Accreditation Council for Business Schools and Programs ... · reduce the page numbers you can...

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Accreditation Council for Business Schools and Programs (ACBSP)

Quality Assurance (QA) Report For

Associate Degree Business Programs Current as of January 2013

Overview (O)1. Complete all information requested. Submit your report as an attachment to [email protected] on or before February 15th or September 15th. O 2. This report should be limited to maximum of 50 pages. The average length of most good reports is 30 pages. To help reduce the page numbers you can remove the ACBSP examples used in this report template to help you complete the report. O 3. Institution Name: Community College of Rhode Island Date Address: 400 East Avenue, Warwick, RI 02886 O 4. Year Accredited/Reaffirmed: 1995/2005 This Report Covers Years: Academic Years 2011-2012 and 2012-2013 O 5. List All Accredited Programs (as they appear in your catalog): Note: Listing new programs here does not confer accreditation. New degree programs, majors or emphases must be in effect for at least two years and have graduates and follow the guidance in the process book before accreditation will be granted ASSOCIATE DEGREE IN SCIENCE IN BUSINESS ADMINSTRATION Concentrations: Accounting, Management, Marketing, Financial Services, and General Business Administration O 6. List all programs that are in your business unit that are not accredited by ACBSP and how you distinguish accurately to the public between programs that have achieved accredited status and those that have not. None O 7. List all campuses that a student can earn a business degree from your institution: Knight Campus (Warwick, RI), Flanagan Campus (Lincoln, RI), Liston Campus (Providence, RI), Newport Campus (Newport, RI)

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O 8. Person completing report Name: John Ribezzo Phone: (401) 825-2251 E-mail address: [email protected] ACBSP Champion name: John Ribezzo ACBSP Co-Champion name: Gary Bower O 9. Conditions or Notes to be Addressed: You do not need to address Opportunity for Improvement (OFI).

Please explain and provide the necessary documentation/evidence for addressing each condition or note since your last report. This memorandum addresses the note that was specified in the Department of Business Administration’s (Department) 2005 reaffirmation letter regarding outcomes assessment. The Department’s outcomes assessment program properly assesses student performance leading to sustained improvement over time and has made additional progress since its last Quality Assurance Report. The outcomes assessment program has been validated by the Rhode Island Board of Education (formerly the Rhode Island Board of Governors for Higher Education) by receiving a Level I designation. This designation is the highest level a degree program can receive and recognizes that the program has completed a full cycle of assessment, including the stages of program analysis and its use in program improvement.

Are you requesting the Board of Commissioners to remove notes or conditions (if the justification for removal is lengthy consider attaching an appendix to QA report): Remove Note: X (See O 9. Above) Remove Condition: Do not remove note or condition. Explain the progress made in removing the note or condition:

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O 10. The business unit must routinely provide reliable information to the public on their performance, including student achievement such as assessment results. Describe how you routinely provide reliable information to the public on your performance, including student achievement such as assessment results and program results. Student Learning Outcome Assessment Results: Such as what you report in standard #4, accounting assessment, management assessment, critical thinking, communication, etc. Program Results: Such as what you report in standard #4, graduation rates, retention rates, job placement, etc.

The Department of Institutional Research and Planning publishes information on career placement and graduate transfer for each academic program and provides information online, including: enrollment patterns, student retention, graduation rates, etc. for each academic program. The Department of Business Administration publishes its ACBSP Quality Assurance Report on its Website.

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Standard #1 Leadership

Organization a. List any organizational or administrative personnel changes within the business unit since your last report.

A new Vice-President of Academic Affairs, Greg Lamontagne, was hired (Start Date: July 1, 2013), to replace Lela Morgan, who has retired.

b. List all new sites where students can earn an accredited business degree (international campus, off-campus or on

campus, on-line) that have been added since your last report. None.

Standard #2 Strategic Planning (this standard not typically addressed in the QA report) This is used as a place holder to allow all the other standards to be addressed in the QA report and keep the numbering system consistent with self-studies and QA reports. Standard #3 Student and Stakeholder Focus Student satisfaction with CCRI Business Programs. 80% of students will agree or strongly agree.

Performance Description of

Measure Measurement Areas of Analysis and Results of

(Competency) Instrument Success

Action Taken Actions Taken

1. I am pleased with Survey 97% of Since the A subsequent

the ability of the of students results were survey will be

business department Business agree or in the conducted in

faculty to impart their Students strongly acceptable two years.

knowledge and

agree. parameters,

experience in the

no

classroom.

recommen-

dations were

made at

this time.

