ACI Airports and Persons with Disabilities

AIRPORTS COUNCIL INTERNATIONAL

AIRPORTS ampPERSONS WITHDISABILITIES

A Handbook forAirport Operators

4th Edition - 2003

AIRPORTS amp PERSONS WITH DISABIL IT IESAIRPORTS COUNCIL INTERNATIONAL


A Handbook for Airport Operators

4th Edition - 2003


FOREWORD

This handbook primarily addressed to airport operators is intended to enhance the accessibility of air travel topersons with disabilities

It contains four chapters aims and purposes definitions legal considerations and types of disability airportinfrastructure and architecture and operational and organisational measures This edition is based on thepreceding three editions of the handbook first published in 1980

The recommendations in this handbook are intended to help airports deal effectively with the needs of personswith disabilities when designing new facilities and improving existing ones ACI hopes that their implementationwill contribute significantly towards the goal of barrier-free airports

ACI wishes to thank all those involved in the preparation of this handbook and the preceding editions We wouldalso like to thank the airports which have sent us their own publications for passengers with disabilities Thesecontributions are greatly appreciated

David GamperDirector Facilitation and Technical Safety


1 AIMS AND PURPOSES OF THE HANDBOOK 1

11 Introduction 1

12 History of this handbook 1

13 Infrastructure and architectural measures 1

14 Wider accessibility considerations 2

15 Operational and organizational measures 2

16 References and guidance material 2

2 DEFINITIONS LEGAL CONSIDERATIONS TYPES OF DISABILITY 3

21 What is a person with disabilities 3

22 Legal requirements 3

23 Types of disability 4

24 IATA classification 6

3 AIRPORT INFRASTRUCTURE AND ARCHITECTURE 7

31 Basic anthropometric and ergonomic criteria 7

32 Public transport systems 8

33 Pavements and streets 9

34 Car parking 12

35 Stairways 13

36 Ramps 13

37 Entrances 15

38 Passenger terminals ndash interior design 15

39 Moving walkways 16

310 Lifts elevators 17

311 Moving staircases escalators 18

312 Information desks and check-in counters 18

313 Passport control counters security check points and customs control areas 19

314 Secondary facilities within terminal buildings 19

315 Toilets 21

316 Telephones and other communication services 24

317 Lobbies and furniture 25

318 Interior doors 26

319 Glass 27

320 Handrails 27

321 Floors 27

322 Switches and controls 27

323 Signs and information aids 27

324 Facilities for the deaf and hearing-impaired 30

325 Orientation aids for the blind and visually-impaired 30

4 OPERATIONAL AND ORGANISATIONAL MEASURES 32

41 General 32

42 Overall planning 32

43 Existing airports 32

44 Co-ordination of measures to be taken 32

45 Information and communication 33

46 Arrival at the airport 33

47 Passenger check-in 34

48 Departure control and boarding 34

49 Disembarkation 35

410 Arrival controls and baggage claim 35

411 Leaving the airport 36

412 Vehicles and equipment 36

413 Staff training 37

414 Security 37

ANNEX

Extract from ACI Policy Handbook 4th Edition - 2003 38

TABLE OF CONTENTS


1

1 AIMS AND PURPOSES OF THE HANDBOOK

11 Introduction

The participation of ldquopersons with disabilitiesrdquo - to use theexpression favoured by the United Nations (which istherefore used in this handbook) - in the more activeaspects of life and also their use of public transport ndash hassteadily increased in recent years

The UN estimates that around 10 of the globalpopulation suffers from a disability ndash thus there are over600 million persons with disabilities (see note below )Approximately two thirds of these live in developingcountries In certain developing countries nearly 20 ofthe population is in some way disabled and if the impacton their families is taken into account some 50 of thepopulation is affected by disability

Due to the steady increase in life expectancy the numberof disabled persons is likely to continue increasing and thistrend will continue well into the 21st century Thesedevelopments must be taken into consideration in all publicplaces including airports

The 1975 United Nations Declaration on the Rights ofDisabled Persons strongly emphasised the rights and needsof persons with disabilities (For a definition of the termldquopersons with disabilitiesrdquo see chapter 2 of this handbook)

In 1982 the UN General Assembly adopted the WorldProgramme of Action concerning Disabled Persons TheProgramme restructured disability policy into three distinctareas prevention rehabilitation and equalisation ofopportunities The UN continues to be highly active in thisarea eg by adopting in 1993 Standard Rules on theEqualisation of Opportunities for Persons with DisabilitiesToday more and more countries have laws and governmentregulations covering issues ranging from the construction

of buildings and transportation systems to the design ofspecial facilities for people with disabilities At the sametime international bodies such as the International CivilAviation Organization (ICAO) the European CivilAviation Conference (ECAC) and the International AirTransport Association (IATA) have also establishedstandards recommendations and guidelines

12 History of this handbook

In an attempt to provide reference material for airportoperators one of ACIrsquos predecessor organisations ICAAdecided to prepare a set of recommendations bringingtogether as many as possible of the existing regulations andstandards The first edition of the handbook appeared in1980 designed to help planners and airport operatorsprovide suitable new or improved facilities for all types ofpersons with disabilities This handbook gave rise to muchdiscussion and additional material and improvements wereincluded in a second edition which appeared in December1981

