ACCE Chamber Operations Survey Report 2010-2011

Overview

Overview of the Survey

This seventh annual ACCE Chamber Operations Survey continues to build on over a decade of collecting data from and about chambers ofcommerce. The results are presented, in a free on-line format, to ACCE members who participated in the Chamber Operations Survey. Financial,membership and staffing statistics have been calculated from 284 chambers' 2011 program year data for common chamber operational measures:

customer financial internal process/operations growth and stability

New calculations this year:

Distribution by Number of Employees, which shows chamber's membership by number of employees. Healthcare to Total Revenue, which shows what percentage of revenue, comes from healthcare programs. Current reserves, which shows reserves as a percentage of annual expense at the end of fiscal year 2010. Small Business Development Expense to Total Expense, which shows small biz as a percentage of all expenses. Membership Recruitment Expense to Total Expense, which shows membership recruitment as a percentage of all expenses.

Purpose

ACCE is striving to identify chamber profession standards for the statistics most chambers track in their organizations. This Chamber Operationssurvey is conducted annually during the first quarter and was developed with a full glossary of terms to ensure apples-to-apples comparisons.

Although most of the same questions will be on the ACCE Chamber Operations Survey in subsequent years, the glossary of terms will continue tobe fine-tuned and enhanced with examples as ACCE learns from each study.

Survey Methods

Survey invitations were emailed to the 956 chambers of commerce across the United States and Canada who belong to the American Chamber ofCommerce Executives. The survey was administered online, and ACCE staff compiled data from completed surveys.

Averages, maximums and minimums for result data across multiple years are segmented into like organizations by total revenue ranges as notedbelow. Result data limited to the 2010 year shows an overall average and separate averages for the ten highest and ten lowest numbers for eachsegment.

Respondent Profile

284 chambers of commerce responded to the survey, yielding a 29% response rate. Breakdown of responding chambers:

65 chambers have $450,000 and under 59 chambers have between $450,001-$900,000 77 chambers have between $900,001-$2,000,000 83 chambers have $2,000,001 and up

Customer Measures

Overall, retention rates for member accounts, across all categories, went up - from 81.1% in 2008-09 to 82.7% for 2009-10. In addition, retentionrates for member dollars, across all categories, went up - from 83.8% in 2008-09 to 86.1% in 2009-10. The trend of the largest chambers showingweaker retention numbers than smaller chambers continued.

All groups averaged losses in both member accounts and in membership dollars. The three year trend of modest membership losses has beencontinued with losses with and average net in account of -1.3% and average net in dollars of -1.79%.

Over the years, we see that the larger the chamber, the higher the average amount of membership investment (dues) they receive from eachmember. Chambers with a total revenue over $2,000,000 averaged three times more than the smaller chambers in average dues investment permember.

Financial Measures

This group of measures benchmarks revenue sources and general financial stability.

An overall average ratio of specific categories compared to non-dues revenue is shown as a percentage below:

Category Percentage Overall

EventsEconomic Development (all ED to all Revenue)Other (investment & rent)Healthcare ProgramsPublicationsPublic Policy (all Policy to all Revenue)Affinity

23.76%21.63%11.34%6.60%4.86%4.25%2.10%

The overall percentage of dues revenue to total revenue (unrestricted and restricted) is 45.0%. The overall percentage of dues revenue tounrestricted revenue is 53.0%. This is an increase over last year's dues revenue to total revenue of 40.4% and dues revenue to unrestrictedrevenue is 46.3%.

Although last year 54% of the responding chambers reported a negative net income, in 2010 less than 30% reported a negative net income. Theaverage current ratio (current assets ÷ current liabilities) of 16.1% indicates chambers are staying ahead of their liabilities.

Internal Process Measures

This group of measures benchmarks productivity and efficiency.

On average, chambers of all sizes spend 53.7% of their total expense on personnel. This is down from 59% in 2009. The average expense per member is over one and half times higher in the largest chambers than the next largest group and over four

times the expense in the smallest chambers. The average revenue per FTE (full-time employee) is over two times higher when comparing the largest chamber group with the

smallest.

