About This PublicationThe Paper

This publication was printed on recycled paper made from post-consumer waste and bleached

without the use of chlorine. By not using virgin paper stock, the following was saved: 6 trees; 2,561 litres ofwater; 735 KWh of electricity (.9 months of electricity usedby the average home); 1.08 cu.metres of landfill space; andthe following was not generated: 232 kg of solid waste; 422kg of greenhouse gasses (1,213 kms travelled in the averagecar).

The Photographs

Cover: Concrete Chairs, produced by Bill Pechet,commissioned by the District in 1991. Photo by Colin Hibbard.

Page 2: Photos of Mayor and Council by Jon Pesochin.

Page 3: Detail of Memorial Gate, donated by Jean Ma in1996, designed and produced by the Parks Department.Photo by Colin Hibbard.

Page 4: Welcoming Figure, a gift to the District from theSquamish Nation in 2001, carved by Sequilem, (Stan JosephSr.) in celebration of K'aya'chtn, the Great Canoe Gathering,on July 29, 2001. Photo by Colin Hibbard.

Page 5: German Friendship Globe, donated by Mr. HaraldLincke and the German Community of Greater Vancouver in2004. Photo by Colin Hibbard.

Page 6: Copper Heron Wind Vane, donated by HermannItzinger and Joop Meuldyk in 2002. Photo by Colin Hibbard.

Page 7: Nurture, a granite sculpture donated by artist IanRowles in 2006. Photo by Carolyn Mortensen.

IndexMessage From the Mayor........................... 2

Councillors & Mission Statement............. 2

Mandate ........................................................... 3

Governance Principles................................. 4

Corporate Values ........................................... 5

Overview of Priorities .................................. 6

Social Sustainability ..................................... 8

Economic Sustainability ............................ 10

Environmental Sustainability ................... 12

Special Projects ............................................ 13

Governance Promoting Sustainability... 14

Reporting on Progress ................................16

Organizational Structure ........................... 17

A sustainable future for West Vancouver requires that we live,think and act in a manner that integrates social, economic andenvironmental interests and balances them over time.

This requires longer term planning, community engagement anddialogue, consensus about what we want the future to look likeand a willingness to consider and implement change to achievethat future.

CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 1

Mayor Pamela Goldsmith-Jones“West Vancouver’s Sustainable Future” is our plan to strengthen the long-termsocial, fiscal, and environmental integrity of our community. Council is making afundamental shift to a long-term sustainability framework in order to maintainand build on those community characteristics which make West Vancouver oneof the country’s most desirable places to live.

This shift requires that we challenge assumptions about the way we have donebusiness, that we understand the long-term financial impacts of decisions, andthat we explore new ways to partner with and engage other municipalities andgovernment agencies, the private sector, and community groups. A focusedapproach will be necessary as policy and operational plans are examined anewthrough the lens of sustainability.

The 2006 – 2008 Business Plan represents our first steps.

CouncillorsCouncillor

John Clark

Councillor

Rod Day

Councillor

Jean Ferguson

Councillor

Michael Smith

Councillor

Bill Soprovich

Councillor

Vivian Vaughan

Mission Statement

“We serve the residents of WestVancouver by providingexceptional services, facilities andopportunities for citizeninvolvement in order to provide aunique quality of life, a sense ofcommunity, and protect andenhance the environment for theenjoyment of all.”

Local Government MandateThe District of West Vancouver is responsible for governing the Municipalityunder the authority of the Local Government Act/Community Charter. TheDistrict operates under a Council/Manager system whereby the elected Councilprovides policy direction to staff involved in the provision of a wide variety ofservices.

One of three local governments on the North Shore, the District of WestVancouver covers 87.4 square kilometres, has a combined annual operatingbudget of $76 million and an annual capital budget averaging $26 million. TheDistrict employs 620 permanent employees providing services to approximately43,900 residents and 3,200 businesses.

Many of the District’s services are provided directly or indirectly throughpartnerships with boards such as the Police and Library Boards, other NorthShore municipalities and regional governments.

The District also collects taxes for a number of agencies that provide services toDistrict residents such as School District 45, Vancouver Coastal Health, GreaterVancouver Transit Authority and the Greater Vancouver Regional District.

CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 3

Governance PrinciplesWe are open, responsive and accountable. Our decision-making processes areintegrated, and accessible to those who wish to participate.

We recognize and value volunteerism and community involvement.

We value and protect West Vancouver’s natural environment for present andfuture generations.

We work hard to understand and deliver the range and quality of municipal services our residents and businesses expect.

We balance social, economic, and environmental goals so that the communitycontinues to thrive. We evaluate our decisions based on achieving that balance.

CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 5

Corporate ValuesWe work together as a team and strive to enable one another to contribute ourbest towards providing exceptional public service.

We are leaders, and are expected to be proactive, innovative, and creative in theway we solve problems and approach opportunities.

We respect one another, and recognize the unique role and contribution of eachmember of Council, staff and the community in making West Vancouver anexceptional place to live and work.

We are service-oriented, and look for the best way to understand and meetcommunity needs.

We are accountable and responsible, and consider the impact of our decisions inthe context of sustainability for the community and the Corporation.

We are honest and ethical. We keep our promises and admit our mistakes. Ourpersonal conduct ensures that the District of West Vancouver’s name is alwaysworthy of trust.

Overview of PrioritiesThe Corporate Business Plan sets out Council’s Mission Statement, GovernancePrinciples and Corporate Values. These are the standards we have set in service to the community.

The Plan identifies our long-term strategic issues and integrates them into our three-year priorities. With specific goals, action plans, accountabilities and timelines linked to the priorities, work plans and budgets, we can ensure that progress can and will be made on critical issues.

The plan outlines our focus for the next three years.

PrioritiesSocial Sustainability - Everything we do is intended to deliver a high quality oflife, and bring people together to create a strong and vibrant community.

Economic Sustainability - Ensure that the decisions we make are fiscallyresponsible and reflect the best short-term and long-term interests of thecommunity.

Environmental Sustainability - Ensure that we protect the integrity of our naturalenvironment, and work with natural systems when making policy and operationaldecisions.

Special Projects - Take an integrated approach to significant special projects.

Governance - Ensure that our laws, policies, and processes promote social, fiscaland environmental sustainability, and the strength of the community. Councilrelies on the active engagement of our citizens to achieve a sustainable future.

page 7 CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER

GOAL1 Community Centre

➤ Complete the new Community Centre with an operationalframework that encourages community partnerships andengagement

Commence constructionbased on approved scope andbudget

Complete construction withinbudget

Open facility with a newgovernance structure thatengages the community

GOAL2 Arts & Culture Strategy

➤ Continue to implement the Arts and Culture Strategy andintegrate the arts in community planning, including on Argyle and in Ambleside

Approve the Arts on ArgylePlan and prioritize thecomponents forimplementation

Complete conceptual andbusiness plans for approvedcomponents

Commence constructionfor approved fundedcomponents

GOAL3 Housing Dialogue & NeighbourhoodCharacter

➤ Ensure that varied housing forms are represented inredevelopment or new development, within OCP guidelines,including the possible legalization of secondary suites

Complete backgroundresearch on housing andpopulation trends

Commence a communitydialogue on housing form andcharacter

Make the appropriatechanges to plans, policiesand bylaws

GOAL4 Heritage Strategy

➤ Integrate the goals of the Heritage Strategy into communityplanning

Adopt the Heritage StrategicPlan and commenceimplementation on prioritizedcomponents

Create a Heritage Registry

Social Goals and Initiatives 2006 2007 2008

Social SustainabilityDeliver a high quality of life and bring people together to create a strong and vibrant community.

GOAL5 Social Services Review

➤ Review the North Shore Social Services study, and work tostrengthen community social support systems and ensure thatsocial issues are considered as an integral part of our long termplanning for community sustainability

Complete the review andreach consensus with theother North ShoreMunicipalities on necessarychanges to the servicedelivery model

Implement changes andappropriate fundingadjustments

GOAL 6 Literacy

➤ Implement the West Vancouver Memorial Library’s 2006-2010Strategic Plan

Develop newcommunications, publicrelations and promotionalplan

Reorganize collection andAdult and ReferenceDepartments. Enhance musiccollection. Complete newwebsite.

