Acte KDS Survey Results 2010
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Transcript of Acte KDS Survey Results 2010
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BUSINESS TRAVEL: RECOVERY WILL BE SLOW, BUT CSR COMMITMENT HOLDS FIRM9 February 2010
ACTE – KDS Annual Study
Chris Crowley ACTE President Elect – BCD
Stanislas Berteloot – KDS Marketing Director
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• 317 procurement and business travel executives
• 58% are procurement or travel executives (my replies refer to my company's policy)
• 22% UK, 35.6% France, 11.4% United States
• 27% take over 30 trips a year; 21% take 1-5 trips
• 33% work in organizations of over 10,000 employees
DEMOGRAPHICS
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KEY FINDINGS 1/2
Methodology:
• Online survey of 317 procurement and business travel
executives around the world
• Conducted: Dec 2009 and Jan 2010
A global sample with respondents based in locations as
diverse as Africa, Asia, Scandinavia and South America.
However, the largest are France (36%), UK (22%),
United States (11%) and Germany (10%).
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Fr
UK
U.S.Ger.
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+ 30
1 to 5
10 to 20
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KEY FINDINGS 2/2• The majority (61%) saw business travel cut in 2009.
• 3/4 expect to travel only the same amount in 2010, or even less (51%: travel unchanged; 21%: fewer trips).
• Cost-cutting is employers’ top business travel priority.
• Supporting environmental sustainability is a corporate concern, for the majority (46%).
• A growing number of travel departments report to senior management on business travel carbon emissions: only 55% said this was not the case, versus 61% the previous year.
• Helping to unite the goals of CSR and travel cost-control, 35% of those with online travel booking tools say these now offer ways to monitor and reduce carbon emissions.
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TRAVEL CUTS IN 2009
switched from air to rail
42%
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TRAVEL CUTS IN 2009
26%
21% chose to travel less
say bosses don’t setexample in cost-cutting
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TRAVEL CUTS IN 2009
54% France
72.5% UK
say bosses seta good costexample
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TRAVEL CUTS IN 2009
• Cost control impacted modes of travel: 42% say they switched from short-haul flights to long-distance rail in order to save money. • 40% traveled less in response to company policies.• 64% said top management sets a good example in cost-
control.• No travel reductions for 19% in 2009.
Survey’s findings predict slow return to economic growth: only 27% expect their travel to increase, most say
little or no improvement in 2010.
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BUT CSR REMAINS A PRIORITY
may change travel choicesbecause of ‘travel guilt’
46%
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Yes
No
Yes
46%
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Guilt: the most commented question
« It's not about "guilt." It's about consciousness. »(UK, Large Org, Traveler)
« I work for an American company and I think they have a long way to go on this subject. »(UK, Large Org, Procurement)
« CSR is the last thing a company worries about in times of financial crisis. »(France, Mid Org, Traveler)
« Some do, but unfortunately most don't and will only change if the policy mandates it. »(UK, Large Org, TM)
« I work for a US Company and unfortunately they do not generally have the same views as we do in the UK, and policy is driven from US, so this is difficult for us. »(UK, Large Org, Procurement)
BUT CSR REMAINS A PRIORITY
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BUT CSR REMAINS A PRIORITY
49% France
70% UK
A Corporate Social Responsibility charter?
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BUT CSR REMAINS A PRIORITY
• 58% say their company has a CSR charter, and 57% say their organization would not lessen their commitment to CSR as a result of the financial crisis.
• 47.1% think feelings of guilt about the environmental impact of their trips might make business travelers change their travel choices.
Travel guilt increase: 41% in 2008, 42% in 2009
Despite focus on costs, organizations have stuck to their
commitment to CSR in the recession
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Fr: 61.3% Yes
UK: 56% Yes
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No
Yes
Don’t know
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say their company prefers to do business with travel suppliers who are complying with a sustainable development charter
18% would like it to be the case
41% UK
BUT CSR REMAINS A PRIORITY
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Yes
No
Ownchoice
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Could bemore active
Doing theright thing
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STRATEGIC PRIORITIES