Accenture S.No Vol Point Page Clause in RFP … Vol Point Page Clause in RFP Clarification required...
Transcript of Accenture S.No Vol Point Page Clause in RFP … Vol Point Page Clause in RFP Clarification required...
S.No Vol Point Page Clause in RFP Clarification required Clarification
1 1
2.2.1. State Portal including
Applications & Electronic
forms 6. State Portal 10, 30
iii. Multilingual: The portal would
primarily be available in local
language &English. iii.
Provide multilingual content;
primary languages would be
Marathi, Hindi andEnglish.
Please confirm on
languages supported by
State Portal along with
eform & content
The languages Should be
English and Marathi
2 1
2.2.1. State Portal including
Applications & Electronic
forms 10
MMP Services – Services already
identified under State MMPs
wherework is yet to start and
which are not covered under High
Volumes Services.
Our understanding is that
e-services and MMP
would be integrated with
State portal using link
based integration. Please
confirm.
There should be a provision of
connectors from SSDG to e-
District application.
3 1 4.7. Implementing Agency 23
ii. The implementing agency shall
customize/enhance the current
state portalaccording to the SPF
provided by NIC.
Our understanding is that
IA need to develop new
state portal as per SPF
guidelines provided by
NIC. Please confirm
Existing Portal is in Share Point
2010 and SQL Server 2008 as
a database . The IA should
enhance and customise the
existing portal for the entire
functionality for supporting the
SSDG application and project. .
4 1 4.7. Implementing Agency 23
k. Integration of any existing
application like e-district with the
proposedsolution.
Our understanding is that
any existing application
will be integrated with
state portal as link, so
there will be link based
integration. Please
confirm
e-District forms should be
accessed through the state
portal and SSDG application.
Accenture
5 1
5. Departments & Services
Identified for development
ofe-forms under SSDG for
Maharashtra Annexure
1 Annexure 2 27, 73, 75
40 e-forms by C-DAC as listed in
Annexure 1 and 25 e-forms
proposed under e-District as listed
in Annexure -2 have to be
integrated (after customization
whererequired) into the State
Portal,.
Our understanding IA
need to develop 57
services listed on page#
26 and need to provide
quotes for same only, in
financial table mentioned
on page# 51 of Volume 2
(table 6). Apart from this,
any other service/e-form
implementation will be
treated through change
request and there will be
separate cost for that.
Please confirm.
Implementing Agency (IA) to
leverage (i.e. make use of) the
forms developed by CDAC and
e-District
6 1 6. State Portal 31
Should have an interface to
connect with SMS / SMTP
gateway.
Our understanding is that
IA need to integrate with
SMS gateway provided by
state. Please confirm.
SMS gateway would be
provided by the State
government
7 1
7. Scope of Work &
Functional Requirement
Specifications 36
It is envisaged that mobile devices
would be an additional channel for
demanding and availing
government services. The Mobile
Services Delivery Platform(MSDP)
for providing services is expected
to become a preferred way in
duecourse of time.
Our understanding is that
IA need to provide
solution capability of
application which can be
integrated with Mobile
Services Delivery
Platform (MSDP) in
future. This will be treated
through change request, if
comes.Please confirm.
MSDP will be provided by the
GoM. The IA should make a
provision for its integrationwith
the state portal and SSDG.
8 1
7. Scope of Work &
Functional Requirement
Specifications 40
xxxviii. Integration of the Portal
with NSDL and GRASiii.
Integration of SSDG with
MahaOnline, e-district and District
SETU
Our understanding is that
GRAS, MahaOnline and
other applications will be
integrated with state
portal as link based
integration. Please
confirm.If understanding
is not correct, please
provide details for
integration along with
underlying technology of
application (GRAS etc.)
Provision should be there for
integration with NSDL, GRAS
etc. Government Receipt
Accounting System (GRAS)
9 1 7.6. Training 43 General question
Please confirm on training
delivery locations (state
HQ or district HQ) where
IA needs to deliver the
training to users
Batch training to be provided at
district HQs
10 1 18.2 Deployment SLR 65
Training -including Training
Master Trainersand end user
Training– completion
andsatisfaction of the training
sessions todepartment
officialsAPSCS&T would call for
feedback reports from
departments after each training
session. Penalty would be
imposed for delay in training/
insufficient training carried out by
the IA
Please elaborate how do
you plan to quantify the
effectiveness of training.
Feedback from the end user
based upon the matrix derived
by IA and Department
11 1 18.2 Deployment SLR 65
Application Development for e-
form, Integration with State Portal,
Unit Testing and User Acceptance
Test of e-Forms, SSDG and State
Portal Application ( including
metadata services, service and
Government office locator) and
compliance to all security
standards Project Sign-off and
Launch
Our understanding is that
all deployement SLR
milestone mentioned
should be associated with
value quoted for same
milestone instead of Total
Project value. Request
you to please update the
deployment SLR and
confirm
SLR as per GOI guidelines.
