Accel Design Conference 2014: Designing for Empathy in the Enterprise

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KAREN CROSS DESIGN ATLASSIAN @KARENMCROSS UX at Atlassian DESIGNING FOR EMPATHY IN THE ENTERPRISE

description

Practical methods for designing for empathy in the enterprise and spreading knowledge of your customers and end users throughout your organization.

Transcript of Accel Design Conference 2014: Designing for Empathy in the Enterprise

Page 1: Accel Design Conference 2014: Designing for Empathy in the Enterprise

K A R E N C R O S S • D E S I G N • AT L A S S I A N • @K A R E N M C R O S S

UX at AtlassianDESIGNING FOR EMPATHY IN THE ENTERPRISE

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It’s about people Design for enterprise Empathy at scale

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People want to feel good.

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Watch what people do.

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Visualize what you learn.

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It’s about people Design for enterprise Empathy at scale

Feel

Watch

Visualize

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It’s about people Design for enterprise Empathy at scale

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Design for the 100%.

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Screenshot?

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Incorporate flexibility for companies.

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Screenshot

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Enable your design to scale.

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Screenshot

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It’s about people Design for enterprise Empathy at scale

100%

Flexibility

Scalability

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It’s about people Design for enterprise Empathy at scale

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Build a playbook.

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Put developers on support.

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Support

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Dogfood your products extensively.

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It’s about people Design for enterprise Empathy at scale

Playbook

Support

Dogfood

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It’s about people Design for enterprise Empathy at scale

Feel

Watch

Visualize

Playbook

Support

Dogfood

100%

Flexibility

Scalability

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!

Thank you! K A R E N C R O S S • D E S I G N • AT L A S S I A N • @K A R E N M C R O S S