Accounting Application Management

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    Definite Do s

    &

    Dangerous Don ts

    Definitely Do

    Dressprofessionally

    Beconfident!

    Takepencil/pen,paper,&calculator

    Findoutif youcanuseyournotes

    Knowyourjudge'sname

    Useyourjudge'sname

    Introduceyourself

    Smile

    GiveyourjUdgeafirm, confidenthandshake

    Makeappropriateeyecontact

    Situpstraightandleanslightlyforward,

    showinginterestandconfidence

    Act'thepart'

    Usekeywordsfromtheperformanceindicators

    Becreative

    Usenoteseffectively

    Say"Thankyou"

    Prepare!

    Definitely Don t:

    Wastethejudge'stime,be

    serious

    Usefoul language

    Chewgum

    Wearearringsallovertheplace

    Confuseprofessionaldresswiththe

    latestMTVfashiontrend

    Readword-for-wordfromyournotes

    Forgetaperformanceindicator

    Try

    not to be nervous:

    Prepare&beconfident

    Alittlenervousenergycanbeto

    youradvantage

    RealizeyourjUdgeissomeonewhocares

    aboutthefuture

    o

    youngstudents

    Thismaybeyourjudge'sfirsttimetojUdge;

    he/shemaybealittlenervous,too

    Think

    o

    thejUdgeassomeonewhoowes

    youmoney

    PicturethejUdgein his/herunderwear

    Youhavenothingtolose!

    6

    How to Stand Out

    and Be Memorable

    Each judge may see 10, or even 20 students

    competingin thesamerole-playarea. Aftersee

    ing the first five or six, sometimes things geta

    littlefoggy, especiallyforsome

    o

    usoldfolks.

    So,whatareyoutodo? Nomatterwhereyouare

    in

    thelineup, you have to do aGREATjob. I

    helpsi fyouarecreativeandanswertheperform

    anceindicatorsinuniqueways.

    ere are some ideaso being memorable

    Confidentlyintroduceyourselfandgiveafirm

    handshake,lookingme

    in

    theeyenicely.

    Smile, be excited like you're having fun, and

    be friendly (sounds simple d o e s n t ~

    it - so many competitors never

    smile!)

    If a performance indicator directs

    you to explain something such as a window

    display, drawit out. Useyoursketchtopoin

    outthefeaturesandbenefits

    o

    youridea.

    Drawchartsorgraphswheneverrelevant.

    Saythingslike,"I'mreallyexcitedaboutthis

    idea,"

    or

    "I'mlookingforwardtoournext

    meeting." Basically,just useexcitementand

    reallyactthepart.

    Forperformanceindicatorsdirectingyouto

    explainaconcept,makesureyoustatewhat

    theconcept is anddefine

    it

    Giveexamples

    o

    theconcept,too.

    Takecontrolo therole-play.Youonlyhave

    5-10minutestocoveralltheperformance

    indicators. Useyourtimewisely. Don't

    rambleonandon,butdon'tbetoobrief

    either.

    In theend,askyourjudgeifhe/shehasany

    furtherquestions.

    Afterclosingtherole-play, sincerelythank

    yourjudgeforvolunteeringhis/hertime.

    Giveyourjudgeafinalfirmhandshake.

    7

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    The next

    section is filled

    with examples

    of

    performance indicators

    which you may see in

    your role-playing event.

    After each performance indicator, I've

    given a sample answer you might use

    when talking to me during your role

    play. The answers provided will

    range from a variety

    of

    role-playing

    situations. I couldn't cover them all,

    but read on for a few ideas.

    Performance

    Indicators

    Role-plays cover a variety of different "real-world"

    work situations. If you have worked in the occu

    pational field you are competing in, you may have

    dealt with a similar situation as your actual role

    playing event. This is one advantage to having

    previous work experience.

    If

    you

    have not worked in the field

    you

    will be

    competing

    in,

    or even if

    you

    do have experience,

    here are a few ideas to build your knowledge:

    ./ Read role-playing events and answer the

    performance indicators

    ./ Make a list of questions, then interview

    someone who actually works

    in

    the area of

    your role-playing event

    ./

    'Shadow' several people who work

    in

    your competitive-event field

    ./ Surf the Internet for industry-related

    information

    ./

    Read industry-related trade journals

    The broader your knowledge

    in

    the

    follOWing

    instructional area s, the better your chances of

    shining in a role play:

    Business Law

    Communication

    Economics

    Emotional Intelligence

    Financial Analysis

    Marketing

    Operations Distribution

    Pricing Promotion

    Selling

    Professional Development

    Strategic Management

    Human Relations Management

    Information Management

    Marketing-Information Management

    Product/Service Management

    I know you can't be an expert in everything, but

    learn as much as you can!

    Performance Indicator Ideas & Answers

    AccountingApplications

    Instructional Area: EMOTIONAL INTELLIGENCE

    1 Develop Cultural

    Sensitivity

    "Mr. Smith (use your judge's actual name), when

    dealing with clients of various cultures, we must taken

    into account the differences

    in

    their mindsets about

    their businesses as well as their money and invest

    ments. The Japanese take business relationships

    seriously, and like to feel a trust and friendliness be-

    tween their business associates. Our American clients

    primarily discuss business only, with just a few seek

    ing friendship among our dealings. We must be

    aware of these differences and many others so we

    can meet the mission of our firm

    to

    become a leader

    in global investing."

    2 Demonstrate

    a

    Customer Service

    Mindset

    "Mr. Williamson, you will be pleased to know that

    our on-line system

    is

    the leader

    in

    the industry with

    awards for security. You can rely

    on

    us for safeguard

    ing your information and making it convenient, but

    totally private to you."

    3 Show Empathy

    for

    Others

    "I

    understand you would like to see higher returns,

    as we would like to as well. These investments are

    only meeting our lowest expectations currently and we

    want to work with you

    on

    transferring funds at the opti

    mal time and into the best investments for your current

    and future needs."