Assessment till Go Live to
exclude operations and support
12 1
11. Project Implementation
Schedule 55 Project Implementation Schedule
Does IA has the flexibility
to change milestone
dates provided it agrees
to meet the deadline of 24
weeks for complete
implementation without
incurring penalties as per
Deployment SLR? Please
clarify As per the RFP
13 2
ANNEXURE 9: Financial
Proposal Submission
Formats 52
Table 8: Format for Financial
Quote for Training and
Workshops-Cost per participant is
inclusive of Training Venue,
Training Kit , Trainer Cost etcThe
Total number of participants to be
trained would be approximately
6000 with a permissiblechange of
+ or - 5%The Number of
participants per batch may be 20
per batch.
Our understanding is that
IA need to provide only
trainer , training material
and trainer laptop to
conduct the training.
Basic Training
infrastructure, Training
Rooms, Sitting
arrangement, connectivity
and overhead projector
shall be provided by
Nodal Agency. Please
confirm.
Cost per participate shall
include all costs as mentionjed
in the RFP
14 1
ANNEXURE 6: Indicative
Bill of Materials 92, 93, 94
Minimum Hardware Specifications
– State Portal ComponentWeb
and Application Servers,
Database Servers, CMS, e-form ,
Directory Servers, EMS - 5 years
on Site Comprehensive Warranty
with 99.95 % uptime
Our understanding is that
IA needs to provide
warranty support till
contract period which is 3
years as of now. Please
confirm Go live plus 3 years
15 1 & 2
12. Payment Terms 5.2.
Payment Terms
Vol I - 58,
Vol II - 27
Implementation & training
payment terms
Please confirm on
Payment terms which
need to be used, as there
are different payment
terms mentioned on page
# 58 of Vol 1 and page #
27 of Vol 2.
Additional details mentioned in
Page 27 of Vol2
16 1
Section 4.7Warranty and
Maintenance (subclause1) 46
The Implementation Agency shall
provide a comprehensive warranty
fora period of 3 years,
commencing from the date when
the system goes“live” or when the
acceptance is completed as per
the AcceptanceCriteria
With respect to all third-
party products and
services purchased by
Accenture for Client in
connection with the
provision of the Services
hereunder, Accenture will
only pass through or
assign to Client the rights
Accenture obtains from
the manufacturers and/or
vendors of such products
and services (including
warranty and
indemnification rights), all
to the extent that such
rights are assignable
including third party
software or hardware
resold to the client
IA is responsible for the entire
life cycle of the project.
17 1
Section 4.7 Warranty and
Maintenance (subclause4) 47
If the Implementation Agency,
having been notified, fails to
remedy thedefect(s) within the
period specified in the contract,
department mayproceed to take
such reasonable and remedial
action as may be necessary,like
imposition of penalties as per
SLAs defined in this RFP at
theImplementation Agency‟s risk
and expense and without
prejudice to anyother rights which
department may have against the
ImplementationAgency
The bidder seeks to
propose that imposition of
penalties shall be the sole
and exclusive remedy for
any delay in services As per the Standard guidelines
18 1
Section 4.7 Warranty and
Maintenance (subclause 6 47
The Implementation Agency
hereby represents and warrants
that theSoftware as delivered
does not and will not infringe any
IntellectualProperty Rights held by
any third party and that it has all
necessary rights,or at its sole
expense shall have secured in
writing all transfers of rightsand
other consents necessary to make
the assignments, licenses and
othertransfers of Intellectual
Property Rights and the
warranties set forth in theContract,
and for department to own or
exercise all Intellectual
PropertyRights as provided in the
Contract. Without limitation, the
Vendor shallsecure all necessary
written agreements, consents and
transfers of rightsfrom its
employees and other persons or
entities whose services are used
Bidder will provide
intellectual property
warranty rights only for
copyright and trade
secrets infringement.2.
Bidder wants to retain the
ownership of the
materials developed by
the Bidder with
appropriate non-
exclusive, perpetual,
worldwide and non
transferable license to
MSeGS for using such
developed materials
without any additional
charge. This language
accordingly needs to be
changed Standard guidelines
19 1 Section 14 Approvals 59
The Implementation Agency shall
be responsible for obtaining
approvals for anyStatutory and
Regulatory requirements (if any)
from any of the authorities.Further,
the Implementation Agency shall
be responsible to get
requireddocumentation completed
for obtaining such approvals from
time to time. TheImplementation
Agency shall undertake to do all
such acts and deeds as requiredto
ensure that the approvals are
obtained only with prior approval
of department.The State Nodal
Agency shall extend all
reasonable assistance to the
Implementing Agency
The Bidder seeks to
propose that each party
shall be responsible for
obtaining the necessary
approvals which are
applicable for their
performance of services No Change
20 1
Section 1.13Earnest Money
Deposit and its amount
(EMD) 10
Bidders shall submit, along with
their Bids, EMD of Rupees 10
Lacs only in theform of a Demand
Draft only in favour of SETU
Maharashtra, payable at
Mumbai.EMD in any other form
shall not be entertained
Can EMD be provided in
Bank Guarantee format
also? Yes
21 2
Section 4.6Performance
and Bank Guarantee 24
The Implementation Agency shall
at his own expense, deposit with
department,within Fifteen (15)
working days of the date of notice
of award of the contract orprior to
signing of the contract, whichever
is earlier, an unconditional
andirrevocable Performance Bank
Guarantee (PBG) from a
Nationalized Bankacceptable to
department, payable on demand,
for the due performance
andfulfillment of the contract by
the bidder.
