CORPORATE OFFICE : 16775 Von Karman, Ste. 100 • Irvine, CA 92606 • (949) 833-2600 • Fax (949) 777-1732 REGIONAL OFFICES: Ontario • Rancho Santa Margarita • Temecula

February 14, 2018 Dear Homeowner, Keystone Pacific is excited to announce that we have completed an upgrade to our customer portal and online account management software to enhance your ability to manage your account online, effective April 2, 2018. Using the new portal, homeowners can sign-up for recurring ACH, view violations, track submitted work orders and manage electronic community notifications.

IF YOU PAY VIA KEYSTONE PACIFIC RECURRING ACH CONGRATULATIONS! YOUR ACCOUNT WILL BE UPGRADED AUTOMATICALLY. YOU DON’T NEED TO DO ANYTHING!

IF YOU PAY BY CHECK OR AUTOPAY THROUGH YOUR BANK After receiving your April billing statement, please complete the steps below to ensure your payment is submitted on-time:

1. Update Your HOA Account Number:

Your 10 digit HOA account number will be located in the top blue section of the April billing statement under “Account ID”.

If you pay by autopay through your bank, please update your bank records to reflect this new account number.

If you pay by sending a check through the mail, please include your new account number on any checks or correspondence to your HOA.

2. Update Your Payment Address:

If you pay by autopay through your bank, please update your bank records to reflect the new payment address.

If you pay by sending a check through the mail, please address all envelopes to the new payment address.

New Payment Address: File 1958 1801 W. Olympic Blvd. Pasadena, CA 91199-1958

Or, for fast and convenient processing, you may now take advantage of our new online payment features.

Manage Online Payments: You are still able to make one-time ACH payments through www.kppmconnection.com. In addition, starting April 2nd, Keystone Pacific is excited to introduce recurring online ACH payments. Please visit www.kppmconnection.com to access your online payment account. You may still access your account using your current email address and password. If you have not registered for The KPPM Connection, please have your new account number readily available.

We are excited for you to experience the new portal and appreciate your feedback. Please complete our online survey by logging into www.kppmconnection.com and clicking on the menu located in the top-left corner and selecting “Portal Upgrade Survey”. Homeowners who complete our survey by May 1st will be entered in to win a $250.00 gift card!

We realize that while change can be exciting, it can also be an inconvenience. So, while we transition to these new tools, we have committed more resources to customer support, which includes extended hours for live customer service support. The Keystone Pacific team is here to support you.

Extended service hours from March 26th – April 30th: 5:00PM to 9:00 PM, Monday through Friday.

Phone Number: 949-833-2600 Email: customercare@keystonepacific.com

The launch of our upgraded portal is just the first step in offering you the best-in-class tools so that you can manage your account in a way that suits your busy life.

Sincerely,

Cary Treff, CEO Keystone Pacific Property Management

BOARD OF DIRECTORS: Jeff Moll Donnis Crawford Stacie Donahue Jeremiah Acayturri Beth Bruley NEXT BOARD MEETING: March 20, 2018 5:00 P.M. @ Community Event Center The final agenda will be posted at the community board outside the on site office. You may also obtain a copy of the agenda by contacting management at 951-514-2777. IMPORTANT NUMBERS: ASSOCIATION MANAGER: Donna DePledge: 951-514-2777 Emergency After Hours: 949-833-2600 Fax: 951-566-5250 ddepledge@keystonepacific.com BILLING QUESTIONS/ ADDRESS CHANGES/ WEBSITE LOGIN: Phone: 949-833-2600 customercare@keystonepacific.com ARCHITECTURAL DESK: Phone: 951-514-2777 PARKING AND SAFE LISTING VEHICLES: Securitas: 951-676-3954 All guest vehicles parked in the street after midnight must be safe listed with security. Please have make, model and vehicle license plate. RV’s and Trailers parking in community for loading and unloading purposes should safe list their vehicle with security. Trailers and RV’s may not park longer than 48 hours within the community.

