Absolute digital.

The Smart City Revolution in the Industry 4.0

The Government’s vision to make Indonesia the largest digital economy in Southeast Asia

The launch of Industry 4.0 roadmap to 100 Smart City in 2016.

Indonesia Smart City Market

US$ 500 Billions

Indonesia’s Smart City Market Opportunities in 2018

Nearly 70 percent of Indonesia’s population is expected to live in cities by 2025, as the nation transforms from a

rural to urban economy. This progress has potential for further traffic congestion, pollution and infrastructure

implications.

Indonesia Smart City Development

The smart city concept, which highlights a city’s urban development, creates solutions for potential issues

by integrating information and communication technology and the Internet of Things (IoT)

to manage public assets and resources, including traffic and transportation systems,

waste management and law enforcement.

Technology and sustainability will be some of the leading factors of the smart city development.

Jakarta, like sveeral other Indonesian cities, is undergoing the transition to a smart city as part of the regional

government’s efforts to increase living standards and ensure sustainable resource management

Smart City Achievement

Jakarta Smart City Showcase

Launched in 2014 to deploy the first ever Smart City in Indonesia

with Jakarta Government, Qlue is the biggest smart city ecosystem

AI based company in the nation with over 50 successful

deployments.

Qlue Smart City is a product from PT Qlue Performa Indonesia, a

sister company of AlmavivA Indonesia, from Prasetia Group.

AlmavivA Indonesia integrates Qlue smart city ecosystem the

Intelligent transportation system solution based on AI traffic camera.

➔ Capture full information from the

field in real-time

➔ Dispatch issues to become tasks for

fast problem handling

➔ Reduce patrolling activity by

deploying IoT and Smart CCTV for

issue capturing which is a cheaper

solution

➔ 30% reduction of operational cost

while maintaining 5 times monitoring

and productivity

➔ Process insights into decision for

more effective workforce

allocation on the field.

➔ Machine learning capability in

order to keep increasing

effectiveness on overall system

while maintaining lean operation

Accelerate

Accountability

and

Transparency

Massive Cost

Reduction

Increasing

Monitoring &

Decision Making

Quality

Benefits

SECTO

RSE

nte

rpri

ses

FACTORY BUILDING REAL-ESTATE TRANSPORTATIONG

ove

rnm

ents

Safe Facility System → 30% Cost Reduction of Security Guard

while increasing productivity and monitoring 5 times.

Increase

Decision Making

From Data

Insights

Increase Citizen

Safety & Security

Significantly by

Computer Vision

and Mobile

Workforce

Increasing Report For Safety, Sanitation and

Security which help massive reduction in

multiple issues.

MINISTRY LAW ENFORCEMENT SMART CITY

Increasing Standard

Service Management |

Payment Integration

with LPR | Safe System

Client Sectors

Overview

Success case

The Role of Artificial Intelligence in Customer Care

Evolution

Artificial Intelligence is currently being deployed in customer service to both augment and

replace human agents – with the primary goals of improving the customer experience and

reducing human customer service costs.

By 2020, 85% of customer interactions will be

managed without a human” – Gartner

Indonesian CRM Market

Indonesia BPO CRM Market has reached almost 550 Mio USD in 2018.

The market utilize almost 35.000 seats with 140.000 human agents.

AlmavivA Indonesia mission is to automate the CRM call center services, using AI based CRM applications

to reduces the number of human agents optimizing the profits where human intervention is no need

AI achievement in Customer Care

Digital Customer Management

AlmavivA Group Contact Centers in Italy and abroad offer Digital Customer Management services based on Almawave

proprietary "people-centered" technology: natural language interpretation supporting agents in the optimization and

speeding up of processes, transforming operations management in an integrated customer journey vision and real-time

understanding of the voice of the customer.

CRM

14

People-Centered Technology

Speech-driven technology. Understanding the voice of the customer. Making multi-channel interaction easier

TECH

15

The Group

Group

AlmavivA is synonymous with digital innovation.

Extensive experience, unique expertise, on-going research and in-depth knowledge

of the various public and private market sectors are the factors making of AlmavivA

Italy’s leading information & communications

technology Group.

AlmavivA supports the Country’s growth processes and takes up the challenge

companies must face to remain competitive in the Absolute Digital era, by

innovating their own business model, organisation, company

culture and ICT systems.

3

Connected Network

62

offices39 in Italy

& 22

abroad

Rating

S&P B+

Moody’sB2

15Companies

8Countries

42,000people

10,000 in Italy

& 32,000

overseasGlobal thinking,

local sharing

€823

mlnin 2018

18

12 Contact Centers

7 cities in Italy & 3 in Romania (4 sites, 2 recruitment & training centers)

over 4,000 agent positions

14 Contact Centers in South America

(2 Countries) , 1 in Africa and 1 in Indonesia

over 17,000 agent positions

EU Extra UE

Contact Centers

19

Global digital identity

CRMIT TECH

IT services & innovation to drive

disruptive trends and support customers in a continuous

transformation

AlmavivA

AlmavivA de Belgique

AlmavivA Digitaltec

Sadel

Lombardia Gestione

AlmavivA Indonesia

Technology to transform

customer experience management and enhance IT

services & solutions

Almawave

Almawave do Brasil

Almawave USA

PerVoice

AlmavivA Indonesia

A new vision for customer

experience management

on a global scale

AlmavivA Contact

AlmavivA do Brasil

Almacontact

AlmavivA Services

AlmavivA Tunisie

AlmavivA Indonesia

Your evolution,

your digital journey

20

A unique mix of value

+

Competence

centers & techlabs

+

International

certifications

+Technological

trends

Scientific &

technological

partnerships

+

UniqueIndustry-

based expertise

in Italy

AlmavivA

value mix

21

Strategic partnerships

Together in

research &

innovation

Group Company Profile 22

Strategic partnerships

Indonesia

Together in

research &

innovation

Group Company Profile 23

State-Owned Enterprise

ITS

CRM

HRIS & CLOUD

Integrated quality system

EN UNI 15838Contact Centers –

service requirements

ISO 9001

Environment Management Systems

Contact Centers service

requirements

ISO 27001 (2013 edition)Business Continuity

Management Systems (guidelines ISO/IEC 27018)

ISO 20000IT Services

Management Systems

ISO 14001

Quality Management Systems

ISO 50001

Energy Management Systems

AQAP 2110/AQAP 160NATO quality assurance for military use

information systems

SA - Social Accountability 8000Social Responsibility Management System

United Nations Global CompactThe widest worldwide strategic voluntary

initiative towards a global sustainable

economy

ISO 22301Information Security

Management Systems

A certified

committment

24

Multi-channel customer engagement

Unified Front-End

Compliance dashboards forperformance & quality monitoring

Real-time business intelligence

IT infrastructure management

Business process outsourcing

Key Industry

Our solution offering

TelCo, Media & Entertainment

Our figures

350 mln multi-channel customer interactions

100 mln social networkinteraction analysis

Understanding thevoice of your

customers

25

Indonesia CRM Success Case

GrabFood Customer Service

Akulaku Credit Collection Service

TrustiQ Credit Collection Service

IndosatM2 Telesales Service

We have memory, we look to the future.

Terima kasih!

Grazie!

Thank you!

Shah Reza Effendi

Chief Marketing Officer

@: reza.effendi@almaviva.id

www.almaviva.it