    4 Foster positive working

    relationships /

    Persuade others

    "I

    have some exciting ideas about the savings

    program for kids. The idea involves all the customer

    service representatives. I think you'll like these ideas

    and I'll be happy to explain the details at the next

    meeting. This will give you the time you've been need

    ing to research other promotional ideas I:}-

    for the bank." *'.

    ~

    Handle

    Difficult

    Customers

    ~ l ?

    "I'm so sorry for the error on your

    mailing address. Mr. Tye, we already _

    have this corrected

    in

    our system and it

    will not happen again. You will enjoy this order

    as

    well

    as your next order of checks on

    us

    and they are to

    arrive tomorrow."

    6

    Use

    onflict

    Resolution Skills

    "I

    know you're upset, but I'd like to ask you to

    please relax for a moment so

    we

    can discuss this

    in

    a

    win-win manner. We CAN solve this problem."

    7

    Explain the role

    o

    eadership

    in business

    "When used properly, leadership provides motiva

    tion and helps create productivity within a business.

    Followers look for fairness, honesty, and inspiration

    from their leaders. Not only is management the obvi

    ous leader, but often, another employee can become a

    leader within a company. It is critical for a leader to

    have a positive attitude toward work and the business,

    or his/her actions will have a negative impact

    on

    all

    involved. When a positive attitude

    is

    held by a leader, it

    will have a great affect

    on others."

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    Performance Indicator Ideas Answers

    AccountingApplications

    Instructional Area: ECONOMICS

    1 istinguish between goods and services

    Mr. Williams, goods, such as inventory are tangi

    ble, meaning you

    can

    touch the items. Services, such

    as

    entertainment, delivery services, gift wrapping ser

    vices, and consulting services are business offerings

    but customers can't actually touch the services. Our

    firm offers bookkeeping, which

    is

    a service. It

    is

    a part

    of the product/service mix o f our business. Product

    is

    the

    term

    which

    is

    often used to describe both goods

    and services."

    2

    Explain the concept

    of

    competition

    "Competition

    is

    the struggle between businesses

    for the customer's dollar. Due to price competition,

    which creates very competitive pricing, a business

    must use its resources effectively. Non-price competi

    tion

    affords the customer with friendly service and

    additional services such

    as

    free delivery. Competition

    also forces businesses to find

    new,

    unmet niches."

    3

    Explain the principles

    of

    supply and demand

    "Supply is the amount of a product the seller is

    willing to supply. Demand

    is

    the amount of a product

    the

    potential customer

    is

    willing and

    has

    the ability to

    buy.

    When supply and demand are the same, no

    shortages or surpluses exist. This

    is

    known as equilib

    rium. A shortage of a product causes a business to

    miss out on

    profit opportunities, and a surplus ties

    up

    money in inventory."

    4

    Explain the

    concept

    of

    productivity

    "Productivity

    is

    the output o f work, per worker,

    often measured per hour. When labor exceeds a cer

    tain percent of sales, layoffs or simply sending some

    one home early one day may be

    necessary to keep

    expenses down and productivity

    in

    line with company

    expectations. Depending on a businesses technology,

    productivity may

    be

    measured on computer.

    Other methods of improving productivity are ad

    vanced employee training

    or

    new, easier-to-use ad

    vanced equipment. Training can enable employees to

    work quicker and smarter in less time."

    5 etermine the

    impact

    of

    business

    cycles on

    business activities

    "During times of a healthy economy, measured

    by low unemployment and low inflation, customers

    tend to have discretionary income which allows them

    to

    continually spend on items of want. Discretionary

    income

    is

    money left after all necessities and taxes

    are paid. Since employment is

    at all-time highs during

    prosperity, most people are working full-time and have

    substantial discretionary incomes.

    During times of economic slow-down, measured

    by rising prices and layoffs, people may not be able to

    spend on wants. They may be looking for items with

    durability; items that will last.' Seamstresses and

    me-

    chanics may be busy during recessionary times and

    especially in a depression. Instead of buying new,

    people will be mending the clothing they have and

    fiXing their cars

    in

    order to save money. The four busi

    ness cycles measured by economists are prosperity,

    recession, depression, and recovery."

    Performance Indicator Ideas Answers

    Accounting Applications

    nstructional Area: STRATEGIC and

    HUMAN RESOURCE MANAGEMENT

    1

    escribe the nature of managerial control

    "Controlling

    is

    measuring what

    is

    actually being

    accomplished with what was planned to be accom

    plished. Standards and evaluations are a part of con

    trolling and should always be compatible with the mis

    sion of the organization."

    2

    Explain the concept

    of

    management

    "Some people think of management only

    as

    lead

    ership to our business and motivation to our employ

    ees, but management also involves planning, organiz

    ing and coordinating, controlling and monitoring

    These activities are always in

    line with our mission and

    the long-term and short-term goals and objectives o

    our business."

    3 Orient

    ew Employees

    "Employees are oriented on com

    puter and one-on-one through staff

    training. The orientation period is 3

    6

    weeks and this

    is

    a probationary

    period. During this time the new employees must learn

    what their position requires and the expectations of the

    company. By combining both types of training, we

    believe employees have the best training and are wel

    prepared to work independently after the 3-6 weeks

    orientation."

    4

    Explain the concept

    ofstaff

    motivation

    "Getting people excited about their work, glvmg

    employees a sense of pride, and rewarding for a job

    well done

    may be

    methods of motivating staff. The

    key to any morale builder, or motivator

    is

    to find ou

    what

    is

    important to those who need motivation.

    money seems to

    be

    the primary motivator, then con

    tests, bonuses or commissions may serve the purpose

    In

    all instances, bUilding pride and making work re

    warding should have a positive effect."

    5

    evelop

    a

    positive working environment

    "The working environment may include the actua

    physical conditions, such

    as

    cleanliness, good lighting

    appropriate facilities, and well-maintained equipment

    Additionally, the working environment includes the

    attitudes of the management and employees.

    When management

    is

    honest and operates unde

    the 'open-door' policy, where employees can voice

    opinions and give suggestions, the environment may

    be a positive place to work."

