do you deal with an angry customer/client?Stay calm and do everything you can to help them.

Unity Results

5. What type of communication do you need to work here?

Need to be able to work with people because you are around them all day.

6. How does your organization get involved with the community?

Faith Community Nurse program- provides spiritual, emotional and physical care for individuals and families.

Unity Community Gardens- brings freshly grown food to residents/employees.

7. What do you look for in your team members?Communication, participation and a willingness to

be open to new ideas.

8. How large are the groups?Depends on what the project is.9. What is your role in the group?Varies depending on the project.10. What is the most important skill needed to be

successful in the company?Have to be able to get along with different types of

people and communicate with them.

1. How do you handle conflicts in the workplace?We find out the facts of what happened and contact all of

the parties involved in the conflict immediately. We address it and get it clarified so it’s not swept under the rug.

2. How do you deal with the language barrier?We try to learn some of their language if possible or we

use hand gestures to point and clarify what the customer is looking for to help them to the best of our ability.

3. Is working in teams valuable to the company?Absolutely.

Kwik Trip Results

4. How do you deal with an angry customer/client?Apologize and ask them how we can make it right, try

to make the customer leave happy and not angry.5. What type of communication do you need to work

here?Verbal.6. How does your organization get involved with the

community?We make many donations and have multiple programs

to help out schools and other organizations.7. What do you look for in your team members?Comradery to help other team members, customer

service skills, and the willingness to make a difference.

8. How large are the groups?As a store, about 25. 2 upper management, 5

middle, and 15-20 lower.9. What is your role in the group?The leader of the group, keep everyone on task so

the business runs smoothly.10.What is the most important skill needed to be

successful in the company?Benchmarking – knowing the job that needs to be

done and assigning the best person to that job thus helping set and keep a good standard.

A 'viands is a culinary company that specializes

in food and management that is based out of

Roseville, MN. They prepare the meals for

restaurants, universities and retirement homes.

Their customer base ranges from college

students to retired folks.

1. How do you handle conflicts in the workplace? They sit down with the individually, and listen to what they

are upset about. Get their feedback on how they think this could be solved and then sit down all together and work out a solution that everyone buys into.

2. How do you deal with the language barrier?By Using patience, objects to help identify is the way the

deal with the language barrier.3. Is working in teams valuable to the company?Working in teams is valuable to the company, because it is a

good way to cover work areas.  Someone's weakness may be another's strength.

4. How do you deal with an angry customer/client?  Dealing with angry customers or clients they listen to their

issue and then try and resolve or meet them half way.

Results

5. What type of communication do you need to work here? They look for open communication, ability to talk things through.6. How does your organization get involved with the community?   The way they get involved with the community, is by donating

money and items to shelters, holding fundraisers, and volunteering.

7. What do you look for in your team members? The ideal team member would be  someone who is goal oriented.

Can work in a team environment yet work individually on some tasks, and are dependable, flexible,  and experience.

8. How large are the groups? Their groups are usually between 2 and 6.9. What is your role in the group? Their role in the group is the manager lead the team to success 10. What is the most important skill needed to be successful in

the company? The most important skill is people skills.  Ability to understand

peoples needs and work with them.

All deal with a different type of customerEach company had to deal with a language

barrier

The company group sizes differ depending on the project

They each has different employee requirements to work there

Similarities/Differences

We each learned that no matter what type of job it is you have to deal with different types of people everyday.

Lessons Learned/Final Thoughts