ACCC Pacific Consumers Consultation Case Study (2)
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Transcript of ACCC Pacific Consumers Consultation Case Study (2)
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Pacific consumer’s and credit:A case study of consultation in action
Liz MacPherson, General Manager
Ministry of Consumer Affairs, New Zealand
18th Consumers International World Congress
29 October 2007
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Setting the scene
• Context for consultation
• Issues identified
• Consultation with and by the people affected
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Consultation resulting in action
• TrueCost campaign piloted• Consumer clinics piloted• Training Needs Analysis being
undertaken with community groups• Minister’s Financial Summit• Ongoing involvement of Pacific
Island Reference Group
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Looking ahead…
• Issues around consumers and credit are broader than simply ‘consumer issues’
• Continued engagement with community and business• Encourage ‘whole of government’ approach to
engage on key issues• Aim to identify solutions that work for people locally,
regionally, and nationally
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For more information
• Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the "Fringe Lending" Market – Research Findings and Government’s Strategy
Available on the Ministry of Consumer Affairs website
www.consumeraffairs.govt.nz/policylawresearch/research/index.html