Achieving Activation of Job Seekers:Successful Strategies for Case Management

Dr. Wolfgang Mueller, 03./.04.11.08 Paris

Profiling, Action Strategies and Evaluation in Germany

Seite 2

Outline of presentation

European and national framework

Overall concept

Initial profiling concept

Future profiling concept

Actions following profiling (Action Strategies/ matching)

Evaluation

Lessons learned

Seite 3

European and National Framework

Employment Guideline 19: Promoting of preventive and active approach

- Early identification of needs

- Personalised Action Plans

European Framework

National FrameworkSocial Code III (short-term unemployed < 1 year)

- § 6 Identification of professional and personal characteristics,

skills and aptitude of the (future) unemployed

- § 35 Integration Agreement/ § 144 Sanctions

Social Code II (long-term unemployed > 1 year, not entitled for Unemployment Benefits)

- § 3 Basic principles of services (general and especially youth)

- § 15 Integration Agreement/ § 31 Sanctions

Seite 4

Overall Concept

Business Model of the BA

Leadership and Steering

Business Processes(Future Profiling concept)

CorporateObjectives

Analytical KeyFigures

Phase 1 Phase 2 Phase 3

CitizensCounsellors pAPMunicipalities

4 Implementation and follow-up

ActorsActivities

Assesment of ntegration or integration progress

ProfilePhase1

Phase2

Phase3

Action strategy

Goal

3 Chosing strategy or strategy pack

Partial goals

Action strategy 1

Goal

Action strategy 2Action strategy 3

Profile

Options for the

clients close

to integration

Options for the clients with complex situtations

2 Goal setting

_____Goal _____

_____

_____

Partial goal Goal

Professional and overall competences (relevant to matching)

Personal profile Context profilePotential-analysis

Strengths analysis

Profile identification

1 Profiling

Integration close Complex

+

Product Tendering

Principle: Tailor-made

Principle: Success

Principle: Impact

3

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Indica-tors

Evaluation

Seite 5

Initial Profiling Concept

Aim is the integration into the labour market as fast as possible

Finding the client‘s starting point and the shortest way into work Customer Group Action Programme

Actions based on the maximum of 1 year in the system

Social Code III

Social Code II

Aim is to make the client capable of not only getting integrated into the labour market but also developing his entire employability

Needs analysis Mapping of causes Development plan

Actions based on the maximum of 50 years in the system

Specific concept for U 25

Seite 6

Future Profiling ConceptStrength Analysis (instead of Deficit Analysis)

• Core competences (e.g. painter)

coating, exterior painting, facade painting…

• Other competences (e.g. painter)

dry mortarless construction, wall and roof facing ….

Professional skills in targeted profession

Soft skills/ Personal strengths• Problem-solving skills• Activity and implementation skills• Social and communication skills• Inter-personal skills

+

=

• Vocational education (e.g. painter)

Educational Achievements

+

• Professional experience / time in gainful employment (CV / job history)• Further training / certificates

Professional Experience/ Qualifications

+

Strength Profile

Seite 7

Future Profiling ConceptCapability Analysis

Personal Profile

Qualification Schooling Vocational training Professional experience Linguistic skills

Capability / Capacity Intellectual capacity Health restrictions relevant to job

placement Work and social habits

Context-Conditions Personal situation Housing situtation Family situation (apart from support) Financial situation Geographical mobility / time flexibility

+

=

Capability Profile

Motivation

Own initiative / attittude to work Readiness to learn and train

Context ProfileLabour Market Conditions

Regional demand for target professions Regional demand for job types Nationwide demand for target professions Nationwide demand for job types

Seite 8

Structure of Classification of Future Profiling Concept- Currently tested in Pilots -

Close toIntegration

Complex

Market Profile Activation Profile

Coaching Profile

Development Profile

Stabilisation Profile

Support Profile

Types of Profiles

Assessment of progress towards readiness for integration

Seite 9

Need for Action leads to Strategies for Action

Need for Action Strategy for Action

Schulische Qualifikation Schulabschluss erwerben

Berufliche Qualifikation Berufliche Weiterbildung realisieren Berufseinstieg nach Berufsabschluss/ Weiterbildung realisieren Berufsabschluss fördern Ausländische Bildungsabschlüsse/Qualifikationen/Zertifikate anerkennen Berufsausbildung vorbereiten (nur U25 und/oder Reha)