COMMUNITY UPDATES: ONLINE SAFE LISTING VEHICLES: The Association has worked

with Securitas to develop a new online way of safe-listing vehicles. Each resident will need to pre-register on the Securitas website. Please see the attached letter for instructions on how to register online.

PARKING: Residents are asked to follow all parking rules. Please do not park extending over your driveway into the sidewalk. Street parking is prohibited between Midnight to 6: 00AM. Please use your garage and driveway for the parking of vehicles. If you have guests that must park in the street during prohibited hours, please safelist those vehicles. RV’s must safelist with security at all times and may only park for loading and unloading purposes.

LAKE TREATMENT: The lake has been treated for Golden Algae. The Association will test again to confirm that the levels have reduced and to determine what further treatments are needed. Once the golden algae is at an acceptable level, the Association will look into restocking the lake. Please stay tuned!

LANDSCAPE VENDOR: The Association has hired a new landscape vendor. On February 1, 2018, O’Connell Landscape Maintenance took over as our landscape vendor. The Landscape Committee, the Board and Management will be working with the new vendor to address ongoing landscape issues in the community, to add plant material in bare areas and to come up with a planting plans for the entire community!

COMING SOON: The community website will have a link for resident and business owners to advertise their services.

SPRING IS HERE AND ITS TIME TO SPRUCE UP YOUR LANDSCAPING!

Spring is a great time to spruce up your landscaping! Here are some tips and reminders:

Remove all weeds from your front and rear yard. If your lawn or plants have died due to drought conditions, they will

need to be replaced. Please contact management for submittal requirements

Exposed drip lines should be covered with fresh mulch. Weed and seed your lawns for the spring and summer months. All landscaping (Front and Rear Yard) must be at least 60% plant

material per the Architectural Guidelines. Bare dirt in you front or rear yards is not allowed.

You may not just use mulch or rock in place of lawn or in planter beds.

All exterior changes require Association approval. Even concrete walkways.

Adding seasonal flowers does not require approval.

Professionally Managed by Keystone Pacific Property Management, LLC - 16775 Von Karman, Ste. 100, Irvine, CA 92606

MARCH 2018

PETS AND YOU! The Association loves all animals. However, we have received complaints regarding these following items:

Clean up after pets at all times! Stay off other residents front yards when walking your dog. Do not allow animals off a leash when walking, in park, around lake and

even in your own front yard. Pet owners are responsible for the actions of their pets. If a dog is threatening

you, and not under the control of its owner, please contact animal control at 951-674-0618.

THE LAKES COMMUNITY l PAGE 2

March 2018 REMINDERS

SOCIAL EVENTS AND COMMUNITY HAPPENINGS 2018: MARCH: MARCH 17, 2018: The Lakes Community Annual Easter Egg Hunt (see attached flyer for details) MARCH 31– APRIL 8TH: Slides open for Spring Break (Times to be posted on community website and at on site office). APRIL: APRIL 14TH: Garage Sale: 7 AM TO 1 PM MAY: MAY 25TH-28TH: Slides open for Memorial Weekend (Times to be determined) JUNE: JUNE 1ST: Slides open for Summer (Check calendar posted at on site office and the community website) JUNE 8TH: Snow Cone Party at the pool: 4 PM TO 6 PM. School is OUT...time to party at the pool! Join us for snow cones and a swim! JUNE 23RD: Summer BBQ and Movie night in the Park: It’s time for our annual community bbq! This year we are planning on food trucks, activities, bounce houses, live music and a golf cart parade.

For after-hours association maintenance issues, please call 949-833-2600 to be connected

with the emergency service line. Please call 9-1-1 for life-threatening emergencies.

Street Sweeping Day - 1st and 3rd Friday each month

Trash Pick-Up Day - Thursday: Please remove trash cans from the common areas within 12 hours of trash pick up.

