ACCELERATING BUSINESS TRANSFORMATION WITH HCL GUIDEWIRE IMPLEMENTATIONS

HCL GUIDEWIRE

GUIDEWIRE SERVICES

HCL has been a leading System Integrator for Guidewire since 2004, and is a Guidewire Select Consulting partner, specializing in solutions for the property and casualty (P&C) insurance sector. Over the years, customers have benefitted immensely from HCL’s Guidewire implementations. Proof of this lies in the numerous prestigious awards that have been won by our clients, including the 2010, 2009 and 2008 Guidewire Innovation Awards, the 2009 Celent Model Insurer Award and the 2009 IASA Technology Achievement Award.

HCL engages with clients across the entire lifecycle of Guidewire implementation, right from program management, assessment, configuration, integration, conversion, testing and reporting to upgrade and post -implementation support.

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CONSULTING SUPPORT AND MAINTENANCE

GUIDEWIRE ON CLOUD

IMPLEMENTATION

CONVERSION

TESTING

UPGRADE

The HCL and Guidewire collaboration combines HCL’s expertise in business transformation in the insurance industry with the Guidewire range of applications for successful core systems makeover. HCL provides the following consulting services for its customers:

HCL provides comprehensive Guidewire support and maintenance services, right from the transition and optimization phases, to a final steady state. Thanks to its vast experience in Guidewire implementations across geographies and business lines, HCL can significantly ease the transition with proactive assistance at every stage.

Our Guidewire Support and Maintenance Services go beyond typical “Run the Business” models. HCL offers both; (1) traditional maintenance and support model and (2) ‘shared services’ model as part of our Guidewire maintenance & support services. Our best practices are based on the 5 pillars of ‘right sizing’, ‘standardization’, ‘service tools & automation’, ‘proactive & predictive delivery’ and ‘application transformation’.

HCL implements ‘Insurance-in-a-box’, a customizable insurance solution. It delivers state-of-the-art technology infrastructure as well as application management to reduce companies’ total cost of ownership. Core components of Insurance-in-a-box include:

HCL’s distributed Agile implementation services can be customized as per your specific business needs. With a roadmap that spans right from inception to rollout and support, HCL facilitates the implementation of the following:

HCL’s Guidewire conversion suite helps clients manage change in a faster, safer and better way. Data conversion plays a significant role in modernization initiatives, and HCL defines successful data migration strategies to help companies achieve that. HCL can help you with a ‘Big Bang’ conversion across Guidewire InsuranceSuite™, or a ‘phased’ approach, as per your requirements.

HCL offers a diverse range of testing frameworks, tools and templates specifically designed for Guidewire products. The HCL Guidewire testing model focuses on functional, automation and performance testing, incorporating industry best practices to deliver maximum coverage and increased stability for clients

Regular updates are vital to improve system functionality, performance and stability during the Guidewire journey. HCL’s upgrade strategy for Guidewire ensures this by continuously analyzing existing infrastructure and conducting functional or technical upgrades as required. Key components of our upgrade strategy are:

• Functional gap analysis

• Discovery

• Conversion consulting

• Upgrade consulting

• Testing consulting

• Analytics consulting

• Core InsuranceSuite™ - ClaimCenter™, PolicyCenter™ and BillingCenter™

• Data management and analytics – DataHub, InfoCenter and Live

• Digital – Mobile and portals

• Assessment of needs and extent of change

• Provisioning of technology and infrastructure

• Resourcing plan for onsite/offsite project execution

• Risk planning for identification and mitigation of risks

• Microsoft Azure private cloud

• Hosted access to Guidewire InsuranceSuite™

• Out-of-the-box customer portal for desktop or mobile access

• Microsoft SSRS-based reporting services

GUIDEWIRE ACCELERATORSHCL has proven accelerators that we have developed from our experience in implementing over 25,000+ business rules, 10,000+ test cases, 17M+ policies, 40M+ claims, and 1500+ interfaces. A look at some of the key accelerators:

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KEY DIFFERENTIATORS

ACCELERATOR DESCRIPTIONiAuto Automated underwriting and claims handling

iALIGN End-to-end business process capture

iManage Plug-and-play accelerator for vendor management

iIMPLEMENT Automatic activity assignment and escalation, with review and audit features

iExtract Automated data extraction from larger production system for Guidewire suite products

Exception Handling Automated logging, storing and sending of exceptions

Interactive SMS Automated SMS notifications to claimants based on pre-configured events

Business Process Test Studio (BPTS Tool) Comprehensive testing workbench, with pre-defined test scenarios and facility to build new business cases