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Action Taken

Actions Taken

2. Business department Survey 96% of Since the

A subsequent

faculty are prepared of students results were

survey will be

for class. Business agree or in the conducted in

Students strongly acceptable two years.

agree. parameters,

no

recommen-

dations were

made at

this time.

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Action Taken

Actions Taken

2007 90

3. Business department Survey 90% of Since the

A subsequent

2009 94

faculty are accessible of students results were

survey will be

2011 89

outside of class by: Business agree or in the conducted in

2013 90

telephone, e-mail, or if Students strongly acceptable two years.

a daytime class, during

agree. parameters,

office hours.

no

recommen-

dations were

made at

this time.



2007 90


Action Taken

Actions Taken

2009 93

4. I am pleased with my Survey 95% of Since the

A subsequent

2011 88

experiences with business of students results were

survey will be

2013 95

department courses I Business agree or in the conducted in

took at CCRI. Students strongly acceptable two years.

agree. parameters,

no

recommen-

dations were

made at

this time.

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Measure Measurement Areas of Analysis and Results of 2007 90


Action Taken Actions Taken 2009 92

5. I would recommend Survey 92% of Since the A subsequent 2011 88

CCRI business department of students results were survey will be 2013 92

programs to others. Business agree or in the conducted in

Students strongly acceptable two years.

agree. parameters,

no

recommen-

dations were

made at

this time.

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Standard #4 Measurement and Analysis of Student Learning and Performance

a. Program Outcomes List outcomes, by accredited program - Program outcomes should be used as part of a student learning assessment plan and be measurable. ASSOCIATE DEGREE IN SCIENCE IN BUSINESS ADMINISTRATION:

Upon completion of a business degree program, students should: Demonstrate an overall understanding of how a business works. Demonstrate an in-depth understanding of their major concentration of study. Be prepared to transfer to four-year institutions of higher education. Be prepared for employment opportunities. Demonstrate that they can apply problem solving and decision-making techniques to business situations.

LEARNING OUTCOMES BY CONCENTRATION:

ACCOUNTING CONCENTRATION Upon completion of this degree program should: 1. know how to prepare complex financial statements. 2. use accounting information to make informed decisions about the operating performance and financial position of a company. 3. use accounting information to make informed decisions about the internal operations of a company. 4. use accounting software. 5. describe all aspects of generally accepted accounting principles. 6. know how to prepare personal income tax returns. 7. identify personal financial issues of individuals. FINANCIAL SERVICES CONCENTRATION Upon completion of this degree program students should: 1. identify accounting concepts that enable them to interpret financial data and use it to make informed decisions about the operating performance and financial position of a company.

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2. describe personal financial and investment concepts that enable them to provide customers with advice on investments, insurance, and estate planning. 3. apply the art of salesmanship to enable them to promote the products of the firms they are employed with. 4. know the monetary and banking issues that are pervasive in all aspects of financial services. MANAGEMENT CONCENTRATION Upon completion of this degree program students should: 1. demonstrate an understanding of the role planning, organizing, leading, and controlling plays in organizations success. 2. conduct a SWOT Analysis (personal and/or organizational). 3. develop and/or implement a plan to address results of the SWOT Analysis. 4. demonstrate the ability to work with and/or lead a diverse team toward goal accomplishment. 5. demonstrate an understanding of the importance of attracting, developing and retaining a high quality workforce. 6. demonstrate the ability to work with and/or lead a diverse team toward goal accomplishment. MARKETING CONCENTRATION Upon completion of this degree program students should: 1. describe the role of marketing in organizations and in organizational growth. 2. analyze an organization’s strengths, weaknesses, opportunities, and threats from a marketing perspective. 3. design appropriate and effective marketing strategies. 4. use marketing information to make informed decisions about marketing planning. 5. use online databases to conduct research on business environment trends. 6. employ marketing research processes. 7. demonstrate the ability to work with and/or lead a diverse team toward goal accomplishment. GENERAL BUSINESS ADMINISTRATION CONCENTRATION The General Business Administration Concentration allows students to tailor a program to correspond with his/her interests. A student can elect courses in business administration, or from any degree program at the College, to fulfill the requirements of this Concentration. The Major Requirements provide a strong foundation in business, but since this Concentration allows for flexibility in the elective offerings, the learning outcomes will depend upon the courses selected by the student beyond the General Education Requirements, Computer Studies Requirement, and the Major Requirements. Therefore, the Department is using four core courses (Financial Accounting, Managerial Accounting, Principles of Management, and Principles of Marketing) from the major requirements to assess student performance in this concentration.

