ACCES EMPLOYMENT 2018-2019 ANNUAL REPORT...
Transcript of ACCES EMPLOYMENT 2018-2019 ANNUAL REPORT...
ACCES EMPLOYMENT2018-2019
ANNUAL REPORTBUILDING OUR
FUTURE WORKFORCE
LEADERSHIP REPORT
As an organization, ACCES takes pride in the quality of
our services and our ability to innovate and generate
results for all of our stakeholders. ACCES’s role has
always been to bring together jobseekers, newcomer
entrepreneurs, businesses, government funders and
program partners in a model that applies a coordinated
and collaborative strategy to enable employment and
business success. ACCES looks for opportunities to
leverage our expertise and best practices to support
jobseekers looking for work, newcomers starting a
business in Canada, and employers and business
partners seeking skills and talent for their workplaces.
Collaboration between all of our stakeholders has
been key to our success; it has created the foundation
for increasing the effectiveness and relevance of our
services in the context of constantly changing workforce
needs. At the same time, our specialization in serving
newcomer jobseekers and entrepreneurs has never
been more critical than today, as Canada faces growing
skills gaps and shortages in our labour market.
Recently, Canada was recognized internationally
by the Organization for Economic Cooperation and
Development (OECD) for our leading model of
economic immigration and for the success that we
have experienced in the management of this model.
Yet despite this leading role, we know that there are
still significant barriers faced by many newcomers
to Canada to successfully integrate into our labour
market. The programs and services offered by ACCES,
funded by the government and supported by a growing
number of corporate partners and donors, remain
critical and essential for newcomers to overcome
those barriers. Furthermore, these services must be
coordinated and seamless between organizations and
across communities, particularly for more vulnerable
populations such as youth, women, and refugees, who
face multiple challenges beyond employment.
ACCES has achieved significant results this past
year, serving over 35,000 jobseekers and newcomer
entrepreneurs across all of our programs and services.
Through our Employment Ontario services, 86% of
our jobseekers found employment or achieved their
training objectives. Collectively, our sector-specific
bridging programs supported 84% of participants to find
employment in their field within one year. This past year,
ACCES has also continued to expand our online programs
and services including our Electrical Engineering
Connections program, Business Connections en Francais
and our pre-arrival program, Canadian Employment
Connections is now serving entrepreneurs before they
arrive in Canada.
This past year was also significant in terms of building
and extending our employer partnerships. Our newest
location in Markham is a collaborative partnership
between ACCES and RBC Meeting Place – helping
newcomers with employment, settlement and financial
advice. We also launched a new program, Women in
Technology, supported by the TD Ready Challenge, which
will help newcomer women to transition into jobs in the
programming and IT field.
Finally, to reflect our ongoing commitment to service
excellence and adapting to change, we undertook a
process to refresh our brand this year. This will ensure that
ACCES remains highly visible and relevant to all of our key
stakeholders. We are excited to introduce our new logo
through this annual report, and new branding elements
and messaging over the coming year.
We would like to acknowledge the support of our current
funders, the Ministry of Training, Colleges and Universities;
Immigration, Refugees and Citizenship Canada; United
Way Greater Toronto; and the City of Toronto. Thank
you for your ongoing commitment and confidence
in the strength of our services and programs. We also
acknowledge and thank all of our leading employer
partners, sponsors and donors for their generous support
this year.
We are pleased to present our 2018-2019 annual report,
Building Our Future Workforce, to emphasize the active
role that each of us plays in contributing to the success
of jobseekers and newcomer entrepreneurs as they look
for connections to employment and business. Only by
working together can we address the needs of employers
and businesses in Canada where the skills and talent of
those we serve are essential for our country to thrive.
ALLISON POND PRESIDENT & CEO, ACCES EMPLOYMENT
JOHN SHIELDS CHAIR OF THE BOARD, ACCES EMPLOYMENT
VISIT WWW.ACCESEMPLOYMENT.CA TO VIEW THE FULL DIGITAL VERSION OF OUR ANNUAL REPORT.
TORONTO 416.921.1800 SCARBOROUGH 416.431.5326 MISSISSAUGA 905.361.2522 NORTH YORK 416.443.9008 BRAMPTON 905.454.2316 MARKHAM 905.840.2660
HOW ACCES MAKES A WORLD OF DIFFERENCE
“Empowering Women
allowed me to meet with
other professional women
in the financial industry.