Growth and Stability Measures

This group of measures benchmarks the growth and stability of chambers’ resources (money and staff) over time.

Chamber size only slightly affects how long staff stays at that chamber: chambers with over $450,000 in revenue average slightly over sevenyears and the smallest chambers slightly less than seven years tenure. The average tenure of a chamber employee, seven years, is the norm forchambers of all sizes. The average employee turnover rate, 16.4 is up from last year's 12.25%.

The average size of the chamber's board increases as the revenue of the chamber increases with the smallest chambers’ averaging 19.5 boardmembers and the largest averaging 55 board members.

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Contact ACCE

Questions? Contact Lisa Sohn or call at (703) 998-3521

Source: 2010-11 Chamber Operations Survey conducted annually by the American Chamber of Commerce Executives © 2011 ACCE (703) 998-0072

ACCE Chamber Operations Survey Report 2010-2011

Excel Charts

The data presented in this annual survey of ACCE members is structured to provide useful information for analyzing your operations. Below is the list of thepages.

Customer Measures (Membership satisfaction by the numbers)

1. Member Retention - Member Accounts

2. Retention - First Year Member Accounts

3. Member Retention - Dollars

4. Net Gain - Member Accounts

5. Net Gain – Dollars

6. Change in Total Amount in Dues Paid

7. Members/Total Businesses in Service Area

8. Member Distribution by Industry

9. Distribution by Number of Employees

10. Revenue per Member

11. Average Member Dues Investment

Financial Measures (Revenue sources & financial stability)

12. Dues Revenue/Total Unrestricted Revenue and Dues Revenue/AllRevenue

13. Restricted/Unrestricted Revenue and Non Dues/Unrestricted Revenue

14. Event Revenue/Total Unrestricted Revenue

15. Event Net Income

16. Publication/Total Unrestricted Revenue

17. All Economic Development/All Revenue; Unrestricted ED/UnrestrictedRevenue; Unrestricted ED/Total Revenue; Restricted ED/RestrictedRevenue

18. Affinity Revenue/Total Unrestricted Revenue

19. Healthcare Revenue/Total Unrestricted Revenue

20. Public Policy Revenue/Total Unrestricted Revenue

19. Other Revenue/Total Unrestricted Revenue

20. Net Income

21. Reserves Draw Amount

22. Amount in Reserve

23. Current Assets/Current Liabilities

24. Net Assets

25. Total Net Assets/Total Annual Expenses

Internal Process Measures (Internal efficiencies)

26. Expense per Member

27. Number of Members/FTE

28. Revenue per FTE

29. Total Personnel Expense per FTE

30. Total Personnel Expense/Total Expenses

31. Marketing Expense/Total Expense

32. Economic Development Expense/Total Expense

33. Small Business Expense/Total Expense

34. Event Expense/Total Expense

35. Membership Expense/Total Expense

36. Membership Recruitment Expense to Total Expense

37. Public Policy Expense/Total Expense

38. Occupancy Expense/Total Expense

Growth and Stability Measures (Positive change or stableenvironment)

39. Total Number Of Voting Board Of Directors

40. Total Number Of Life, Emeritus And Ex-Officio On Board

41. Total Number Of Executive Committee Members On Board

42. Times The Board Of Directors Meets Annually

43. Times The Executive Committee Meets Annually

44. Staff Turnover Rate

45. Average Employee Tenure

46. Return on Assets

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 50.9% 62.1% 62.6% 67.8%

2009 68.8% 62.1% 56.0% 63.7%

2010 56.5% 62.4% 68.6% 63.3%

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 86.4% 83.3% 84.8% 82.2%

2009 84.5% 80.8% 80.7% 79.7%

2010 85.3% 83.3% 82.5% 80.8%

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,00

and up

2008 98.5% 95.8% 98.0% 97.8%

2009 96.3% 95.3% 91.1% 99.3%

2010 96.9% 95.9% 94.8% 98.1%

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Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 47.0% 69.2% 89.0%

