Action Plan 2015-2017, Montréal - Smart and digital city

3

Strategic Orientations

Defining:Orientations

Selection criteriaStructural elements

Focus Areas

Seeking approval:From the

decision-makingbodies

4

Action Plan

Prioritizing:Programs and projects

Seeking approval:From the

decision-making bodies

5

Implementation and Follow-Up

Deploying:Measures and ongoing review

Vision

CollectingCommunicating

CoordinatingCollaborating

+ Establishment of the

Bureau de la ville

intelligente et numérique (BVIN)

1

Oct.–Nov.2014 Nov. – Dec.

2014 2015 . . .

2

Listening

Consulting:Citizens

City workersCommunity

International models

Identifying:Needs, issues and

priorities

Jan. – May 2015

By and for CITIZENS 2

PROCESS

Spring-Summer2014

REVIEW OF STRATEGIC ORIENTATIONS

3

4

4A

ccel

erat

eTr

ansf

orm

5 Focus Areas

Way of Life

Economic Development

Optimize mobility throughout the island

in real time

Promote growth of leading-edge sector by employing the smart city strategy as a catalyst for bringing the project to fruition and

as an engine of economic development

Democratic LifeUrban Mobility Direct Services to Citizens

Increase the provision of direct digital services

to citizens and businesses

Develop spaces supporting urban

innovation and diminish the digital divide

Improve access to democratic life and

bolster the culture of transparency and

accountability

4 Structural Elements

Architecture

Develop ultra high speed multiservice

telecom infrastructure

CommunityTelecommunications Open Data

Release and use prioritized open data

Create an open, interoperable,

technological architecture

Develop, in co-creation with the community, solutions to

urban issues

STRATEGIC ORIENTATIONS

3

4

ACTION PLAN

4

Selection Criteria› Impact on structural components› Contribution to stated strategic orientations› Scope (impact on citizens)› Cost/effort/return on investment› Short or long-term implementation period

4

› Citizens* › je vois mtl*

› Examples of International initiatives

› Municipal projects* (3 YCP**)

› 2014

› Apr.- May 2015

232Ideas

ActionPlan

› Jan.–Mar. 2015

PotentialProjects

70Selected

Projects

*70% of ideas received have been used in project formulation3 je vois mtl projects and 10 municipal 3YCP** projects were selected **Projects under the Three-Year Capital Works Program

6

Action PlanELABORATION

4

7

An EVOLVING Plan

Citizens

Plan d'action

2016

Plan d'action

2016

Plan d'action

2016

2016 Action Plan

International Examples

2015 Action Plan

City

2017 Action Plan

Constantlyinspired by:

70 PROJECTS in6 PROGRAMS

Less than one year: 261-3 years: 38Over 3 years: 6

8*Bureau de la ville intelligente et numérique

4

PPromote

● Oversee formulation of project vision and day-to-day project management (schedule, budget, scope)

● Manage relations among different stakeholders● Monitor and share best practices● Monitor project success indicators

S

FFacilitate

● Integrate each stakeholder’s interests and needs● Facilitate interactions among stakeholders● Monitor project success indicators

Support● Act as project stakeholder and define needs● Intercede with other stakeholders to support project’s keys to success● Monitor and share best practices● Monitor project success indicators

BVIN’s Role*IN THE PROJECTS

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9

Citizens will be stakeholders at all project phases

Development

*Project progress will be posted on BVIN siteMore details on project phases appear in appendix

Discovery Test Deployment

Needs

Benchmarking in conjunction with

stakeholders

Prototyping and Tests

Modification of scope

Staffing teams

End-to-End Prototyping

Official Roll-Out of Service

Public trials Feedback mechanisms

Corrections

4Project Phases

9

No Initiatives Impact on Structural Elements

Impact onFocus Areas

1 Public WiFi

2 Ultra High-speed Multiservice Network

3 Smart City Economic Cluster

4 Smart Mobility

5 Participatory Democracy

6 Digital Public Services

4The 6 PROGRAMS

10

CommunityArchitectureTelecommunications Open Data

Direct Services to Citizens Way of Life Urban Mobility Democratic Life Economic Development

11

1. Public WiFi

ACTIVITIES

Create hot spots where coverage is poor

Establish a uniform experience and provide consistent performance throughout network

GoalsImprove citizens’ experiences, boost tourism and accelerate Montréal’s economic development