Berufserfahrung Berufserfahrung ermöglichen

Sprachkenntnisse Deutsche Sprachkenntnisse erwerben Integrationsrelevante Fremdsprachkenntnisse erwerben

Intellektuelle Leistungs-fähigkeit Leistungsfähigkeit feststellen (inkl. Reha-Prüfung)

Leistungsfähigkeit fördern Gesundheitlich angemessene Beschäftigung/Ausbildung realisieren

Verm. rel. Gesund.Einschränkungen

Arbeits- und Sozial-verhalten

Heranführen an das Arbeitsleben (Tagesstruktur herstellen) Arbeitsverhalten stärken Sozialverhalten stärken

Eigeninitiative/Arbeits-haltung

Perspektiven verändern Mitwirkungsbereitschaft fördern

Lern-/Weiterbildungs-bereitschaft

Lernbereitschaft fördern

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Matching Attributes

Required criteria Starting date Working hours Location Vocational training Highest educational attainment Practised / learned profession Competences (optional) In certain cases

Mobility Disability

Other criteria Fixed-term employment Working hours per week School marks Readiness to travel Gender Age Military service Origin Employer‘s name Sector Size of the company

Seite 11

Matching Criteria

5000 professions in standard profiles

200 000 description of activities to define standard profiles

9000 competencies (Hard Skills), subdivided in competencies of the specific profession and competency groups

Weighting of competencies is possible (scope and quality)

Soft Skills matching implemented in the Future Concept

Seite 12

TrEffeR – Treatment Effects and Prediction

Retrospective Impact Evaluation of labour market results of participants of ALMP-Programmes in comparison to a potential result without treatment

Assignment to programmes is not random (Profiling/ Action Programmes)

Disaggregation is possible in several dimensions (now 15)

Evaluation is used for a targeting system (PeaK – Product Effect on Customer) Loop Concept

Seite 13

Average treatment effect on employment rateViusvB Programme start

2002 2003 2004 2005 2006 2007 2002 2003 2004 2005 2006 2007 2002 2003 2004 2005 2006 2007 2002 2003 2004 2005 2006 2007

Tag180 -3% -3% -7% -5% -4% -3% -14% -12% -10% -4% -4% -5% -5% -6% -3% -9% -9%360 -1% -1% -6% 0% 0% -6% 0% 1% 11% 8% -1% -3% 2% -4%540 0% -1% -4% 1% 1% 5% 6% 14% -1% -2% 3%720 0% -1% -4% 1% 5% 8% 8% 14% 0% 0% 3%900 0% -1% -3% 6% 8% 9% 0% 0%

1080 0% 0% -3% 6% 9% 9% 0% 0%1260 0% 0% 6% 9% 0%1440 0% 0% 7% 9% 1%1620 0% 7%1800 0% 7%

Tag180 -3% -3% -6% -1% 0% 1% -11% -10% -9% 0% -2% -1% -4% -6% -3% -3% -3% -11% -15% -10% -14% -18% -25%360 -1% -2% -4% 3% 3% -4% 0% 1% 9% 7% -3% -5% 0% 1% -6% -10% -9% -7% -8%540 0% -1% -3% 4% 0% 3% 4% 13% -2% -4% 1% -6% -8% -6% -5%720 0% -1% -2% 3% 1% 5% 6% 12% -1% -3% 1% -5% -5% -5% -3%900 0% 0% -2% 2% 5% 7% 0% -2% -3% -4% -3%

1080 1% 0% -1% 2% 6% 7% 2% -2% -3% -3% -3%1260 0% 0% 2% 6% 1% -2% -2%1440 1% 1% 2% 6% 2% -2% -1%1620 1% 3% -1%1800 1% 3% -1%

Tag180 8% 12% 10% 19% 16% 15% -10% 0% 8% 16% 6% 4% -7% -7% -5% -2% -1% significantly lower share360 10% 13% 12% 19% 17% 11% 24% 28% 33% 31% -1% -5% -1% 0% of (unsubsidized) employment540 12% 12% 11% 16% 24% 29% 29% 29% 0% -4% 0% among treated720 11% 11% 11% 14% 21% 25% 27% 26% -1% -3% 0%900 10% 11% 10% 24% 26% 26% -2% -2%

1080 9% 10% 10% 22% 24% 24% 0% -2% significantly higher share1260 9% 10% 21% 23% -1% of (unsubsidized) employment1440 9% 10% 20% 22% 0% among treated1620 9% 19%1800 9% 18%

(1b) Betriebliche Tätigkeit (3) EGZ (4) §37 02 Teilaufgaben d. V.