Can Performance Bank
Gurantee (PBG) be
deposited from Scheduled
bank also? Nationalised/Scheduled Banks
22 1 2.2.1 (point 4) 10
State Portal including Applications
& Electronic forms - Shall be
available anytime, anywhere: The
portal will be available 24hours a
day, 7 days a week, and
accessible from anywhere in
theworld via the internet. While
the technology shall be available
roundthe clock, functional support
might be available only during
thenormal working day.
Operations and
Maintenance support
hours – Our
understanding is that all
functional support ,
technology support,
infrastructure support and
helpdesk operations is
required during normal
working hours from 9 AM
to 5 PM Monday to Friday
only .Please confirm
The working hours are from 8
am to 8 pm
23 1 15 59 Post Acceptance Support
Operations and
maintenance - Our
understanding is that
SETU Maharashtra will
provide seating space,
desk , chair , electricity
connection, network
connectivity and required
access to the IA
personnel posted at
SDC/SWAN POC
premises . Please confirm
how many seats shall be
provided at the SDC and
SWAN POC premises
To be provided to the selected
IA at a place nearby to
SDC/SWAN
24 1 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Operations and
Maintenance - We
understand that the end
users using the portal
would be Service Seekers
(citizens) through the
CSC agents and
government employees.
Could you please suggest
the volumetric details for
the following a) Estimated
number of end usersb)
Estimated number of
concurrent users c)
Estimated growth of the
End users over 3 years d)
Number of hits to the
portal on an annual basis
IA to estimate the details and
propose accordingly
25 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Help Desk services – Our
understanding is that all
Helpdesk
communications (Written
and Oral) will be in
English only - Please
confirm
Communication should be in
English
26 1 7.3 iv 41
The Successful Bidder shall cover
comprehensive insurance of the
entireinfrastructure created by the
IA under this tender for the entire
duration ofthe contract period
The IA is required to
provide insurance for
infrastructure, including
servers & gap
infrastructure for 3 years.
Please confirm Correct
27 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Please confirm that the
helpdesk will be working
out of your premises.
Please advise if the
necessary infrastructure
like seating space, desks,
network and telephone
connections, computers,
electricity connection, and
required access to IA
personnel etc will be
provided by you, or does
the IA need to arrange for
the same. Please also
advise the location of the
help desk. If there is a
limit on number of seats
availability, then please
confirm how many seats
will be provided at client
location
To be provided to the selected
IA near to SDC/SWAN
28 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Help Desk services - Our
understanding is that
Government Employees
from the various
departments (for all
included services) and the
CSC operators accessing
this eforms/portal
application would be
contacting this IT
Helpdesk provided by IA
.Any additional increase in
department user count
and additional services
shall be addressed as
part of the change
request process at
additional cost . Please
confirm if this is correct No Change
29 2 Annexure 7 44
Guidelines for Technical Proposal -
Point 9 Post Implementation Plan
Our understanding is that
the citizens of
Maharashtra accessing
this portal outside of the
CSC location shall be not
be contacting the IT
Helpdesk provided by the
IA in this project and shall
be contacting a Citizen
call center which is
outside the scope of this
project and will be
provided by SETU
Maharashtra. Please
confirm if this is correct
All issues related to SSDG state
portal and eforms will be
handled by help desk provided
by IA
30 1 7.3 iii 40 Gap Infrastructure
The RFP does not provide
the locations of the Gap
Infrastructure roll out.
Please provide the same
for working out the
resource requirement for
supporting the same
IA sould carry out study for
assessment of Gap
infrastructure
31 1 6.4 33
Security of State Portal - The
State Portal Security will consist of
authentication, authorization,
portal accesscontrol, services
access control, secured pages,
single sign-on, security event
loggingand audit trailing etc. The
State Portal must meet GoI /
Ministry of IT / NICinfrastructure
and security standards
Security Services - Our
understanding is that the
required Firewall/s will be
provided by SETU
Maharashtra and the IA
will be guided by the
standard information
systems security policies
and guidelines - Please
confirm Yes. As per policy of SDC
32 1 9 50
Responsibility Matrix Summary -
Point 19 Helpdesk Maintenance
Helpdesk Management -
Please suggest if you
have any specific tool for
Helpdesk Management or
does the IA needs to
supply and implement an
incident management
tool.
No specific tool. IA to provision
for the same.
33 1 18.4 69 Operational SLR
Our understanding is that
SLRs governing Helpdesk
are applicable only within
the Service Window i.e 9
AM to 5 PM Monday to
Friday. Please confirm
8 am to 8 pm on GoM working
days
34 1 3.1.1 14
State Data Center - The civil work
for the SDC is ~ 90% completed.
The SDC expected to
beoperational by July 2011.
a. Please confirm if State
Data Center is fully
operational before the
start of the project, if not
please confirm where will
be eForm-Portal & SSDG
Servers will be installed
during the interim phase
till the SDC is ready. b.