    6

    escribe the nature of

    risk

    management

    "Risk management

    is

    necessary to provide protec

    tion from devastating results from economic, natura

    and human risks. Some risks may

    be

    prevente

    through training competent employees and maintainin

    safe and secure working environments. Some risk ma

    be transferred through the purchase of insurance.

    Ultimately some risk must

    be

    assumed and not a

    risk

    is

    avoidable. It

    is

    safer and more responsible to

    be

    proactive instead of reactive."

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    Performance Indicator Ideas

    &

    Answers

    Accounting Applications

    Instruc tional Area: INFORMATION

    &

    MARKETING INFORMATION MANAGEMENT

    1 escribe the nature of business records

    (INFORMATION MGMT)

    "Business records are extremely important and

    are referenced not only at year end for the purpose of

    the

    IRS

    and taxes, but also

    by

    management

    on

    a regu

    lar basis to control productivity and to predict trends

    in

    purchasing and expansion plans. Balance sheets,

    income statements, cashflow projections, daily sales,

    and inventory data are conveniently stored on com

    puter with secure access from a variety of locations.

    This data may be used to create multiple sources of

    information."

    2

    Identify ways that

    technology

    impacts

    business

    (INFORMATION MGMT)

    Ms.

    Smith, I'm please to report that productivity

    has been greatly improved with the advances in tech

    nology over the last 10 years. Our company is able to

    record information related to customers, sales, and

    inventory as it occurs, instead of data entry being nec

    essary at day or month end. Expenses related to data

    entry and outsourcing related jobs has been reduced

    by

    25%. Inventory

    is

    totally automated now, which also

    helps determine purchasing levels. The information

    that

    is at our fingertips about consumers

    is

    also benefi

    cial because we are able to meet the demand of our

    customers more efficiently. We are

    in

    a position to

    expand into new geographical locations due to our

    advances."

    3

    Explain the nature of marketing-information

    management (MARKETING INFO MANAGEMENT)

    "Marketing-information management is a fancy term

    for managing data and information about customer

    attitudes and development of new products. Marketing

    research can be done

    on

    a formal or informal basis

    within small and large companies. For large busi

    nesses that utilize formal research, the procedures

    and outcomes must be organized

    so

    the business can

    make sense of the findings and benefit from the re

    search.

    Data collected may be secondary or primary and

    may come from sources within or outside the busi

    ness. Methods of collecting new information include

    surveys, observation, and experiments. Once new

    information and data are obtained, it must be analyzed

    for the business to use. For this reason, management

    of the data is necessary."

    4 Explain the concept

    of

    market and market

    Identification

    (MARKETING INFO MANAGEMENT)

    "The market is the customer group identified for a

    product, such

    as

    teens or women. Specifically identify

    ing customer demographics and information about

    preferences and lifestyles enables our company to

    better meet the needs of our customers. If we tried to

    sell to everyone, we really wouldn't be able to sell to

    many. For each unique product, market identification

    will optimize promotional efforts, sales, & profit."

    12

    Performance Indicator Ideas

    &

    Answers

    Accounting Applications

    Instructiona l Area: PROMOTION

    1

    Explain the role of promotion

    "Promotion

    is

    among several functions catego

    rized under the umbrella of marketing and it is known

    as one of the 4 P's of the marketing mix. Its role may

    be to create awareness, persuade, remind, or en

    hance our image by communicating a message to a

    specific group

    in

    the public/community, among our

    customers, our employees. or our stockholders."

    2 Identify the elements

    of

    the

    promotional

    mix

    "Advertising creates public awareness of our com

    pany. Sales promotion compliments and reinforces

    advertising efforts and stimulates sales. Publicity builds

    an image

    in

    the public's mind about our company. The

    only personal form of promotion, personal selling has

    the goal o f finalizing 'the sale.'

    All four forms of promotion should be coordinated

    to achieve our company's goals. For example, ou

    company name and the services we offer are adver

    tised in local media and we also sponsor events coor

    dinated by the local chamber of commerce to promote

    our interest

    in

    our community and enhance our im

    age

    .

    3

    Explain the nature

    of

    promotional plan

    "A promotional plan is designed to coordinate al

    forms of a company's promotion. For example, sales

    promotion should compliment advertising, and loca

    advertising should also correspond to national adver

    tising.

    The plan provides direction and goals for a busi

    ness, but also gives flexibility to unplanned opportuni

    ties. Depending

    on

    the ownership and size of a bus

    ness, the promotional plan may be formally written out

    or be

    an

    informal plan

    in

    the mind of the

    owner.

    4 escribe the use of business ethics

    in

    promotion

    "Truth

    in

    advertising" is policed

    by

    the Federa

    Trade Commission. Advertising must be truthful and

    non-deceptive; advertisers must have evidence to bac

    up their claims; and advertisements cannot be unfair.

    An advertisement is considered deceptive if it is like

    to mislead consumers acting reasonably under th

    circumstances; and is "material" - which means, impo

    tant to a consumer's decision to buy the product."

    "Our company takes strict measures to ensure a

    content and messages delivered through promotion

    activities are ethical and keeps us off the FTC's blac

    list.

    5 escribe considerations in using databases in

    advertising

    "Our business maintains a database for each

    our customer groups. This enables

    us to

    better pr

    mote information to each individual based

    on

    the

    product needs and wants. For example, we can easi

    send holiday greeting cards to customers who use o

    tax services and customers who are payroll client

    Zip code information also saves money

    on

    mailing

    due to bulk rates."

    3

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    Performance Indicator Ideas & Answers

    AccountingApplications

    Instructional Area: MARKETING & PRICING

    1 Explain marketing

    and its

    importance

    in

    global economy

    (MARKETING)

    Marketing

    is

    the total sum of activities

    to

    provide

    goods

    and

    services to meet the wants

    and

    needs

    o

    customers. Many companies have products with

    global appeal and will benefit by expanding interna

    tionally. The marketing concept directs the company

    to

    identify the target market and plan all details of the

    expansion around the needs

    and

    wants of the new

    prospective customer group. Legal, cultural, and

    technological issues all must be taken into every

    global marketing decision.