4

Public WiFi access is limited in Montréal

Context

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12

1. Public WiFi

Projects Champion BVIN’s Role Project Phase

Impact onFocus Areas and

Structural ElementsTimetable Financing

*Deployment in indoor municipal facilities

BVINSTI P Test Less than one

yearMunicipal (3YCP)

*Deployment in urban areas

Palais des congrès BVIN P Development Less than one year Parapublic

Quartier des spectacles BVIN P Discovery Less than one year Parapublic

Quartier de l’innovation BVIN P Discovery 1-3 years Parapublic

Downtown BVIN P Discovery 1-3 years Municipal (3YCP)

Old MontréalMontréal en Histoires

BVINService de la

cultureS Discovery 1-3 years Municipal

Provincial

Deployment in large parks BVIN P Discovery 1-3 years Municipal (3YCP)

4

*Details on following pages Telecommunications Economic DevelopmentDirect Services to Citizens 12

13

1. Public WiFi



and Structural ElementsTimetable Financing

*Deployment in Commercial Corridors

BVIN P Discovery 1-3 years Municipal (3YCP)

*Deployment in Target Neighbourhoods (i.e., Mile End)

BVIN P Discovery 1-3 years Municipal (3YCP)

Deployment in Montréal’s Underground City

BVIN and partners S Discovery 1-3 years Municipal

Private

Deployment on University Campuses BVIN P Discovery Less than one

year Institutional

Deployment of Antennas on LED Street Lamps

Service des infrastructures, de

la voirie et des transports (DRA)

S Discovery 1-3 years Municipal (3YCP)

*Harmonized Experience BVIN P Discovery 1-3 years Municipal (3YCP)

*Mobile hot spots locator app

BVIN P Development 1-3 years Municipal (3YCP) Partners

4

*Details on following pages Telecommunications Economic DevelopmentDirect Services to Citizens

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14

Deploy hot spots in:

● Administrative buildings

● Scientific and cultural institutions

○ Library○ Space for Life○ Cultural centres

● Indoor sports facilities

1. Public WiFi

100% Deployment inIndoor Municipal Facilities

Legend: LibrariesAdministrative buildings and other institutions

4

Summer2015

2016 2017

100% Coverage

Picture solely for information

14 PROJECTS Less than one year: 41-3 years: 10Over 3 years: 0

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15

1. Public WiFi

Palais des congrès

Vieux-Montréal (Montréal en Histoires)

Ste-Catherine street

Quartier des spectacles

Cité du Multimédia

Quartier de l’innovation

St-Laurent street

4

Less than one year

Deployment in Urban Areas And Commercial Corridors

Mont-Royal avenue

Downtown

St-Denis street

Space for Life

1-3 years

Mile End


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1 BannerCity + Partners Hot Spots

1. Public WiFi

Harmonized Experience

Standardize under a single banner: WiFi Montréal

● Single logo

● Easy way to get online

● Uniform service quality

● Mobile hot spots locator app

4

1-3 years



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2. Ultra High-Speed Multiservice Network

ACTIVITIES

Adopt telecommunications policy

Create one-stop shop for urban telecommunications

Include telecommunication function in charter for all major urban projects

GoalsProviding access to an ultra-high speed multiservice fibre optic network meeting all present and future needs of the entire community

4

Context

Non-optimized fibre optic network

Last mile gap

Complex governance

Under-exploited asset value

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18

Projects Champion BVIN’s Role

Project Phase



New telecom policy BVIN P Discovery 1-3 years Municipal

*One-stop-shop─urban telecommunications

BVIN P Discovery Less than one year Municipal

Inclusion of fibre infrastructure in the list of major projects

BVIN P Discovery Less than one year Municipal

Fibre optic deployment─Municipal investments

BVIN P Discovery Over 3 years Municipal (3YCP)

*Deployment of fibre to the home (FTTH)

BVIN F Discovery Over 3 years Private

2. Ultra High-Speed Multiservice Network4

*Details on following pages Telecommunications Economic DevelopmentDirect Services to Citizens 18

19

2. Ultra High-Speed Multiservice Network 4

19

Fast-track fiber-to-the-home deployment

1-3 years

Investments of $350 million

QUÉBEC

Potential major investments

MONTRÉAL

Illustration: Johan Batier, La Presse


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2. Ultra High-Speed Multiservice Network

One-Stop-Shop for Urban Telecommunication Services

● Conduct inventory of fibre available in city

● Plan land use for better deployment

● Coordinate deployments and operations (public and private)