$450,001-900,000 51.6% 68.0% 84.7%

$900,001-$2,000,000 38.9% 61.5% 84.0%

$2,000,001 and up 34.5% 60.9% 88.1%

Retention - First Year Member Accounts

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 26.2% 59.9% 62.5% 53.7%

2009 41.7% 57.8% 56.2% 36.1%

2010 48.5% 63.6% 68.6% 50.1%

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 87.8% 85.7% 88.1% 86.9%

2009 84.6% 82.6% 84.2% 84.0%

2010 86.2% 86.1% 86.0% 86.0%

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,00

and up

2008 98.5% 96.5% 96.8% 99.9%

2009 96.8% 97.6% 97.0% 98.0%

2010 98.7% 97.2% 99.2% 97.7%

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Total

REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 -14.8% -18.6% -20.8% -12.7%

2009 -11.4% -25.7% -13.5% -19.7%

2010 -29.1% -63.9% -25.4% -21.3%

Total

REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 2.9% -2.0% 0.2% -1.2%

2009 0.9% -4.7% -3.4% -5.2%

2010 -1.6% -1.5% -0.9% -3.0%

Total

REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,00

and up

2008 36.1% 12.7% 24.4% 11.9%

2009 41.7% 10.8% 15.7% 5.7%

2010 21.3% 19.6% 19.1% 18.3%

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Net Gain/Loss - Member Dollars

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Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 -22.1% -21.1% -14.0% -21.3%

2009 -15.0% -19.5% -15.2% -15.7%

2010 -20.2% -15.3% -21.7% -20.5%

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

2008 2.1% -2.7% -0.1% -1.5%

2009 -0.7% -4.3% -4.2% -5.3%

2010 -1.3% 1.5% -0.2% -4.2%

Total REVENUE

Category

$450,000

and under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,00

and up

2008 22.4% 9.9% 20.4% 12.3%

2009 24.4% 12.4% 11.9% 10.7%

2010 18.7% 70.6% 29.7% 8.4%

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Net Gain/Loss - Member Accounts

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Total $ Amt from increase in dues paid Total $ Amt from decrease in dues paid

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under $3,010 $4,554 $4,997 $611 $1,630 $2,458