    2 Describe marketing functions and related

    activities

    (MARKETING)

    Functions

    o

    marketing include distribution, mar

    keting-information management, pricing, promotion,

    product/service management, and selling. Each func

    tion has specific objectives

    in

    the overall mission of our

    company to serve our customers. Making and main

    taining a profit by maximizing sales and reducing ex

    penses

    is

    the ultimate goal. Any activity which does

    not qualify

    as

    production, but relates to the satisfaction

    of customers and the profitability of the company may

    be

    categorized as a marketing activity.

    3

    Explain the nature and scope

    o

    the

    pricing

    function

    (PRICING)

    Pricing involves the value of money placed

    on

    a

    product or service. The function of pricing involves the

    strategies used to set prices of products, pricing com

    putations such

    as

    discount and markups, and the over

    all relationship between pricing and the company's

    profitability.

    4

    Explain legal considerations for pricing

    (PRICING)

    There are both federal and state laws protecting

    consumers from unfair pricing practices. Price fixing is

    agreement between competitors to fix a price and

    eliminate competition. Price discrimination is unfair

    price differences between similar customers. Manu

    facturers are limited

    on

    their requirements of retailers

    to charge certain prices through the Consumer Goods

    Pricing Act. Unit pricing has been required in some

    states to make it easier for consumers

    to

    compare

    consistent prices of products priced

    in

    different quanti

    ties. These considerations are all based

    on

    fairness

    for the consumer, and ethical considerations are the

    basis of each law.

    5

    Explain factors affecting

    pricing (PRICING)

    Pricing depends on the objectives of price as it

    relates to the businesses profitability. The image of

    the business, supply and demand, the stage of the

    product life cycle, and the expense related to the

    product are all considerations.

    14

    Performance Indicator Ideas & Answers

    AccountingApplications

    Instructional Area: BUSINESS LAW

    1

    Describe legal issues affecting businesses

    Litigation attorneys serve as defense counsel

    i

    litigations, arbitrations, disciplinary proceedings an

    enforcement proceedings involving accounting firms

    representing both individual accountants and account

    ing

    firms. Accounting firms may

    be

    advised on regula

    tory matters, including state accounting laws and regu

    lations, PCAOB regulations and proceedings, and se

    curities law matters. Corporate attorneys represen

    accounting firms

    on

    internal structuring, joint venture

    and alliances, acquisitions, and withdrawals and disso

    lutions. Employment attorneys advise accounting firm

    on

    employment contracts, severance arrangements

    office policies and procedures and employment prac

    tices liability issues.

    2

    Describe the nature o egallv

    binding

    contracts

    Protecting confidential financial information and

    database rights require confidential contracts with

    many businesses. Our firm depends on legally binding

    contracts

    to

    ensure fairness in a variety of operation

    and business transactions and a contract formalize

    the expectations of each party. With a legal contract

    each party

    is

    accountable to those expectations o

    must answer

    to

    a court of law.

    3

    Explain types

    o

    business ownership

    Ownership

    in

    business includes single proprietor

    ship, two

    or

    more forming a partnership,

    or

    a corpo

    rately owned company. Many entrepreneurs are inde

    pendent and are sole proprietors. They may often form

    an

    LLC for legal protection and taxation benefits. Cor

    porations are owned by 1000's of stockholders.

    4.Explain the nature

    o

    personnel regulations

    Companies with many employees are wise

    t

    have someone with knowledge regarding the divers

    issues surrounding personnel. Today personnel regu

    lations are broad ranging from payroll, taxes, an

    benefits, to insurance and non-discrimination issues

    The RS

    is

    the source of the US employer responsibil

    ties regarding taxes and the EECO

    is

    the regulatin

    authority of many unfair and discriminatory practices

    We have clear policies

    in

    place and make those clea

    to

    all employees upon hire.

    For more info go to:

    ADA-American s

    with Disabilities

    Act

    usdoj.govlcrtladal

    EEOC-Equal

    Employment Opportun ity Commission

    eeoc.gov

    5

    Explain the nature o workplace regulations

    (including OSHA ADA)

    Our company works to assure the safety, health

    and equality of our employees by following the stan

    dards set by OSHA and the ADA. Fortunately we hav

    very few accidents in our accounting offices, but man

    of our clients establish funds to eliminate workplac

    dangers and reward safety practices that help the

    employees stay safe and healthy

    on

    the job.

    For more info go to:

    OSHA-Occupational Safety and Hazards Admin. osha.gov

    ADA-American s with Disabilities Act usdoj.govlcrtladal

    5

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    Performance Indicator Ideas Answers

    AccountingApplications

    nstructional

    Area:

    PRODUCTISERVICE MANAGEMENT

    1

    Explain the nature

    and

    scope of product/service

    management function

    "Product management includes developing a

    product plan, which includes defining goals and objec

    tives, specifying tasks or how goals will

    be

    achieved,

    what resources are needed, and associating budgets

    and timelines for completion. It also includes imple

    menting the plan, along with careful controls to stay on

    the "critical path", that is, to ensure the plan is being

    managed according to plan. Product management

    usually follows major phases with various titles for

    these phases, including feasibility study, product plan

    ning, implementation, evaluation and support!

    maintenance."

    2 dentify the

    impact

    of product life cycles on

    marketing

    decisions

    "During the introductory phase of a product's life

    cycle compared to the decline phase of a product,

    marketing decisions will vary greatly regarding price

    and the money spent on promotions of all types includ

    ing placement

    in

    stores and advertising.

    With products that have a very short life cycle,

    introductory pricing to the close out sale prices may

    be

    mandated by the seasons, by customer's demand, and

    advances in technology. The customers demand for

    the items will direct the decision related to future pur

    chasing. During the growth phase of a product, mar

    keting may determine additional styles, colors, and

    features should be added to a product to maximize its

    profitability. Production will then respond to the request

    of

    marketing and management and provide the addi

    tional products."

    3 dentify product opportunities

    "We constantly look for new opportunities to add

    to our servicelproduct mix. Ideas can come from many

    sources, for example: Complaints from current custom

    ers, requests for additional products, modifications to

    current products, and suggestions from employees,

    customers, suppliers, etc.

