ACE TECHNOLOGYCASE ANALYSIS

By Wendell Leigh Oasan

VIEWPOINT: Bill

TIME CONTEXT: present time

I. STATEMENT OF THE PROBLEMHow will Ace Technology be able to implement the new reward system along with new business strategy?

II. STATEMENT OF THE OBJECTIVE

To be able to establish an efficient and effective change in the organization within one year

III. AREAS OF CONSIDERATION

STRENGTHS

Ace Technology had already determined its new reward strategy and action plan

Bill and company executives are in full commitments to link the company’s rewards to the critical success factors

The executives decided implementation needed to move in stages and be supported by improvements in information availability.

WEAKNESSES

The company’s success rested on shareholders, customers, and employees

The firm’s new strategy depended on a difference in how employees are rewarded

OPPORTUNITIES

Change needed to happen quickly if Ace Technology was going to regain its market leadership

THREAT

Challenging times in the marketplace

IV. ASSUMPTIONNo assumption indicated

V. ALTERNATIVE COURSES OF ACTION

ACA 1Direct Changeover Implementation

The new reward system will be implemented throughout the organization. The old system is stopped and the following day the new system is used.

ACA 2Pilot Implementation

The new reward system will be implemented on one section or department of the organization first. This department will be completely changed over to the new reward system. Any defects are ironed out before the new system is extended to the whole organization.

ACA 3Phased Implementation

The new reward system will be implemented across the organization one step at a time. The implementation will be in different subsequent time slots.

VI. ANALYSISACA 1 – Direct Changeover Implementation

Advantages:- The effect of change will be seen across the organization- The new reward system will be tested immediately

Disadvantages:- Deficiencies that may occur are organization wide- The employees are forced to adapt the new system

immediately

ACA 2 – Pilot Implementation

Advantages- The risk will only be applied in one area or department

in the beginning- Any deployment issues are identified and addressed

before it will be extended throughout the organization

Disadvantages- It will take more time to implement the new reward

system across the organization- Deployment issues may start to occur in other

departments.

ACA 3 – Phased implementationAdvantage

- Less prone to risk- The employees will have time to adapt

Disadvantages- It will take too long to get the new reward system

completely in place

VII. CONCLUSION

Decision Matrix:

Criteria ACA 1 ACA 2 ÀCA 3

Manageability 3 2 1

Cost Effectiveness 3 2 1

Risk involved 1 2 3

Goal-directed 3 2 1

TOTAL 10 8 4

Good = 1, Better = 2, Best = 3

Definition of Terms:Manageability – the convenience of the management to handle or control problems without much difficultyCost effectiveness – the implementation should be done with the least costRisk Involved – within acceptable risk parametersGoal-Directed – the attainment of its purpose; to be implemented

effectively and efficiently

I therefore conclude that the best ACA to solve the problem is ACA 1. Direct Changeover Implementation - The new reward system will be implemented

throughout the organization. The old system is stopped and the following day the new system is used.

VIII. PLAN OF ACTION

ACTION PERSON IN CHARGE TIME

orientation for middle management

President One day

Orientation for each departments

Department heads One day

Beginning of the implementation of the new reward system along with new business strategy

President and all department head

One day

Complete guidance and supervision for critical months of implementation

President, middle management, and department heads

11 months

Collection of feedbacks Department Heads 1 week

Evaluation of feedbacks President and middle management

1 week

Address deployment issues and make adjustments

President and middle management

1 week

Start of continuous implementation of the new reward system along with new business strategy

Department heads 1 week