The third edition was published in 1991 by the newly-formed world airport organisation AACI (which latershortened its name to ACI) This edition was furtherimproved by the inclusion of standards established by ISO(the International Organization for Standardization) andthe European Union (EU) It made use of the expertise ofa specially formed working group ACI wishes to thank allexperts who contributed in particular the architect LotharMarx and Gerd-Dieter Schmidt former staff member ofADV ndash German Airports Association much of theiroriginal input is retained in the present edition

The present (fourth) edition of the handbook is acomprehensive updating which takes into considerationother internationally recognised guidelines while retainingexplanations of the basic concepts involved It containsmany simple ideas which can be used by airports withlimited funds and few possibilities of obtainingsophisticated equipment It also covers some of the mostadvanced aids currently available ACI would particularlylike to thank Hans-Joachim Klohs (Flughafen MuumlnchenGmbH) Stefan Mauel (Fraport AG) Manuel Oleaga(Aena ndash Spanish Airports) and Juumlrgen Waumlchtler(Flughafen Hamburg GmbH) for their contributions

13 Infrastructure and architecturalmeasures

In times of increased awareness of costs when an airportmust increasingly function as a commercial enterprise

According to the web-site of the United Nations Secretariat theStatistical Division has noted the lack of sufficient accurate and up-to-date information on the topic of disability and continues to undertakemethodological work and gather relevant information To date it haspublished the International Disability Statistics Data Base (1988) theDisability Statistics Compendium (1990) and the Manual for theDevelopment of Statistical Information on Disability Programmes andPolicies (1996) The Division is preparing ldquoGuidelines and Principlesfor the Development of Impairment Disability and HandicapStatisticsrdquo and also plans a Handbook on Census and Survey Methodsfor Development of Impairment Disability and Handicap Statistics

ACI World Headquarters bull PO Box 16 bull 1215 Geneva 15 Airport bull SwitzerlandTel (+41) (0)22 717 8585 bull Fax (+41) (0)22 717 8888 bull E-mail aci airportsorg bull wwwairportsorg

ACI World PO Box 16

1215 Geneva 15 - AirportSwitzerland

Airports amp Persons with Disabilities A Handbook for Airport Operators Pricing Hardcopy only - ACI Members euro 50 Non-members euro100

Alternatively this publication can be ordered online through our website wwwaciaero

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Payments are to be made in Euros Pre-payment of orders is requested Prices include handling and shipping by REGULAR MAIL Upon request publications may be dispatched by priority mail or courier service at additional cost Purchasers in Switzerland will be invoiced in Euro + VAT

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BICSWIFTUBSWCHZH12A

Airports and Persons with Disabilities - 2003

Order pagepdf



A Handbook for Airport Operators

4th Edition - 2003


FOREWORD








11 Introduction 1















34 Car parking 12

35 Stairways 13

36 Ramps 13

37 Entrances 15








315 Toilets 21




319 Glass 27

320 Handrails 27

321 Floors 27






41 General 32













414 Security 37

ANNEX


TABLE OF CONTENTS


1


11 Introduction















ACI World PO Box 16




Name

Organisation

Full Address

Telephone number

E-mail

Fax




Name of card holder

Card number

Authorisation code

Expiry date

Signature




BICSWIFTUBSWCHZH12A


Order pagepdf


FOREWORD








11 Introduction 1















34 Car parking 12

35 Stairways 13

36 Ramps 13

37 Entrances 15








315 Toilets 21




319 Glass 27

320 Handrails 27

321 Floors 27






41 General 32













414 Security 37

ANNEX


TABLE OF CONTENTS


1


11 Introduction















ACI World PO Box 16




Name

Organisation

Full Address

Telephone number

E-mail

Fax




Name of card holder

Card number

Authorisation code

Expiry date

Signature




BICSWIFTUBSWCHZH12A


Order pagepdf



11 Introduction 1















34 Car parking 12

35 Stairways 13

36 Ramps 13

37 Entrances 15








315 Toilets 21




319 Glass 27

320 Handrails 27

321 Floors 27






41 General 32













414 Security 37

ANNEX


TABLE OF CONTENTS


1


11 Introduction















ACI World PO Box 16




Name

Organisation

Full Address

Telephone number

E-mail

Fax




Name of card holder

Card number

Authorisation code

Expiry date

Signature




BICSWIFTUBSWCHZH12A


Order pagepdf


1


11 Introduction















ACI World PO Box 16




Name

Organisation

Full Address

Telephone number

E-mail

Fax




Name of card holder

Card number

Authorisation code

Expiry date

Signature




BICSWIFTUBSWCHZH12A


Order pagepdf


ACI World PO Box 16




Name

Organisation

Full Address

Telephone number

E-mail

Fax




Name of card holder

Card number

Authorisation code

Expiry date

Signature




BICSWIFTUBSWCHZH12A


Order pagepdf

ACI Airports and Persons with Disabilities

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Transcript of ACI Airports and Persons with Disabilities