These individuals have been
through similar challenges.
Listening to these women and
participating in networking
sessions was very encouraging
and helped to build my self-
confidence.”
“Through the YJC program, I
had the opportunity to meet
a lot of hiring managers to
use my new interview skills.
It was at one of these hiring
events that I met my current
employer. Without the
preparation and guidance
from ACCES I wouldn’t have
been as confident in my
interview. I thank ACCES for
helping me to be successful
in my journey.”
“Everyone comes to Canada
with a resume but I came
with a business plan! Through
the Entrepreneurship
Connections® program at
ACCES I was able to get the
information I needed, build
connections and source
funding opportunities. I
successfully launched my
business three days before the
program completed.”
SUCCESS STORY ARDITA DRAGUSHA, PRODUCT AND SERVICES MANAGER, SBI CANADA BANK LEADERSHIP CONNECTIONS AND EMPOWERING WOMEN ALUM
SUCCESS STORY TENZIN DAWA, STORE SUPERVISOR, VRPLAYIN YOUTH JOB CONNECTION ALUM
SUCCESS STORY DEBASHISH KUNDU, FOUNDER & GROUP CEO, ASTERID GROUP INC. ENTREPRENEURSHIP CONNECTIONS® PROGRAM ALUM
RESULTS FOR JOBSEEKERS
EMPLOYMENT ONTARIO RESULTS
SECTOR-SPECIFIC BRIDGE TRAINING PROGRAM RESULTS
RESULTS FOR ENTREPRENEURS
ACCES’s integrated service model allows us to target and
customize our employment services to meet the unique needs
of our jobseekers. In 2019, we continued to deliver strong results
across all of our programs and services.
ACCES delivers Employment
Ontario services across five
locations.
ACCES also offers industry
focused programs that address
labour market shortages in the
Construction Trades, Hospitality
and Healthcare sectors. ACCES
works collaboratively with industry
partners to deliver the programs.
ACCES offers programs serving the following sectors:
Cybersecurity, Engineering,
Electrical Engineering, Financial
Services, Human Resources,
Information Technology,
Leadership, Sales and
Marketing and Supply Chain
TOTAL NUMBER OF INDIVIDUAL JOBSEEKERS SERVED IN 2018-2019
OF JOBSEEKERS FOUND EMPLOYMENT OR ACHIEVED TRAINING OBJECTIVES
TOTAL NUMBER OF JOBSEEKER VISITS
TOTAL NUMBER OF WORKSHOPS DELIVERED
TALK ENGLISH CAFÉ SESSIONS OFFERED TO HELP NEWCOMERS IMPROVE THEIR ENGLISH LANGUAGE AND CONVERSATIONAL SKILLS
OF JOBSEEKERS WOULD RECOMMEND OUR PROGRAMS AND SERVICES
OF SECTOR-SPECIFIC PROGRAM PARTICIPANTS WERE EMPLOYED IN THEIR FIELD WITHIN ONE YEAR OF PROGRAM COMPLETION
ACCES PROVIDED SUPPORT TO
ENTREPRENEURS TO START THEIR BUSINESS IN 2018-2019
35,000
148,472 2,636OVER 450
150+
“The pressure that comes with migration can erode an
individual’s self-confidence. ACCES was my North star,
giving me hope and confidence while equipping me
with the resources to understand the subtle nuances
of the Canadian workplace. I am proud to be an ACCES
alumni and will continue to devote my time, amongst
other resources, to the ACCES network.”
SUCCESS STORY KELECHI UZOMA , PROJECT MANAGER, BANK OF MONTREAL (BMO) LEADERSHIP CONNECTIONS PROGRAM ALUM
IN-PERSON 74,528 ONLINE 73,944
IN-PERSON 2,236 ONLINE 400
CLIENT DEMOGRAPHICS
TOP 10 COUNTRIES OF ORIGIN (OUTSIDE OF CANADA)
We provide employment services and programs to individuals from
diverse backgrounds with a broad range of professional experience.