$450,001-900,000 $2,346 $12,282 $25,027 $831 $4,077 $8,312

$900,001-$2,000,000 $1,461 $43,976 $111,634 $2,041 $19,134 $51,119

$2,000,001 and up $4,212 $56,204 $167,758 $2,375 $44,800 $135,460

Current member step up and step down totals from 2009 to 2010

Page 6 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 8.0% 31.4% 61.9%

$450,001-900,000 4.6% 21.3% 47.0%

$900,001-$2,000,000 2.8% 17.6% 44.5%

$2,000,001 and up 0.8% 10.1% 26.4%

Market Penetration

Page 7 of 47

Total Revenue Category

$450,000 and

under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

Advertising/Marketing 2.9% 3.0% 4.3% 2.3%

Agriculture/Mining/Forestry 1.4% 1.2% 0.9% 0.9%

Architecture 4.4% 5.7% 5.9% 6.5%

Communications 2.3% 2.3% 2.3% 1.7%

Distribution 1.5% 1.2% 1.9% 2.8%

Finance/Banking 6.4% 7.5% 7.4% 8.1%

Government 2.4% 2.2% 1.9% 1.7%

Hospitality 10.5% 9.5% 12.2% 9.6%

Legal/Law 3.0% 3.3% 2.9% 2.9%

Manufacturing 4.2% 3.7% 3.3% 6.7%

Medical 7.0% 7.0% 6.1% 5.3%

Non-Profit 7.7% 7.1% 6.3% 5.6%

Real Estate/Housing 5.2% 5.4% 5.8% 5.2%

Retail/Merchandising 11.4% 10.0% 8.6% 6.6%

Technology 2.6% 3.3% 2.6% 4.4%

Other Industry 28.7% 24.2% 28.9% 30.8%

Industry

Distribution by Industry

Page 8 of 47

Total Revenue Category

Number of employees

$450,000 and

under

$450,001-

$900,000

$900,001-

$2,000,000

$2,000,001

and up

1-10 Employees 70.6% 66.2% 55.9% 52.0%

11-25 Employees 13.9% 14.2% 18.3% 16.5%

26-50 Employees 6.7% 7.2% 9.5% 9.4%

51 To 100 Employees 4.4% 4.6% 6.1% 6.9%

Over 100 Employees 4.3% 5.2% 8.3% 12.7%

Distribution by Number of Employees

Average

Page 9 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under $257 $483 $791

$450,001-900,000 $476 $735 $1,087

$900,001-$2,000,000 $461 $1,101 $2,148

$2,000,001 and up $653 $1,894 $4,072

Revenue Per Member

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under $178 $284 $419

$450,001-900,000 $220 $373 $544

$900,001-$2,000,000 $243 $504 $948

$2,000,001 and up $315 $838 $1,918

The highest is 3.0 times the lowest

Average Member Dues Investment

Page 11 of 47

Dues to Unrestricted Revenue ratio Dues to All Revenue ratio

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 32.4% 64.8% 99.0% 26.3% 59.6% 98.2%

$450,001-900,000 27.6% 52.7% 81.2% 22.7% 48.7% 76.9%

$900,001-$2,000,000 24.9% 50.5% 87.4% 17.6% 40.0% 70.7%

$2,000,001 and up 24.3% 47.0% 73.5% 13.2% 35.9% 65.3%

Dues to Revenue

Restricted to Unrestricted Revenue ratio Non Dues to Unrestricted Revenue ratio

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 2.1% 41.2% 94.2% 13.2% 56.3% 133.8%

$450,001-900,000 0.7% 18.6% 57.4% 27.1% 60.0% 110.9%

$900,001-$2,000,000 1.4% 59.6% 166.0% 39.2% 89.7% 204.8%

$2,000,001 and up 3.3% 67.1% 229.4% 36.7% 103.1% 279.3%

Revenue to Unrestricted Revenue

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 7.2% 24.3% 40.8%

$450,001-900,000 8.3% 29.1% 54.1%

$900,001-$2,000,000 5.3% 22.5% 47.3%

$2,000,001 and up 5.6% 21.0% 40.7%

Event to Total Unrestricted Revenue

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under -$75,257 $16,418 $82,589

$450,001-900,000 -$57,401 $71,402 $214,271

$900,001-$2,000,000 -$122,170 $89,028 $293,537

$2,000,001 and up -$463,999 $246,097 $1,169,558

Event Net Income

Page 15 of 47

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under 1.0% 5.5% 13.2%

$450,001-900,000 0.7% 4.5% 13.8%

$900,001-$2,000,000 0.3% 6.2% 28.0%

$2,000,001 and up 0.1% 3.7% 17.2%

Publication to Total Unrestricted Revenue

Unrestricted ED to

Unrestricted

Revenue

Unrestricted ED to

All Revenue

Restricted ED to

Restricted

Revenue

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 HighestAverage Average Average

$450,000 and under 12.8% 21.3% 26.5% 25.1% 20.3% 64.2%

$450,001-900,000 6.3% 11.1% 15.8% 11.5% 10.9% 62.1%

$900,001-$2,000,000 2.3% 19.3% 40.7% 13.6% 12.3% 58.3%

$2,000,001 and up 5.2% 27.3% 49.4% 3.0% 16.5% 96.1%

Total revenue includes restricted and unrestricted

All Economic Development to

All Revenue

Economic Development Revenue

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.3% 2.1% 4.7%

$450,001-900,000 0.4% 1.2% 2.2%

$900,001-$2,000,000 0.2% 2.6% 7.4%

$2,000,001 and up 0.1% 1.8% 6.7%

Total revenue includes restricted and unrestricted

Affinity to Total Revenue

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under * 8.0% *

$450,001-900,000 0.6% 6.2% 11.4%

$900,001-$2,000,000 0.4% 6.9% 13.9%

$2,000,001 and up 0.5% 6.3% 16.6%

* not enough data

Total revenue includes restricted and unrestricted

Healthcare to Total Revenue

Unrestricted Policy

to Total Revenue

Total Policy

to Total Revenue

Total REVENUE Category Average Average

$450,000 and under 1.52% 3.00%

$450,001-900,000 3.20% 3.46%

$900,001-$2,000,000 4.60% 4.76%

$2,000,001 and up 3.95% 3.65%

Total revenue includes restricted and unrestricted

Policy Revenue

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under 1.9% 7.4% 14.4%

$450,001-900,000 1.4% 11.4% 30.2%

$900,001-$2,000,000 0.8% 12.8% 40.1%

$2,000,001 and up 0.8% 11.7% 35.8%

Total revenue includes restricted and unrestricted

Other Revenue to Total Revenue

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under -$47,349 $26,047 $162,038