Introduce new technologysuch as radio frequencyidentification devices andenhanced self check-inservices

GOAL7 Kay Meek Centre

➤ Continue to develop the working relationships with SchoolDistrict 45 and the Kay Meek Centre for the Performing Arts

Implement new partneroversight committee

Social Goals and Initiatives 2006 2007 2008

page 9 CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER

Economic SustainabilityThe decisions we make are fiscally responsible and reflect the best short-term and long-term interests of the community.

GOAL1 Planning for Asset Management

➤ Make decisions on municipal property (Argyle waterfrontproperty acquisition, Wetmore site, Horseshoe Bay Fire Stationsite and appropriate properties that are not currently utilized) toensure that we realize the best value of our land assets in terms ofdesired use and return on investment

Make decisions on land useand ownership of Argyle,Wetmore and Horseshoe Bayproperties

Complete inventory and makedecisions on property that isnot currently utilized

GOAL2 Budget Development

➤ Develop a long-term capital and operating budget strategy byconducting a review of expenditures (Finance and AuditCommittee) and by designing a new approach to budgeting(Fiscal Sustainability Task Force)

Review and adoptappropriaterecommendations from theFiscal Sustainability TaskForce

Commence implementation ofappropriate short andmedium-termrecommendations from theFiscal Sustainability Task Force

GOAL3 Police Facility Requirements

➤ Complete a plan for the replacement/renewal of the PoliceStation, including possible public/private partnership

Identify possible sites,building requirements andpartnership opportunities

Identify timeline and short-term adjustments that may benecessary

Taking into considerationthe results of the NorthShore Policing Reviewadopt a buildingreplacement plan

GOAL4 Gleneagles Golf Clubhouse

➤ Renovate Gleneagles Golf Clubhouse to address operational goalswithin existing resources

Review options and reachconsensus on arenovation/replacement plan

Commence and completerenovation/construction

Economic Goals and Initiatives 2006 2007 2008

page 11 CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER

GOAL5 Financial Tools for Review

➤ Review Development Cost Charge (DCC) Bylaw, Endowment FundBylaw and Community Amenity Policy and implement changesthat reflect sustainability goals

Complete reviews Adopt and implementchanges

GOAL6 Shared Services

➤ Work with North Vancouver City and District to identify andimplement innovative ways to deliver services, including sharedservice opportunities

Implement shared internalaudit and legal services andcommence reviews ofpossible shared fire andpolice services

Implement changes arisingfrom shared fire servicesreview, complete sharedpolice services review andidentify other shared servicesopportunities

GOAL7 Community Services Partnerships

➤ Collaborate with non-profits, foundations and corporate partnersto identify opportunities for appropriate partnerships and explorealternative fundraising opportunities

Complete Sponsorship Policy Identify opportunities andpossible partners

Continue to identifyopportunities and possiblepartners

GOAL8 Economic Viability

➤ Participate with defined commercial areas (Park Royal,Ambleside, Dundarave, Caulfeild, Horseshoe Bay) to createeconomic diversity and expanded services

Complete AmblesideBusiness Area Renewal Planand commenceimplementation of streetimprovements

Work with private sectorpartners to identifyopportunities for new movietheatres and a hotel

Economic Goals and Initiatives 2006 2007 2008

Environmental SustainabilityProtect the integrity of our natural environment and work with natural systems when making policy and operational decisions.

GOAL1 Environmental Stewardship Strategy

➤ Implement and integrate our strategy and reporting

Implement strategy to bettermanage and protect streamcorridors

Strengthen workingrelationships with communitystewardship groups

GOAL2 Water Stewardship Strategy

➤ Implement the Water Stewardship Strategy including watermetering and the Eagle Lake Development Plan which are aimedat reducing water consumption in order to increase supply andcontrol the rising cost of water

Review the Eagle LakeDevelopment Plan andcommence construction ofthe Filtration Plant

Introduce water meter billingand education programs toencourage reduction in usage

