Accurate, timely and quality data – the challenges. A Department of Health Victoria Perspective
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Accurate, timely and quality data – the challenges. A Department of Health Victoria Perspective Brooke Macpherson and Tamara Rogan Funding and Information Policy Branch Department of Health Victoria
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Brooke Macpherson and Tamara Rogan Funding and Information Policy Branch Department of Health Victoria. Accurate, timely and quality data – the challenges. A Department of Health Victoria Perspective. Department of Health Victoria. Health Services funded to provide: Admitted services - PowerPoint PPT Presentation
Transcript of Accurate, timely and quality data – the challenges. A Department of Health Victoria Perspective
Accurate, timely and quality data – the challenges. A Department of Health Victoria Perspective
Brooke Macpherson and Tamara Rogan
Funding and Information Policy BranchDepartment of Health Victoria
Department of Health Victoria
Health Services funded to provide:
• Admitted services
• Emergency services
• Management of waiting lists for elective surgery
• Outpatient services
The Department monitors:
• Performance and service delivery
• Quality of care
Challenges of Missing Data
Risk of non-compliance with agreed reporting requirements
Importance of monitoring systems that flag when data is missing
Causes:
• New Hospitals / Merging Campuses
• New Software Systems
• Non-compliance
• Staff Shortages
The Issue
Data Quality
• Incomplete, wrong, or missing data
• Validation issues
Importance of Training
• Underestimation of the amount of training Health Service staff require
Building Relationships
Contacting sites
Other issues identified
Not just technical
• Staff shortages
• Lack of experienced staff
• People who don't know how to submit
• People who don't know how to correct errors
• Lack of qualified staff
Use of Aggregate Data
Fall back on existing procedure
• Web portals – previous forms
• Manual data collection forms
Uses of aggregate data
• Absolute minimum data needed for performance monitoring
• Satisfy key public accountability requirements
Stakeholder Liaison
Stakeholders
• Internal and external
Compliance reports
• Level of data availability
• Status of data compliance issues
Issues log
• Impact of using aggregate data
• Solutions to fit requirements
New Methods
Alternative acquisition methods:
• Direct access to data warehouse
• Scanned forms
DH involvement with sites
Outcomes
Renewed communication with all Health Services including private hospitals
• Stronger relationships
• Establishment of regular meetings within DH
Closer monitoring and stakeholder engagement
New workforce development position at DH
Outcomes - Workforce Strategy
Establishment of Health Information Workforce Working Group (HIWWG)
• Develop health information workforce strategy
• Establishment of stakeholder working group (public and private hospitals, metropolitan and rural sites)
• Consultation with education providers and training organisations to commence shortly
• Assessment of current state underway
Lessons to Remember
Communication
• Within your organisation
• With stakeholders
Don’t ignore relationships
Review your processes
Be flexible!
Contact Details – National Health Reform
• Josephine Beer – Workforce Strategy Manager
• National Reform Projects in Victoria
http://www.health.vic.gov.au/healthreform/
