Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice...
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Transcript of Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice...
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Active ListeningTechniques
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Overview of Presentation
What is active listening?
Why do we practice it?
How do we practice it?
![Page 3: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?](https://reader036.fdocuments.in/reader036/viewer/2022082502/5516132555034694308b53ed/html5/thumbnails/3.jpg)
What is active listening?
Active listening involves:
communicating verbally and nonverbally
practicing “uninterrupted” listening
restating the message
observing the sender’s nonverbal signals
![Page 4: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?](https://reader036.fdocuments.in/reader036/viewer/2022082502/5516132555034694308b53ed/html5/thumbnails/4.jpg)
Why practice active listening?
Helps us understand others better
Show others we respect them
Allows us to receive accurate messages
Enables us to respond appropriately
![Page 5: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?](https://reader036.fdocuments.in/reader036/viewer/2022082502/5516132555034694308b53ed/html5/thumbnails/5.jpg)
How to practice active listening
Physical environment
Attending posture: SOLER
Listening skills
Questioning skills
![Page 6: Active Listening Techniques. Overview of Presentation What is active listening? Why do we practice it? How do we practice it?](https://reader036.fdocuments.in/reader036/viewer/2022082502/5516132555034694308b53ed/html5/thumbnails/6.jpg)
Physical environment
Ensure privacy
Minimize interruptions
Eliminate barriers
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Attending posture
Nonverbal skill = SOLER S= squarely face person O= use open posture L= lean toward the person E= use eye contact R= relax, keep it natural According to Gerald Egan, author of the supplement you read from the
“Skilled Helper: A Problem-Management Approach to Helping
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Listening skills Reflective statements get at the real
meaning Nonverbal and verbal cues often conflict! Recognize nonverbal posture: It’s the
real thing!
boredclosedoverwhelmed
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Questions skills
Ask questions…not too many
Avoid “why” questions
Ask open-end questions
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Summary of Presentation
What is active listening?
Why do we practice it?
How do we practice it?