ACI Common Use IT Handbook

ACI World HeadquartersPO Box 161215 Geneva 15 AirportSwitzerland

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ACI COMMON USE IT SERVICESIMPLEMENTATION HANDBOOKFirst Edition 2007

The information contained in this publication is subject to constant review in light of changingrequirements and regulations. No subscriber or other reader should act on the basis of any suchinformation without referring to applicable laws and regulations and/or without taking appropriateprofessional advice. Although every effort has been made to ensure accuracy, Airports CouncilInternational (ACI) should not be held responsible for loss or damage caused by errors, omissions,misprints or misinterpretation of the contents hereof. Furthermore ACI expressly disclaims all and any liability to any person, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person in reliance on thecontents of this publication.

No part of the ACI Common Use IT Services Implementation Handbook may be reproduced, recast,reformatted or transmitted in any form by any means, electronic or mechanical, including photocopying,recording or any information storage and retrieval system, without prior written permission from:

Director, FacilitationAirports Council InternationalP.O. Box 161215 Geneva 15 - AirportSwitzerland

Copies of this publication are available from:

Publications DepartmentAirports Council InternationalP.O. Box 161215 Geneva 15 AirportSwitzerlandTel. +41 22 717 8585Fax. +41 22 717 8888Email: [email protected]: www.aci.aero

DISCLAIMER:

11 FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02

2 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03

3 COMMUNICATIONS INFRASTRUCTURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 043.1 CABLING INFRASTRUCTURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 043.2 NETWORKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 063.3 AIRPORT HUBS CONCEPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 083.4 WIRELESS DATA NETWORKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 083.5 RFID IN COMMON AREAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 093.6 TELECOMMUNICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.6.1 Distributed Antenna Systems for Airports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123.6.2 Trunk Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4 PASSENGER SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164.1 PASSENGER PROCESSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.1.1 Common Use Terminal Equipment (CUTE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164.1.2 Common Use Self Service (CUSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174.1.3 Common Use Passenger Processing (CUPPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194.1.4 Common Use Bag Drops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.2 BAGGAGE HANDLING SYSTEMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224.3 BAR CODED BOARDING PASSES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5 FLIGHT INFORMATION SYSTEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265.1 CENTRALISED AIRPORT DATA SYSTEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

5.1.1 Airport Operational Data Base (AODB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265.1.2 Flight Information Display Systems (FIDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

5.2 COMMON RESOURCE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6 SECURITY SYSTEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306.1 ELECTRONIC VIDEO SURVEILLANCE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306.2 ACCESS CONTROL AND BIOMETRICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6.2.1 Border Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316.2.2 Passenger Facilitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326.2.3 Security Access Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

6.3 PUBLIC VOICE ADDRESS SYSTEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366.4 ADDITIONAL SECURITY SYSTEMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

6.4.1 Automatic License Plate Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366.4.2 Human Behaviour Analysis for Video Surveillance Systems. . . . . . . . . . . . . . . . . . . . . . . 376.4.3 Voice Stress Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

7 ANNEXES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

8 ABBREVIATIONS INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

CONTENTS

32

22INTRODUCTIONAirports have always been common use environments, with their airfields shared equally on an as-needed basis by all users. One air carrier uses the airfield infrastructure, then clears the way for the next operator to efficiently use the same facility. In many cases, however, that common operatingphilosophy does not extend to facilities in the terminal building, even though the terminal can represent a significant financial investment, often equal to or greater than that of the airfield.

The ability to share facilities between users within a terminal requires many factors to be tightlysynchronised in terms of infrastructural, systems and logistical coordination. As airlines moved away frommanual processing and came to rely increasingly on access to individual reservations systems, the spacein terminal facilities became ever more difficult to share. The logistical considerations related to groundequipment staging, space assignments and other factors important to the ability to share space were notoverly difficult to solve. The most difficult item was the computerised link to the airlines own reservationssystem, which had become an essential requirement for passenger processing. The proprietaryequipment located at each of the passenger processing stations (curb-side, in-building check-in, at thegate) prevented those locations from being effectively used by air carriers other than the single companywhose equipment had been installed.

These constraints were major drivers in the move towards common use computer systems. In the early1980s, the International Air Transport Association (IATA) convened a group of technical experts, includingrepresentatives from both vendors and airlines, who promulgated Recommended Practice (RP) 1797,entitled Common Use Terminal Equipment. Originally introduced in 1984, RP 1797 laid the foundationfor standardised equipment to be installed in an airport terminal facility, allowing for the first time trulyshared environments.

Since then, Information Technology (IT) has increasingly become a key enabler of the common usephilosophy being adopted at airports to maximise capacity and reduce costs. Sharing IT infrastructureprovides airports, airlines, government agencies and other constituents with the opportunity to improveperformance in a cost-effective manner.

The days of duplicated/segregated rooms for technology platforms are fast disappearing. There is a strongdriving force towards universal shared infrastructures as stakeholders seek to obtain operational andfinancial benefits. Global airlines now expect levels of IT at airport terminals that will enable them toleverage their own systems for competitive advantage whilst also obtaining the benefits of sharedinfrastructure in terms of technology, standards and interfaces. This applies to multiple airports acrosstheir route network.

It is important that airports appreciate and understand these drivers. Airports and airlines share the sameobjectives i.e. to provide a cost effective and efficient operation and deliver a high-quality service to theircustomers. To achieve this, collaboration between stakeholders is essential and requires an atmosphere ofmutual trust in each others capabilities and commitment. Airports should do all possible to persuade theirmajor tenants that the initiative of a common airport architecture with shared IT infrastructure will bemutually beneficial. Obtaining the buy-in of key stakeholders from the outset is critical.

To assist with this process, this handbook provides an overview of the key multi and common usetechnologies being deployed at airports, together with the main technical and business reasons forimplementing such an infrastructure.

1 1FOREWORDDear ACI Members and World Business Partners,

ACI is proud to introduce this new Handbook on Common Use Information Technology Services. Airportsare increasingly relying on common use services within the terminal and airfield operations so as toreduce capacity congestion and increase efficiency, and this publication will provide excellent informationfor airport IT departments and management teams.

The handbook is an amalgamation of best industry practices taken from airports around the world. Itidentifies some of the key areas that must be considered in the development of common use IT servicesand provides Airport Operators with a high level overview of a number of Common Use InformationTechnology Services as well as the detailed technical descriptions contained in the annexes.

Common use IT systems at an airport are being used through all processes, from the back office tooperational systems. A robust, safe and secure IT infrastructure helps guarantee the efficiency andperformance of the airport operator as well as all the stakeholders operating at the airport. It is veryimportant that airport operators provide the best possible quality services to their tenants and passengersand it has been found that IT services are among some of the highest services in demand.

ACI would like to acknowledge the valuable contributions to this handbook from the members of the ACIAirport Information Technology Subcommittee as well as various other contributors and authors. As thereaders are well aware, this is a field that can evolve very rapidly, and ACI will provide future updates asdeemed necessary by our staff and the Subcommittee.

For more information or any questions concerning this publication, please contact Thomas Romig [email protected].

Robert J. Aaronson

Director General

ACI World PO Box 16

1215 Geneva 15 - AirportSwitzerland

Common Use IT Handbook Pricing: Hardcopy only - ACI Members 75 Non-members 150

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