Access to Interpretation At Capital Health Made …...Nova Scotia Interpreting Services (NSIS) is a...
Transcript of Access to Interpretation At Capital Health Made …...Nova Scotia Interpreting Services (NSIS) is a...
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Interpretation Services Mohamed Yaffa Diversity and Inclusion Coordinator, Capital Health.
Nicole Holland Interpretation and French Language Services Coordinator, Capital Health.
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Interpretation Policy for CDHA
CH70‐015
States: “POLICY “Note: The right to interpretation, at no cost to the patient/consumer, flows from CDHA’s responsibilities that are inherent in legislation agreements and that are inherent in legislation, agreements and guidelines such as the French Language Services Act, the Canada Health Act , and the Nova Scotia Provincial Government’s Cultural CompetenceGuidelines for the delivery of Primary Health Care.”
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Safety IS the ISSUE: Before the interpretation program, “gestures and guesswork” were often used in attempts to obtain medical histories for children frequently high needs medical histories for children—frequently high needs children in need of specialized care— whose parents didn’t speak English, says Lipnowski. “We were never p g , y pquite sure… and there were often unnecessary tests.”
“It’s generally acknowledged that the ability to communicate is the cornerstone of medicine for making a diagnosis and explaining management options ”options.
(Article : “Interpretation in Healthcare”, Ann Silversides & Andreas Laupacis)
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Issues People in positions of power “don’t know much about this issue”A ll “ l i i i f d h i As well, “people in positions of power and authority don’t know much about this issue…and many do not have experience with it ” she sayshave …. experience with it, she says.
Sarah Bowen, an associate professor of public health at Sarah Bowen, an associate professor of public health at the University of Alberta.
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Issues Bowen did background research to establish the framework for the WHRA language access program, and is the author of numerous reports on the subject and is the author of numerous reports on the subject, including a landmark 2001 Health Canada document on language barriers in access to healthcare, a g g ,Canadian Institutes for Health Research Knowledge to Action project, and a 2011 presentation to A dit ti C d th l b i iAccreditation Canada on the language barrier issues.
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Issues: Recently, however, the importance of professional interpretation services has moved up the policy agenda because of a mounting body of international agenda because of a mounting body of international evidence about the risks associated with the use of untrained interpreters.p
Interpretation services are increasingly understood to be part of risk management, the patient safety agenda, and strategies to address disparities in access to health and health care, Bowen says.
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Legislation: 3.5 Rights to Language Services in Health Care Claims involving rights of language access in health
i C d i i ll b d i i care in Canada are principally based on interpretations of the Canadian Charter of Rights and Freedoms, the Canadian Human Rights Act provincial and territorial Canadian Human Rights Act, provincial and territorial Human Rights Codes, the Canada Health Act, provincial Health Acts and the Criminal Code of Canada. The section that follows provides a brief overview of some of the relevant legislation.
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Language Line Phone‐ LL‐2100 dual handset phone for 3‐wayhandset phone for 3 way interpreter conversation
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LL‐2100‐Language Line DualLL 2100 Language Line Dual Handset Desk or Wall Mount Visual Call Notification Anti‐Theft Security Tab Anti‐Microbial Protection Speaker Phone Capability One Touch Interpreter Access Individual Handset and Speaker Volume Control
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Top 5 Languages Language Line p g g g g2012‐2013 NEPALI ARABIC MANDARIN CANTONESE VIETNAMESE
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Nova Scotia Interpreting p gServices Face‐to‐face Interpreters Come to hospital Patient’s homes Call to confirm appointments for patients in their llanguage
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NSIS‐Nova Scotia Interpreting Services (face‐to‐face (interpreting) Nova Scotia Interpreting Services (NSIS) is a non‐profit organization based in Halifax, Nova Scotia.
We provide face‐to‐face interpreting in over 50 languages including: Arabic Bosnian Cantonese languages including: Arabic, Bosnian, Cantonese, Croatian, Farsi, French, German, Greek, Italian, Korean, Mandarin, Nepali, Russian, Spanish, Swahili, p pVietnamese, and many more.
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Some NSIS Interpreters :
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Executive Director and Mayer ySavage
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Mayor Savage: Champion ! Mayor Savage stopped by our booth at the Multicultural Health and Wellness Fair to say hello to Ann and remarked on how impressed he was with the Ann and remarked on how impressed he was with the turnout!
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Mayer Savage Lee Cohen y gattend Graduation:
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NSIS:
Nova Scotia Interpreting Services recently held a d i f i i l d graduation ceremony for our 2012 training class and
were lucky enough to have Mayor Savage and lawyer Lee Cohen in attendance This article appeared in Lee Cohen in attendance. This article appeared in Touch Base magazine in January 2013.
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NSIS Statistics 2013‐2014 Top languages:
A bi Arabic Nepali Chinese incl Mandarin & Cantonese Chinese ‐ incl Mandarin & Cantonese Farsi
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I.S.I.S‐Immigrant Settlement & gIntegration Services 2013‐2014 Top Languages:
Arabic Mandarin Farsi Nepali
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A smile in closing….. Always better to err on the side of caution…….
https://www.youtube.com/watch?v=yR0lWICH3rY
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Thank you
We appreciated the invitation to demonstrate our service to you today.
Cheers! Ni l d A Nicole and Ann