$450,001-900,000 -$47,678 $39,431 $209,148

$900,001-$2,000,000 -$94,687 $104,573 $688,869

$2,000,001 and up -$348,539 $158,116 $1,057,152

Net Income

Page 22 of 47

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under $5,459 $26,223 $43,569

$450,001-900,000 $26,719 $47,823 $59,301

$900,001-$2,000,000 $23,985 $88,563 $149,825

$2,000,001 and up $34,092 $316,915 $550,119

Reserve drawIncludes only those who tapped into reserves

Page 23 of 47

Total REVENUE Category0-10 11-20 21-30 30+

$450,000 and under 38.5% 13.8% 7.7% 36.9%

$450,001-900,000 47.5% 10.2% 6.8% 33.9%

$900,001-$2,000,000 50.6% 13.0% 10.4% 23.4%

$2,000,001 and up 31.3% 10.8% 20.5% 34.9%

Reserves As A Percentage Of Annual Expense At The End Fiscal Year 2010

Page 24 of 47

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under -5.4% 26.6% 136.1%

$450,001-900,000 0.9% 21.1% 92.8%

$900,001-$2,000,000 0.6% 12.2% 73.1%

$2,000,001 and up 0.6% 8.7% 56.3%

Current Ratio

Page 25 of 47

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under -$3,764 $193,287 $466,282

$450,001-900,000 $31,462 $506,961 $1,288,346

$900,001-$2,000,000 $13,991 $992,584 $4,066,440

$2,000,001 and up -$11,722 $3,676,074 $13,980,781

Net Assets

Page 26 of 47

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under -1.6% 80.3% 229.5%

$450,001-900,000 5.2% 94.7% 273.5%

$900,001-$2,000,000 0.9% 64.7% 224.0%

$2,000,001 and up 2.9% 70.3% 210.6%

Total Net Assets to Total Annual Expenses

Page 27 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under $316 $604 $1,036

$450,001-900,000 $438 $810 $1,287

$900,001-$2,000,000 $674 $1,382 $2,310

$2,000,001 and up $1,012 $2,462 $5,712

largest is 4 times the smallest

largest is 1.8 times the second largest

Expense Per Member

Page 28 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 91.8 163.2 269.2

$450,001-900,000 85.0 145.8 210.5

$900,001-$2,000,000 60.3 113.0 193.7

$2,000,001 and up 41.3 79.1 150.3

largest is 0.5 times the smallest

largest is 0.7 times the second largest

Number of Members Per FTE

FTE = Full Time Employee

Page 29 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under $43,158 $86,104 $159,629

$450,001-900,000 $62,601 $112,966 $165,331

$900,001-$2,000,000 $84,793 $139,106 $230,963

$2,000,001 and up $102,307 $173,271 $338,722

largest is 2.01 times the smallest

largest is 1.25 times the second largest

Revenue Per FTE

FTE = Full Time Employee

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under $35,579 $50,571 $73,650