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b. Performance Results Complete the following table. Provide three or four examples, reporting what you consider to be the most important data. It is not necessary to provide results for every process.

ACCOUNTING CONCENTRATION STANDARD: At least 60% of students have met most of the time, and consistently meet,

and at times exceed, the learning outcomes being assessed for the courses

in this concentration.

Performance Description of Measure Measurement Areas of Analysis and Results of

(Competency) Instrument Success Action Taken Actions Taken

Financial Accounting Standardized Final Exam 57% of students met The Department has

Formative/Internal this benchmark. adopted a new textbook Will continue

and will be using a new to monitor the

homework manager, as success rate.

well as an adoptive

learning program.

Managerial Accounting Standardized Final Exam 83% of students met Since no deficiencies None required.

Formative/Internal this benchmark. were noted, the Will continue

Department will to monitor the

continue to monitor success rate.

the annual results in

this area and take

appropriate action

when deemed

necessary.

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Personal Income Taxes Project 97% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

Intermediate Accounting I Standardized Final Exam 58% of students met The Department will

Formative/Internal this benchmark. continue to monitor the Will continue

annual results in this to monitor the

area and take success rate.

appropriate action when

deemed necessary.

12

Intermediate Accounting II Standardized Final Exam 67% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

Computerized Accounting Project 100% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Personal Finance Standardized Final Exam 90% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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MANAGEMENT CONCENTRATION STANDARD: At least 60% of students have met most of the time, and consistently meet,

and at times exceed, the learning outcomes being assessed for the courses in this concentration.


(Competency) Instrument Success Action Taken

Actions Taken

Workplace Relationship Skills Standardized Final Exam 100% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

Leadership Development Project 100% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Principles of Management Standardized Final Exam 40% of students met The Department will

Formative/Internal this benchmark. continue to monitor Will continue

the annual results in to monitor the

this area and take success rate.

appropriate action

when deemed

necessary.

Management Strategy Project 100% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Human Resources Project 100% of students met Since no deficiencies None required.

Management Formative/Internal this benchmark. were noted, the Will continue




this area and take

appropriate action

when deemed

necessary.

MARKETING CONCENTRATION STANDARD: At least 60% of students have met most of the time, and consistently meet,





Workplace Relationship Skills Project 100% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Marketing Communications Project 95% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

Sales Project 93% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Advertising Principles Project 100% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

Principles of Marketing Standardized Final Exam 65% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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GENERAL BUSINESS ADMINISTRATION CONCENTRATION STANDARD: At least 60% of students have met most of the time, and consistently meet,



(Competency) Instrument Success Action Taken

Actions Taken

Financial Accounting Standardized Final Exam 49% of students met The Department will

Formative/Internal this benchmark. continue to monitor Will continue

the annual results in to monitor the

this area and take success rate.

appropriate action

when deemed

necessary.

Managerial Accounting Standardized Final Exam 78% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Principles of Management Standardized Final Exam 51% of students met The Department will Will continue

Formative/Internal this benchmark. continue to monitor to monitor the

the annual results in success rate.

this area and take

appropriate action

when deemed

necessary.

Principles of Marketing Standardized Final Exam 67% of students met Since no deficiencies

None required.





this area and take

appropriate action

when deemed

necessary.

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FINANCIAL SERVICES CONCENTRATION STANDARD: At least 60% of students have met most of the time, and consistently meet, and at times exceed, the learning outcomes being assessed for the courses in this concentration.



Financial Accounting Standardized Final Exam 50% of students met Since no deficiencies None required.

Formative/Internal

this benchmark. In 2008-2009 there were no students in this concentration that took this course. were noted, the Will continue

Data is unavailable Department will to monitor the

for 2011-2012. continue to monitor success rate.


this area and take

appropriate action

when deemed

necessary.

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Personal Finance Standardized Final Exam 89% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Sales Project 100% of students met Since no deficiencies

None required.





this area and take

appropriate action

when deemed

necessary.

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Money And Banking Standardized Final Exam 62% of students met Since no deficiencies None required.





this area and take

appropriate action

when deemed

necessary.

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Investments Standardized Final Exam 100% of students met Since no deficiencies

None required.





this area and take

appropriate action

when deemed

necessary.

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Standard #5 Faculty and Staff Focused Results




2. Business department Business 80% of business 100% of business Continue to

faculty satisfaction with Department faculty will indicate faculty indicate that monitor.

Department Chair's Members Evaluation that the Chair meets the Chair

PLANNING in the of Chair. or exceeds expectations. exceeds expectations.

department.

Results of Actions Taken Continue to monitor.