Gate Codes:

***The temp gate code as of January 8th: 1983 (press the key symbol twice then enter code).

The new gate code changes quarterly. The next gate code change will be April 2, 2018

Vendor gate Codes: Fed Ex/UPS: 1913

Newspaper Delivery: 2895 Homeowner Vendors (landscapers, housekeepers, exterminators): 9582

WWW.THE LAKESASSOCIATION.COM

The Lakes Community Association RESIDENT NOTIFICATION

Dear Neighbor,

Your community is now using a vehicle safelisting software called SafeList by Secure App Suite. In order for you to locate and claim your unit/property, please follow the simple instructions below. This change will now allow you to input guest vehicle information online, as opposed to calling in to the Security company. You will still have the option to call-in, however, entering the information online is recommended.

Setting Up Your Account

Step 1 - Log on to your building’s portal www.secureconcierge.net (remember to bookmark this site) Step 2 - Press the “Sign UP” button Step 3 - Choose your property Step 4 - Choose your street name Step 5 - Enter your unit or property number Step 6 - Enter your email address Step 7 - Enter your password Step 8 - Fill in your profile information Step 9 - Write down your username & password for easy access

Logging In To Your Account

Step 1 - Log on to your building’s portal www.secureconcierge.net Step 2 - Press the LOGIN button Step 3 - Enter your credentials, if you do not remember them, please press the “remember password” button Step 4 - To logout, press the logout button on the top right

Adding a Vehicle

Step 1 - Login to your buildings portal Step 2 - Add a vehicle by pressing the “add vehicle” button Step 3 - Enter all vehicle information Step 4 - Press submit

Creating a Permit

Step 1 - Login to your buildings portal Step 2 - If the vehicle is already added, press the “create permit” button, if a vehicle is not already added, please add the vehicle first before creating a permit Step 3 - Press the create permit button Step 4 - Select the start date Step 5 - Select the number of days Step 6 - Enter guest name Step 7 - Press submit to generate your pass Step 8 - Print the pass and put on the dash of the vehicle, face up © 2018 Latin & Code

Saturday, March 17, 2018

The Lakes Community Association Presents:

The Annual Easter

Egg Hunt

SNACKS/EASTER BUNNY/ACTIVITIES EVENT TIME: 10 AM-NOON/Egg hunt starts at 10:30 AM/Bring your own basket

AGE GROUPS AND HUNT TIMES:

3 AND UNDER: 10:30 AM 4 TO 6: 10:45 AM

7 TO 10: 11 AM 11 AND UP: 11:15 AM

LOCATION: THE LAKES COMMUNITY EVENT CENTER PARKING LOT/

EVENT CENTER/EVENT CENTER PARK

The Lakes Community Association

Owner Notice Disclosure (Civil Code section 4041)

California law requires Owners in a community association to provide the following information to the

association on an annual basis. Please complete and return this form to Keystone Pacific Property

Management, LLC at the address shown below or send the completed form to forms@keystonepacific.com

no later than April 30th.Owner Name:_____________________________________________________________________________

Property Address:__________________________________________________________________________

*ITEMS 1-6 NEED TO BE COMPLETED. IF NOT APPLICABLE, PLEASE INDICATE N/A

1. Address or Addresses to which notices from the association are to be delivered:

2. Any alternate or secondary address to which notices from the association are to be delivered:

3. The name and address of your legal representative, if any, including any person with power ofattorney or other person who can be contacted in the event of your extended absence from yourproperty:

4. Your property is (please check one): Owner occupied Rented out

If your property is rented out, please provide the following information:

Name of Tenant(s):

Phone Number:

Email Address:

5. Is your property developed but vacant (please check one)?: Yes No

6. Is your property undeveloped land? Yes No

Please return this form to: The Lakes Community Association

c/o Keystone Pacific Property Management, LLC 16775 Von Karman Ave, Suite 100

Irvine, CA 92606

sb 918 owner notice information form 102820162