$450,001-900,000 $38,778 $60,667 $91,544

$900,001-$2,000,000 $44,545 $64,765 $92,922

$2,000,001 and up $52,032 $74,843 $104,972

largest is 1.5 times the smallest

largest is 1.2 times the second largest

Personnel Expense Per FTE

FTE = Full Time Employee

Page 31 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 38.7% 55.6% 72.7%

$450,001-900,000 38.9% 61.5% 114.7%

$900,001-$2,000,000 29.9% 48.6% 66.5%

$2,000,001 and up 32.3% 51.4% 71.2%

Personnel Expense to Total Expense

Page 32 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.0% 5.0% 27.4%

$450,001-900,000 0.0% 1.7% 8.8%

$900,001-$2,000,000 0.0% 8.1% 32.2%

$2,000,001 and up 0.0% 13.7% 43.0%

Economic Development Expense to Total Expense

Page 33 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.0% 2.8% 14.7%

$450,001-900,000 0.0% 2.9% 14.8%

$900,001-$2,000,000 0.0% 2.3% 14.2%

$2,000,001 and up 0.0% 3.0% 13.1%

Small Business Development Expense to Total Expense

Page 34 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 3.3% 14.8% 30.4%

$450,001-900,000 5.5% 18.3% 42.3%

$900,001-$2,000,000 2.9% 12.4% 36.6%

$2,000,001 and up 2.6% 11.2% 27.1%

Event Expense to Total Expense

Page 35 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.00% 2.44% 10.69%

$450,001-900,000 0.00% 1.62% 6.26%

$900,001-$2,000,000 0.00% 2.10% 8.33%

$2,000,001 and up 0.02% 4.14% 17.02%

Membership Expense to Total Expense

Page 36 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.00% 2.10% 8.22%

$450,001-900,000 0.00% 2.47% 10.35%

$900,001-$2,000,000 0.00% 2.11% 7.98%

$2,000,001 and up 0.02% 3.13% 10.44%

Membership Recruitment Expense to Total Expense

Page 37 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.00% 0.37% 1.91%

$450,001-900,000 0.00% 1.30% 5.12%

$900,001-$2,000,000 0.00% 2.24% 9.61%

$2,000,001 and up 0.02% 5.24% 17.75%

Public Policy Expense to Total Expense

Page 38 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.32% 6.42% 13.78%

$450,001-900,000 2.33% 8.53% 19.97%

$900,001-$2,000,000 1.52% 7.40% 16.31%

$2,000,001 and up 2.20% 7.66% 18.04%

Occupancy Expense to Total Expense

Page 39 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 11.6 19.5 30.5

$450,001-900,000 14.3 24.4 39.3

$900,001-$2,000,000 16.0 30.5 56.0

$2,000,001 and up 22.0 55.0 128.7

Total Number Of Voting Board Of Directors

Page 40 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 0.0 3.9 13.9

$450,001-900,000 0.0 4.6 14.8

$900,001-$2,000,000 0.0 3.9 12.8

$2,000,001 and up 0.0 6.4 24.4

Total Number Of Life, Emeritus And Ex-Officio On Board

Page 41 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 3.6 6.0 9.4

$450,001-900,000 4.0 7.6 12.7

$900,001-$2,000,000 3.9 9.2 19.4

$2,000,001 and up 6.0 16.0 34.5

Total Number Of Executive Committee Members On Board

Page 42 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 7.2 11.2 12.8

$450,001-900,000 6.3 10.6 12.1

$900,001-$2,000,000 4.5 9.6 14.1

$2,000,001 and up 3.7 8.0 12.0

Times The Board Of Directors Meets Annually

Page 43 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 2.1 9.6 13.0

$450,001-900,000 3.0 10.0 13.2

$900,001-$2,000,000 2.3 10.2 15.7

$2,000,001 and up 3.3 8.7 13.2

Times The Executive Committee Meets Annually

Page 44 of 47

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under 14.0% 23.4% 33.1%

$450,001-900,000 5.6% 19.6% 34.1%

$900,001-$2,000,000 2.0% 13.8% 32.2%

$2,000,001 and up 4.6% 15.5% 31.5%

Employee Turnover Rate

Page 45 of 47

Total REVENUE

Category

Average of

10 LowestAverage

Average of

10 Highest

$450,000 and under 2.6 6.9 14.8

$450,001-900,000 3.1 7.2 13.1

$900,001-$2,000,000 2.8 7.0 13.8

$2,000,001 and up 3.2 7.1 12.1

Employee Tenure

In years

Page 46 of 47

Total REVENUE CategoryAverage of

10 LowestAverage

Average of

10 Highest

$450,000 and under -0.44 0.38 2.25

$450,001-900,000 -0.20 0.48 2.23

$900,001-$2,000,000 -0.51 0.12 1.09

$2,000,001 and up -0.24 0.07 0.44

Return on Assets

Page 47 of 47