Conversion Test Tool Automated conversion test execution

Risk-Based Testing Prioritization of testing activities based on MoSCoW principle

Test Case Ready test cases to accelerate validation

Test Strategies Covers all Guidewire testing needs, includes all best practices

PEAK Test Automation Framework Guidewire specific automation platform to reduce overall testing cost

PolicyCenter® Performance Model Performance load model template with test scenarios for Guidewire PolicyCenter®

Database Comparator Comparison tool to identify differences in Guidewire data models across versions

E2E Planning & Execution TrackerGuidewire SIT/UAT end-to-end test planning and execution templates with pre-defined mechanism to track claims, payment, maintenance and integrations data

Hop-Hop Recon Manager Tool Hop to Hop reconciliation dashboard test tool

ClaimCenter® VDB Tool to gauge the degree of customization in ClaimCenter®

Upgrade Assessment Questionnaire Pre-defined questionnaire for upgrade assessments

Upgrade Options Evaluator Multi-dimensional Excel-based tool for evaluating upgrade options

Contact Sync Validator Contact data validator for Guidewire suite products

Data Quality Validator Validation of data quality against pre-defined rules

Reconciliation Tool Data reconciliation between source and target

Data Parser Parsing of data from flat file based on the format file

Claim Validation Bulk validation of claims

Guidewire expertise

• HCL was one of the first Guidewire partners to implement the full Guidewire InsuranceSuite™

• Was one of the first partners to successfully deliver a ‘Big Bang’ conversion for a large worker’s compensation carrier in Canada.

• Experienced in all three Guidewire products; ClaimCenter™, PolicyCenter™ & BillingCenter™ from version 2.0 through 9.0.

Domain expertise

• Wealth of experience implementing Guidewire solutions in the personal & commercial space across Auto, Personal, Property, Workers Compensation, Liability & Specialty.

• HCL’s proprietary Industrialized framework used for

extracting maximum possible operational gains by eliminating IT waste.

• Competency Evaluation & Certification’ by Guidewire for all ‘Core’ resources.

Focus on business outcomes HCL focuses on establishing and verifying the business case around key indicators such as reduction in time to market and total cost of ownership, and increase in customer/employee satisfaction and in process efficiency.

Flexibility HCL offers a variety of pricing options, that can significantly reduce clients’ total cost of ownership.

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GUIDEWIRE CENTER OF EXCELLENCE (COE)

SUCCESS STORIES

HCL has created a dedicated Center of Excellence (CoE) for Guidewire implementations, where consistent ‘best in industry’ approaches are utilized to continually refine delivery excellence. The skills encompassed at the CoE include, but are not limited to, business consulting, configuration, integration, conversion, reporting and testing.

A 6 pillared strategy through dedicated ‘Center of Excellence (CoE)’ to build and manage product competency

Case Summary

HCL boosts operational gains through Guidewire support and maintenance services

HCL undertakes one of the largest Guidewire data migration projects for a government agency

HCL conducts end-to-end testing for a large-scale Guidewire transformation program

HCL delivers claims transformation for the motor line of one of the largest P&C insurers

ClientLeading new Jersey-based P&C and workers’ compensation insurer

A government agency providing no-fault compensation for Ontario workplaces.

Leading new Jersey-based P&C and workers’ compensation insurer

A Nordic P&C insurance major

Context

The insurer wanted to address excessive maintenance costs, high time to market and lack of Guidewire experience and resources

The agency wanted a transformation project to provide simplified service delivery in a faster, smarter and streamlined manner

The company wanted to test an end-to-end automated framework for meeting business needs

The insurer wanted a new operating model to drive increased flexibility, lower operational costs and improved customer experiences

HCL Solution & Impact

HCL enabled stable production for 7+ years, helping close 98% of production tickets. HCL also leveraged Guidewire CoE’s expertise to reduce the company’s operational costs, while enhancing its productivity

HCL consolidated the agency’s accounts over the past 75+ years, improved cost management and created a real-time customer-focused model that transformed service delivery

HCL reduced 40% effort in regression testing, cut down execution time and ensured 100% coverage through its state-of-the-art Guidewire testing

HCL reduced claims cost by 3%, reduced claims operations cost by 15% and boosted customer satisfaction by revamping the existing model and using automation

For more details visit http://www.hcltech.com/financial-services/Guidewire / contact us at contact.fs@hcl.com

*NOTE: Guidewire, Guidewire PartnerConnect™, Guidewire ClaimCenter®,Guidewire PolicyCenter®, Guidewire BillingCenter® and Guidewire InsuranceSuite™ are trademarks or registered trademarks of Guidewire Software, Inc.

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