Across Inc.New Websites Project Charter

Prepared by: J. Patrick ReirdonDate: 6/19/2009

1) Executive SummaryProject Proposal: New Websites Project for Across.com and SwiftAll.com-

Strategy Action Take Across products to where

the customers are already shopping online.

Redesign Across.com product website with integration to Commerce Hub & HomeDepot.com

Bring customers to SwiftAll.com with a multi-channel marketing strategy.

Relaunch SwiftAll.com. Auto-submit to marketplaces like Amazon.com and E-Bay.com. Add Google PPC.

Improve customer shopping experience on Across.com and SwiftAll.com.

Incorporate 3rd party security and business reputation verification. Select web host with rich media and advanced shopping functionality.

Decrease expenses, increase efficiency through 3rd party vendor alliances.

Select web host with Content Management System, Product Registration.

Preliminary Project Budget 12 Month Project Total: $137,535 Capital Expenditure Costs = $61,800 (See Section 4, p. 13, for detailed budget)

Other Expenses and Fees = $75,735o Other Expenses and Fees Includes E-Comm. Proj. Mgr consulting fee =

$34,560 for 12 months

Preliminary Project Schedule 12 Month Project ScheduleA summary of important project dates is listed below: (See Section 5, p. 14, for detailed schedule)

Summary of High Level WBS | Milestones | Deliverables7/1/2009 Project Start - Across.com- Review vendor options7/31/2009 Across.com - Sign agreements9/15/2009 HomeDepot.com Go Live11/5/2009 Across.com Go Live1/7/2009 Across.com Web store Sales Go Live2/1/2010 SwiftAll.com /Google PPC Go Live2/4/2010 SwiftAll.com Go Live3/4/2010 SwiftAll.com /Amazon Go Live3/4/2010 SwiftAll.com /Amazon Go Live3/15/2010 HomeDepot.com auto data connection (EDI)4/1/2010 SwiftAll.com /E-bay Go Live5/1/2010 Across.com /Commerce Hub go live

Resource ProjectionsNew Websites Project will require 3rd party SAS vendors, a consulting E-Commerce Project Mgr. and work by Across- Product Manager, Customer Service and Online Sales Administrator.

Deliverables1. A new Across.com; designed with attention to appearance, superior customer shopping

experience and SEO; integrated with Commerce Hub and HomeDepot.com.2. A new SwiftAll.com; designed with attention to appearance, superior customer shopping

experience and SEO; integrated and auto-submitting to Amazon.com and E-Bay.com. Security and business reputation verification seals.

3. With Google Analytics for web reporting & ConstantContact.com for Mail List Mgt.

2

AcrossOrder Process- MS Navision

Across.comPhase IAdd Sales ModulePhase II

SwiftAll.comPhase II

HomeDepot.comPhase I – ManualAuto Data Connection (EDI)Phase III

Commerce HubPhase IV

Google PPCPhase III

Amazon.comPhase III

Pre-Phase IActive Now

Manual ConnectionPhase I & Phase IIAuto Data Connection (EDI)Phase III

E-Bay.comPhase IV

Opt. 1

Opt. 2

Year 2 Project Opportunities: 1. SwiftAll.com integration to Buy.com.2. SwiftAll.com submit to comparison Search Engines3. B2C E-Newsletter4. SwiftAll.com Affiliate program5. Product centered videos6. Syndicated Customer Reviews

Project Timeline: Phase I – 7/1/2009 – 9/30/2009 Phase II – 10/1/2009 – 12/31/2009 Phase III – 1/1/2010 – 3/30/2010 Phase IV – 4/1/2010 – 6/30/2010

Across America New Websites Project

Visual Timeline

3

SWOT Matrix Analysis for Across.com and SwiftAll.comStrengths Weaknesses1. Company Size- Can act quickly 1. Company Size - reduced resources capabilitybe nimble 2. Security, Trust and credibility2. Product Quality 3. Poor Shopping Experience - Website is broken3. Cust Service limited marketing channel abilities