Also confirm if IA need to
factor cost for migration
from temporary location to
State Data Center when it
becomes available.c.
What is the address of
SDC?
SDC to be operational by end of
August 2011
35 1 7.11 45
Back up Management Services -
The Implementation Agency shall
provide for backup management
services(conduct regular backups
and restoration (if required), of
critical data and systemsto
achieve the required service level
Please suggest if you
have any specific
requirements for
managing the
backupsOur
understanding is that IA
will leverage SDC backup
hardware and software for
taking backups. Please
confirm.
Tape drive is mentioned in the
RFP
36 1 2.2.5 13
Gap Infrastructure - The gap
infrastructure in the form of
Connectivity (except the
bandwidth from the telecom
service provider) and Computing
Infrastructure shall be provided by
the Implementing Agency at the
departmental locations across the
State so as to facilitate delivery of
services from respective State
departments office, in response to
the requests raised through filled
in Electronic Forms on the State
Portal.
Bandwidth connectivity for
all offices will be provided
by respective
departments, and the
same will be managed
and supported by the
respective departments
IA has to estimate based on
the services provided by the
concerned departments.
37 2 Annexure 7 44 Guidelines for Technical Proposal
Please confirm that the
data center support will be
restricted to the
infrastructure being setup
for Implementing
Electronic Forms
Application, State Portal
and State Service
Delivery Gateway, and will
not cover the existing
server & network
infrastructure. Correct
38 1 7.5 42
Consumables - The replenishment
of consumables for the Hardware
deployed shall be made available
by the respective departments
The RFP states that all
consumables will be
provided by the state
nodal agency, please
confirm that this includes
the batteries for all UPS
installed for this project
Yes. Includes batteries for
single UPS of 1 KVA
39 1 7.5 42
Consumables - The replenishment
of consumables for the Hardware
deployed shall be made available
by the respective departments
Please also confirm that
all Consumables, like
printer cartridges &
backup tapes will be
provided by Mizoram
State IT Department
The consummables shall be
provided by the concerned state
departments.
40 1 9 50
Responsibility Matrix Summary -
Point 15 24x7 monitoring of IT
Infrastructure
The table mentions 24 x 7
monitoring of the
infrastructure. Please
advise if you need us to
provide resources tp be
available at the
datacenter for 24 x 7
monitoring. Overall 24x7 support is required
41 1 Annexure 6 92, 93, 94 1.15, 2.15 and 3.15
It mentions that the
warranty for the Web &
application servers,
Database servers and
CMS, e-form , Directory
Servers, EMS (Staging)
servers is required for 5
years. Whereas Section
4.7 point 1 (Warranty and
Maintenance), Section
7.12 point 1 (Warranty
and Maintenance) and
Annexure 8 (point 4)
Financial Proposal it is
mentioned 3 years.
Please confirm which is
correct. This has been
mentioned for other
datacenter hardware also.
Warranty for three years after
Go Live
42 1 2.2.3 12
Training & Manpower for SSDG,
State Portal
Our understanding post
implementation workshop
is out of scope. Please
confirm. 1 If post
implementation workshop
is in scope then please
provide workshop details
like frequency of
workshop, batch size of
workshop and location of
workshop.1.1. Our
understanding is that if
workshop needs to be
conducted then location
of workshop would be
only at state HQ. Please
confirm
All district HQs and identified
towns
43 1 2.2.1 9
The State Portal and SSDG
project infrastructure is expected
to be hosted in the SDC. However
if there is no SDC at the time of
implementation, then the State
would implement it in MSWAN
Network Operations Center (NOC)
and State would mandate the
Implementation Agency (IA) to
migrate the infrastructure in the
SDC whenever the SDC comes
up during the operations period
a)Inthisbid,dowehavetofac
torinthecostofmigrationofs
tateportalandSSDGinfrast
ructurefromNOCtoSDCwh
enitcomesup?Orwouldthat
migrationbetakenup as a
chargeable activity under
change request? b) What
is the address of NOC?
SDC to be operational by end of
August 2011
44 1 2.2.5 13
The gap infrastructure in the form
of Connectivity (except the
bandwidth from the telecom
service provider) and Computing
Infrastructure shall be provided by
the Implementing Agency at the
departmental locations across the
State ....."
a)Please provide details
of condition of gap
locations where
connectivity has to be
commissioned
i.e.whatarethe"gaps"to be
expected as far as
commissioning of
connectivity is
concerned? Also please
provide their address
details.b)Please provide
detailed HW BOM and
specificationsofallrequired
HW(such
asADSLRouters/Modems,
patchchords,RJ-
45connector,Ethernetswit
ches,Cat5/6cables, etc.)
for all the gap locations
for commissioning of
network connectivity.
Bidders to estimate the details
and propose accordingly
45 1 7.3 (point iii clause c) 40
Gap Infrastructure - The details of
number of offices and the units of
gap infrastructure per office will be
provided by the SETU.
A) Please proide address
of each and every gap
location in scope.
