Acquired disability
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Talk at UXPA 2014 London
Transcript of Acquired disability
UXPA 2014 London Acquired Disabilities 24th July 2014
Caleb Tang UX and Accessibility Consultant UXPA UK | Treasurer
Accessibility? Disability?
Reality
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1 billion and more people currently living with disability
2011 WHO World report on disability
USA
17%
UK
18%
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The 1 in 5 you mention did not seem to reflect people around me
Many people with disability do not consider themselves disabled
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Many people with disability do not consider themselves disabled
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Disability can be hidden
Many people with disability do not consider themselves disabled
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Disability can be hidden
Many uncomfortable to admit
Many people with disability do not consider themselves disabled
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Disability can be hidden
Many uncomfortable to admit
Many unaware about their condition
We all know
Disability is categorised by vision, hearing, motor, cognitive, speech etc
Blind people use screen readers, Deaf people understand sign language etc
We have tools, guidelines, policies and some design
patterns
We are doing great job… and should continue to challenge
ourselves
Accessibility? Disability?
Reality
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I wasn’t aware of this (accessibility) feature
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It’s good that they have these features, but it is still hard to use…
Only 17% of disabled people are born with their disability
Born vs. Acquired disability
Born • Comfortable with their
access methods (formal training)
• Expert and confident
Acquired • Experience loss of abilities
(stages of grief) • Have to learn alternative
access methods • May not able to learn or
use access methods up their potential
• May experience multiple challenges as a result of the loss
Acquired: Gradual vs. Sudden
Gradual • Unaware of the gradual
development of disability • Start preparing and
learning new ways to live • Trying to do as much as
possible while they can • Swing between “abled”
and “disabled”
Sudden • Takes longer to learn • Comparing to the mental
model during the abled days
• Frustrated, angry, lack of patience, feeling hopeless etc
Gradual: Aware vs. Unaware
Aware • May take action and
accept needs for their condition
• May prepare for their future (learn new skills)
Unaware • Would not associate
themselves with accessibility features
• May experience sudden loss when they aware
Denial
Anger
Bargain
Depress
Accept
Model of grief - Elisabeth Kübler-Ross
Denial
Anger
Bargain
Depress
Accept
I don’t believe this
Denial
Bargain
Depress
Accept
Why me? Not fair!! Anger
Denial
Depress
Accept
There may be way to turn this around
Anger
Bargain
Denial
Accept
I’m just a useless creature
Anger
Bargain
Depress
Denial I’m not disabled, I’m just doing things differently
Anger
Bargain
Depress
Accept
Where we place them
What we call them
How we present them
We should stop labelling accessibility.
Think Preference.
Accessibility is good design. Think accessible by default.
Think design to avoid barriers.
People acquire disabilities. And it is journey full of
challenges. Think design to impact.
Thank you.
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