4. Little brand awareness.5. No web traffic

Opportunities SO Strategies     WO Strategies        1. Google Website 1. Use Website Optimizer to test; 1. Use Website Optimizer to test;  Optimizer is Free make changes, "Fail Fast, Fail Often" make changes, "Fail Fast, Fail Often" (W1,O1)  

(S1,O1)  2. 3rd Party Vendors   2. Add McAfee and BBB Seals  offer security and 2. Deliver resources to to improve security and reputation image  reputation verification seals retailers to help them sell Increase trust (W2,O2)  

Revo products- data, images  3. Direct sales Integration cust reviews etc. 3. Go to where the customers are already shopping  w/ Commerce Hub (S1,S3,O3) w/ web store software capable of integrating to  and HomeDepot.com   Commerce Hub & HomeDepot.com (W1,W3,O3)

   4. Direct sales integration   4. Bring the customers to us  w/ Amazon, E-Bay and   w/ web store software capable of integrating  Buy.com   Amazon, E-Bay & Buy.com (W1,W3,W5,O4)

   5. Google PPC   5. Implement Google PPC Campaign (W4,W5,O5)

  against Landing Pages     

Threats ST Strategies WT Strategies     

1. E-Commerce sales 1. Match Free Shipping 1. Go to where the customers are already shopping  going more to larger for Orders > $500 w/ web store software capable of integrating to  E-Retailers (S2,T2) Commerce Hub & HomeDepot.com (W1,W3,T1,T4)

   2. Security stores 1. Match 30 day  Free shipping- Money back Guarantee  orders over $500 (S2,T3)                  

3. Security stores-Money back guarantee * Limitations -

This analysis is for websites only, not the whole company.4. Top 500 E-Retailers focus SWOT analysis is only one of several Strategic analysis tools available.on superior shopping Multiple tools should be used for a full analysis.experience and superior Cust Service.

4

2) Project Scope StatementProblem Statement | Business Case1. Across currently has a product branding website at Across.com and a web store at SwiftAll.com. The website was developed by a 3rd party vendor with little attention to consumer usability or Search Engine Optimization. The web store uses a 3rd party e-commerce platform called Able Commerce. While the Able Commerce package is capable of more functionality than SwiftAll.com is currently using; Able Commerce will not meet the long term growth needs for Across due to functionality limitations associated with multi-channel marketing to Amazon.com, Overstock.com and the comparison shopping sites like Shopping.com and Shopzilla.com.

2. Another problem is the perception of a lack of security or business reputation verification. From the domain registration to the About Us page, there is an inadequate connection made between the retailer contact information and Across.com- it is not possible to determine “Who is Across?” “Will they stand behind their products?”

Consumers want to know you are legitimate, and beyond that; consumers want to know that you stand behind your warranty and promises regarding returns and exchanges. These add up to a choice of trust in Across that the consumer must decide upon at the moment of purchase. Currently, there is very little on Across.com that inspires trust, or a sense of security for the website or the dependability of the products. There are no security seals nor are there any 3rd party business reputation seals. Security seals and business reputation seals increase sales. Over 71% of online shoppers look specifically for third party seals of approval when they visit a website - Consumer Reports

One webmaster reports, “I just recommended getting the bbb seal to a client after watching conversions rates increase by nearly 2% sitewide. Tracked conversions on that particular site for a year, and within 3 days of adding the seal noticed the increase in conversion rates. Average conversion rates were 3.32 percent before the addition of the seal, (from search engines) and 4.01 percent from PPC campaigns before the addition of the seal.” (http://www.webmasterworld.com/forum22/471.htm)

There is insufficient information identifying who is Across- who owns it, who runs it. There are no customer reviews. There are no websites, of value, linking to Across.com that appear in Google.com and very few in Yahoo.com and none in MS Live.com

3. Across can increase revenue through submission of its product lines to supplier-direct marketing channels like Commerce Hub and direct sales integrations with companies like HomeDepot.com. A 3rd party E-Commerce hosting provider can provide the central location to exchange data and orders with Across order fulfillment systems.