B)Incaseaddressescan'tb
eprovidedatthismoment,pl
easeprovidenumberofgapl
ocationofficesinscopeandi
nhowmanydifferenttowns/
cities/placesaretheseoffic
es spread across? Locations as per RFP
46 1 9 (Point 11) 50 Responsibility Matrix Summary
What exactly is scope of
IA as part of providing
Cabling etc at offices? Cabling as part of Gap
47 1 9 (Point 14) 50 Responsibility Matrix Summary
Is"Broad Band
Connectivity for all
identified Locations"is its
cope ofI A? Ifyes, please
provide details of the
same.
Departments will provide
broadband connectivity
48 1 Annexure 6 93 EMS
Please let us know
specifications of EMS. Provided in the corrrigendum
49 1 7.13 47
Management Information System
(MIS) Report Generation
Do we need Helpdesk or
EMS for this purpose? No
50 1 10 - point ix 53
Deliverables-Pointix-Tools to
monitor the SLAs should be
supplied by the Implementing
Agency.
Please let us know if SDC
already has any tool s to
monitor SLAs and
IAcanleveragethe same IA to provide tool.
51 1 11 55 Project Implementation Schedule
The project start date D is
mentioned as a. in
indicative Project plan -
from the date of "Issuance
of LOA "Our
understanding is that
Project Start date D
should be from "Kick off
Meeting" date
andnotfromIssuanceofLO
Adateandexecutionofagre
ementdate.Pleaseconfirm
andaccordinglychangethe
projectstartdatementioned
inIndicativeprojectPlansec
tion and Deployment SLR
section.Alsoourunderstan
dingisthatdetailedprojectpl
anneedstobeprovidedafter
'Kickoffmeeting'andnotpri
ortokickoffmeetingasmenti
onedinIndiativeProjectPla
nsection. Please confirm
and modify accordingly
D' would be the date of signing
of contract
52 1 18.2 64 Deployment SLR
a)Penaltyclausesarestring
ent.Pleasechangetheclau
sesothatlowerperformanc
efor'Deploymentofallrequir
edHardware,Commercial
OfftheShelfsoftware'and'D
eploymentofconnectivityat
allidentifiedlocations'starts
fromgreaterthan110days.
b)Penaltyfor'Deploymento
fallrequiredHardware,Co
mmercialOfftheShelfsoftw
are'iscalculatedonvalueof
undeliveredportion.Does'u
ndeliveredportion'mean
HW items not supplied on
site or does this mean
HW items not
commissioned?
c)Penaltyfor'Deploymento
fconnectivityatallidentifiedl
ocations'iscalculatedonthe
valueofnoncomplainantloc
ations'.Howdowecalculate
the'valueofalocation'? No change
53 1 18.2 63-66 Deployment SLR
IAassumesthatnumberofd
aysmentionedintheDeploy
mentSLRsarecalendarday
s. Please confirm. No Change
54 2 Annexure 9 - Table 3 50
Table3:Format for FinancialQuote
for Hardware and Networking
Equipments to be deployed at
Various Departmental Offices -
SETU reserves the right to
engage IA or any other
professional agency for supply
installation and maintenance of
the items stipulated under S.No 7
and 8 above.
Item 8 is not listed. Can IA
take that S.No.6 and
S.No.7are being referred
to here?Please confirm. Should be read as 6 and 7.
55 1
Annexure 4: Estimated
Infrastructure GAP of
IdentifiedDepartments 81 Gap Infrastructure
Number of
Desktops,UPS,Printer,sca
nnersrequiredarenotmenti
oned.Couldyouplease
provide the quantity of
each item that the bidder
has to quote for? As mentioned in RFP
56 1
Annexure 4: Estimated
Infrastructure GAP of
IdentifiedDepartments 81 Gap Infrastructure
IA understands that it only
has to provide
connectivity in 351 offices.
Please confirm No Change
57 1
Annexure 4: Estimated
Infrastructure GAP of
IdentifiedDepartments 81 Gap Infrastructure
It is mentioned that 869
offices"require minimum
computing
infrastructure".Can IA
assume that these 869
gap offices are in scope? Correct
58 1
Annexure 4: Estimated
Infrastructure GAP of
IdentifiedDepartments 82 Gap Infrastructure
It is mentioned that 869
offices "require minimum
computing infrastructure".
Can IA assume that 1
each of desktop, UPS,
scanner and printer is to
be provided in these 869
offices i.e. a total of 869
desktops, 869 printers,
869 scanners and 869
UPS have to be quoted
for? please confirm. No Change
59 1
7.3 Gap
InfrastructureAnnexure 6 :
Indicative Bill of Materials 40, 85 UPS specifications - Backup time
Specifications for UPS
mentions in Section 7.3
Gap Infrastructureiii. Gap
Infrastructure will
include:a. Computing
Infrastructure - Computer,
Printer and Scanner and
UPS (1KVA Line
Interactive UPS with half
an hour back up).While in
Annexure 6 the backup
time is mentioned as 1.0
KVA Line Interactive UPS
with 1 hour back Up ISO
Quality Certified.Which of
these two is correct for
the backup time?
1KVA with minimum 1 hour
backup
60 1
ANNEXURE 6: Indicative
Bill of MaterialsLAN
Cabling 86 LAN Cabling
a) Specification for LAN
cabling (S.No.5) is given.
