About MIT services

Vox understands the importance of technology to a business and that managing day-to-day tasks can be a distraction to your key business objectives. Instead of building your own infrastructure,consider a custom built Vox solution managed onsite, in the cloud or both. Benefit from an on-demand IT environment and 24/7 operational support, all adaptable to your evolving business needs. We can act as an extension of your IT team, or as a fully outsourced IT partner offering senior level expertise. You’ll spend more time on strategic business initiatives and turn IT into a tool to gain competitive advantage. Vox Managed IT delivers a complete suite of managed IT services, with more than a decade of experience and support. Services include fully-managed IT environments including Server, Desktop, Network, Infrastructure and Application.

Why we love our Managed IT services

• Gain complete peace of mind by outsourcing your IT environment• Tailored solutions around your existing IT skills capability• More than a decade of experience in IT support• One-stop shop for technical support• A team of certified engineers• Predictable IT spend• Proactive remote monitoring and daily health checks• Securing your information, managing personal devices, firewalls and policy compliance• Comprehensive IT Audit and management services• Manage and optimise software licensing• Optimisation and integration of all communications - get advice on everything

How it works

Full transparency and management across your IT environment. Providing standardisation and continuity from policies and processes to sales and asset management.

Network Admin

ProactiveTechnology

Management

Professional ServicesProjects

MigrationsOffice Moves

Virtual CIOBusinessImpact of ITTechnologyReview Budgeting

Support Remote

HelpdeskOnsite Support

Centralised Services

AVPatch

BackupMonitoringOffice 365

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Location independent infrastructure

We deliver location independent infrastructure, whether your strategy is to retain infrastructure onsite, in a co-location data centre, in the cloud or a hybrid of all.

Managed Server, Desktop and Network Support

One-stop shop for all network, server and desktop support from our certified team of engineers. Choose from a fully managed service where you have no in-house IT skills to a partnership where Vox’s experts work with your IT Manager and/or staff to complement your existing IT skill set. Remote monitoring and onsite support are available and telephonic support is offered on an 8x5 or 24x7 basis. Preventative maintenance checks ensure that servers are monitored daily, sites are visited regularly and a proactive approach is used to maintain your IT environment. Gain control of your monthly IT spend and remain at the forefront of technology by outsourcing your business’s ICT needs to Vox’s Managed IT team.

Managed Security

Vox’s Managed security solutions are designed to provide customers with perimeter and/or data centre firewalling, endpoint protection as well as mail security, with the added ability to control, manage and report on network usage to maintain security and governance.

Offerings

End to end service level agreements

Monitoring as a service

Onsite Hybrid Cloud

Backup as a service

Virtual CIO

Managed security

Managed backup

Managed applications

LAN/WAN Assesments

Professional services

Hardware sales and rentals

Software Sales and rentals

SPLA licensingConsulting

Managed server support Managed desktop support Managed network support

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We assist in managing the components that challenge clients daily

• Increasingly complex IT managements• Difficulty managing multiple firewall / VPN rule sets• Inability to control user content effectively• Securing all entry point into the network - Perimeter - Endpoint - Email

In today’s world, it is essential that you also protect your end-point devices from the millions of vulnerabilities that exist on the internet. Endpoint control tools (web, device and application) help your organisation enforce IT policy, keeping the essential elements of your IT environment secure. Our Managed IT Security experts will assist in managing this on a day-to-day basis.

Managed Backup

With the right managed backup service, you can rest easy knowing your data is secure and ready for recovery whenever you need it. Vox offers tailored hybrid cloud backup and disaster recovery (data high availability) solutions that let you control how your data is stored on the server, network and individual file levels.

Managed Communications

From onsite PBX solution to hosted PBX and VoIP solutions, we can provide and offer a fully managed solution. We also provide a managed SMS, fax and digital marketing service that will cater for all your specific needs. We can deliver and manage these solutions end to end.

Managed Microsoft ApplicationsMicrosoft applications

Vox will helps you focus on your business while we take care of your Microsoft application environment, end to end. Full management across your Microsoft application environment provides standardisation and continuity from policies and processes to implementations and change management. We have a team of Microsoft Certified Specialists to assist with designing, implementing and managing your entire Microsoft application environment. We also consult and develop services for all Microsoft applications.

These application include, but are not limited to:

• Microsoft Exchange• Microsoft SQL• Microsoft CRM

• Microsoft ERP• Microsoft SharePoint• Microsoft Active Directory

• Microsoft Skype for Business

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Consulting

Managed IT customers have access to a Virtual CIO, a resource that understands their IT environment and assists with the development and deployment of IT strategy, policies and procedures. Ensure quality control and service delivery, complete with technology roadmaps for business sustainability.

What we offer:

• Continual Service Improvement• Security Strategy• Risk Strategy

Hardware Sales and Rentals

Outsource all your IT procurement, from servers and laptops to tablets, peripherals and software licenses. With quick turnaround and delivery, our customers can choose from outright purchases or monthly rental options. We assess, collaborate, advise and strategise with you using our comprehensive IT audit for optimal hardware and software technology roadmaps. Whether you need to replace a workstation or plan your IT budget for the next year, we streamline the task. Let us tailor a procurement strategy for your environment, plan purchases or apply rental schedules for ease of asset management.

Software Sales and Rentals

Vox simplifies software asset management by offering software licenses from most software vendors on a monthly payment or outright purchase model. We provide the necessary tools to track volumes, software versions and available updates. With Microsoft Services Provider License Agreement (SPLA), we can license eligible Microsoft products on a monthly basis that turns a traditional CAPEX spend into an OPEX expense. We provide the most effective solutions to gain control of your software auditing and consumption.

• Capacity Management• Supplier Management• Technology Roadmaps

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Tailored solutions around your existing IT skills capability

Professional Services

Our Installs, Moves, Additions & Changes (IMAC) team provide professional services to ensure our customers can manage IT and business changes. Our team acts as a single point of contact for all IMAC- related activities, coordinating vendors and users throughout the IMAC process. Leverage off our technical skills by outsourcing your Professional Services requirements for all IMAC related inquiries.

What we offer:

• Outsourced IT Professional Services• The right advice• One-stop shop for technical support and maintenance• A team of certified engineers• Tailored solutions around your existing IT infrastructure capability

LAN/WAN Assessments We will do a complete LAN/WAN assessment on your current IT environment that will determine where all the issues are on the network. From desktops to servers to network devices and firewalls. To get your IT infrastructure up to scratch with a once off cost or a monthly maintenance fee, Vox is the best place to find the ideal solution.

Proactive remote monitoring and daily health checks

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Tel: +27 (0) 87 805 0000 Fax: +27 (0) 87 807 4791Info: info@voxtelecom.co.zaWeb: www.vox.co.za

Lunar Building, Rutherford Estate 1 Scott Street, Waverley, 2090 PO Box 369, Rivonia, 2128 South Africa

For more information on complementary or

alternative products visit us at vox.co.za

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