5

Across can increase revenue by offering additional functionality found at many web sites today. Web store shoppers have learned to expect increased functionality like 360 degree product views, advanced sorting and filtering, customer reviews and online video.

According to Nikki Baird of research firm RSR Research, “The online retailers that just count on being the lowest priced provider aren’t going to be around for the long term. The ones that survive and grow will be ones that run a very efficient operation and give consumers the best Customer Service and shopping experience.” (Internet Retailer, June 2009)

According to Online Marketing firm MarketingSherpa.com, 58% of web shoppers prefer customer reviews. (http://www.marketingsherpa.com/exs/Ecom07Summ.pdf)

In summary, Across can increase revenue by using a 3rd party e-commerce platform provider offering access to multiple marketing channels and shopping features such as multiple payment providers, 360 degree views, gifting and wish list functionality. Across can increase revenue on Across.com by concentrating on online marketing strategy- SEO, E-Newsletters and content development. Across can decrease development and administration expenses by transferring responsibility for the website functionality to the website/e-commerce hosting provider.

Project DescriptionModern internet websites showcase complex product presentations with 360 degree views and product videos. Customers want and expect secure websites with customer reviews and testimonials.

Across.com will increase revenue due to an improved shopping experience, improved security verification and automatic submission to supplier-direct shopping networks like Commerce Hub.

To achieve the desired performance goals, E-Commerce Project Manager, Information Services (IS) and Customer Services departments will coordinate to identify required application features.

Primary application feature list will be supplied by the chosen third party e-commerce store. Product Managers will provide initial and ongoing support for product selection; Sales Administrator will provide support for managing the sales process. E-Commerce Project Manager and IS will supply initial and ongoing technical support for the back end feeds associated with product upload, order downloads and shipping information upload to third party hosted e-commerce store.

6

Project scope will include creation of a hosted E-Commerce store branded for Across.com, training for Customer Service employees to manage the store and programming by a contractor for the back end feeds which supply the “real-time” data.

Strategic Objectives Take Across products to where the customers already are

shopping - Increase offline and online volume of sales of Across products among retail partners by improving electronic delivery of resource aids to shopping.

Bring customers to SwiftAll.com with a multi-channel marketing strategy – Re-launch SwiftAll.com. Auto-submit to online marketplaces like Amazon.com, E-Bay.com and Buy.com. Add a Google PPC campaign to bring in targeted consumers.

Improve customer shopping experience on Across websites - Increase volume of sales on Across websites by improving the customer shopping experience, improving the security image through 3rd party verification and adding additional marketing/sales channels.

Decrease expenses through 3rd party vendor alliances- Decrease expenses associated with maintaining a product website and web store by automating data exchanges and transferring responsibility for store functionality support to 3rd party E-Commerce host.

Project Goals & Objectives Implement third party hosted product website and e-commerce store

for www.Across.com. Create themed store identity with checkout to identify the store as

Across.com and to facilitate future direct sales for returning customers. Implement feeds between store and Across.com backend servers for

product inventory, order processing and shipping info to create real-time data synchronization.

Create themed store identity with checkout to identify the store as SwiftAll.com and to facilitate future direct sales for returning customers.

Provide capability for multi-channel marketing through submission functionality to supplier-direct networks and direct sales through large online retailers and submission to Amazon.com and E-Bay.com.

Initiate and manage a Google PPC campaign for SwiftAll.com Provide administrative training for store admin personnel.

Project ScopeEssential Scope Requirements:Take Across products where the customers already are shopping - Increase offline and online volume of sales of Across products among retail partners through direct sales integrations and improving electronic delivery of resource aids to shopping.