Could you please provide
detailed BOM (i.e. exact
quantity of CAT 6e cable,
patch cords, 9U rack wall
mount, 24 port
unmanageable switch
10/100 mbps, etc.) for
LAN cabling for all gap
locations?b) Please
provide more clarity on
unmanaged switch
IA should carry out a study for
assessment
61 1
ANNEXURE 6: Indicative
Bill of Materials 86 BOM specifications
The RFP mentions
Minimum Hardware
Specifications – SSDG
ComponentRack Mount
Server (Single CPU)* for
storage, Rack Mount
Server (Single CPU)* for
LB, Rack *, Switch*Note:
the components marked
by * are to be purchased if
not already present in the
SDC.What is the status of
these items (Rack Mount
Server (Single CPU)* for
storage, Rack Mount
Server (Single CPU)* for
LB, Rack *, Switch*).
Does IA has to quote for
these? All hardware is to be purchased
62 1
Tape Drive with SCSI
Controller - Point 3.1 and
3.3 88 Tape Drive with SCSI Controller
In tape drive, RFP asks
for LTO3 / LTO4 but
capacity is mentioned as
2.0 TB (Native). At
present no tape drive
offers 2TB native
capacity, even LTO5
which is higher than LTO4
offers only 1.5TB as
native capacity. LTO4
offers only 800GB or
0.8TB as native capacity.
This has to be corrected,
moreover LTO4 tape
cartridge can support only
800 GB native capacity as
mentioned above so 1TB
native capacity LTO4 tape
doesn‟t exist at all so this
is also to be corrected. LT05 tape drive , 1.5 TB
63 1
Minimum Hardware
Specifications – State
Portal Component 93
CMS, e-form , Directory Servers,
EMS (Staging) – 2 Nos
a) For all these servers,
we have to provide 2
server boxes. Please
confirm.b) EMS (staging) -
Please provide details on
EMS (Staging) server
mentioned? Our
understanding is we do
not have to provide EMS
solution. Please confirm. Yes
64 1
Minimum Hardware
Specifications – State
Portal Component 94
Additional Items Required:Two
42U Rack Two 8 Port KVM Switch
with accessories
(KB,Mouse,Cable Harness etc) –
Rack Compatible Two 17 inch
TFT Monitor(Foldable)Layer 2
Manageable Ethernet Switch with
16 Ports SAN/NAS Space
required : 2 TB
a) Does the bidder has to
quote for the additional
items?b) If the answer to
the above question is yes,
then please provide
specifications
Yes. 42 U Rack with Dual
power, exhaust fans and
earhting.
65 1 3.1.1 14 State Data Center
Please confirm the status
of the SDCs in the state.
"a) Our understanding is
that SETU Maharashtra
will provide necessary
infrastructure facilities
such as required access
to the IA personnel
(posted at SDC/transit
location for SDC), seating
space, desk, chair,
electricity connection,
network and telephone
connectivity, etc. at both
SDC as well as at the
transit location for SDC
i.e. SWAN POC. Please
confirm.b) All the
necessary facilities and
infrastructure (such as
rack space, connectivity,
proxy server, anti virus
software and server, SAN,
etc.) which are expected
at SDC would be made
available to IA at transit
location for SDC i.e.
SWAN POC.Please
confirm."
SDC to be operational by end of
August 2011
66 1
11. Project Implementation
Schedule 55 Project Implementation Schedule
There is a milestone
'Assessment and
validation of physical
infrastructure assets at
SDC/SWAN PoC and
Gap Infrastructure details
from the point of view of
installation of IT hardware
for Portal andSSDG'. a)
This milestone is only for
assessment of
infrastructure at SDC or
SWAN POC, wherever
server infrastructure is
being installed, and does
not include assessment of
infrastructure at all gap
locations. Please confirm.
b) Procurement for gap
infrastructure can be
started as per the BOM
mentioned in RFP. Please
confirm
List of offices to be taken from
respective departments by the
selected IA
67 1
Annexure 4: Estimated
Infrastructure GAP of
Identified Departments 81,84
Estimated Infrastructure GAP of
Identified Departments
a) BOM mentioned on
page 84 has to be
considered for Gap
Infrastructure. Please
confirm.b) Gap
Infrastructure BOM and
effort will be according to
the minimum specified in
the RFP. Any additional
effort and procurement
will be a change request.
Please confirm. No Change
68 1
Annexure 4: Estimated
Infrastructure GAP of
Identified Departments 81
Estimated Infrastructure GAP of
Identified Departments
a) Total number of offices
for Gap infrastructure is
given as 2706 while total
number of gap
infrastructure items
required are 869 units
each of desktops,
pringes, UPS and
scanners. Could you
please list out only the
offices where gap
infrastructure has to be
supplied and installed? b)
Please provide breakup of
the number of units of
each gap infrastructure
item that have to be
suppied at each gap
office location?c) Please
give the number of offices
where gap infrastructure
has to be supplied and
installed.d) Please
indicate the cable box
quantity and the cabling
jobs to be done.e) Please
provide detailed BOM for
LAN cabling for all gap
locations.f) Is it possible
that network connectivity
has to be comissioned at
gap loaction offices where
gap infrastructure 869 units imply 869 offices
69 1
Annexure 4: Estimated
Infrastructure GAP of
Identified Departments 81
Estimated Infrastructure GAP of
Identified Departments
Is electrical cabling also
required at Gap location?