Construct improvementsto the water deliverysystem to improve systemefficiency

GOAL3 Foreshore Strategy

➤ Implement the Foreshore Strategy to protect biodiversity and thebeachfront

Commence foreshoreprotection projects

Implement a ForeshoreRegulatory Scheme to bebetter control activity withinthe foreshore

GOAL4 Old Growth Forest Plan

➤ Complete the Old Growth Forest Plan to protect our magnificentnatural heritage

Complete the Old GrowthForest Plan

Working with the Society,commence implementation ofthe recommendationscontained in the Plan

Working with the Society,continue to implementrecommendationscontained in the Plan

Environmental Goals and Initiatives 2006 2007 2008

page 13

Special ProjectsTake an integrated approach to significant special projects.

GOAL1 Ambleside Area Plan

Complete an overall area plan for Ambleside including the followingcomponents:➤ A) Business Area Revitalization Plan➤ B) Arts in Ambleside Plan➤ C) Ambleside Park including possible partnerships for sports, con-

cession and special event facilities➤ D) Waterfront Plan that integrates the waterfront from 13th to

19th to the other Plans

Complete Ambleside MasterPlan

Determine project scope,community engagementprocess and issue Expressionof Interest for possiblerestaurant

Implement changes to zoningand other bylaws toencourage renewal consistentwith the approved AmblesideMaster Plan

Issue Request for Proposal,select partner and concludeagreement

Complete construction

GOAL2 Rodgers Creek Plan

➤ Work with British Pacific Properties to create a sustainable planfor the development of Rodgers Creek

Create a project teamincluding an appropriateadvisory group for the Plan

Complete a Plan that issupported by the communityand implement the necessarybylaw changes

Commenceimplementation of the new Plan

GOAL 3 Evelyn Drive

➤ Review plans for Evelyn Drive to achieve a well-integrated andinnovative renewed neighbourhood

Conclude Spaxman review,select option forconsideration and hold publichearing on OCP and ZoningBylaw amendments

Conclude Area Plan andcommence constructionbased on approvedDevelopment Permits

GOAL4 Transportation

➤ A) Complete a multi-modal Transportation Strategy for West Vancouver

Create a framework for theStrategy and engage possiblesupporters (i.e. TransLink,Ministry of Transportation

Complete the multi-modalTransportation Strategy

➤ B) Engage with the Provincial Government and TransLink on majortransportation projects affecting West Vancouver to encourageimplementable and affordable solutions.

Work with appropriatepartners to create a groupthat examines North Shoretransportation issues andaddresses Lions Gatebridgehead issues

Work with the partners tocommence implementation ofagreed upon transportationinitiatives

Special Projects Goals and Initiatives 2006 2007 2008

Governance Promoting SustainabilityOur laws, policies, and processes promote social, fiscal and environmental sustainability, and the strength of the community. Engage citizens to achieve a sustainable future.

GOAL1 Citizen Engagement

➤ Review Council Advisory Committee framework to better utilizethe significant role of citizen participation, to engage thecommunity, and to maximize the value of the financial resourcesinvested

Complete review, commenceimplementation of approvedchanges

Review implemented changesto ensure that goals are beingachieved

GOAL2 Council Decision Making

➤ A) Restructure Council meetings to become more efficient and toprovide better opportunities for broad policy discussions

Complete restructuringincluding use of Committee ofthe Whole, Town Hall Meetingsand focused workshops onstrategic issues

➤ B) Restructure Council agenda to distinguish between routinematters and those requiring policy debate

Complete review of potentialchanges and implementnecessary changes topolicies, bylaws andprocedures

GOAL3 Communications

➤ Improve our Communications Strategy to connect and informresidents better

Complete review of theDistrict’s public engagementpolicies and processes

Implement changes to theway the District informsresidents and engages them inissues

GOAL4 Improve Planning Processes

➤ Streamline minor development application processing and thequality/timeliness of information on development activity forCouncil and the community

Implement policy and bylawchanges to delegate minordevelopment permits to staffand introduce a newreporting tool

Governance Goals and Initiatives 2006 2007 2008

page 15

GOAL5 Squamish Nation Relationship

➤ Strengthen our relationship with the Squamish Nation byconcluding new long term Service and Taxation Agreement, and by exploring new ways to live and work together