    Many buyers travel to regional and national

    'buyer's markets' to see new lines

    of

    merchandise and

    determine what will compliment the existing product

    line. Having good rapport with sales reps may provide

    helpful information about new items. Some companies

    subscribe to the on-line research sites which special

    ize

    in

    predicting trends."

    4 Explain warranties

    and

    guarantees

    "Warranties are an important element

    of

    product

    planning. This extended feature of a product focuses

    on

    the customer and it may be the reason a customer

    decides to purchase a particular product over another.

    The term guarantee is used in advertising messages,

    but the term warranty is the actual document outlining

    the companies promise to the customer

    on

    behalf of

    the product."

    5

    Explain the concept of the product mix

    "Goods and services make up the product mix of

    a company. The product width is the scope

    of

    differ

    ent lines

    of

    merchandise and product depth is the

    variety within each line

    of

    merchandise. "

    6

    Performance Indicator Ideas Answers

    AccountingApplications

    nstructional

    Area: OPERATIONS

    1

    Explain the nature and scope of purchasing

    "My responsibility

    as

    a purchasing agent is to ro

    tinely inventory supplies and approve requisitions fro

    all departments. Buying basic supplies in bulk saves

    great deal

    of

    money due to quantity discounts an

    shipping expenses. For larger equipment needs, I u

    comparison shopping or get bids from numerous su

    pliers. The nature of purchasing in operations primar

    involves routine straight re-buys and modified re-buys

    2

    Describe crucial elements of

    a

    quality culture

    "The working culture may include the actu

    physical conditions, such as cleanliness, good lightin

    appropriate facilities, and well-maintained equipmen

    Additionally, the working culture includes the attitud

    of

    the management and employees. This all impac

    the workflow of productivity. Specialization and cu

    tomized training, as well as procedures specially d

    veloped for each department within a business m

    enhance work productivity. The overall environme

    will have a major influence on the quality

    of

    the wor

    ing culture.

    When management is organized, honest, an

    operates under the 'open-door' policy, where emplo

    ees can voice opinions and give suggestions, the cu

    ture will also be affected in a positive way."

    3 Explain the employee s role in expense control

    "Management believes that the goal of controlli

    expenses

    is

    a responsibility to be undertaken by eve

    one. Employees must understand their actions have

    direct impact on the electricity bill, telephone bill, a

    overall productivity. When they have this worki

    knowledge, they become part

    of

    the solution, not p

    of

    the problem.

    Small actions such as turning off appropriate ligh

    ing, not making long distance phone calls on compa

    phones, and conserving water all help to keep e

    penses down. Additional actions such as watching f

    shoplifting, being aware

    of

    labor costs, and looking

    ways to save the company money all contribute

    expense controL"

    4

    Explain routine security precautions

    I

    "Safety precautions include using security perso

    nel or electronic surveillance, planning effective sto

    layouts, screening potential employees, posting safe

    J

    procedures and having regularly scheduled emplo

    ees' meetings covering relevant security & safety to

    ics."

    5 Explain the nature of overhead/operating

    costs

    "Operating expenses include both variable a

    fixed expenses of operating a business. Fixed, or ove

    head expenses, include insurance, rent, fixed salarie

    depreciation, and office equipment. Variable expens

    include advertising, supplies, telephone, and util

    expenses, all fluctuating monthly. Products ordered f

    resale are not considered operating expenses, but a

    considered 'cost

    of goods sold.'"

    7

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    Performance Indicator Ideas

    &

    Answers

    AccountingApplications

    nstructional

    Area: COMMUNICATIONS &

    PROFESSIONAL DEVELOPMENT

    1

    Explain the nature effective written

    communications (COMMUNICATION)

    "Being able to send a clear message n written

    form is important to every position within our business.

    Written communication needs to be organized so it

    clearly relays the message and leaves very little

    chance for confusion. The message must have a clear

    subject, with additional information communicating the

    necessary details. Dates, times, places, and the clear

    purpose of the message are usually important informa

    tion to double check. The sender's contact information

    must be clearly identified so the receiver has the op

    portunity to respond or make necessary contact. The

    nature of effective written communications can not be

    underestimated."

    2

    Explain the nature

    staff

    communication (COM)

    "Two-way communication between management

    and employees is a characteristic

    of

    an effective com

    pany. Employees who feel they are important and

    have the opportunity to speak with their supervisors

    will contribute more effectively to a company than

    those who question their right to communicate con

    cerns. Additionally, employees often have ideas that

    may enhance the operations of the business. Manage

    ment will obviously have expectations necessary for

    the employees to be aware of and this communication

    may occur n the form of emails, memos, one-on-one

    talks, or group meetings. Ideally, thought should go

    into making the message clear and effective."

    3 Explain employment opportunities in business

    (PROFESSIONAL DEVELOPMENT)

    "Employment opportunities within our company

    are very similar to those

    n

    other businesses. We offer

    entry-level jobs which provide the chance to gain ex

    perience with our company and our industry. With

    experience, lateral moves within the company may

    occur to similar paying jobs, or upward movement is

    possible to management level jobs. Some of the posi

    tions available with our company include receptionist,

    bookkeeping and payroll positions, store manager, and

    human resources manager."

    4

    Identify skills needed to enhance career

    progression

    (PROFESSIONAL DEVELOPMENT)

    "Personal drive and motivation combined with a

    passion in our industry will enhance opportunities for

    someone serious about advancement. Negotiation

    and communication skills, and knowledge of trends n

    our industry will also improve your chances for the

    position you are hoping for."

    5 Use networking technigues

    for

    professional

    growth (PROFESSIONAL DEVELOPMENT)

    "Numerous industry associations, both domestic

    and international, offer conferences and on-line com

    munities within our industry to network. This provides

    information related directly to our careers. Local net

    working through the chamber of commerce and clubs

    benefit our local relationships and success."