In case it is required,
please provide eaxact
details of the electrical
cabling requirements.
Some cabling may be required
in certain locations
70 1
11. Project Implementation
Schedule 55 Project Implementation Schedule
It is mentioned that
'Supply of Hardware,
System Software,
peripherals and other
accessories to the State
HQs & customer
premises" should be
complete by D+45 days„.
a) Procurement and
shipment of hardware
requires 8-10 weeks.
Could the IA have till
D+80 days„ after the kick
off meeting for the
procurement and supply
of hardware? If yes, then
could IA subsequently
have till 'D+110 days„
after the kick off meeting
for installation and
commissioning of
hardware?b) In case
procurement cycle for
Server hardware has to
start after 'Assessment
and validation of physical
infrastructure assets at
SDC/SWAN PoC' (D+15
days), then it will take
another 8-10 weeks for
the HW to be supplied
and another 2-3 weeks for
the HW to be installed.
Baseline is D + 75 days (page
64)
71 1
11. Project Implementation
Schedule 55/56 Project Implementation Schedule
a) It is mentioned that
'Kick Off Meeting' is
scheduled for 'D+9 days'.
Does this mean that for
IA, project
commences/starts on
D+9th day? Please
confirm.b) It is mentioned
that 'The Implementation
Agency needs to submit a
detailed project plan
before commencement of
the project. Based on the
Project plan submitted by
IA, a kick off meeting will
be organized with all
concerned departments to
finalize the action plan.' It
is also mentioned that
'Kick Off Meeting' is
scheduled for 'D+9 days'.
So, IA will have only 2
calendar days to prepare
the project plan. Please
confirm
D' is revised to date of signing
of contract
72 1
2.2.5. Gap
InfrastructureThe gap
infrastructure in the form of
Connectivity (except the
bandwidth from the telecom
service provider) 13,16 Gap Infrastructure
Our assumption is that the
Connectivity for all district
/ sub district and Tahsil's
already exist as part of
MSWAN. Please confirm
Connectivity will be avilable or
provided by the department.
73 1
Proposed Deployment
Architecture of State Portal 31
Proposed Deployment
Architecture of State Portal
The SDC Host both the
Production and Staging
servers and infrastructure -
- During Implementation
of SSDG- Post Go-Live of
SSDG Please confirm
IA should propose the required
architecture
74 1
7.13. Management
Information System (MIS)
Report Generation 47
Management Information System
(MIS) Report Generation
Does the MIS reporting
include automated
reporting through query's
and should this
information be available
for export into differend
files (Excel, CSV etc.)
Facility should be there to
download the generated MIS
files
Sr. No.
RFP
Section No.
RFP Sub
Section RFP Page No. Query by the IA Clarification
1 Vol 1 7.6 46 Where would the trainings take place? Could you
provide location wise participant break up?
At district HQs and big towns. IA to assess
2 Vol 1 7.6 46 What is training duration expected for each
training module? 3 days
3 Vol 2 Table 10 54 What is service window support required for
operations and support team (Helpdesk,
Datacenter Support) ? What is critical operation
window?`
8 am to 8 pm
4 Vol 2 Table 10 54 Would you provide with basic infrastructure
(Seating venue, Seating space, desktops,
internet connectivity, etc) for operations and
support team?
IA to provide the same
1 4 4.11 24 We understand that the requirements study will
be carried out at one cetral location. Please
confirm. IA to conduct a study with relevant departments
No Change
From the Service levele Metrics, it is understood
that the Go Live is desired to be happen within 6
months. No Change
Please confirm the project Go-Live timeframe 180 days
“The Application developed by the Implementing
Agency will be first test run at the State Capital
and in departments identified by Maharashtra
Government on pilot basis. Once stabilized and
accepted by the department, it may be replicated
in other locations”. Depends upon the applications selected. Any
where in the state is possible.
55
Wipro
2 11
73
18.2
36
We understand from the “Project Implementation
Schedule” that the project execution timeline for
Go Live is desired to be within 165 calendar
days.
66
We understand that the pilot is to go live within 6
months. Please confirm.
The entire project time frame (Go Live) for all the
identified services is 180 days
4 7 7.3 40 Could you provide details on the number of
offices and the units of gap infrastructure per
office. As per the RFP
“It is proposed to train a minimum of 2
employees per destination department per year
for processing of electronic Forms, SSDG &
Portal governance as prescribed in SPF”.
No Change
Could you provide details on number of
Departments and confirm whether the training is
an ongoing process for 3 years of Operations
and Maintenance Phase. Training is an ongoing process
7 7.6 42 We understand that the trainings will be for 3
days for users selected Department wise and
training venues being at state, district and block
levels. Pl confirm. Training at district HQs and big towns
Could you provide details on the no of
participants of the different types of trainings IA to analyse
Orientation Program on State Portal and
SSDG
Basic Computer Awareness
Process Training
SP&SSDG Application Training
Are each of the sessions of any of the above
trainings desired to be of 3 days?