(1a) Freie Maßnahme

(1a) Gruppenmaßnahme (4) § 421 i SGB III (5) ÜG(2a) berufsbez.-übergr WBild.

(4) §37 01 gesamte Vermittlung

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(2b) Übungseinrichtung (6) ABM

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PeaK-Tool

PEAK Protokoll-Nr. 2 K: FbW Produkteffekt auf Kunden

Kunden-Nr.Angestrebte Tätigkeit

Berufsfeld Schweisser, allgemein (BKZ=2410)Teilzeit

Kundenmerkmale ErläuterungAlter Jetziges Alter in JahrenGeschlechtAusländerFamilienstandGesundheitliche Einschränkungen, die sich auf die Vermittlung auswirkenKundengruppe

Beruflicher WerdegangSchulabschluss Bisher höchsten erreichten Abschluss angebenBerufsausbildung Bei mehreren, die zuletzt beendeteAktuell arbeitslos seit

Was war im Zeitraum 01.01.2005 bis 31.12.2006 ?Dauer Arbeitslosigkeit in diesen 24 MonatenMaßnahmeteilnahme in diesen 24 Monaten

Prognose Optimis-tischer Wert

Pessi-mistischer

WertKeine Maßnahme 180 127 240

Verkürzung (-) bzw. Verlängerung(+) durch MaßnahmenEmpfehlung1. * TM Vermittlung von Kenntnissen - nicht betrieblich <= 1 Monat -59 -107 02. * TM Vermittlung von Kenntnissen - betrieblich > 1 bis 3 Monate -52 -126 283. FbW Qualifikationserweiterung <= 1 Monat -44 -44 -84. * EGZ für Arbeitnehmer mit Vermittlungshemmnissen > 1 bis 3 Monate -18 -28 -95. * TM Vermittlung von Kenntnissen - betrieblich <= 1 Monat -17 -128 69

Keine Maßnahme 0 180

* TM Vermittlung von Kenntnissen - nicht betrieblich <= 1 Monat 121 59

* TM Vermittlung von Kenntnissen - betrieblich > 1 bis 3 Monate 128 52

FbW Qualifikationserweiterung <= 1 Monat 137 44

* EGZ für Arbeitnehmer mit Vermittlungshemmnissen > 1 bis 3 Monate162 18

* TM Vermittlung von Kenntnissen - betrieblich <= 1 Monat 163 17

*: Maßnahme erfordert zusätzliche Voraussetzungen

0123456

nein

keine Maßnahmeteilnahme

Mittlere Reife/FachoberschuleAbgeschlossene Berufsausbildung01.01.2007

<= 1/2 Jahr arbeitslos

Beratungskunde - Fördern

34männlichneinallein lebendnein

Prognose Arbeitslosigkeitsdauer in den nächsten 360 Tagen

0 50 100 150 200 250 300 350

Keine Maßnahme

* TM Vermittlung von Kenntnissen - nicht betrieblich <= 1 Monat

* TM Vermittlung von Kenntnissen - betrieblich > 1 bis 3 Monate

FbW Qualifikationserweiterung <= 1 Monat

* EGZ für Arbeitnehmer mit Vermittlungshemmnissen > 1 bis 3 Monate

* TM Vermittlung von Kenntnissen - betrieblich <= 1 Monat

Schweisser, allgemein (BKZ=2410)

Target Variable: aggregated durationof unemployment.

Recommendation: up to five products, that could improve target variable.

Seite 15

Lessons Learned

Single elements in use do not cause an impact, only an integrated system creates an effect

Professions are too crude, Hard Skills are not enough for profiling/ matching

Systematisation is necessary, schematisation is dangerous

No steering and configuration of systems, processes and programmes are possible without evaluation

Output observation is not enough, outcome and impact assessments are necessary

Loop between evaluation and profiling/ targeting is necessary