Hold a Council to Councilmeeting, identify issues ofmutual interest and create aProtocol Agreement tostrengthen the workingrelationship

Complete and ratify the newService Agreement and workon supportable developmentand transportation plans forIR5

GOAL6 Emergency Planning

➤ Update District Plans so that we are prepared for a majoremergency

Upgrade the North ShoreEmergency Bylaw

Upgrade the emergency plansfor Engineering, Parks andCommunity Services

GOAL7 Design with Nature

➤ Update development policies and bylaws (blasting, soil placementand removal, slope treatment, retaining walls, tree removal) toensure that housing development respects the naturalenvironment wherever possible and supports communitysustainability goals

Through the ClovellyNeighbourhood Plan, identifypilot changes to our policiesand bylaws that may beapplicable to other areas ofthe District

In conjunction with theCommunity Dialogue onhousing choice and character,implement appropriatechanges to community-widebylaws and policies

GOAL8 Staff Team

➤ Position the District as an employer of choice by ensuring thatinternal programs and policies reflect an organization that canattract and retain the skills necessary to provide outstandingservice to the community

Review employee surveyresults and work withdepartments to implementdesired changes

Review and implementchanges to recruitment andtraining strategies

Review and implementchanges to retentionstrategies

Governance Goals and Initiatives 2006 2007 2008

CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER

Reporting on ProgressTwo fundamental elements of the District's business planning process are theintegration of the Plan and the measurement and reporting of progress. BusinessPlan goals and action steps are integrated into the District's annual budgets anddepartmental work plans. Reporting on progress including key activity indicatorsoccurs in the Quarterly Reports to Council and the community.

The following Quality of Life indicators were identified in the 2005 AnnualReport. Commencing with the 2006 Annual Report, the indicators will bereported on annually to assist the District in identifying progress towards oursustainability goals.

• Resident Satisfaction with Services andValue Received

• Service Costs and Taxation Levels• Crime Rate• Fire Responses by Service/Type• Fire Loss• Specific Bylaw Infractions• Business Registration• Traffic Accidents• Traffic Volumes• Road Condition• Solid Waste Volume and Diversion• Water Quality• Transit Usage• Education Levels, Participation and

Funding• Building Permits and New Development

Value

• Park Usage• Environmental Habitat Loss and

Restoration • Field Usage• Recreation Participation• Special Event Participation• Administration Overhead as % of

Municipal Costs• Library Circulation and Membership• Investment in Arts and Culture• Changes to Assessment Values• Investment in Capital Facilities and

Infrastructure• Income Levels and Distribution• Community Demographics and

Population Growth• Housing Types and Turnover/Availability• Key Health Indicators

Organizational Structure

DirectorHuman Resources

and Payroll

DirectorFire & Rescue

Services

DirectorEngineering &Transportation

DirectorPlanning, Lands

and Permits

DirectorFinancialServices

DirectorParks & Community

Services

DirectorAdministrative

Services

• Communications• Legislative Services• Legal Services• Bylaw Services• Economic Development• Aboriginal Relations

• Parks• Environment• Recreation• Arts & Culture• Social Services• Cemetery• Golf Courses

• Financial Planning• Budgets• Accounting• Purchasing• Risk Management • ITS

• Community Planning• Permits• Subdivision Approval• Land

• Engineering• Utilities• Transportation• Transit• Public Works

• Fire Prevention and Emergency Planning• Emergency Fire and Rescue Response

• Labour Relations• Recruitment• Health and Safety• Training• Payroll Services• Benefits Administration

Executive Assistantto Mayor & CAO

Council

West Vancouver Residents

Chief Administrative

Officer

Police Chief

Police Board

Directorof

Library Services

Library Board

CORPORATE BUSINESS PLAN 2006 – 2008 • DISTRICT OF WEST VANCOUVER page 17

The Corporation of the District of West Vancouver750 - 17th Street, West Vancouver

British Columbia, Canada, V7V 3T3

Tel: 604-925-7000 Fax: 604-925-7006

www.westvancouver.ca