● Facilitate private sector fibre to the home deployment (FTTH)

4

5 PROJECTSLess than one year: 21-3 years: 3Over 3 years: 0

Less than one year

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3. Smart City Economic Cluster

ACTIVITIESCreate environment fostering the emergence of businesses in the smart city economic cluster

Multiply sources of innovation applied to solving urban problems

Simplify doing business with the city

GoalsMake Montréal a leader of innovation among smart cities and accelerate economic development

4

Context

The city does not benefit from innovations introduced by small businesses

The city does not act like a catalyst for the development of the smart city economic cluster

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*MTL Innovation Challenges Non-Profitorganization P Discovery Less than

one year Private

*Employee Innovation Challenges

Service de concertation des arrondissements

RH & BVIN

P Discovery Less than one year

Municipal Private

*Smart City Accelerator Non-Profitorganization F Development Less than

one year Private

Smart City Investment Fund Economic Development F Development Less than

one year Private

3. Smart City Economic Cluster 4

*Details on following pages Economic DevelopmentCommunity Urban Mobility Democratic LifeDirect Services to Citizens

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*Living labs in libraries and other venues

Service de la culture S Discovery 1-3 years Municipal Provincial

Digital workshops andFab Labs in libraries Service de la culture S Discovery 1-3 years Municipal

Provincial

*Modification of procurement rules

Service des approvisionnements F Discovery 1-3 years Municipal

Parcours Innovation PME Program─Smart City Initiative

Service de développement

économiqueF Discovery 1-3 years Municipal

Technological Showcase Service de développement

économiqueF Discovery 1-3 years Municipal

3. Smart City Economic Cluster 4

*Details on following pages Economic DevelopmentWay of LifeCommunity 23

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3. Smart City Economic Cluster4


Impact on Focus Areas


*Montréal Open Data Portal BVIN P Discovery 1-3 years Municipal (3YCP)

Automated Data Retrieval STI S Discovery 1-3 years Municipal (3YCP)

Application Program Interface (API) STI S Discovery 1-3 years Municipal

(3YCP)

Montréal International Startup Festival─Smart City Initiative


économiqueF Development Less than one

yearMunicipal

Private

24 Hours of Innovation─Smart City Initiative


économiqueP Development Less than one

yearMunicipal

Private

Big Data─Institut de recherche opérationnelle

PolytechniqueService de

développement économique

F Discovery 1-3 yearsInstitutional

FederalPrivate

*Details on following pages Economic DevelopmentCommunityOpen Data Architecture 24

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Smart City Ecosystem

Innovation ChallengesFestivalsConferences

3. Smart City Economic Cluster4

Events

StartupsSMEBusiness

Industry

Accelerators

Support

FinancingOpen DataAPI

The city as aTEST BENCH

The city as a

CLIENT

Facilitators


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MTL Innovation Challenges

● Series of collaborative events pertaining to Montréal’s problems

● Formulation of innovative solutions to specified problems

● Participation of local and international multidisciplinary teams

● Prize to win: participation in the smart city accelerator

Key Innovation Challenges Themes

4

Urban Mobility Democratic LifeDirect Services to Citizens

Less than one year


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Employee Innovation Challenges

● Collaborative events for employees of public, parapublic and institutional establishments

● Development of innovative solutions with great impact on citizens’ lives

● Creation of multidisciplinary, multidepartmental and multiorganizational teams

● Prize to win: participation in the smart city accelerator

Key Employee Challenge Themes

4

Urban Mobility Direct Services to Citizens Democratic Life

Less than one year


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Smart City Accelerator

● Support for business acceleration

● Workshops, development spring, pitch sessions, etc.

● 2 mixed groups (entrepreneurs/intrapreneurs), with a minimum of 8 projects

4

Less than one year


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● Living Labs in libraries and other sites:

○ Prototyping property and services in an urban environment

○ Testing new beta public services (by residents and businesses)

● Modification and simplification of supply rules, making it easier for small business to win contracts with the city

4

The City: Test Bench and Client

Pierrefonds LibraryChevalier Morales architectes and DMA

1-3 years


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3. Smart City Economic Niche

Open Data Vector of Economic Development

4

● Encourage community to use open data, expanding creation of applications and solutions

● Release maximum amounts of data and develop application program interfaces (API):

○ Standardized data○ Real-time access to data

1-3 years


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Smart City Events

4

Use events hosted in Montréal to:

● Build and maintain local and international smart city network

● Draw on innovative initiatives

Examples of events:

Less than one year


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4. Smart Mobility

ACTIVITIESProvide all transit data in real time

Set up smart, intermodal and integrated transportation systems

Support deployment of solutions for providing information to travelers

GoalsOptimize real-time travel throughout the city

4

Additional travel optimization is required in all parts of Montréal

Context

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4. Smart Mobility

Mobility Data─at the heart of smart transportation systems

4


REAL TIME MOBILITY DATA

*

Info- Traveller

*Centre de gestion de la mobilité urbaine

Real-time Displays(traffic / parking)

Smart Taxi

Smart Parking

iBUS

Commercial transportation

Integrated Travel

Corridor Management

CGMU*

Intermodal Trip Calculator

Traffic Light Synchronization

Shared transport

(cars, bikes, etc.) 33

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4. Smart Mobility4

Less than one year 1-3 years

iBUS

Smart Taxi

Real-time Displays (traffic / parking)Navigation app: prediction of available parking spots

Integrated travel corridor managementInfo 511

Traffic light synchronization


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Impact onFocus areas


Groupe d'action Mobilité Montréal 2.0 in real time

Mobilité Montréal F Discovery Less than one year

MunicipalParapublicProvincial

Inventory of mobility data in real time

Service infrastructures,

voirie et transports (DRA)

P Development Less than one year Municipal

Action Plan─Collection of Incomplete and Missing Data



P Discovery 1-3 years MunicipalParapublic

Mon RésoMobilité mobile app



F Development Less than one year

Municipal (3YCP)

*iBUS STM F Development Less than one year Parapublic

4. Smart Mobility4

*Details on following pages CommunityOpen Data Architecture Urban Mobility 35

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*GeoTraffic



F Development 1-3 years Municipal (3YCP)

*Open Montréal 511-API-Web portal and mobile app




Smart Taxi Bureau Taxi Montréal F Discovery 1-3 years Parapublic

Integrated Travel Corridor Management

Service des infrastructures,


F Discovery 1-3 years Municipal (3YCP)

Traffic Light Synchronization

Service des infrastructures,


F Test 1-3 years Municipal (3YCP)

4. Smart Mobility 4

*Details on following pages Open Data Architecture Urban Mobility 36

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*Smart Parking

Real-Time Displays - available parking spots



S Development Less than one year

Municipal (3YCP)

Real-Time Parking Data Capture

Stationnement Montréal F Development 1-3 years Parapublic

Nav/parking spot prediction app

Stationnement Montréal S Discovery Over 3 years Parapublic

4. Smart Mobility 4

*Details on following pages Open Data Architecture Urban Mobility 37

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4. Smart Mobility4

Transit DataAt the heart of smart transportation systems

1-3 years

GeoTrafficMontréal real-time urban transit database:

● Real-time data collection (traffic jams, congestion, public transit status, etc.)

● Formulation of mechanisms for communicating, processing and sharing data with partners

Open Montréal 511Application program interface (API) for interacting with GeoTraffic, under open 511 standards, to create a vast range of applications, including a Web portal and mobile app


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4. Smart Mobility

iBUS

● Launch of real-time bus locating service (service/disruption status)

● Make data available as open data and to application program interfaces (API)

4

Less than one year


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4. Smart Mobility

Smart Parking

● Real-time displays of available parking spots

● Nav/parking spot prediction app

● Real-time parking data capture

4

1-3 years


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5. Participatory Democracy

ACTIVITIES

GoalsImprove access to participatory democracy and reinforce culture of transparency and accountability

4

ContextRelease municipal data, as well as management and governance information

Develop data value-enhancement tools

Adapt mechanisms of civic participation and make them available online

Efforts must be made to increase municipal transparency

Use of new technologies should be encouraged to provide better access to participatory democracy

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5. Participatory Democracy 4


Project Phase



*Reformulation of open data policy BVIN P Discovery Less than one


*Montréal’s Open Data Portal BVIN P Discovery 1-3 years Municipal

(3YCP)

*Automated Data Retrieval STI S Discovery 1-3 years Municipal (3YCP)

*Application program interfaces (API) STI S Discovery 1-3 years Municipal

(3YCP)

Smart and digital city performance indicators BVIN P Discovery 1-3 years Municipal

Montréal’s Candidacy for the ICF**

BVIN CMM P Discovery 1-3 years Municipal

Open Data Democratic Life Economic Development*Details on following pages**ICF: Intelligent Community Forum