7

Optimization methods include:

Creation and implementation of new website/web store for Across.com, with attention to appearance, usability and SEO.

Configuration and submission of sales feeds to supplier-direct sales channels like Commerce Hub and direct sales integrations with retail partners like HomeDepot.com.

Addition of data feeds to distribute product data and images. Web Analytic analysis using Google Analytics and Website Optimizer.

Bring customers to SwifttAll.com with a multi-channel marketing strategy – Re-launch SwiftAll.com. Auto-submit to online marketplaces like Amazon.com, E-Bay.com and Buy.com. Add a Google PPC campaign.

Optimization methods include:

Implement new web store for SwiftAll.com, with attention to appearance, usability and SEO.

Configure and auto-submit data feeds to Amazon.com, E-Bay.com and Buy.com.

Addition of data feed to synchronize product data and orders to MS Navision at Revo corporate headquarters.

Creation and implementation of Google PPC ad campaign. Creation and distribution of E-Newsletter using ConstantContact.com. Web Analytic analysis using Google Analytics and Website Optimizer.

Improve customer shopping experience on Across websites - Increase volume of sales by improving the customer shopping experience, improving security and business reputation verification and adding additional marketing/sales channels.

Optimization methods include:

Addition of shopping functionality such as 360 degree product views, product video integration, retailer locator, gifting and wish lists, customer reviews, testimonials, advanced filtering and sorting functionality etc.

Addition of Server security seals from McAfee, TrustGuard or TrustWave. Add business reputation seals from organizations like the Better Business Bureau or Bizrate.com.

Add corporate contact info and make the connection “personal” between the website and the people at Across behind the website.

Secondary Scope Expectations:

8

Decrease expenses through 3rd party vendor alliances - Decrease expenses associated with maintaining and developing a web site and web store by transferring responsibility for website/web store functionality to 3rd party E-Commerce host.

Optimization methods include:

Selection of E-Commerce hosting provider will offer a Content Management System (CMS) allowing non-technical personnel to assist with website development.

Selection of E-Commerce hosting provider will be limited to only providers passing PCI compliance certification.

Across will keep credit card data only on the hosted store within the PCI compliant systems.

Across will NOT download credit card data to our internal computer systems.

Additional Scope Opportunities:Decrease expenses associated with administration of web store by automating the data exchange between web store and Across back end systems.

Optimization methods include:

Create a feed to download orders from e-commerce store to Across with “real-time” order data.

Create a data feed to upload shipping and order status information from Across to e-commerce store with “real-time” tracking data.

Additional reporting functionality will be available with the built in reporting software that comes with the e-commerce store. Integration with Google Analytics or other 3rd party analytics program will provide conversion data and other web statistics.

Reduce legal exposure by using a 3rd party E-Commerce hosting provider to supply store hosting, checkout and other functionality.

Optimization methods include:

Contract between Across and third party E-Commerce hosting provider will be carefully screened by Across Legal representatives to indemnify Across for any lawsuits arising from the use of store functionality.

Across will carefully follow any internal rules and policies regarding the submission of content to new hosted web store, i.e. images and text.

Scope Exclusions:

9

The new product website and web store and sales checkout process for Across.com sales will replace the current websites.

Project does not include:1. SwiftAll.com integration to Buy.com.2. SwiftAll.com submit to comparison Search Engines3. B2C E-Newsletter4. SwiftAll.com Affiliate program5. Product centered videos6. Syndicated Customer Reviews

No reporting functionality will be provided beyond the existing functionality in the third party hosted e-commerce store, Google Analytics and IBP software (if purchased.)

AssumptionsCompletion of new websites for Across depends upon:

Availability of internal resources from both the IS department and Customer Services department.

Availability of sufficient cash resources to pay for the creative web store theme, initial configuration costs and ongoing monthly fees.

Implementation of integrated backend data feeds between e-commerce store and Across servers.