1. INDIA
2. NIGERIA
3. PAKISTAN
4. CHINA
5. SYRIA
6. IRAN
7. BANGLADESH
8. BRAZIL
9. PHILIPPINES
10. JAMAICA
TOTAL NUMBER OF LANGUAGES SPOKEN BY ACCES JOBSEEKERS
1. POST GRADUATE 40%2. BACHELORS DEGREE 34%3. HIGH SCHOOL 11%4. CERTIFICATE/DIPLOMA 10%5. OTHER 5%
EDUCATION LEVEL OF JOBSEEKERS THAT WE SERVE
BUSINESS, FINANCE, ADMINISTRATION 31%
SALES AND SERVICE 14%
MANAGEMENT OCCUPATIONS 13%
NATURAL AND APPLIED SCIENCES 11%
SOCIAL SCIENCE, EDUCATION, GOVERNMENT SERVICE 8%
HEALTH OCCUPATIONS 7%
OCCUPATIONS UNIQUE TO PROCESSING, MANUFACTURING 6%
TRADES, TRANSPORT AND EQUIPMENT OPERATORS 5%
OCCUPATIONS UNIQUE TO PRIMARY INDUSTRY 3%
ART, CULTURE, RECREATION AND SPORT 2%
OCCUPATIONAL BACKGROUND OF OUR JOBSEEKERS:
OF JOBSEEKERS WE SERVE ARE NEW TO CANADA
JOBSEEKERS SERVED ARE YOUTH BETWEEN THE AGES OF 15-29
88
1 IN 3
“The team at ACCES were invested in my success.
They were very supportive and provided me with
valuable critical feedback which helped me
fine tune my interview and presentation skills.
The Cybersecurity Connections program was
phenomenal and it provided me with strategic
tools to find my dream job!”
SUCCESS STORY CHRISTINE KONERI, SENIOR SECURITY CONSULTANT, IBM CYBERSECURITY CONNECTIONS PROGRAM ALUM
ABOUT OUR EMPLOYERS
EMPLOYER VOLUNTEERING
INNOVATIVE EMPLOYER PARTNERSHIPS
ACCES works closely with our employer partners to achieve
shared success in a variety of ways. We connect our jobseekers to
employment opportunities and we collaborate with employers
to develop innovative programs. We create opportunities for
employers to participate in our services as expert guest speakers
and mentors to our clients.
FUNDING SUPPORT PROVIDED BY IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA
TOTAL NUMBER OF EMPLOYERS WE WORK WITH
TOTAL NUMBER OF VOLUNTEER HOURS CONTRIBUTED BY ALL VOLUNTEERS AND MENTORS
TOTAL NUMBER OF SPEED MENTORING® EVENTS
TOTAL NUMBER OF MENTORS
TOTAL NUMBER OF MENTEES
2300+
3800+114 1789 2151
“In working with ACCES we
learned what we needed to
do inside Starbucks for both
our store and hiring managers
and for refugee candidates.
If it weren’t for ACCES’s program,
I don’t think we would have
the success we do.”
“This new co-location is about
taking things to a new frontier.
This is a great example of
us trying something new,
something that benefits in
the end, ACCES clients and
potential RBC clients.”
“BDC’s relationship with ACCES
is long-standing and has
allowed us to reach newcomer
entrepreneurs in a highly
significant way – by supporting
them to start their business at
the earliest steps when they
arrive in Canada. We have always
been impressed with the level
of talent available for recruitment
from ACCES programs and are
proud to support the work of
the organization.” — ROSS ANDERSON, HEAD OF SOCIAL IMPACT AND PUBLIC POLICY, STARBUCKS
— MICHELLE COWAN, REGIONAL VICE PRESIDENT, RBC
— SHARON CONNOLLY, VICE PRESIDENT NEWCOMER ENTREPRENEUR SUCCESS TEAM (NEST), BDC
STARBUCKS AND ACCES PARTNER TO EMPLOY REFUGEES AND NEWCOMER YOUTH
ACCES AND RBC PARTNER IN A CO-LOCATION TO SERVE NEWCOMERS AND JOBSEEKERS IN YORK REGION
COLLABORATION WITH BDC TO BUILD BUSINESS SUCCESS FOR NEWCOMER ENTREPRENEURS
(SPEED MENTORING®, SPEED MENTORING® EN FRANÇAIS, THE TRIEC MENTORING PARTNERSHIP AND THE CONNECTOR PROGRAM)
— ANDREA BARRACK, GLOBAL HEAD, SUSTAINABILITY & CORPORATE CITIZENSHIP, TD BANK
BUILDING OUR FUTURE WORKFORCE
TECHNOLOGY READY THE RIGHT SKILLS FOR OUR FUTURE WORKFORCE
EMPLOYER ENGAGEMENT: ACCES AND THE TD READY CHALLENGE CONNECT WOMEN TO THE IT SECTOR
ACCES recognizes the importance of continuous change and
innovation in order to meet the evolving needs of our stakeholders.
