Active listening
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Transcript of Active listening
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Prepared by: Youssef Swellam
ACTIVE LISTENING
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AGENDA• Why do we listen
• Difference between listening and hearing
• How to become an active listener
• Summary
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WHY DO WE LISTEN
• We listen to obtain information.• We listen to understand.• We listen for enjoyment.• We listen to learn.
AND YOU THINK WE’D BE GOOD AT IT !
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DIFFERENCE BETWEEN LISTENING AND HEARING
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HOW TO BE AN ACTIVE LISTENER ??
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PAY ATTENTION
• Look at the speaker directly.• Put aside distracting thoughts.• Don't mentally prepare a
battle!• Avoid being distracted by
environmental factors. • "Listen" to the speaker's body
language.
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SHOW THAT YOU ARE LISTENING
• Nod occasionally.• Use facial expressions.• Note your posture and make sure it is
open and inviting.• Encourage the speaker to continue with
small verbal comments.
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PROVIDE FEEDBACK
Reflect what has been said by paraphrasing.
Ask questions to clarify certain points.
Summarize the speaker's comments periodically.
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• Be candid, open, and honest in your response.
• Assert your opinions respectfully.
• Treat the other person in a way that you think he or she would want to be treated.
RESPOND APPROPRIATELY
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BREAK YOUR HABITS
Remind yourself frequently that your goal is to truly hear what the other person is saying.
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SUMMARY
• How to be an active listener • Pay attention• Show that you are listening• Give feedback• Deferring judgments• Respond appropriately• Break habits
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THANK YOU !
@solly_joey
facebook.com/youssef.swellam