Availability of technical assistance by e-commerce vendor for setup and configuration of the e-commerce store, all relevant store profiles, and backend data feeds.

Availability of product inventory to supply e-commerce store with inventory.

ConstraintsProject start date is constrained by:

Availability of IS department, Customer Services and vendor resources. Timely availability of cash funds for vendor fees related to setup and

configuration. Ability and skills of IS department to program backend data feeds. Ongoing availability of Customer Service personnel to manage and

administer e-commerce store.

Dependencies

10

Successful completion of setup and configuration of e-commerce store depends on:

Sufficient, timely allocation of financial and internal Across resources to work on project.

Sufficient, timely progress of data feeds with an initial emphasis on the product inventory upload feed.

Sufficient vendor support for setup and configuration and technical programming assistance with backend data feeds.

Onsite network access at Across corporate offices for E-Commerce Project Manager

3) Environmental FactorsEnvironmental Factors

Internal Across resources are not working exclusively on this project. Across resources will be dividing their time between this project and their regular activities.

E-Commerce environment changed in 2008 to reflect a greater concentration of sales among the top 100 E-Commerce web stores. It is theorized that web consumers are responding to web stores that offer a superior customer service and shopping experience. (Internet Retailer, June 2009, p. 37)

Top 500 web merchants report they intend to spend more in 2009 on increased Marketing (59.8%), customer reviews and social features (51.1%), site redesign (46.7%), better site search (40.2%) and streamlined navigation (31.5%). (Internet Retailer, June 2009, p. 60)

Free Shipping is the most popular Unique Selling Proposition on 5 out of 15 web stores in the top 20 results on a search of the keywords “security camera.”

o http://www.surveillance-video.com/ o http://www.skywaysecurity.com/ o http://www.closeoutcctv.com/ o http://www.supercircuits.com/ o http://www.2mcctv.com/

3rd party security and business reputation verification. Of 15 web stores in the top 20 results on a search of the keywords “security camera”; 10 web stores (66%) have business reputation verification seals like the Better Business Bureau seal; 11 web stores (73%) have security seals, with McAfee the most common (4).

Impacted Systems Inventory System – Selling products through multiple channels

simultaneously will present a challenge for inventory management

11

Order Processing System - Outsourced web stores and direct-sales integrations like with HomeDepot.com will feed into MS Navision.

Shipping System – Web stores and direct sales integrations will adapt to shipping options of MS Navision order fulfillment system.

Risks Risk is minor to inventory system. Product demand planning and

warehouse inventory system is well established. Risk is moderate to order processing system as failures with the data

feeds could affect processing ability of order processing system as a whole. Failures in loading order data could negatively affect order processing for all web orders.

Risk is minor for the use of third party hosted e-commerce store with customer configurable software. Vendor will assume maintenance of store software. A small risk exists because Across will depend upon vendor for store functionality.

Risk is high for the integration of backend data feeds between vendor e-commerce software and Across servers. A failure in the data feeds could affect order processing beyond the scope of Across.com. This risk will be mitigated through the extensive use of error handling for graceful failure processes.

12

4) Preliminary 12 Month Project BudgetCapital Expenditures (Item Descriptions) Low Range High RangeAcross.com-Graphic themed website $15,000 $20,000E-Commerce module – (depends on features) $8,000 $12,000SwiftAll.com-Graphic themed website $8,000 $10,000

Commerce Hub $1,500HomeDepot.com (similar to Commerce Hub) $1,5006 weeks Custom Soft. Program – Data Feeds $16,800

Capital Expenditures Project Subtotal- $61,800Other Expenses (Item Descriptions)   Monthly YearE-Commerce Project Mgr. fee $2,880 $34,560Google PPC campaign $30,000SwiftAll.com hosting fee (add 1% of Gross) $850 $5,100Across.com Webhosting fee $100 $1,200Security Seals and Business Reputation Seals $2,800IBP Online Marketing Software $250ConstantContact.com Email SAS $75 $900Commerce Hub (add $.50 per transaction) $50 $100HomeDepot.com (similar to Commerce Hub) $50 $450LiveChat website chat SAS $375