ACCES is seizing every opportunity to adapt and align our service
model to emerging needs and trends.
ACCES has responded to the
increased pace of change
brought on by technology and
innovation by developing new
programming that prepares
jobseekers for in-demand
jobs in the technology sector.
This past year, we launched
Cybersecurity Connections
and the Women in Technology
program.
At the same time, technology
allows us to deliver services
through different channels, to
reach a wider audience and
provide enhanced services for
jobseekers and employers.
This past year, we introduced
several new program
components to our bridging
programs. These 21st century
skills focus on growth
mindset, creativity, innovation,
problem solving and practical
applications of learning.
Program participants apply this
learning in real-life workplaces
through experiential learning
opportunities facilitated by the
Riipen platform.
In 2018, ACCES Employment was
named one of ten winners of the
inaugural TD Ready Challenge.
Through this grant, ACCES has
launched our Women in Technology
program to help newcomer
women train and connect to
in-demand roles in the IT sector.
Through a virtual job fair
organized by ACCES, Aadesh
Joshi connected with TD Bank
in Moncton, New Brunswick,
and is now working as a
Financial Analyst, Corporate
Lending.
“What we liked about the
Women in Technology program
was that it focused on a segment
of the population that is critically
important to Canada’s future
and that’s new Canadians and
immigrants. The program is
about helping women to secure
in-demand jobs that will lead
to economic stability for the
country and income stability for
their families.”
Sales and Marketing
Connections program
participant attends a Design
Thinking workshop delivered
by Abe Salam, Manager, Talent
and Organization, Accenture
Canada.
2019 WALK OF FAME WINNERS
This year, through our Walk of Fame Awards, ACCES is pleased
to profile the amazing success we have achieved in creating
and facilitating important mentoring opportunities. This award
recognizes mentors who have been exceptional in contributing their
valuable time and expertise to the success of our clients.
Congratulations to our Winners this year!
NAILA INAM, SENIOR MEDICAL ADVISOR, AMGEN MENTOR, HEALTHCARE CONNECTIONS PROGRAM
WASSEEM MAKHOUL , PARTNER MANAGER, CHIC CONTRACTING INC. MENTOR, ENGINEERING CONNECTIONS PROGRAM
DR. DEEPAK SHARMA , PROFESSOR MENTOR, HR CONNECTIONS PROGRAM
NICOLE JACKSIC, PROGRAM MANAGER & TEAM LEAD, DIVERSITY & INCLUSION, TD BANK GROUP MENTOR, EMPOWERING WOMEN PROGRAM
ABE SALAM, MANAGER, TALENT AND ORGANIZATION, ACCENTURE CANADA MENTOR, IT CONNECTIONS PROGRAM
MICHELLE WAY, MARKET VICE PRESIDENT, RICHMOND HILL, CIBC MENTOR, FINANCIAL SERVICES CONNECTIONS PROGRAM
CLAUDIA LE BEAU, BILINGUAL ACQUISITION SALES REPRESENTATIVE MENTOR, SALES AND MARKETING CONNECTIONS PROGRAM
MUHAMMAD SHAHZAD HAFEEZ , AVP, CORPORATE DEVELOPMENT, FINANCE, AVIVA CANADA INC. MENTOR, THE TRIEC MENTORING PARTNERSHIP, CONNECTOR PROGRAM
RYAN WILSON, SENIOR RECRUITER, ROYAL BANK OF CANADA (RBC) MENTOR, LEADERSHIP CONNECTIONS PROGRAM