    8

    Performance Indicator Ideas

    &

    Answers

    AccounnngApplicanons

    nstructional

    Area:

    FINANCIAL ANALYSIS

    1 Explain the time value money

    "The time value

    of

    money is based on the prem

    ise that receiving a certain amount of money toda

    rather than the same amount in the future, is mo

    attractive. Money received today s more valuab

    than money received n the future by the amount

    interest the money can earn. If $90 today will accum

    late to $100 a year from now, then the present valu

    of

    $100 to be received one year from now is $90."

    2

    Explain the purpose and importance credit

    "Credit gives the customer more purchasi

    power. Credit falls under the category of possessi

    utility. It is a convenience to the customer and n ma

    instances, enables a customer to buy a product at

    time of need that could not be obtained any other w

    than with credit. Businesses also rely on credit for da

    operations."

    3 iscuss considerations when selecting

    financial

    service

    provider

    "Mr. Smith, the selection of the best financial se

    vice provider requires some research and probing

    well as personal intuition. I would recommend aski

    about the institution's or personal advisor's credentia

    how many years experience the provider has, do

    this provider specialize n offering services which me

    your personal needs, what are the fees for service

    and what is the track record of this provider. Then a

    yourself

    if

    you would feel comfortable sharing con

    dential information with this institution or person."

    4

    escribe the

    concept

    insurance

    "Ideally, insurance provides a company or individu

    peace of mind and the financial freedom from t

    devastation of unforeseen occurrences resulting fro

    natural, human, or economic disasters. Some ris

    may be transferred n the form of insurance. Risk c

    not be eliminated, but insurance can save a busine

    financially in the event of something such as

    tornado, or on-site accident that causes a lawsuit."

    5 escribe the nature budgets

    "A budget provides allowances for personal

    business spending based on money available. The

    allowances are specific amounts to be spent for va

    ous necessities, wants, and savings plans. A budg

    can help people

    meet

    savings goals and business

    meet profit goals."

    6 Protect against identify theft

    "Ms. Wilson, although identify theft is

    on

    the ri

    many people don't realize the basics of protect

    against this crime wave. You must shred or bu

    papers with credit card or bank account numbe

    Social Security numbers, etc.; don't put your Soc

    Security number

    on

    anything, including checks, unle

    it is legally required. If the license bureau routin

    uses your Social Security number, check with the DM

    to see if they offer another option. Don't carry num

    ous credit cards, and check your credit report once

    twice a year to make sure it doesn't have accounts y

    don't know about. I hope these tips help you secu

    your identify because you are certainly one-of-a-kind

    9

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    r- - - - - - - - - - - - - - -

    i

    Definitions

    i AccountingApplications

    _ _ _ _ _ _ _ _ _ _ _ _ _._._

    ACCOUNTING is primarily a system

    of

    measurement

    and reporting of economic events based upon the ac

    counting equation for the purpose of decision making.

    Generally, when someone says "accounting" they are

    referring to the department, activity or individuals in

    volved

    in

    theapplication

    of

    theaccountingequation.

    ACCOUNTING CONCEPTS aretheassumptionsunder

    lying the preparation of financial statements, i.e., the

    basic assumptions of going concern, accruals, consis

    tencyandprudence.

    ACCRUAL BA SIS OF ACCOUNTING is wherein reve

    nue and expenses are recorded

    in

    the period

    in

    which

    theyareearnedorincurredregardlessof whethercashis

    received ordisbursed

    in

    thatperiod.Thisistheaccount

    ingbasisthatgenerallyis requiredto

    be used in orderto

    conform to generally accepted accounting principles

    (GAAP) in preparing financial statements for external

    users.

    CASH BASIS OF A CCOUNTING

    istheaccountingbasis

    in

    which revenueandexpensesarerecorded

    in

    the pe

    riod theyareactually receivedorexpended

    in

    cash. Use

    of the cash basis generally is not considered tobe

    in

    conformitywith generally accepted accountingprinciples

    (GAAP)andisthereforeusedonlyinselectedsituations,

    such as forvery small businessesand (whenpermitted)

    forincometaxreporting. SeealsoAccrual Basis.

    AMORTIZATION 1

    is thegradualreductiono fadebtby

    meansof equalperiodicpaymentssufficienttomeetcur

    rent interestand liquidatethedebtatmaturity.Whenthe

    debtinvolves real property,oftenthe periodicpayments

    include asum sufficient to pay taxes and hazard insur

    anceon theproperty.

    2 is

    theprocessofspreading the

    cost of an intangibleassetover theexpected useful life

    of

    theasset. Forexample:acompanypays$100,000 for

    apatent, they amortize the costover the16 yearuseful

    life of the patent. 3 the deductionof capital expenses

    overaspecificperiod

    of

    time.Similartodepreciation,itis

    amethodof measuringthe"consumption"of thevalueof

    long-termassetslikeequipmentorbuildings.

    HEDGE

    in

    securities,

    is

    atransactionthatreducesthe

    riskof an investment.

    HEDGE FUND

    is

    aspecial typeo finvestmentfundwith

    fewer restrictions on the typesof investments it can

    make. Of note is a hedgefund's ability to sell short.In

    exchange for the ability to use moreaggressive strate

    gies, hedgefundsaremoreexclusive,i.e., fewerpeople,

    usuallyonly thewealthy, are allowed to invest

    in

    hedge

    funds.

    HEDGING is strategy focused upon reducing exposure

    to risk

    of

    loss resulting from fluctuations in exchange

    rates, commodity prices, interest rates etc. Hedging

    in

    securities is taking two positions that will offset each

    otherifpriceschange,therebylimitingfinancialrisk.

    BYLAWS aretheprovisions

    of

    corporatepolicies.

    2

    Definitions

    Accounting Applications

    _._._._._._._._._._._._._._._._._._._._.-.

    ALTMAN Z-SCORE reliablypredictswhetherornota

    companyislikelytoenterintobankruptcywithinone

    twoyears:

    IftheZ-Scoreis3.0orabove- bankruptcy

    is

    not

    likely.

    IftheZ-Scoreis1.8orless- bankruptcyislikely.

    AZ-Scorebetween1.8and3.0isthegrayarea,

    ahighdegreeof cautionshouldbeused.