Other Expenses Project Subtotal- $75,735

3Q09 4Q09 1Q10 2Q10  Project Total

$30,915 $28,090 $31,065 $47,465 $137,535

Across.com and SwiftALL.com- initial setup costs will vary between Low Range and High Range. Project Total cost was calculated based upon High Range values. Commerce Hub and Home Depot.com have a per transaction fee.

New web stores will require custom programming for data feeds. Amount was estimated at 240 hours for $70 an hour.

E-Commerce Project Manager fee is calculated at $72 an hour for 10 hours a week. E-Commerce PM will work onsite one day a week except in weeks with a holiday.

Project Costs are loaded slightly on the back end, with deliverables in each Quarter.

Some of these “Other Expenses” can be removed, but all are important and will contribute to the success of the project.

13

5) Preliminary Project ScheduleMajor milestones, deliverables and target dates for delivery.

High Level WBS | Milestones | Deliverables7/1/2009 Project Start - Across.com- Review vendor options7/8/2009 Preliminary Scope Plan7/15/2009 ConstantContact.com Email SAS7/31/2009 Across.com, HomeDepot.com - Sign agreements8/3/2009 Across.com- Begin Graphic template8/3/2009 SwiftAll.com- Keyword Analysis8/3/2009 HomeDepot.com config for manual order capture process8/15/2009 Begin Web Store Configuration8/31/2009 Across.com- Product Manager Training9/1/2009 Across.com- Product Manager Add products9/15/2009 HomeDepot.com Go Live9/15/2009 Google Analytics 9/15/2009 IBP marketing software10/1/2009 Across.com- Begin SEO10/1/2009 SwiftAll.com- Review vendor options10/15/2009 Across.com- Administrative Personnel Training 10/15/2009 Across.com- Sales Admin test 10/15/2009 Across.com- Cust Service test 10/15/2009 Across.com- Security seals setup10/30/2009 SwiftAll.com- Sign agreements11/2/2009 Begin SwiftAll.com Configuration11/2/2009 Begin Across.com sales module Configuration11/4/2009 Across.com- configuration completed11/4/2009 Across.com- System Testing Completed11/5/2009 Across.com Go Live11/30/2009 Across.com Web store Sales Admin test11/30/2009 Across.com Web store Cust Service test12/10/2009 SwiftAll.com- Product Manager Training12/10/2009 SwiftAll.com- Administrative Personnel Training12/16/2009 Across.com- Data Feed Script Tested and Completed 1/1/2010 SwiftAll.com add products1/7/2010 Across.com Web store Sales Go Live1/15/2010 SwiftAll.com Landing Pages1/15/2010 SwiftAll.com Sales Admin test1/15/2010 SwiftAll.com Security seals setup1/15/2010 SwiftAll.com/Google PPC Configuration2/1/2010 Data Feed Script Tested and Completed 2/1/2010 SwiftAll.com- System Testing Completed2/1/2010 SwiftAll.com/Amazon Configuration2/1/2010 SwiftAll.com Google PPC $4K

14

2/4/2010 SwiftAll.com Go Live2/15/2010 Across.com/Commerce Hub Configuration3/1/2010 SwiftAll.com/E-bay Configuration3/1/2010 SwiftAll.com Google PPC $4K3/4/2010 SwiftAll.com/Amazon Go Live3/15/2010 HomeDepot.com auto data connection (EDI)4/1/2010 SwiftAll.com/E-bay Go Live4/1/2010 SwiftAll.com/Google PPC $6K5/1/2010 SwiftAll.com/Google PPC $6K5/1/2010 Across.com/Commerce Hub Go Live6/1/2010 SwiftAll.com/Google PPC $10K