Training is for a minimum of three days. The
content should be approved by the competent
authority like dept head etc.
Further, are the training venues be distributed at
district levels to cover its respective blocks.
Training at district HQs and identified big and
medium towns based on the number of
participants.
73 36
5 2 2.2.3 12
ANNEXURE
9:
Table 8 Part-II / 52:
We understand that the total no of participants
covering all the above trainings will be 6000.
No Change
Could you provide details on any relation of the
trainings mentioned in Section 2.2.3; Page 12
with those listed in this section.
Table for costing. A minimum of two (2)
employees per department have to be trained
every year
5
ANNEXURE
9:
Table 8 Part-II / 52:
Reference(s) (section /
number/page)
Content of RFP requiring
clarification Points of clarification Required / Suggestions Clarification
Page 38 Section-7.1 xvii What does this imply? Application should support Digitally
signed eforms?
Or
Users will have provision to login to the application using
Digital certificates?
Section-7.6 Kindly indicate the total number of Participants, batch size
and the no of training sessions. Already answered
(page-42) Kindly indicate the locations where the implementation
agency must conduct the training programs.Already answered
Section-5(Page-26) Departments & Services
Identified for development of e-
forms under SSDG.
IA has to develop 57 services from 7 departments. Please
ConfirmAs per RFP
Page-27 IA has to integrate 40 e-forms by
C-DAC as listed in Annexure1 and
25 e-forms proposed under e-
District as listed in Annexure2
IA will be responsible for developing application specific
connectors to accomplish integration with mentioned e-
forms. Please Confirm
Yes as per the RFP
Section-7.2 iii
(Page-40)
Page 36 Para 7.1 Integration with MSDP shall be
available 24X7 with 99.9%
uptime Need to insert standard exclusions for uptime
Integration should be 99.9% not the
MSDP solution
Integration of the Portal with
NSDL and GRAS Pl elaborate scope envisaged here It is a payment gateway integration
Page 21 - para 4.3Benchmark Testing & Sample
submission
Pl elaborate
As per STQC guidelines
Page 24 Para 4.11 FRS Pl share FRS created by Consultant. Will be shared with selected IA
Page 3757 Services Pl confirm that the other services mentioned in rfp like e-
district shall only be links
Integration through Connector for e-
district
Integration through Connector for e-
district and mahaonline through link
TCS
Volume I
The e-Forms engine should work
with the digital certificates.
Training
Integration of SSDG with
MahaOnline, e-district and
Please clarify the scope of integration
Volume 2
Both Should support digitally signed
eforms and Authenticated users shouold
login using certificates
Volume IPage 39 - xxix
& Volume II Page 28 -
5.2.6
IPR In event IA has product with preexisting IPR , how it is
protected we suggest pre-existing IPR and third party
IPR. IPR in the deliverable shall vest with the GOM if
the deliverable is specifically & exclusively developed
for the for GOM Transfering to GOM
Page 50Responsibility Matrix Pl elaborate on scope at row 11 & 14 Broadband connectivity will be provided
by respective Department
Page 53 - para 10Point iii Is process , workflow , frs under IA's scope. RFP saya
FRS is already existing. IA should study
Pl elaborate coverage of processflow. with in the departments
81 Gap Infrastructure Pl specify exact qty , rfp indcated 869 pl confirm. Already answered
General Users fo the system Pl specify expected number of users IA should study
57 Payment terms Pl specify payment terms for gap infrastructure As per RFP
Section-18.2 iii Migration of existing web sites to
the state portal and
commissioning these(Page-63) Web-sites.
46/7.12 - Volume I -120/4.7vi - Volume II
The Implementation Agency
hereby represents and warrants
that the Software as delivered
does not and will not infringe any
Intellectual Property Rights held
by any third party
Appropriate exclusions & remedies to be incorporated.
No change
58 - point 13 Penalty Clauses
The penalty shall be 0.5% of the value of the delayed
deliverable per week which shall not exceed 5% of the
value of the delayed deliverable, provided the delay is
solely & entirely attributable to the Implementation
Agency. We Request that overall cumulative penalty
under this contract shall in no way exceed 1% of the
contract value. No change
58 - point 13 Penalty & Liquidated Damages
We request that overall cumulative penalty under this
contract shall in no way exceed 1% of the contract
value. No change
63 - point 18.2 Deployment SLR
We request that overall cumulative penalty under this
contract shall in no way exceed 1% of the contract
value No change
Page 28 Para 5.2.5 Payment terms
Pl introduce % for delay in payment post submission of
invoice beyond a point. No change
Only maharastra.gov.in
Which all are the existing websites? We are assuming
only www.maharashtra.gov.in
Page 30 Para 5.2.8 Arbitration
Request to include appropriate provisions pertaining to
exclusions & remedies for indemnification No change
SSDG CDAC component
Pl help us undesstand the CDAC component to be able
to respond better.
IA will be trained on CDAC componenet
by CDAC
General Acceptance criteria
Request to incorporate acceptance procedure as well
as a deemed acceptance provision – No change