Acme packet palladian
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Transcript of Acme packet palladian
Acme Pa cke t ’s
05/03/12 2
Customer Experience & Troubleshooting
Fraud Detection & Prevention
Voice/Video Operations
Acme Packet | www.acmepacket.com
Palladion Software Suite
Key Value Statements
Enhancing Customer Experience § Historical data and trends § Measure individual Quality
of Experience § Live search
Real-time trouble shooting § Root cause analysis with drill-
down capability § Configure alerts § Reporting
Providing efficient fraud detection § Real time analysis § Detects suspicious
behavior immediately § Self-learning
functionality § Adjusts over time § Unique approach
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Palladion Software Platform (Mediation Engine)
Fraud Detection & Prevention
Customer Experience & Troubleshooting
Palladion Deployment Architecture
PALLADION Agents (network probes) § Data retrieval § Preprocessing § Media Analysis
IMS Core
VoIP Carriers
SIP Peering
GMSC
P-‐CSCF I-‐CSCF
STP
SGW MGC
S-‐CSCF S-‐CSCF
HSS
Voice and Video Operations
Next GeneraHon Network
SS7
ResidenHal Users Business Users
SBC
SBC SS7 GW
SBC
PSTN Cloud
Mediation Engine § Historical Data § Traffic Analysis § System Management § Real-time processing § Correlation
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Target Future Architecture
PALLADION Agents (network probes) § Data retrieval § Preprocessing § Media Analysis
IMS Core
VoIP Carriers
SIP Peering
GMSC
P-‐CSCF I-‐CSCF
STP
SGW MGC
S-‐CSCF S-‐CSCF
HSS
Next GeneraHon Network
SS7
ResidenHal Users Business Users
SBC
SBC SS7 GW
SBC
PSTN Cloud
Mediation Engine § Historical Data § Traffic Analysis § System Management § Real-time processing § Correlation
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Acme Packet embedded Agents § Data retrieval § QoS reporHng § Event reporHng § FDP enforcement
Acme Packet | www.acmepacket.com 05/03/12
Palladion Software Platform (Mediation Engine)
Fraud Detection & Prevention
Customer Experience & Troubleshooting
Voice and Video Operations
Voice and Video Operations
VVO Target Users
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§ Aimed at the Network Operations Center (NOC) engineers managing SIP-based Session Delivery Networks
§ For general SDN network
management § Provides KPIs for calls, registered
devices, trunks, etc. § Provides aggregate info, but with drill-
down details § Helps detect issues before they are
reported customers
Acme Packet | www.acmepacket.com 05/03/12
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Voice & Video Operations
Easy to use
Extends exisHng tool chains without replacing them
Meet operaHons’ demands
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Monitor the network
Analyze and Communicate
Explore the network
Acme Packet | www.acmepacket.com 05/03/12
Customer Experience & Troubleshooting
CET Target Users
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§ Aimed at Support and TAC personnel of a SIP-based Session Delivery Network. § The personnel that handle specific
customer issues
§ For diagnosing and troubleshooting a particular customer’s issue § Allows searching and displaying all
activity by a particular customer § Details for IP Addresses, traces, etc. § Helps focus in on specific customer
issues
Acme Packet | www.acmepacket.com 05/03/12
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Customer Experience & Troubleshooting
Easy integraHon
Quick troubleshooHng
Customer experience centric
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Graphic indicators
History
Compact overview
Acme Packet | www.acmepacket.com 05/03/12
VVO and CET Feature Add-ons
VVO and CET Feature Add-Ons
Media Analysis § Voice & Video Quality
Extensibility § REST API, CDR, Apps
Additional Protocols § SIGTRAN, SS7, Diameter, ENUM,
Gateway Control
High Availability
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Fraud Detection & Prevention
PALLADION Fraud Prevention
Stops fraud as it happens
Agnostic to attack type
Near real-time
Self-learning
Scalable
Flexible light-weight deployment
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§ PALLADION monitors and reports to Fraud Prevention system.
§ Fraud Detection & Prevention learns behavioral patterns.
§ Fraud Detection & Prevention applies scores to calls and users.
§ If threshold is surpassed, user is blocked.
§ Calls are blocked by using APIs of existing network elements.
How it works
Monitoring
Behavioral analysis
Score assignment and threshold
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FDP Web-based GUI
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Thank you for your attention. For more information contact [email protected]