    Probabilities

    of

    bankruptcy within the above ranges

    95% forone yearand 70% within two years.AZ-S

    betweenthetwo is thegrayarea. Obviouslya highe

    Score is desirable. It is best to assess each indivi

    company's Z-Score against that of the industry. In

    marginindustries

    it is

    possibleforZ-Scores to fall be

    the above. In such cases a trendcomparison tothe

    dustry over consecutive time periods may be a b

    indicator.ItshouldberememberedthataZ-Scoreis

    as valid as the data from which it was derived i.e.

    company has altered orfalsified their financial reco

    books, aZ-Scorederivedfrom those "cooked book

    oflesseruse.

    NASDAQ is a computerized system established by

    NASD to facilitate trading by providing broker/dea

    withcurrentbidandaskpricequotesonover-the-cou

    stocksand somelisted stocks. UnliketheAmexand

    NYSE, theNASDAQ (oncean acronymforthe Nati

    Association

    of

    securities Dealers Automated Quota

    system)doesnothaveaphysicaltradingfloorthatb

    together buyers and sellers. Instead, all tradingon

    NASDAQexchangeis doneoveranetworkof compu

    and telephones. Also, the NASDAQ does not em

    market specialists to buy unfilledorders like the N

    does. TheNASDAQ beganwhen brokers started i

    mallytradingviatelephone;thenetworkwaslaterfor

    ized and linked by computer

    in theearly 1970s.In 1

    the parent company of the NASDAQ purchased

    Amex, although the twocontinue to operatesepara

    Orders for stock are sent out electronically on

    NASDAQ, where market makers list their buy and

    prices. Once a price

    is

    agreed upon, the transactio

    executedelectronically.

    BREAK-EVEN ANALYSIS isan analysismethoduse

    todeterminethenumberof jobsorproductsthatneed

    besoldtoreachabreak-evenpoint

    in

    abusiness.

    BREAK-EVEN EQUATION istheequationthatdeter

    minesBREAK-EVENPOINT.Letp

    =

    unitsellingprice

    =unitvariablecost,FC=totalfixedcosts,x=sales

    in

    units.Theequation:px=vx+ FC.

    BREAK-EVEN POINT is thevolumepointatwhich r

    nues and costs are equal; a combination

    of

    sales

    coststhatwillyieldanoprofit/nolossoperation.

    WHOLLY OWNED SUBSIDIARY is an entity wh

    parent company owns virtually 100%

    of

    its comm

    stock.

    2

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    ,_._._.-

    _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _ . _

    ,

    Industry News & Information

    Industry News

    &

    Information

    ccounting pplications :

    ccounting pplications

    I.

    _

    _ _ _ _

    _ _

    _ _

    _ _ _ _ _ _

    _ _

    _ _

    _ . .. ;

    The Big 4 or the Big Four)

    A group

    of

    international accountancy and profes

    sional services firms that handle the vast majority of

    audits for publicly traded corporations. Member firms of

    the Big Four

    can

    trace their history back to Europe.

    In

    order of revenue and headcount as

    of

    2005, the Big

    4 are:

    PriceWaterhouse Coopers $20.3bn +17%

    Deloitte $18.2bn +12%

    Ernst

    &

    Young $16.9bn +16%

    KPMG $15.7bn +16%

    The previous listing once included Arthur Ander

    sen, the smallest firm of The Big Five. This firm was

    convicted of obstruction

    of

    justice

    in

    the wake of the

    2001

    Enron scandal. This conviction effectively ended

    the firm's ability

    to

    audit public companies.

    On

    May 31,

    2005, the United States Supreme Court unanimously

    overturned the conviction.

    Arthur Andersen, was indicted for falsifying the

    financial statements of Enron, covering up millions of

    dollars

    in

    losses

    in

    the

    2001

    Enron scandal. The result

    ing conviction, since overturned, has effectively meant

    the end of the line for Arthur Andersen. Most of its

    country practices around the world have sold to mem

    bers of what

    is

    now the Big Four, notably Ernst

    &

    Young and Deloitte & Touche

    in

    the

    UK.

    July

    10, 200 6 (SmartPro s) -- Following a recent in

    crease

    in

    scam emails, the Internal Revenue Service

    reminded taxpayers to

    be

    on the lookout for bogus

    emails claiming to be from the tax agency.

    The IRS saw an increase

    in

    complaints

    in

    recent

    weeks about these emails, which are designed to trick

    the recipients into disclosing personal and financial

    information that could be used to steal the recipients'

    identity and financial assets.

    The IRS has seen a recent increase

    in

    these

    scams. Since November, 99 different scams have

    been identified, with 20 of those coming

    in

    June - the

    most since 40 were identified

    in

    March during the

    height of the filing season.

    The current scams claim to come from the IRS,

    tell recipients that they are due a federal tax refund,

    and direct them to a Web site that appears to be a

    genuine IRS site. The bogus sites contain forms or

    interactive Web pages similar to IRS forms or Web

    pages but which have been modified

    to

    request de

    tailed personal and financial information from the email

    recipients. In

    addition, email addresses ending with

    .edu - involving users

    in

    the education community

    - currently seem

    to be

    heavily targeted.

    The IRS does not send out unsolicited

    em

    ails or

    ask for detailed personal information via email. Addi

    tionally, the IRS never asks people for the

    PIN

    num

    bers, passwords or similar secret access information

    for their credit card, bank or other financial accounts.

    Tricking consumers into disclosing their personal

    and

    financial information, such as secret access data

    or credit card or bank account numbers, is fraudulent

    activity which

    can

    result

    in

    identity theft. Such schemes

    perpetrated through the Internet are called phishing

    for information. Source: www.pro2net.com

    Defense Finance and

    Accounting

    Service

    It's not one of the

    Big

    Four, but it

    is

    big. The Defen

    Finance and Accounting Service

    OF

    AS)

    is

    essentia

    the payroll and accounting department for the Depa

    ment of Defense. Annually, the DFAS pays nearly

    million military and civilian personnel, retirees, a

    annuitants; processes more than 11 million contrac

    invoices; and makes more than 7 million travel pa

    ments, disbursing about $350 billion, total. Additiona

    it handles about 100 million accounting transactio

    and manages some $200 billion

    in

    military retireme

    trust funds. DFAS is financed by its customers rath

    than through direct appropriations. It operates throu

    26 locations worldwide.

