Travelling business class

Koch Supply & Trading - 2015

London and Europe’s largest private hire company

18,000 ‘dead’ miles cut every single day

Award winning, super efficient fleet management

Environmental impact - Green Fleet of the

Year 2014

BOOKING CHANNELSWEB BOOKER

Addison Lee’s Web booker is fast becoming the most popular method of booking and helps track your account’s live usage.

BOOKING METHODS AVAILABLE

www.addisonlee.com

BOOKING CHANNELS

Our new App was released in May 2015 and each account ‘owner’ will receive an electronic app booking guide by the end of today. This guide can be shared internally at Chanel with authorised users.

APP BOOKINGS

Addison Lee’s technology has led corporate ground transport bookings globally:

• First to send an SMS message on arrival• First app to track booked vehicles• First app to enable corporate account

bookings

BOOKING CHANNELS

Addison Lee’s London contact centre has a capacity of 300 agents and is in operation 24/7 365 days each year.

Our agents handle 18,000+ bookings on average each day but this number is quickly reducing with the increased popularity our online methods.

TELEPHONE BOOKINGS (020 7407 9000)

BOOKING CHANNELSAccounts can have varying levels of security:

• Account PIN (will be required with account number on all bookings)

• Account Web Password (required with account number only for non-call

bookings)

• No PIN or Web Password (account number and company name required)

ACCOUNT SECURITY

Passenger Services

Ford Galaxy – Up to six passengers. 4000 vehicles

Toyota Prius Plus – Up to six passengers.400 vehicles

Mercedes S-Class - Up to four passengers 4G Wi-Fi, chargers and bottled water.80 executive vehicles

Mercedes E-Class – Up to four passengers, 4G Wi-Fi, chargers and bottled water.400 executive vehicles

GLOBAL BUSINESS CLASS SERVICE

• Travel in 350 cities worldwide• Book online with your London account details• All affiliates are fully audited and must adhere to

Addison Lee’s corporate SLAs• Airport name board and Addison Lee arrival SMS• Invoices produced during the same monthly period• No currency conversion required and no VAT applied• No petty cash required

We monitor all flights for delays and reschedule your vehicle accordingly for your peace of mind.

BOOKING CHANNELSMI & REPORTING

MI data can be requested from Addison Lee’s Reporting & Data Analysts.

This data will highlight monthly and quarterly usage and spend trends for each department and the account as a whole.

This is vital for calculating year on year comparisons for both finance and operations departments internally.

BOOKING CHANNELS

Reference data provided by a client:

• Purchase order number

• Cost code

• Employee ID

Able to receive a scheduled feed directly from client which can be integrated

onto the account. A live feed can allow for validation in real-time.

CLIENT DATA VALIDATION

BOOKING CHANNELS

Central invoicing

Monthly PDF with detailed journeys

Corporate credit card with individual billing

INVOICE/CREDIT CARD PROCESSING

TRAVEL EXPENSE INTEGRATION

BOOKING CHANNELS

Consistency

Reliability

Fully auditable

Duty of care

CORPORATE AGREEMENT SLAs

BOOKING CHANNELS

ACCOUNT MANAGEMENT / QUERY RESOLUTION

• In-house client services handling queries within 72 hours.• All actions recorded for auditing purposes

• Regular review meetings• Scheduled MI

EVENT MANAGEMENT – CAR & COACH SERVICES

• Specialist team to assist with large scale bookings• On-site marshals to co-ordinate travellers

• From 15 to 1000 cars

Thank you