15

6) Resource ProjectionsPlease identify at a high level the roles needed for each of the phases noted below and indicate the projected amount of time needed.Core Team Roles (Please reference Roles & Responsibility Matrix for a list of roles.)Business Customer ServiceFunctional E-Commerce Project ManagerDevelopment 3rd Party VendorRoles | Stages Scoping Development Test Deploy Hrs.E-Comm Proj. Mgr. 40 380 40 20 480Sales Administrator 0 0 20 40 60Product Manager 10 80 20 4 114Customer Srv Rep 0 0 40 0 40        Total Hours: 694

E-Commerce Project Manager Role-The role of the E-Commerce Project Manager will be to accept responsibility for the success of the project, coordinate with internal employees, meet with external vendors and manage 3rd party relationships.

Below is a sample list of tasks and responsibilities E-Commerce Project Manager will perform-

Project Manager of New Websites Project. Report and meet with Across executives. Meet with 3rd party vendors Evaluate software as possible solutions to Across challenges. Negotiate contracts with 3rd party vendors. Create and configure accounts with 3rd party vendors. Assist 3rd party vendors with designing websites. Configure web store systems for online sales. Manage contractors for custom programming of data feeds. Provide training for internal personnel. Search Engine Optimization. Creation of SEO friendly content and online marketing landing pages. Link building program management using “Google approved” methods. Google Advertising Campaign Management. A/B Split Testing of website elements. Reporting of Web store performance. Mailing list management. Design, manage and deliver E-mail marketing messages. Design and configure transactional e-mail messages for web stores. Provide technical and online marketing consulting.

Product Manager Role-

16

The role of the Product Manager will be to accept responsibility for entering product data into the web store Content Management System CMS.

Below is a sample list of tasks and responsibilities Product Manager will perform-

Enter product data into the CMS of each web store Manage marketing message on product pages. Work with Sales Administrator to set product pricing.

Sales Administrator Role-The role of the Sales Administrator will be to accept responsibility for management or order capture results, ie. sales process.

Below is a sample list of tasks and responsibilities Product Manager will perform-

Monitor admin screens of web store CMS and provide necessary Customer Service.

Monitor order fulfillment and errors in order processing. Manual transfer of orders to MS Navision system in Project Phases I & II

with an automated data transfer process (EDI) to replace manual data transfer in Phases II & IV.

Alert E-Commerce Project Manager about unresolved errors in order capture process.

Work with Product Manager to set product pricing. Work with E-Commerce Project Manager to configure and monitor auto-

submission of Amazon.com product list and E-Bay auctions. Provide web store customer service for customer inquiries. Monitor and respond to LiveChat customer service requests (if

LiveChat software is purchased.)

7) Functional ReviewFunctional matters which may impact project scope, cost and/or quality.

1. Successful processing of inventory, orders and shipping information depends on the availability of a functioning internet connection for both inbound and outbound internet traffic at the Across facilities.

2. Successful processing of inventory, orders and shipping information depends on the availability of the Across MS Navision system configured to exchange order data and located at the Across facilities.

8) Technology ReviewTechnical matters which may impact project scope, cost and/or quality.

17

1. Backend integration will likely involve the use of XML database communication language. The store software will use PHP web pages. The vendor will support the store software.

2. XML data loads will interface with Across MS Navision system used for order fulfillment data.

9) Testing & Quality Assurance ReviewTesting or quality matters which may impact project scope, cost and/or quality.

1. Testing and quality assurance depends upon availability of Customer Service rep, E-Commerce Project Manager and Sales Administrator for web store user testing.

10) Charter ApprovalI have reviewed the information contained in this Project Charter and agree.

Charter Approval  Name of Sponsor         Date

Executive SponsorSponsor

11) Project AuthorizationThis section will be completed during the PMO project review and approval process.

Authorized Group  Name of Group Representative       Date

Customer ServiceInformation Services

18