    Occupational Outlook Handbook

    Bookkeeping, accounting, and auditing clerks are

    organization's financial recordkeepers. They update a

    maintain one or more accounting records, including tho

    which tabulate expenditures, receipts, accounts payable a

    receivable, and profit and loss. They represent a wide ran

    of skills

    and

    knowledge from full-charge bookkeepers w

    can maintain

    an

    entire company's books to accounting cle

    who handle specific accounts. All of these clerks make n

    merous computations each day and increasingly must

    comfortable using computers to calculate and record data.

    In small establishments, bookkeeping clerks handle

    financial transactions and recordkeeping. They record

    transactions, post debits and credits, produce financial sta

    ments, and prepare reports and summaries for supervis

    and managers. Bookkeepers also prepare bank deposits

    compiling data from cashiers, verifying and balancing

    ceipts, and sending cash, checks, or other forms of paym

    to the bank. They also may handle payroll, make purchase

    prepare invoices, and keep track of overdue accounts.

    In

    large offices and accounting departments,

    ccount

    clerks have more specialized tasks. Their titles, such as

    counts payable clerk or accounts receivable clerk, often

    flect the type of accounting they do.

    In

    addition, their resp

    sibilities vary

    by

    level of experience. Entry-level account

    clerks post details of transactions, total accounts, and co

    pute interest charges. They also may monitor loans

    and

    counts to ensure that payments are up to date.

    Most bookkeeping, accounting, and auditing clerks

    required to have a high school degree at a minimum. Ho

    ever, having some college is increasingly important

    and

    associate degree in business or accounting is required

    some positions. Although a college degree

    is

    rarely requir

    graduates may accept bookkeeping, accounting,

    and audit

    clerk positions to get into a particular company or to enter t

    accounting or finance field with the hope of eventually be

    promoted to professional or managerial positions.

    Many bookkeeping, accounting, and auditing clerks w

    regular business hours and a standard 40-hour week. A su

    stantial number work just part time. Full-time and part-ti

    clerks may work some evenings and weekends. Bookke

    ing, accounting, and auditing clerks may work longer hours

    meet deadlines at the end of the fiscal year, during tax tim

    or when monthly or yearly accounting audits are performe

    Those who work in hotels, restaurants, and stores may pu

    overtime during peak holiday and vacation seasons.

    Once hired, bookkeeping, accounting, and audit

    clerks usually receive on-the-job training. Under the guidan

    of a supervisor, new employees learn company procedur

    Some formal classroom training also may be necessa

    Bookkeeping, accounting, and auditing clerks must be ca

    ful,

    orderly, and detail-oriented in order to avoid making err

    and

    to recognize errors made by others. These workers a

    should be discreet and trustworthy, because they frequen

    come in contact with confidential material. www.bls.gov

    22

    3

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    J_ - . _ _ _ _ _ - . _ _ _ _

    .

    _ _ _ _ -

    :7 :: i:

    ! I

    Industry News Information

    i

    AccountingApplications

    :

    _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ~

    Professional

    Trade

    Associations

    Here's just a few of the many professional trade associa

    tions you can research. As your judge, I'll be impressed

    if you refer to the trends, legislative issues, or networking

    opportunities that are supported or offered through a

    relevant trade association! Simply type accounting indus

    rY

    in

    your internet search engine and begin researching.

    The

    American Institute

    of

    Certified

    Public

    Accountants

    is the national, professional

    organization for all Certified

    Public Accountants. Its mission is to provide members

    with the resources, information, and leadership that en

    able them to provide valuable services in the highest

    professional manner to benefit the public as well as em

    ployers and clients.

    n

    fulfilling its mission, the AICPA works with state CPA

    organizations and gives priority to those areas where

    public reliance on CPA skills is most significant

    The

    American Account

    ing Association promotes

    worldwide excellence

    in

    accounting education, re

    search and practice. Founded

    in

    1916 as the American

    Association

    of

    University Instructors in Accounting, its

    present name was adopted in 1936. The Association is a

    voluntary organization

    of

    persons interested in account

    ing education and research.

    ational Socle!

    of

    Accountants

    NSA and its affiliates

    represent more than

    30,000 independent

    practitioners who provide

    accounting, tax, auditing,

    financial and estate planning, and management ser

    vices to 19 million individuals and businesses. Most

    members are sole practitioners or partners in small- to

    medium-size accounting firms. NSA protects its mem

    bers' right to practice and protects the public by requiring

    its members to adhere to a strict Code

    of

    Ethics

    GASS: The mission

    of

    the ~

    Governmental Accounting

    r ~ ~ ~

    Standards Board is to Go,o,nmon '

    Aounting S.onda ds

    Buard

    establish and improve

    standards

    of

    state and local governmental accounting

    and financial reporting that will result

    in

    useful informa

    tion for users

    of

    financial reports and guide and educate

    the public, including issuers, auditors, and users

    of

    those

    financial reports.

    24

    The last

    section of the

    booklet s a review of

    general

    marketing concepts.

    Graphic organizers from

    "The Marketing

    Web"-"

    are included,

    representing concepts of

    Marketing &

    Business.

    t-

    Marketing Info

    An effective method of remembering vocab

    lary words is to understand how they are

    related to one another. Trying to memorize

    was always difficult for me, but I could

    remember terms if they made sense to me.

    The graphic organizers help make sense o

    a large amount of information, and they

    make it easy to see several concepts all at

    once.

    If you don't have "The Marketing Web"

    your classroom, teach yourself this metho

    of understanding marketing. It is much easi

    to compete in a marketing event if you kno

    how every aspect of marketing is related.

    Along with the graphic organizers there's

    bit of related, but brief information. Th

    booklet is only designed to be a review to

    and give you some ideas for competition. A

    your judge, I strongly recommend that yo

    turn to additional resources to prepare f

    competition.

    Good Luck I hope to

    see you at Nationals!

    25