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*View of Montréal

View of Contracts BVIN P Development Less than one year

Municipal (3YCP)

View of Budget Finances P Discovery Less than one year

Municipal (3YCP)

View of Public Safety SPVMSIM P Discovery 1-3 years Municipal

View of OMBI performance indicators** SPO F Development Less than one


Online Right of Initiative(e-petition)

City Clerk's Office S Discovery 1-3 years Municipal

Request to Access Documents Online

City Clerk's Office F Discovery Over 3 years Municipal


* Details on following pages** OMBI: Ontario Municipal Benchmarking Initiative

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Democratic LifeOpen Data 43

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Open DataVector of Transparency

4



GovernanceReformulation of open data policy

ToolsDeploy new evolution of open data portal

Automate data retrieval to simplify release of open data

Develop program application interfaces (APIs)

Adding ValueCreating different tools to display:

● Financial data● Public safety information

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View of Montréal

Tools for displaying information on municipal government:

● Contracts

● Budgets

● Public Safety

● Performance Indicators

4

Example of financial data display tool─New York City

Less than one year



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6. Digital Public Services

ACTIVITIES

Provide maximum number of services through a multitude of digital channels

Get residents involved in developing services and in creating opportunities for all of them to get acquainted with their use

GoalsProvide 24/7 access to municipal services on multiple platforms

4

Digital delivery of services to residents is inadequate

Context

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● Multiple platforms, mobile-first

● Emphasis on personalization

● Simplifying user experience

● Maximizing number of services

● Developing payment functionalities

● Supporting citizens in their use of services (i.e., in libraries)

4

Digital Services Available and Accessible to All

Services

Enhanced 311TaxesPermitsInfo-CollectInfo-SnowInfo-TowingEtc.

Appropriation

Payment Online and mobile

Digital citizenship and literacy initiatives

Multiple PlatformsMobileWeb

VoiceCounter Service Points

Digital Identifier


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6. Digital Public Services4

Open Data Architecture Urban Mobility


Project Phase



New architecture and design (portal)

Service des communications

STIS Discovery 1-3 years Municipal

(3YCP)

Enhanced 311 serviceService de concertation des

arrondissementsSTI


Info-CollectService de concertation des

arrondissementsBVIN

P Discovery Less than one year Municipal

City Court Online STI F Discovery 1-3 years Municipal (3YCP)

Online OPUS Recharge STM F Test Less than one

year Parapublic

Info-Snow─Phase 2Service de concertation des

arrondissementsSTI

S Test Less than one year

Municipal (3YCP)

Info-TowingService de concertation des

arrondissementsSTI

S Discovery Less than one year

Municipal (3YCP)

Direct Services to Citizens 48

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Project Phase


and Structural Elements

Timetable Financing

Pedestrian Information Terminals

Service des infrastructures, de la

voirie et des transportsS Discovery 1-3 years Municipal

(3YCP)

Addition of Digital Services

Service des communications


(3YCP)

Online/Mobile Payment Functionalities

Services des communications


(3YCP)

Digital Citizen IdentityService des

communicationsSTI

S Discovery Over 3 yearsMunicipal (3YCP)

Parapublic

Digital Citizenship and Literacy Initiatives Service de la culture S Discovery 1-3 years Municipal

Provincial

4

Way of LifeDirect Services to Citizens 49

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Overhaul of City Portal and Addition of Digital Services

Flagship Projects:

● Info-Collect

● Online OPUS Recharge

● Info-Snow Phase 2

● Info-Towing

● New Portal Architecture and Design

● Enhanced 311 Service

● Municipal Court Online

4

50

New Request Recent

My Favourites

My Requests


Tweets Profile



IMPLEMENTATIONAND FOLLOW-UP

5

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BVIN Site andCOLLABORATIVE PLATFORM

5

● Ongoing monitoring of Smart and Digital City Action Plan:

○ Project cards○ Progress

● Collaborative Ecosystem for each project:

○ Open Innovation○ Civic Participation

Shared with

Less than one year─Summer 2015Project phase: Development 52

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Performance indicatorsINITIATIVE

5

Step 2:Establishment of baseline

Step 3:Setting goals

Constant support in the formulation of performance indicators from an independent organization

Step 4:Development of measuring and monitoring tools

Step 1:Design of performance indicators

Step 5:Assessing and communicating results

● Performance indicators will be proposed for each focus area and structural element of the strategic plan to assess Montréal’s performance as a smart and digital city