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Measure Measurement Areas of Analysis and

Results of





PROBLEM SOLVING in of Chair. or exceeds expectations. exceeds expectations.

the department.


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COMMUNICATION in the of Chair. or exceeds expectations. exceeds expectations.

department.

Description of

Measurement Areas of

Results of

Instrument Success

Actions Taken

Business 80% of business

Continue to

Department faculty will indicate

monitor.

Members Evaluation that the Chair meets

of Chair. or exceeds expectations.

Analysis and

Action Taken


100% of business

faculty indicate that chair meets or exceeds expectations.

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LEADERSHIP in the of Chair. or exceeds expectations. exceeds expectations.

department.

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Faculty Qualifications Complete the table 5.2 for new full-time and part-time faculty members since last self-study or QA report. Do not include faculty members previously reported, in accordance with Criterion 5.2 in the Standards and Criteria.

Table 5.2 Standard 5 - NEW FULL-TIME AND PART-TIME FACULTY QUALIFICATIONS

NAME (List alphabetically by Last Name)

MAJOR TEACHING FIELD

COURSES TAUGHT (List the Courses Taught During the Reporting Period, Do Not Duplicate Listing)

LIST ALL EARNED DEGREES (State Degree as Documented on Transcript, Must Include Major Field)

DOCUMENT OTHER PROFESSIONAL SPECIFIC QUALIFICATIONS

Five Years Work Experience

Teaching Excellence

Professional Certifications

ACBSP QUALIFICATION

1. Master's 2. Doctorate 3. Professional 4. Exception

Coclin, Maria Accounting Personal Income Taxes Personal Finance

MBA-General Business BS-Accounting

Certified Public Accountant

Master’s

Etzold, Michele Accounting Managerial Accounting

MBA-Accounting BS-Accounting


Master’s

Jaffarian, Albert

Finance Money & Banking

LaPanne, Susan

Accounting Intermediate Accounting I + II

Ph.D.-Organizational Management MS-Accounting BA-Psychology/ and English Literature


Master’s

McCormick, Mark

Accounting Intermediate Accounting II


Master’s

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Myers, Paul Accounting Intermediate Accounting I + II

MS-Taxation BS-Accounting


Master’s

Shardlow, Maryellen

Accounting Financial Accounting Computerized Accounting Quickbooks


Master’s

Vogel, Alan Accounting Financial Accounting Managerial Accounting Personal Income Taxes

MBA-Accounting MS-Taxation BS-Accounting


Master’s

Weiss, Susan Accounting Managerial Accounting

Ph.D.-Applied Management and Decision Sciences, Finance C.A.G.S.-Finance MBA-International Business BS-Accounting

Certified Management Accountant Certified in Financial Management

Master’s

Standard #6 Educational and Business Process Management

a. Curriculum

1. List any existing accredited degree programs/curricula that have been substantially revised since your last report and attach an updated Table 6 Curriculum Summary from Criterion 6.2 Professional Component, Criterion 6.3 General Education Component, and Criterion 6.4 Business Major Component.

None.

2. List any new degree programs that have been developed since your last report and attach a Table 6 Curriculum Summary from Criterion 6.2 Professional Component, Criterion 6.3 General Education Component, and Criterion 6.4 Business Major Component. None.

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Note: If you have a new degree at a level currently accredited by ACBSP, then report information on: student enrollment, program objectives, instructional resources, facilities and equipment, admissions requirements, graduation statistics, core professional components (CPCs) and the outcomes assessment process to ACBSP.

3. List any accredited programs that have been terminated since your last report. None.

Complete table 6.1. Provide three or four examples, reporting what you consider to be the most important data. It is not necessary to provide results for every process. Table 6.1 Standard 6 - Organizational Performance Results




1. Graduates in CCRI Office of Increase number of Graduations Continue to Accounting Institutional Graduates 10% per Increased Monitor Concentration Research and Year Planning

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1. Graduates in CCRI Office of Increase number of Graduations Continue to Financial Institutional Graduates 10% per Increased Monitor Services Research and Year Concentration Planning

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1. Graduates in CCRI Office of Increase number of Graduations Continue to General Institutional Graduates 10% per Fluctuated Monitor Business Research and Year Administration Planning

Concentration

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1. Graduates in CCRI Office of Increase number of Graduations Continue to Marketing Institutional Graduates 10% per Decreased Monitor Concentration Research and Year Planning

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1. Graduates in CCRI Office of Increase number of Graduations Continue to Management Institutional Graduates 10% per Increased Monitor Concentration Research and Year Planning

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