ACADEMIC QUALITY ACADEMIC QUALITY IMPROVEMENT IMPROVEMENT

PROGRAMPROGRAM

ACADEMIC QUALITY ACADEMIC QUALITY IMPROVEMENT IMPROVEMENT

PROGRAMPROGRAMCollegewide CabinetCollegewide Cabinet

December 1, 2004December 1, 2004

Overview

AQIP Strategy ForumAQIP Strategy ForumDebriefingDebriefing

AQIP Strategy ForumAQIP Strategy ForumDebriefingDebriefing

Strategy ForumTeam MembersOctober 13-16, 2004

President Thornton

Trustee FeighanRosemary JonesTiffany BarnesCheryl Beswick

Clint Ewell Jackie JeffersonRay ManakLinda Simmons Jules Tryk

Other Institutions in Attendance for the

First Time

Zane State College (Zanesville, Ohio)

Eastern Arizona College (Thatcher, Arizona)

East Central College (Union, Missouri)

Montcalm Community College (Sidney, Michigan)

Other Institutions in Attendance

for the Second Time

San Juan College (Farmington, New Mexico)

Southern Illinois University (Edwardsville, Illinois)

Terra State Community College (Fremont, Ohio)

Western Wisconsin Technical College (La Crosse, Wisconsin)

Expectationsand Reality

Verbal peer reviewLearn from others’

experiencesWritten feedback on Action

Project proposals

Proposed Action Projects

1. Fully Implement Student Outcomes Assessment and Program Review

2. Improve and Enhance Student Retention

3. Build Connectivity Across the College

4. Improve Hiring Practices, Processes, and Procedures

Feedback Summary• Clear and Actionable

– Project #1: 4 4 4 2 4 5– Project #2: 4 5 4 5 4 5 4 5– Project #3: 2 2 1 4 4– Project #4: 5 4 4 4 5 4 5 4

• Realistic– Project #1: 3 4 3 2 4 5– Project #2: 4 5 4 4 3 5 4 4 – Project #3: 2 2 2 4 3– Project #4: 5 4 4 4 5 4 4 3

Feedback Summary

• Valuable– Project #1: 5 5 5 4 5 5– Project #2: 5 4 4 5 4 5 5 5– Project #3: 5 5 4 5 4– Project #4: 5 5 5 5 4 4 4 4

• Challenging– Project #1: 5 2 5 4 5 4– Project #2: 5 5 4 4 4 5 4 4 – Project #3: 5 5 4 5– Project #4: 4 4 4 5 3 4 5 5

Feedback Comments

Large, complex issuesWhat are dynamics?Identify outcomes and goalsIdentify opportunities for

employee involvementAsk questions systematically

Lessons Learned from 2nd Year Institutions

Allow time for learning rules of engagement and new systems

Provide opportunities for active learning and participation

What’s IN the box is at least as important as the gift wrapping

Be flexible

Lessons Learned from 2nd Year Institutions

Keep it simpleTurn data into useable

informationDefine outcomes that can be

measuredOn-going challenge—it never

stops

Mixed Team Exercises

Clarifying action projectsStakeholder focusLeveraging action projects to

change cultureSystems thinkingMeasurementIdentify measures of action

project successFocus on the Future

Team Exercises

What makes a good action project?

Visioning our futureWho will benefit?Seeing ConnectionsLeveraging drivers and

neutralizing restrainersAction Planning

Next Steps

Continuing role of Strategy Forum team members

Complete “Action Planning” tableCommunication planComplete “Action Project Three-

Year Commitment Declaration”

Action Planning Table

Sponsors/OwnersActivitiesKey MilestonesTarget Start/End DatesProject ManagersKey Team MembersOutcomes and Measures

Commitment Declaration

Due January 13, 2005Includes:

– Rationale– Organizational areas most affected– Critical processes most affected– Process measures to track– Outcomes measures to track– Phases (over three years)– Measurable stretch targets