● Furthermore, each project included in the 2015-2017 Action Plan will be assigned its own performance indicators and objectives

Focus Areas─Structural Elements─Projects

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THE BVIN’SRoles and Resources

5

● Mobilize key players, including city workers, in strategy development and implementation

● Promote, support and/or facilitate deployment of projects resulting from the 2015-2017 Action Plan

● Contribute to development of new key skills needed to implement the 2014-2017 Montréal Smart and Digital City Strategy

● Maintain dashboard of performance indicators on key focus areas/structural elements, progress and implementation of selected projects; produce an assessment

Roles and Responsibilities

Person Years

Budget 2015 Supplement Needed Total

Open Data 1 2 3

Telecommunications - 3 3

Miscellaneous 2 4 6

Total 3 9 12

Required Resources

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APPENDICES

GLOSSARY

ACCELERATOR: Generally, a for-profit business operated by venture capital investors to generate returns on investments in client firms. Accelerators provide a range of services to businesses at the start of their growth, including financial support, advice on business, office space, development and additional services provided through partner organizations. Source: Adapted from the Canada National Research CouncilAPI: Interface containing functions required for application development. Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue françaiseCMM: Communauté métropolitaine de Montréal.CO-DESIGN: Process of developping a typically innovative product or service involving the final user. Source: Adapted from wikipedia.org.FAB-LAB: A fab lab (from “fabrication laboratory”) is a site in which members of the public can use a host of tools, such as computer-controlled machine tools, to design and produce objects. Source: Adapted from wikipedia.orgDIGITAL DIVIDE: The digital divide is associated, in particular, with growing inequality of access to computing technology and the Internet, as well as disparity of income level, geographic location and ethnicity. Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue françaiseINCUBATOR: Generally, an NPO that provides services similar to those of an accelerator, but tends to spend more time on the businesses. An incubator provides a broader range of services in terms of facilities and coaching services. Incubators are often sponsored by universities, colleges and economic development agencies. Source: Adapted from the Canada National Research CouncilINTERMODAL: Movement of passengers or freight involving different successive modes of transportationSource: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue françaiseINTEROPERABLE: Ability of heterogeneous computer systems to work together, through the use of shared languages and protocols and to provide reciprocal access to their resources. Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue françaiseLAST MILE: Set of agents, operations and associated equipment used for a telecom network’s final distribution segments. Source: Adapted from wikipedia.orgLITERACY (digital): Set of knowledge in reading and writing (or, by extention, in computing) enabling a person to function in society.Source: Adapted from the Grand dictionnaire terminologique of the Office québécois de la langue française..LIVING LAB: Innovative site for developing projects, products and services with respect to specific problems. Its distinctive approach is to employ a co-creation process involving end users in experiments under actual conditions, supported by an ecosystem of public-private-citizen partnerships. Source: Adapted from the Livre blanc des Living Labs: Qu’est-ce qu’un Living Lab ? (Umvelt Service Design and Montréal InVivo).PROTOTYPING: Process of producing a prototype. This prototype is an incomplete and unfinished model that could be the final item or product. Source: wikipedia.org.ULTRA HIGH-SPEED: Very fast Internet usually carried on fibre-optic lines.WIFI: Connects various devices (computer, router, smart phone, Internet decoder, etc.) within a computer network to permit transmission of data between them. Source: Adapted from wikipedia.org.

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DescriptionPROJECT PHASES

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Development Test Deployment

Diagnosis and Design Phase

Analyze context (deficiencies, needs, expectations) and define problem

Clarify project’s intention and formulate working hypotheses

Set precise objectives and success indicators

Define framework and strategy of action (necessary resources, partners to mobilize, techniques and activities to promote, budget, schedule)

Discovery

Final Test and Tweak Phase

Produce quasi-final version of project

Test with target audiences and under actual conditions

Make necessary corrections before deployment

Public Launch

Make project, product and service available to public

Constantly monitor, assess and tweak as necessary

Provide feedback to all involved on their participation and their impact of their commitment and participation

Startup and Experimentation

Mobilize actors and partners

Complete financial packages

Develop and test different options concerning each aspect of the project

Evaluate and readjust

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Action Plan 2015-2017, Montréal - Smart and digital city

Government & Nonprofit

Transcript of Action Plan 2015-2017, Montréal - Smart and digital city