Accelerating your journey to “Autonomous€¦ · BCI API Library Put insights in the hands of...
Transcript of Accelerating your journey to “Autonomous€¦ · BCI API Library Put insights in the hands of...
Accelerating your journey to “Autonomous IT” With Business Critical Services
Akashdip SinghBusiness Development Manager
Cisco Customer Experience ASEAN
Self DrivingEnterprise IT
Journey to Autonomous IT
Start with the end in mind
Baselined Start
Realistic Incremental Steps
Triggers for Each Step
Ongoing Innovation
Autonomous Systems
Self-healing, Self-configuring, Self-managing, Self-protecting IT systems
Predictive Intelligence
Pro-actively prevent outages by predictive operational intelligence
Automated Root Cause
Learn through correlations to automate the RCA when outages happen
Operational Telemetry
Dynamically collect telemetry /set up operational policies & health rules based on SLOs
Instrument
Develop Instrumentation of IT systems through non-invasive agents
Source: Autonomous Systems - Cisco IT
Barriers to IT Innovation
The majority of technology budgets are spent on running the business
22%Innovate
78%Maintain the
environment
Source: ZK Research 2018
OPEX spent on network changes and troubleshooting
Policy violations due to human error
Network changes performed manually
Lack of visibilityCostly errorsResource depletion
Manual Operations can impede results
70% 75%95%
Source: McKinsey study conducted for Cisco
Cross-Architecture
Cisco® expertise powered by Analytics and Automation
FoundationAchieve operational efficiency and high
availability
AccelerationAccelerate
business agility
TransformationSet your
transformation agenda
Business Critical Services
Platform insights
Analytics and insights Cisco SME Actionable insights
• Correlate and analyze
• Visualize network KPIs, trend analysis, diagnostic information, and automated, prioritized Cisco® recommendations
Consultative support from Cisco consulting engineers
Increase operational efficiency and reduce cost
Foundational analytics
Insights from Database of 2.7M Cisco devices
• Advanced machine learning provides risk rating and crash probability. And it generates predictive notifications.
Fingerprinting
Automated actions
• Profiling of each device
• Identification of high risk assets
• Recommendations for how to decrease the risk
• Customized app designed by Cisco SME that delivers actionable insights on your identified problem/use case specific to your environment.
• Define data correlations that address your most pressing concerns
• Gain insight customized to Customer roles for “faster decision-making” & resolution of identified problems
Customized BCIPersonalize your view: Insights delivered how and where you want
• Outbound APIs deliver Cisco-processed Type 2 Platform Insights and Software Lifecycle Management data in a machine-consumable format.
• Improve conformance, anomaly detection, remediation tracking, and overall network performance.
• Make informed decisions to reach performance and availability goals
BCI API LibraryPut insights in the hands of those who need it, how they need it
Software Lifecycle Management
Grading – Risk analysis - Software recommendations
Automated risk report Bug tracking dashboard
Software, role-based stability profile, incremental analysis
Periodic insights and tracking of critical defects
Notifications
Create and manage critical alerts on bugs or patches
Report generation
PDF, XML, JSON, Word mode of report generation
Software Lifecycle Management
Results from a large service provider
30%faster time
to resolution
Prevented
$8M subscriber revenue
loss over 1 year
Automated Fault Management
Benefits
• Real-time detection of problem
• Automatically ”open a Cisco TAC case with required data
• No human intervention
• Increased speed of event detection and resolution
• Save countless hours of troubleshooting and case management
• Enhance network uptime & reliability
Enhance compliance
with actionable insights, recommendations, change-window support and automated remediation
Security compliance Identify gaps and recommend remedies
Software and configuration compliance and remediation Best practices for software features, release standards and updates, automation, configuration, and compliance
With new automation tools and processes
reduce compliance costs and riskby completing changes at
99.89% accuracy and
without human intervention, saving thousands of man hours
Compliance and Remediation
Cisco Incident Response’s expert team helps make your business ready and resilient when facing cyber threats and data breaches through proven processes, mature methodologies, and sophisticated technology backed by industry-leading Talos™ threat intelligence.
Enhance your security incident readiness and response
Threat mitigation
Emergency Incident Response
Proactive threat hunting
I need help nowI need to know
what’s in my network
IR tabletop exercisesIR readiness assessments
I need a plan for when a data breach occurs
I want to know if we can respond appropriately
Configure the right Incident Response retainer to meet your needs
Customer Business
Goals Mapping
Fingerprinting & Inventory
Lifecycle & Vulnerability
Software Strategy
Software Risk Alerts
Automation-enabled
Software Compliance
Automation-enabled
Configuration Change
Dynamic Topology Analysis
Design Assessment
Design Recommenda
tions
Testing, Validation,
MoP Review
Cisco SME
Business Alignment
KPI & Metrics Management
RemediateDiscover Recommend
Case study#1Regulatory and industry compliance
Global financial services w. APJ presence
Customer Issue
• External audit required to pass regional (APJC) security standards (MAS). Penalties involved for audit failure
• Approximately 1,900 network elements out of compliance in Hong Kong and Singapore
• Internal organization showed completion a minimum of four months too late to pass audit
Created an
MAS Security standard policy
in conjunction with Cisco & Customer SMEs
Tested and reviewed policy
with internal and external audit
resources
Executed ~1,900 Configuration changes in two(2) weeks
Customer passed MAS audit.
Case study#2
One of the fastest growing Fortune 500 company providing IT services including digital, technology, consulting and operation services with HQ in INDIA
Key Challenges
• Business impact during planned critical changes
• Network Resiliency issue due to non standard configuration.
• Repeated Incidents, SW version sprawl, lack of problem management
Upgraded f firewalls in one change window 80
Average resolution time brought down YoY 40%
Created r. roadmap for customer’s self healing network5-yr
Why Cisco Business Critical Services?Maximum value today and in the future
Innovations: Analytics, Automation, Compliance and Remediation, and Security
Cross-architectural framework aligned to customer outcomes: foundation, acceleration, and transformation
Over 30,000 years of combined IT experience and industry-leading technical expertise
Strong business impact from CX Services: 262% 5-year ROI and 74% fewer outages
Proven improved MTTR, faster change management, and reduced operating expenses through high-touch delivery model
To see demo(s), visit us at Booth#1